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"Define Your Life, But Not For Likes" Xistance Campaign Plan

A comprehensive campaign plan created for Xistance, a startup social media and family history tracking company located in Raleigh, NC.

A comprehensive campaign plan created for Xistance, a startup social media and family history tracking company located in Raleigh, NC.

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<strong>Define</strong> <strong>Your</strong> <strong>Life</strong>, <strong>But</strong> <strong>Not</strong> <strong>For</strong> Likes<br />

<strong>Campaign</strong><br />

Wolfpack PR


TABLE OF CONTENTS<br />

FOREWORD<br />

7 Letter to the Client<br />

9 <strong>Campaign</strong> Summary<br />

SITUATION ANALYSIS<br />

17 Executive Summary<br />

18 Problem Statement<br />

19 Internal Factors<br />

20 External Factors<br />

22 Relevant Publics<br />

24 S.W.O.T. Analysis<br />

28 Current Situation<br />

RESEARCH FINDNGS<br />

33 Executive Summary<br />

34 Introduction<br />

35 Research <strong>Plan</strong><br />

36 Methodology<br />

38 Findings<br />

45 Interpretation<br />

CAMPAIGN PLAN<br />

53 Executive Summary<br />

55 Introduction<br />

56 Target Publics<br />

57 <strong>Campaign</strong> <strong>Plan</strong><br />

60 Goals, Objectives,<br />

Strategies and Tactics<br />

66 Evaluation<br />

67 Stewardship<br />

68 Implementation Timeline<br />

68 Budget<br />

74 Conclusion<br />

75 References<br />

APPENDICES<br />

81 A: Survey Instrument<br />

95 B: Content Calendar<br />

97 C: Facebook Event Post<br />

99 D: Capstone Production<br />

Group Pitch Letter<br />

101 E: Facebook<br />

Advertisements<br />

103 F: Google AdWords<br />

Advertisement<br />

105 G: Anil Dash Pitch Letter<br />

107 H: Ancestry.com Pitch<br />

Letter<br />

109 I: Legacy.com Pitch Letter<br />

111 J: Lanyard Sponsorship<br />

at ISC Proof<br />

113 K: Press Releases


FOREWORD


Dear <strong>Xistance</strong> Team,<br />

Wolfpack PR was thrilled to have the opportunity to collaborate with <strong>Xistance</strong> to create a<br />

plan that would increase both awareness and usership of the website. <strong>Xistance</strong>’s values<br />

of complete user privacy and unique storytelling are a welcomed contrast from today’s<br />

social media sites. These values both inspired and motivated our team throughout the<br />

completion of this campaign.<br />

The following pages of this book detail Wolfpack PR’s uniquely designed campaign plan<br />

based on extensive primary research, knowledge of <strong>Xistance</strong> and original ideas. Our<br />

team believes that <strong>Xistance</strong> could benefit substantially from following our<br />

recommendations. Implementing the tactics outlined in this book could dramatically<br />

increase usership and awareness of <strong>Xistance</strong> among the public and the technology<br />

sector.<br />

Our team worked passionately, collectively and persistently on creating this proposal and<br />

we are confident that our dedication will resonate in the quality of our campaign. If you<br />

have any questions or concerns please feel free to contact me by email at<br />

bncallah@ncsu.edu.<br />

We are elated to watch the positive effects our campaign will have on <strong>Xistance</strong>. Again, we<br />

thank you for the opportunity and experience of working with such an innovative<br />

company with strong values.<br />

With sincere gratitude,<br />

Britney Callahan<br />

Account Manager<br />

Wolfpack PR<br />

7


CAMPAIGN SUMMARY<br />

INTRODUCTION. Wolfpack PR was excited for the opportunity to<br />

work with a company just beginning their journey. The members of<br />

our team have worked diligently over the past several months to<br />

create and present a comprehensive campaign to help <strong>Xistance</strong><br />

establish a brand and increase name recognition. Through careful<br />

research, analysis, and planning we are confident our proposed plan<br />

will do just that. The theme of our campaign, “<strong>Define</strong> <strong>Your</strong> <strong>Life</strong>, <strong>But</strong><br />

<strong>Not</strong> <strong>For</strong> Likes” includes the company tagline and emphasizes<br />

<strong>Xistance</strong>’s values.<br />

SITUATION ANALYSIS. <strong>Xistance</strong> is a website that will help people<br />

create authentic, auto-biographical stories and memorialize their<br />

loved ones. <strong>Xistance</strong> plans to launch their website in June of 2017, and<br />

their primary goal is to reach 5,000 subscribers within the first four<br />

months. As a startup, <strong>Xistance</strong>’s problem is little-to-no name<br />

recognition. To establish a brand and reach their goal, <strong>Xistance</strong> must<br />

target key publics and raise awareness.<br />

METHOD. Wolfpack PR conducted research through a quantitative<br />

survey using Qualtrics to identify and understand demographic<br />

characteristics in connection to certain attitudes and behaviors. The<br />

population chosen was anyone over the age of 18. Our team chose to<br />

survey all demographics because <strong>Xistance</strong> is a startup, and we wanted<br />

to gain insight into all potential website users. Our proposed sample<br />

size was 500; however, the survey received a total of 412 responses.<br />

Our team distributed the survey through various online channels,<br />

creating a voluntary sample, and shared the survey with<br />

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people known to team members. The continued sharing by those<br />

individuals created a snowball sample as well.<br />

FINDINGS. Wolfpack PR’s careful analysis found better messaging<br />

techniques to reach <strong>Xistance</strong>’s publics and raise awareness. We<br />

discovered that most individuals see or hear advertisements through<br />

television or social media. We also found that most people discover<br />

new websites and internet-based services through word-of-mouth.<br />

Our analysis also revealed some insights into social media usage and<br />

attitudes. An overwhelming 97.78 percent of people surveyed said<br />

they used social media, and Facebook was at the top of greatest daily<br />

usage.<br />

Very few individuals surveyed said they were likely to use a newly<br />

launched website; however, this is in line with typical adoption<br />

patterns. We did, however, have a significant interest in people<br />

documenting their life. We also found privacy to be something most<br />

individuals care about deeply, but that these individuals continue to<br />

use social media websites that collect and share data with third party<br />

sources.<br />

TARGET PUBLICS. Wolfpack PR has identified three primary publics<br />

for the purpose of our campaign. These three publics include: 50 to<br />

70-year-olds, individuals who value privacy and are currently using<br />

traditional social media platforms, and individuals in the technology<br />

sector.<br />

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CAMPAIGN GOALS.<br />

• Increase the number of website subscribers by creating awareness<br />

and a consistent image surrounding <strong>Xistance</strong>.<br />

• Increase <strong>Xistance</strong>’s presence in the technology sector.<br />

OBJECTIVES.<br />

• Increase the number of users to 3,000 by Sept. 19, 2017.<br />

• Increase the number of social media followers across all platforms<br />

by 25 percent by Sept. 19, 2017.<br />

• Build 12 relationships with other technology companies, bloggers,<br />

journalists, and/or news media outlets by Sept. 19, 2017.<br />

STRATEGIES.<br />

• Improve <strong>Xistance</strong>’s social media presence by implementing<br />

consistent and engaging posts on multiple platforms.<br />

• Implement social media marketing techniques to increase<br />

exposure to potential users of the website.<br />

• Increase <strong>Xistance</strong>’s outreach to other companies, media<br />

organizations, and potential partners within the technology sector.<br />

• Cultivate beneficial relationships within the sector before and<br />

after launch, maintain them, and capitalize on opportunities<br />

for partnership and collaboration.<br />

TACTICS. Wolfpack PR has carefully planned various tactics to achieve<br />

campaign goals through our primary strategies. Some of our<br />

proposed tactics are: Facebook advertising, Google AdWords, a 15<br />

second YouTube advertisement, social media ramp up, attending the<br />

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2018 International Startup Fair, and potentially forming relationships<br />

with Ancestry.com and/or Legacy.com.<br />

EVALUATION AND STEWARDSHIP. <strong>For</strong> evaluating the measurable<br />

objectives, Wolfpack PR suggests that <strong>Xistance</strong> compare website data,<br />

social media data, and the number of relationships before and after<br />

the campaign. <strong>For</strong> stewardship efforts, Wolfpack PR can foster<br />

relationships throughout the campaign inside of the technology<br />

sector that can be maintained by <strong>Xistance</strong> through continued<br />

presence at events where they may be. We also suggest that <strong>Xistance</strong><br />

maintain relationships cultivated during the campaign and continue<br />

to be open to new partnerships afterwards.<br />

KEY DATES FROM TIMELINE.<br />

• June 8, 2017: Send all graphics and information to Capstone<br />

Production Group for 15 second advertisement.<br />

• June 12, 2017: Press Release announcing launch.<br />

• June 15, 2017: <strong>Xistance</strong> Launch.<br />

• June 19, 2017: Begin three-month social media campaign.<br />

• Sept. 19, 2017: End three-month social media campaign and<br />

evaluate.<br />

• Jan. 1, 2018: <strong>Xistance</strong> app launches. Distribute press release<br />

announcing app launch.<br />

• May 2018: Attend International Startup Fair (specific dates not yet<br />

announced).<br />

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BUDGET OVERVIEW.<br />

2018 International Startup Fair $2,989.58<br />

Advertising $7,095.00<br />

Meltwater Subscription $4,600.00<br />

Total Cost: $14,684.58<br />

CONCLUSION AND RECOMMENDATION. <strong>Xistance</strong> has the benefit<br />

and challenge of a new concept. Their website aims to provide a<br />

space for genuine, personal online expression. A place to tell your<br />

story, share in the stories of your closest circle, and memorialize loved<br />

ones. Through our research we found how much people care about<br />

their privacy, and that people have a real interest in documenting<br />

their life. <strong>Xistance</strong> offers a platform that people will find an interest in,<br />

and Wolfpack PR has created the “<strong>Define</strong> <strong>Your</strong> <strong>Life</strong>, <strong>But</strong> <strong>Not</strong> <strong>For</strong> Likes”<br />

campaign to emphasize that. We are confident our campaign can<br />

raise awareness, solidify <strong>Xistance</strong>’s brand, and help reach the primary<br />

goal of increased usership.<br />

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SITUATION<br />

ANALYSIS


EXECUTIVE SUMMARY<br />

<strong>Xistance</strong> is a website that seeks to provide a platform for online users<br />

to digitally create their own autobiographies and memorialize loved<br />

ones. The company plans to launch its website in June 2017. <strong>Xistance</strong><br />

offers complete user privacy when creating a digital legacy profile.<br />

The website will allow users to define their familial backgrounds and<br />

record life events through the creation of individual profiles. This<br />

“tell your own story” approach offers a greater privacy aspect in<br />

comparison to social media sites. By creating their own family trees<br />

through <strong>Xistance</strong>, users can tell their personal story in a way that<br />

reflects their unique family dynamics.<br />

<strong>Xistance</strong> is completely self-funded and employs six people, which<br />

allows for creative freedom and cohesive communication throughout<br />

the organization. In preparation for the website's launch, <strong>Xistance</strong> has<br />

engaged in a handful of public relations operations to increase public<br />

awareness. To meet the organization's goal of 5,000 users within the<br />

first four months, a more targeted public relations campaign is<br />

needed.<br />

One of the biggest challenges <strong>Xistance</strong> faces is the public’s general<br />

lack of knowledge about the website. To ensure success following the<br />

launch, <strong>Xistance</strong> has identified two target publics, along with their<br />

demographics and psychographics. Designing innovative messaging<br />

strategies to reach <strong>Xistance</strong>’s publics will be challenging because users<br />

will not be used to the level of privacy offered by the website.<br />

Thoroughly understanding the key publics will help <strong>Xistance</strong> create an<br />

effective campaign and connect with the target audiences.<br />

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A S.W.O.T analysis was performed to determine <strong>Xistance</strong>’s specific<br />

strengths, weaknesses, opportunities and threats. Strengths of the<br />

organization include the unique space provided for users to display<br />

their own stories as well as its constant use of social media platforms<br />

and the <strong>Xistance</strong> Podcast to connect with current and potential users.<br />

Current weaknesses primarily revolve around the lack of public<br />

exposure as a new platform. Potential partnerships with websites that<br />

complement <strong>Xistance</strong>’s mission could provide opportunities for the<br />

organization to grow in the future. A major threat to the organization<br />

is social media — because social media is so prevalent and does not<br />

offer the same amount of privacy as <strong>Xistance</strong>, the organization will<br />

need to distinguish themselves from the typical social media platform<br />

by reaffirming their value of privacy and emphasizing its importance<br />

to future or current users. By doing so, <strong>Xistance</strong> will be able to raise<br />

awareness and increase usership.<br />

Wolfpack PR’s campaign strategy will specifically focus on raising<br />

public awareness and name recognition among identified target<br />

publics. In addition, the campaign will work to position <strong>Xistance</strong> in a<br />

way that communicates the specific needs it will fulfill for users. By<br />

understanding the target publics, Wolfpack PR and <strong>Xistance</strong> will be<br />

able to successfully reach 5,000 users within the first four months.<br />

PROBLEM STATEMENT<br />

<strong>Xistance</strong>’s goal is to launch in June of 2017 and reach 5,000<br />

subscribers within the first four months. As a startup, the organization<br />

faces the obstacle of little-to-no name recognition. <strong>Xistance</strong> must raise<br />

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awareness in order to gain users. The website will help people create<br />

authentic, auto-biographical stories, memorialize their loved ones,<br />

and share that history and depth with a small circle. Emphasis on<br />

their core value of privacy will play an important role here because<br />

that is what sets them apart from social media. Privacy makes it personal<br />

and provides a platform to be genuine.<br />

INTERNAL FACTORS<br />

MISSION STATEMENT. The mission of the organization is to provide a<br />

“private, user-controlled autobiographical website built to help people<br />

understand how both the past and present define who they<br />

are” (<strong>Xistance</strong> [Profile Page], 2015).<br />

VISION. The vision of the organization is to promote authentic<br />

storytelling in a private setting.<br />

VALUES. As an organization, <strong>Xistance</strong> holds the following values:<br />

privacy, personal storytelling, unique familial history and<br />

memorializing loved ones who have passed away.<br />

ORGANIZATIONAL HISTORY. While working toward his MBA, the CEO<br />

and founder of <strong>Xistance</strong>, Samuel Hershey, had to create a fake<br />

business for a class project. Instructed to fill a gap in the market,<br />

Hershey chose to build a business to memorialize loved ones after<br />

they have died using unique tombstones. Although tombstones are<br />

no longer featured in the current business model, this idea<br />

snowballed into what is now <strong>Xistance</strong>.<br />

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Hershey’s vision was to create a webpage that wouldn’t disappear<br />

after six months like an ordinary memorial page. This idea was<br />

married with the concept of ethical will, leaving behind character<br />

traits that made the person unique. Since then, the concept has<br />

evolved into a website where individuals can narrate their own<br />

autobiographies and create their unique family trees. Along with the<br />

website’s appreciation for creating and documenting history, it has<br />

also progressed into a website valuing complete privacy, a stark contrast<br />

to social media platforms.<br />

ORGANIZATIONAL STRUCTURE. <strong>Xistance</strong> currently employs a small<br />

team of six individuals who are responsible for different aspects of<br />

the company and its growth. The founder and CEO of <strong>Xistance</strong> is<br />

Samuel Hershey.<br />

FUNDING. <strong>Xistance</strong> is entirely self-funded, which the company views<br />

as a benefit because the employees have complete creative freedom.<br />

Currently, <strong>Xistance</strong> is in the process of obtaining Series A funding. As<br />

the website grows in usership, another source of income will be those<br />

who reach the predetermined data cap on the website and decide to<br />

pay $3.99 per month to continue storing their information.<br />

EXTERNAL FACTORS<br />

ENVIRONMENTAL TRENDS AND ISSUES. According to an<br />

Ancestry.com study (2014), “online family history research has grown<br />

in the United States by 14 times, with two-thirds (63 percent) of<br />

respondents in a recent study reporting that family history has<br />

become more important than ever.”<br />

20


COMPETING FORCES AND COMPETITORS. According to the Pew<br />

Research Center (2017), 69 percent of the public uses some form of<br />

social media. Facebook, Instagram and other social media websites<br />

could draw potential users from <strong>Xistance</strong>. Although the website is not<br />

intended to be a social media platform, users on Facebook and similar<br />

networking websites may be uncomfortable with the level of privacy<br />

offered. Additionally, managing various online accounts can be very<br />

time consuming for users causing them to carefully select the<br />

websites they use based on the specific personal needs they meet.<br />

Therefore, these social media platforms are indirect competitors but<br />

still a competing force in the market.<br />

CHALLENGES. <strong>Xistance</strong> is challenged with setting themselves apart<br />

from social media websites like Facebook. Since social media is so<br />

prevalent, <strong>Xistance</strong> will need to distinguish themselves and position<br />

the website as a solution to social media. The distinction from social<br />

media is <strong>Xistance</strong>’s value of privacy. Although some may like the level<br />

of privacy offered by <strong>Xistance</strong>, it could be a potential obstacle when<br />

gaining users who are not as concerned with privacy on social media<br />

or similar platforms because they may not see the value in a<br />

completely private platform. <strong>Xistance</strong> will need to communicate to<br />

potential users that this privacy is refreshing to the social media<br />

websites used today.<br />

Since <strong>Xistance</strong> is a startup that has yet to launch their website, one of<br />

their biggest challenges is the public’s lack of awareness, particularly<br />

regarding their purpose and values. Identifying target publics and<br />

constructing messages to reach them will be key in raising awareness<br />

and gaining usership of the website.<br />

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RELEVANT PUBLICS<br />

<strong>Xistance</strong> is a website that welcomes all demographics to become<br />

active users. However, to create a succinct and effectively targeted<br />

campaign, Wolfpack PR has identified the following target publics:<br />

• 50- to 70-year-olds with a good handle on technology, but who also<br />

value privacy and are ready to tell their own unique stories.<br />

• According to the Pew Research Center (2017), 72 percent of<br />

adults ages 50 to 65, who use the internet, have a Facebook<br />

account, and 64 percent of all Americans between the ages of<br />

50 to 65 have a Facebook.<br />

• These individuals are older in age and value family history,<br />

They may also have completed genealogical research in the<br />

past and are looking for a platform to display their findings. In<br />

addition, these individuals will be motivated to use the<br />

website to write their autobiography that will be available for<br />

future generations to view after they have passed away.<br />

22


• Individuals who have recently had major life changes or<br />

experiences<br />

• Examples include empty nesters (parents whose kids have<br />

recently left home and are between the ages 35 to 49) or new<br />

moms.<br />

• According to a study done by Influence Central and<br />

Vibrant Nation, in 2015, 90 percent of empty nesters<br />

reported having Facebook accounts. In addition,<br />

59 percent reported they often shared posts on<br />

Facebook and Twitter (DeBroff, 2015). Empty nesters<br />

are a target audience because they are already active on<br />

social media, showing they have the knowledge to<br />

navigate <strong>Xistance</strong>’s website, and are more inclined to<br />

create a space that allows them to look back on<br />

memories.<br />

• According to Edison Research (DeCesare, 2016),<br />

78 percent of moms use Facebook. New moms often<br />

use social media websites to upload pictures of their<br />

newborns and family. They are a target audience<br />

because the organization offers a private space to store<br />

pictures of the major life events of their child’s life, like<br />

an online baby book, that can be shown to them later.<br />

This demographic also has a strong knowledge of<br />

technology allowing them to easily grasp <strong>Xistance</strong>’s<br />

concept.<br />

23


S.W.O.T. ANALYSIS<br />

STRENGTHS.<br />

• <strong>Xistance</strong> provides a free service to customers that allows users to<br />

track and record their "family tree" through the website.<br />

• Considering privacy is a leading priority for this company, both<br />

parties must request and accept one another to connect with<br />

anyone on the website. Additionally, <strong>Xistance</strong> assures that data is<br />

not sold to third-party organizations.<br />

• Users can use the social media website without constant<br />

advertisements.<br />

• The organization consists of six employees, allowing for constant<br />

and consistent communication throughout the organization.<br />

• <strong>Xistance</strong> consistently posts on social media (Twitter and Facebook)<br />

— posts vary every two to five days and accounts are interactive<br />

with their followers (<strong>Xistance</strong> [<strong>Define</strong><strong>Your</strong>s], 2015) (<strong>Xistance</strong> [Profile<br />

Page], 2015). This allows the organization to increase its exposure<br />

on social media websites while bringing attention to the services it<br />

offers.<br />

• <strong>Xistance</strong> Podcast provides an opportunity to connect with their<br />

current users and expose potential users to the website, while<br />

creating an interactive space for individuals to share their stories.<br />

• <strong>Xistance</strong> recently hired an experienced, part-time host for the<br />

<strong>Xistance</strong> Podcast — all previous episodes were hosted by different<br />

individuals and featured different openings. Having the same host<br />

will help establish consistency throughout the podcast and with<br />

their listeners.<br />

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• <strong>Xistance</strong> has created teaser videos to post on YouTube, Facebook,<br />

Twitter and other social media websites to create awareness and<br />

excitement around the website’s launch.<br />

• After registering, users are shown an instructional video to explain<br />

how to use the website and tips are shown to the user as they<br />

construct their profile. With this addition, users can learn how to<br />

use the website more efficiently and grasp the concept of <strong>Xistance</strong><br />

more easily.<br />

• Users can create multiple <strong>Xistance</strong> pages with one account — this<br />

allows users to have unique family trees for themselves and their<br />

family members that show their true life without feeling the need<br />

to position themselves or their family members in a favorable light.<br />

• <strong>Xistance</strong> allows users to define their own family in a unique way<br />

that differentiates the company from other social media<br />

databases. <strong>Xistance</strong> claims to be more specific and sensitive to<br />

concepts such as blended families, rather than solely focusing on<br />

biologically related family members, like comparable family history<br />

websites such as Ancestry.<br />

• <strong>Xistance</strong> offers legacy pages to memorialize loved ones. Legacy<br />

pages are completely free, regardless of the data cap.<br />

WEAKNESSES.<br />

• <strong>Xistance</strong> lacks awareness within the surrounding community and<br />

internet/technology sectors because the company has still not fully<br />

launched.<br />

• Current users of the website are primarily tech-savvy individuals<br />

whose ability to navigate the website may be greater than that of<br />

the average target user. This is a weakness because there may not<br />

be adequate testing of the website to evaluate the ease of use.<br />

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• Since the service has not yet launched, interested individuals<br />

cannot begin utilizing the website and if they do request early<br />

access to the website, they don’t receive any further information.<br />

• Once users hit a certain data cap, they must pay to continue using<br />

the website. This is a weakness since some users may not<br />

contribute to their pages as often because they are worried about<br />

hitting the data cap and having to choose between stopping their<br />

use of the website or paying the monthly fee.<br />

• The concept of <strong>Xistance</strong> is very different from traditional social<br />

media platforms, meaning this unique business concept may be<br />

difficult to understand or explain to others.<br />

• The <strong>Xistance</strong> Podcast only has 30 subscribers and is also not yet<br />

ranked among other podcasts within its category (<strong>Xistance</strong>).<br />

• <strong>Xistance</strong> does not have a clearly written mission, value or vision<br />

statement.<br />

OPPORTUNITIES.<br />

• <strong>Xistance</strong> can serve as a complement to genealogical research<br />

websites. Partnerships with Ancestry.com and similar websites can<br />

increase public awareness and provide a place for users to put<br />

their recently discovered ancestral findings.<br />

• <strong>Xistance</strong> can also serve as a complement to memorial websites<br />

such as Legacy.com, allowing people to transfer their temporary<br />

memorial pages to free, permanent <strong>Xistance</strong> legacy pages.<br />

• The company is headquartered in Raleigh, North Carolina, which<br />

houses a large technology industry.<br />

26


• Reaching out to local technology companies and universities could<br />

substantially increase <strong>Xistance</strong>’s name recognition in the<br />

technology sector as well as gain investors who are looking to give<br />

back to their community.<br />

THREATS.<br />

• The organization is completely self-funded — without more<br />

funding from investors or users who pay to increase their data<br />

storage on the website, <strong>Xistance</strong> may have to scale back<br />

promotions, increase their subscription cost or lay off current<br />

employees to keep operations running as efficiently as possible.<br />

• With the continued growth of social media, privacy may not be<br />

valued as much by potential users of the website. This may deter<br />

potential users because it establishes a level of privacy they are not<br />

used to. These users may not understand the importance of having<br />

a place where one can compile their own history and not a<br />

presentation of their history.<br />

• Ancestry and Facebook could possibly take away potential<br />

customers from the website. Ancestry offers a similar concept to<br />

<strong>Xistance</strong> while Facebook offers the level of connectivity and sharing<br />

that potential users would be familiar and more comfortable with.<br />

<strong>Xistance</strong> could be seen as an unneeded addition if the potential<br />

user already uses Ancestry and Facebook on a regular basis.<br />

27


CURRENT SITUATION<br />

CURRENT POSITION. <strong>Xistance</strong> is currently working to create name<br />

recognition and public awareness through company created digital<br />

content — <strong>Xistance</strong> has produced multiple short videos that are<br />

primarily featured on their Facebook and Twitter accounts and<br />

provide potential users with information about the website’s mission.<br />

In addition to the digital advertising, <strong>Xistance</strong> has also reached out to<br />

“Mommy Bloggers.” <strong>Xistance</strong> sees these bloggers as an important<br />

influencer in their target audiences because they may encourage new<br />

mothers to join the website and create a “baby scrapbook” or<br />

document their own family history for their children to read in the<br />

future.<br />

<strong>Xistance</strong> has also attended various startup and tech events in Raleigh<br />

and surrounding areas to raise awareness of the organization and<br />

establish relationships within their community. To coincide with the<br />

launch, <strong>Xistance</strong> has created a teaser advertising campaign to be<br />

featured on their Facebook and Twitter. The campaign will also be<br />

hosted on a YouTube page that the organization plans to establish<br />

before launching the website in March.<br />

To date, public relations efforts of the have been minimal, and more<br />

strategic planning will be needed to reach all target publics.<br />

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DIRECTION. Wolfpack PR’s campaign will focus on increasing public<br />

awareness associated with <strong>Xistance</strong> and targeting the identified<br />

publics will be key in meeting the desired outcome of 5,000 users<br />

within the first four months. Additionally, <strong>Xistance</strong> must convince<br />

relevant publics the level of privacy offered is a positive and help<br />

them recognize the need it will help fill in their lives. By doing so, the<br />

company will not only increase awareness and name recognition, but<br />

they will also gain users.<br />

POTENTIAL OBSTACLES. One potential obstacle for Wolfpack PR’s<br />

campaign is how to reach key publics, while still setting <strong>Xistance</strong> apart<br />

from social media. Because the concept of the website is difficult to<br />

explain or understand, effective messaging for each target audience<br />

will be needed to reach <strong>Xistance</strong>’s goal of 5,000 users within the first<br />

four months of their launch date.<br />

Because the company is completely self-funded, monetary resources<br />

may also become a cause for concern.<br />

RESOURCES. Wolfpack PR has access to <strong>Xistance</strong>’s marketing<br />

manager, Cassady Channita, to answer any questions and provide us<br />

with needed information.<br />

The company website and social media accounts — Facebook, Twitter,<br />

LinkedIn — will provide Wolfpack PR with immediate updates<br />

concerning the organization as well as their growing user base as the<br />

launch date of the website approaches.<br />

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Qualtrics, provided to North Carolina State University students, will<br />

serve as the main tool used to conduct primary research on <strong>Xistance</strong>’s<br />

target publics and to identify potential problems with the website or<br />

messaging techniques.<br />

The NCSU Libraries database will serve as an essential tool for<br />

Wolfpack PR to do secondary research on target publics and monitor<br />

emerging trends.<br />

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RESEARCH<br />

FINDINGS


EXECUTIVE SUMMARY<br />

The foundation of any successful public relations campaign is primary<br />

research. Keeping this in mind, Wolfpack PR conducted and analyzed<br />

research to identify key attitudes and preferences among potential<br />

publics for <strong>Xistance</strong>. Wolfpack PR completed the necessary research<br />

and gathered quantitative data that will serve as the cornerstone for<br />

the development of the public relations campaign. Our goals were to<br />

discover the best channels to increase public awareness and reach<br />

<strong>Xistance</strong>’s target publics and to identify the motivations and values of<br />

individuals who use social media or social media-type services. In<br />

order to achieve these goals, our research addressed the following<br />

questions:<br />

• What are the best messaging techniques to reach <strong>Xistance</strong>’s target<br />

publics?<br />

• What is the best way to raise awareness of a startup company that<br />

has not yet launched?<br />

• What does each target public, as identified by <strong>Xistance</strong>, look for in a<br />

social media or social media-type platform?<br />

• How does the value of privacy vary among <strong>Xistance</strong>’s target<br />

audiences?<br />

In order to answer these questions, Wolfpack PR developed an<br />

instrument for an online survey. Participants for the survey were<br />

recruited based on <strong>Xistance</strong>’s target publics. In order to reach these<br />

recruits, the survey was posted to specific Facebook groups and<br />

Reddit forums, as well as directly emailed to individuals known to<br />

members of Wolfpack PR. These individuals were then asked to<br />

forward the survey link to others, creating a snowball sample.<br />

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With a completed tally of 412 participants, the survey asked all<br />

multiple-choice questions designed to understand the attitudes and<br />

values of participants. The data collection from the survey instrument<br />

revealed several key findings that will aid Wolfpack PR in the creative<br />

process of campaign planning.<br />

Key findings from data collection include:<br />

• Word-of-mouth is one of the most powerful tools for creating<br />

recognition about new social media websites and internet-based<br />

services.<br />

• Social media is used for various reasons and to fulfill different<br />

needs.<br />

• Privacy is a concern and is valued by those who use traditional<br />

forms of social media.<br />

INTRODUCTION<br />

In order to develop an effective public relations campaign, Wolfpack<br />

PR conducted primary research using an online survey. The purpose<br />

of the survey was to gather useful insights on publics’ attitudes<br />

toward privacy and social media, as well as their interest in<br />

discovering and documenting family history. The survey also aided in<br />

identifying the most appropriate ways to reach target audiences. The<br />

survey was made available from Feb. 20 to March 12. There were 412<br />

responses to the survey during this period. The findings from the<br />

survey will guide decisions regarding a successful public relations<br />

campaign for <strong>Xistance</strong>.<br />

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RESEARCH PLAN<br />

RESEARCH GOALS. Throughout the research process, Wolfpack PR<br />

sought to discover the best channels to increase public awareness<br />

and reach <strong>Xistance</strong>’s target publics. Wolfpack PR also sought to<br />

identify the motivations and values of individuals who use social<br />

media or social media-type services.<br />

RESEARCH QUESTIONS. Based on our evaluation of <strong>Xistance</strong>’s<br />

current situation, Wolfpack PR developed specific questions to direct<br />

our research:<br />

• RQ1: What are the best messaging techniques to reach <strong>Xistance</strong>’s<br />

target publics?<br />

• RQ2: What is the best way to raise awareness of a startup company<br />

that has not yet launched?<br />

• RQ3: What does each target public, as identified by <strong>Xistance</strong>, look<br />

for in a social media or social media-type platform?<br />

• RQ4: How does the value of privacy vary among <strong>Xistance</strong>’s target<br />

audiences?<br />

RESEARCH OBJECTIVE. Before conducting primary research, Wolfpack<br />

PR set a measurable objective in order to gain insight into the<br />

research questions previously stated.<br />

• Survey 500 individuals who range in age, race and ethnicity.<br />

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METHODOLOGY<br />

OVERVIEW. Wolfpack PR conducted a quantitative survey to identify<br />

demographic characteristics that are related to certain attitudes and<br />

behaviors.<br />

POPULATION. Wolfpack PR chose to survey individuals of all<br />

demographics to gain insight into all potential audiences. Because<br />

<strong>Xistance</strong> is a startup company without an existing user base, it was<br />

important to learn about any potential publics. However, keeping in<br />

mind that <strong>Xistance</strong>’s stated target audience is individuals over the age<br />

of 50, Wolfpack PR did want a larger number of responses from<br />

individuals within this demographic.<br />

SAMPLE SIZE. Wolfpack PR’s proposed sample size was 500.<br />

However, the survey received a total of 412 responses. Of the<br />

participants, 76.69 percent identified as female and 87.04 percent<br />

identified as white. In addition, participants ranged from 18- to 72-<br />

years-old, with an average age of 30.<br />

SAMPLING TECHNIQUE. Wolfpack PR used non-probability sampling<br />

methods. The link to the survey was posted in Facebook groups, on<br />

relevant Reddit posts, and in forums focusing on gene and/or family<br />

history mapping, creating a voluntary sample. The link was also sent<br />

to individuals who are known to Wolfpack PR members — these<br />

individuals were instructed to take the survey themselves and then<br />

send the survey to others they know, creating a snowball sample. As<br />

an incentive to participate, respondents had the option of entering a<br />

random drawing to win a $50 Amazon e-gift card.<br />

36


INSTRUMENT. The survey was created using Qualtrics. The survey<br />

questions were specifically designed to provide answers to Wolfpack<br />

PR’s research questions. Qualtrics’ skip logic was utilized to direct<br />

participants to certain questions based on their answers to previous<br />

questions.<br />

Before taking the survey, each participant was required to<br />

acknowledge they had read and understood their rights as a<br />

participant on the provided informed consent form — after<br />

consenting to participate they were prompted to start the survey.<br />

The survey consisted of three sections with 28 questions in total.<br />

Section one addressed social media uses and privacy, section two<br />

addressed how the respondent finds out about new products or<br />

internet services, and section three addressed demographic<br />

information. All questions were multiple choice.<br />

An incentive drawing was offered to participants after completing the<br />

survey. Each participant could enter their email address for a chance<br />

to win a $50 Amazon e-gift card — this question was optional.<br />

See Appendix A for the complete survey including consenting information,<br />

questions and exit message.<br />

DATA COLLECTION PROCEDURES. A link directed participants to the<br />

web-based survey hosted in Qualtrics. All survey responses,<br />

completed and uncompleted, were stored in the Qualtrics database<br />

for further review and data analysis. Wolfpack PR distributed the link<br />

to participants on Feb. 20 and closed the link March 12. Between<br />

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these dates, Wolfpack PR frequently reposted the link to Facebook<br />

groups and Reddit forums to recruit more participants. The data from<br />

all responses was downloaded and analyzed on March 13.<br />

DATA ANALYSIS. In order to analyze different characteristics among<br />

the key demographics, Wolfpack PR separated the survey responses<br />

according to the participant’s age. Means, frequencies and the<br />

standard deviations of these defined age groups were examined to<br />

determine the best messaging techniques. Qualtrics data was<br />

imported to SPSS and Excel for analysis.<br />

FINDINGS<br />

MESSAGING TECHNIQUES. The following two questions assess the<br />

best methods to reach <strong>Xistance</strong>’s publics and increase awareness<br />

about the organization.<br />

The first question asked where advertisements are seen/heard most<br />

often, and respondents were instructed to select all that applies. The<br />

responses were:<br />

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The second question asked participants how they hear about new<br />

social media websites or internet-based services. The responses<br />

were:<br />

A common response found in the “Other” category was “Podcast.”<br />

SOCIAL MEDIA USES AND ATTITUDES. The following six questions<br />

analyze what individuals look for in a social media or social mediatype<br />

platform.<br />

The first question asked if the participants uses social media. The<br />

responses were:<br />

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The second question asked how frequently participants use specific<br />

types of social media platforms. Because not everyone used each<br />

platform, percentages will not add up to 100. The responses were:<br />

The third question asked how often the respondent uses apps or<br />

social media features that allow them to revisit previous posts. The<br />

responses were:<br />

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The fourth question asked how likely they would be to start an<br />

account on a newly launched website with few existing accounts and<br />

little name recognition. The responses were:<br />

The fifth question asked respondents to choose the option that best<br />

represented how they feel about their social media uses. The<br />

responses were:<br />

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The sixth question asked how interested they are in documenting<br />

their life. The responses were:<br />

These responses were then tested to see if a correlation existed<br />

between an interest in documenting one’s life and age — these two<br />

variables showed a significant inverse relationship, r = .15, p = .006,<br />

meaning younger people value documenting their life more.<br />

PRIVACY VALUES AND EXPECTATIONS. The following five questions<br />

analyze how the target audiences of <strong>Xistance</strong> value privacy when<br />

using social media or social media-type platforms.<br />

The first question asked how important privacy online is. The<br />

responses were:<br />

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These responses were then tested to see if a correlation existed<br />

between valuing privacy and age. These two variables are significantly<br />

correlated, r = .27, p < .01.<br />

The second question asked what their privacy settings were for social<br />

media sites. The responses were:<br />

A common theme among those who responded with “I have different<br />

settings on different social media sites,” was Facebook and Instagram<br />

with the most privacy settings while Twitter, Reddit and other similar<br />

websites were more lenient. <strong>For</strong> example, one respondent said:<br />

“Facebook: some posts public, some for friends/friends of<br />

friends (usually the ones I don't want a prospective<br />

employer to see); my main twitter account is personal<br />

(mainly because I don't want prospective employers and<br />

my sister to see; also, I like faving/retweeting tweets<br />

without the person who posted it knowing); I have 2 more<br />

twitter accounts to follow more people/tweet people who<br />

don't follow me; one of these accounts is for music-related<br />

stuff”<br />

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Questions three and four evaluated the use and accessibility of<br />

privacy policies on social media. Question three asked if privacy<br />

policies were easy to understand while question four asked if they<br />

gave full control to the user when deciding who can see what they<br />

post or share. The responses were:<br />

Are Privacy Policies Easy to Understand?<br />

Do Privacy Policies Give Complete Control?<br />

The fifth question asked how they felt about social media and other<br />

websites tracking their interests and then providing that information<br />

to third party sources. The responses were:<br />

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INTERPRETATION<br />

MESSAGING TECHNIQUES. Wolfpack PR’s survey used two questions<br />

to determine how most people view advertisements.<br />

The first question asked where people see/ hear advertisements most<br />

often, and the two most selected responses were social media and TV.<br />

Since this survey was shared through social media and word-ofmouth,<br />

this poses a limitation on the data because the responses are<br />

consistent with how each participant would have originally heard<br />

about or saw the link to the survey — on social media. Because of<br />

this, there could be a portion of the population that is not accurately<br />

represented in the data collected. While this finding could be skewed,<br />

it does provide relevant information to <strong>Xistance</strong> on how to reach<br />

potential users through the use of social media.<br />

The second question asked how people heard about new social media<br />

websites and internet-based services. The two primary responses<br />

were through “word-of-mouth from friends, family, or trusted<br />

individuals” and “word-of-mouth from colleagues or acquaintances.”<br />

This finding is consistent with the general trend of finding out about<br />

new technology services or products — there will be a few early<br />

adopters, while most wait until they hear about new products or<br />

services from the people they know and trust.<br />

Wolfpack PR will use both findings to help <strong>Xistance</strong> further its<br />

awareness in the technology sector and gain more users in the<br />

process. Since respondents said they see most advertisements on<br />

social media, but the way they hear about new products or services is<br />

45


through word-of-mouth, Wolfpack PR determined it is important that<br />

<strong>Xistance</strong> increases its social media presence. By doing so, <strong>Xistance</strong><br />

would increase its name recognition and get more individuals talking<br />

about its product — <strong>Xistance</strong> has an opportunity to share its message<br />

with people and have those people keep it going.<br />

SOCIAL MEDIA USES AND ATTITUDES. The survey also utilized six<br />

questions to specifically analyze what individuals look for when using<br />

social media platforms.<br />

The data shows that approximately 98 percent of respondents use<br />

some form of social media platform semi-frequently. The top four<br />

most frequently used social media websites were Facebook, Twitter,<br />

Instagram and Snapchat. The responses also show that the majority<br />

of the survey participants use at least some of these platforms more<br />

than once a day. Furthermore, when asked how participants generally<br />

felt about their social media use, the most important factors<br />

mentioned by the respondents included “using social media to share<br />

information about their life with others,” “using social media for<br />

entertainment purposes” and “using social media for passing time<br />

and social interaction.” This shows that the main reasons given for<br />

using social media are to connect with individuals in a space that they<br />

can make their own — <strong>Xistance</strong> has an opportunity to utilize this<br />

finding by promoting their product on the four most frequently used<br />

social media websites in a way that showcases the unique and<br />

creative space of their platform.<br />

The next question evaluated respondents’ attitudes towards creating<br />

an account with a newly launched website with few existing users and<br />

46


little name recognition. The two most frequent responses were<br />

“somewhat unlikely” and “extremely unlikely”. Wolfpack PR sees this<br />

as the participants being less willing to invest time and/or money in a<br />

social media account if there are few accounts and is not yet popular<br />

among the masses. This finding poses a particular challenge for<br />

<strong>Xistance</strong> because it will need to utilize the findings on how individuals<br />

learn about new technology services to reach their target publics and<br />

grow in usership.<br />

Considering many of the participants claimed they use social media to<br />

connect with other people, share information about their lives and to<br />

track life experiences, Wolfpack PR can conclude that participants are<br />

generally not interested in devoting energy to a social media platform<br />

that is less relevant in the current social world. We can use this<br />

information to ensure our campaign plan includes tactics that align<br />

with trends on social media and grab the attention of potential users.<br />

PRIVACY VALUES AND EXPECTATIONS. The survey also included five<br />

questions to determine how <strong>Xistance</strong>’s target audiences value privacy.<br />

The first question asked participants how much they value privacy<br />

online. Out of the 412 respondents to our survey, a total of 97.37<br />

percent reported finding online privacy either “extremely important,”<br />

“very important” or “moderately important.” The results showed a<br />

positive correlation between age and valuing privacy. This means that<br />

as people get older, their value for privacy online grows. Since<br />

<strong>Xistance</strong>’s target audience is primarily 50- to 70-year-olds, it is<br />

beneficial to highlight the company’s core value of privacy in Wolfpack<br />

PR’s campaign plan to appeal to the target audiences.<br />

47


The second question asked what their privacy settings on social media<br />

sites were. The responses varied, but a majority (about 66 percent)<br />

have their social media privacy settings on “friends only.” Most people<br />

only want to share their posts with people they know. Therefore,<br />

<strong>Xistance</strong>’s privacy and privacy setting options will appeal to its target<br />

audience and be a major component of all messaging techniques<br />

used in the campaign plan.<br />

The third and fourth questions evaluated people’s opinions on the<br />

use of privacy policies. The third asked if privacy policies were easy to<br />

understand, to which 38.70 percent said yes and 61.30 percent said<br />

no. Wolfpack PR interpreted this to mean that it is vital to make sure<br />

<strong>Xistance</strong> is clear and open about its privacy policies and how to<br />

navigate them. The fourth asked if the respondents felt privacy<br />

policies give complete control — 42.42 percent responded with no.<br />

Since <strong>Xistance</strong> prides itself with the value of privacy offered on the<br />

website, it is important to be transparent about <strong>Xistance</strong>’s policies, options<br />

for privacy settings and how important protecting users’ information<br />

is to the company when designing the campaign plan. By doing<br />

so, <strong>Xistance</strong> will be able to appeal to potential users who feel as if<br />

their information is not as protected as it should be on the internet as<br />

well as those who want to become more informed about the policies<br />

of the websites they use.<br />

The fifth and final question asked how they felt about social media<br />

and other websites tracking their interests and then providing that<br />

information to third-party sources. The majority answered that this<br />

practice bothers them, but they still use the websites, while another<br />

16 percent responded the practice is pushing them away from using<br />

48


these websites. Wolfpack PR interpreted this to mean that users are<br />

uncomfortable on some level with data tracking. This information is<br />

beneficial to learn because <strong>Xistance</strong> does not use any form of data<br />

tracking and promoting this piece of information in our campaign<br />

plan will help <strong>Xistance</strong> connect with its target audience and gain more<br />

users in the process.<br />

49


CAMPAIGN<br />

PLAN


EXECUTIVE SUMMARY<br />

Wolfpack PR has created a targeted campaign for <strong>Xistance</strong> to achieve<br />

its primary goal of increasing website usership. <strong>Xistance</strong> wants to<br />

reach 5,000 users within the first four months following its launch.<br />

Wolfpack PR conducted careful research and analysis to better<br />

understand potential users. With the help of this data, target publics<br />

have been identified, and the best ways to reach those publics is<br />

outlined throughout our campaign. The publics identified are<br />

individuals 50- to 70- years-old, individuals who value privacy and are<br />

currently using traditional social media platforms, and individuals<br />

working in the technology sector.<br />

The campaign will primarily seek to raise awareness, especially<br />

amongst identified target publics. The theme of our campaign is<br />

“<strong>Define</strong> <strong>Your</strong> <strong>Life</strong>, <strong>But</strong> <strong>Not</strong> <strong>For</strong> Likes.” This theme incorporates the<br />

company tagline, “<strong>Define</strong> <strong>Your</strong>s,” and emphasizes the website’s<br />

opposing position in the market to social media platforms. Key<br />

messages will be used to communicate with target publics. These<br />

messages will raise awareness for <strong>Xistance</strong> and result in individuals<br />

signing up for an account. A few of the key messages our campaign<br />

will convey are:<br />

• Record your life story and family history all in one place with<br />

<strong>Xistance</strong>.<br />

• <strong>Xistance</strong> offers digital legacy pages for loved ones that can be<br />

preserved for generations.<br />

• <strong>Xistance</strong> offers users complete control of their privacy settings,<br />

contrary to traditional social media platforms.<br />

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Wolfpack PR discovered in its research that most people encountered<br />

advertisements online, and they typically tried new products or<br />

services based on recommendations from people that they know. Our<br />

strategy will include placing consistent and engaging content and<br />

advertisements on social media platforms and search engines in<br />

order for people to encounter these throughout their daily lives. The<br />

engaging content will help facilitate conversations between friends,<br />

colleagues and others to bring in more users based on word-ofmouth<br />

and personal recommendations. In addition to increasing<br />

usership, Wolfpack PR also plans to increase <strong>Xistance</strong>’s presence in<br />

the technology sector. Our strategy for this will include outreach to<br />

other companies, media organizations and potential partners within<br />

the sector. Our campaign objectives include increasing the number of<br />

new website users, the number of social media followers, and the<br />

number of relationships in the technology sector. Here are a few of<br />

the tactics we propose in our campaign:<br />

• Facebook Advertisements<br />

• Google AdWords Advertising<br />

• Social Media Posts with specific hashtags<br />

• #<strong>Define</strong><strong>Your</strong>s, #MemorializeMonday, #FamilyHistoryFriday<br />

• 15-second advertisement for YouTube<br />

• <strong>For</strong>m relationship(s) with Ancestry.com and/or Legacy.com<br />

• Attend 2018 International Startup Fair<br />

Wolfpack PR has included a campaign timeline that will run from the<br />

website's launch day to May 2018, with a total budget of $14,684.58.<br />

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INTRODUCTION<br />

Wolfpack PR created a public relations campaign focused on<br />

increasing usership as well as <strong>Xistance</strong>’s presence in the technology<br />

sector. Because <strong>Xistance</strong> has not yet launched, it is vital to build<br />

awareness of the company. A successful public relations campaign<br />

will increase the number of new users at the time of the launch, and<br />

in turn the number of social media posts mentioning <strong>Xistance</strong>. In<br />

addition, the campaign will lead to the company building relationships<br />

with news media outlets and technology companies or journalists.<br />

Through our research, Wolfpack PR identified that the best way to<br />

reach <strong>Xistance</strong>’s target publics is through advertisements on social<br />

media and word-of-mouth from friends, family or trusted individuals.<br />

Therefore, our campaign focuses on advertising through social media<br />

and forming connections with technology experts that can help<br />

spread the word about <strong>Xistance</strong>.<br />

The goals, objectives, strategies and tactics all focus on the theme<br />

“<strong>Define</strong> <strong>Your</strong> <strong>Life</strong>, <strong>But</strong> <strong>Not</strong> <strong>For</strong> Likes,” which places emphasis on the<br />

unique aspects of the company: control over documenting one’s life<br />

and how it’s different from traditional social media platforms. We<br />

believe focusing on what sets <strong>Xistance</strong> apart from other social media<br />

websites and genealogy-mapping websites will help the company gain<br />

awareness and usership.<br />

The key and supporting messages will guide each goal, objective and<br />

tactic. These messages will communicate the uniqueness and values<br />

55


of <strong>Xistance</strong>. With a budget of $15,000 and an outlined timeline, each<br />

tactic is carefully planned to meet each objective effectively.<br />

TARGET PUBLICS<br />

Wolfpack PR has discerned three primary publics for the “<strong>Define</strong> <strong>Your</strong><br />

<strong>Life</strong>, <strong>But</strong> <strong>Not</strong> <strong>For</strong> Likes” campaign. These three publics include:<br />

individuals 50-to 70-years-old, individuals who value privacy and are<br />

currently using traditional social media platforms, and individuals in<br />

the technology sector.<br />

The first two publics are obvious targets in order to accomplish the<br />

campaign goals of increasing awareness and gaining usership of the<br />

website. These first two publics are potential users of the website.<br />

According to our research, there is a positive correlation between age<br />

and valuing privacy. Our research also revealed that privacy is a<br />

concern and is valued by those who use traditional forms of social<br />

media. Considering these findings, Wolfpack PR’s campaign will not<br />

only showcase the features of <strong>Xistance</strong> in documenting one’s life, but<br />

also capitalize on its value of complete user privacy. These two publics<br />

will overlap in many areas. Wolfpack PR will specifically target<br />

individuals 50-to 70-years-old, and will also target those who use<br />

social media but value privacy regardless of age. However, defining<br />

them separately will help to streamline campaign plans in order to<br />

effectively reach these potential users through various platforms.<br />

The third primary public will be individuals in the technology sector.<br />

These individuals will be targeted because of their interest in new<br />

56


ideas and innovations. Considering <strong>Xistance</strong>’s status as a startup<br />

company, support from this community will be important in the<br />

success of the website. These tech-savvy individuals can offer ideas<br />

and assistance in making <strong>Xistance</strong> the best it can be. In order to<br />

appeal to this public, targeted messages will highlight the new,<br />

innovative concept of <strong>Xistance</strong>, as well as the pre-existing issues it<br />

resolves.<br />

A secondary public identified by Wolfpack PR is other social media<br />

users who do not value privacy. This public may be harder to<br />

convince, so messages will need to communicate how <strong>Xistance</strong> is still<br />

the best platform to document their lives, although it is a very private<br />

website.<br />

Another secondary public identified by Wolfpack PR is current users<br />

of ancestral and memorial websites like Ancestry.com or Legacy.com.<br />

These individuals can be recruited from these sites. An aspect of<br />

Wolfpack PR’s campaign plan will involve forming relationships with<br />

said websites to recruit users. We will appeal to these secondary<br />

publics by engaging with them through the family history websites<br />

they already use.<br />

CAMPAIGN PLAN<br />

The following campaign plan, as created by Wolfpack PR, illustrates<br />

strategic efforts in increasing awareness and usership for our client,<br />

<strong>Xistance</strong>.<br />

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THEME. Wolfpack PR’s extensive primary research has revealed that<br />

among aging individuals and those who use social media, privacy is<br />

both a concern and a value. In addition, those who use social media<br />

do so for various reasons, one of them being to document and track<br />

life experiences. In today’s society, with social media being a part of<br />

everyday life, <strong>Xistance</strong> will need to separate themselves from all other<br />

traditional platforms.<br />

Our theme, “<strong>Define</strong> <strong>Your</strong> <strong>Life</strong>, <strong>But</strong> <strong>Not</strong> <strong>For</strong> Likes,” while coinciding with<br />

the company’s tagline, “<strong>Define</strong> <strong>Your</strong>s,” will capitalize on the two<br />

unique features of the website. Our theme articulates that <strong>Xistance</strong> is<br />

a place where users have full control in documenting their own lives<br />

and writing their own stories. The latter half of the theme positions<br />

the website opposite of social media platforms. We want to explicitly<br />

communicate to publics that <strong>Xistance</strong> is not a social media platform;<br />

there will be no “Like” buttons. We will also communicate the<br />

comprehensive level of privacy that each user is promised. Our<br />

theme, in keeping with the campaign goals, communicates what is<br />

new and innovative about <strong>Xistance</strong> in order to increase both<br />

awareness and usership.<br />

KEY AND SUPPORTING MESSAGES. The “<strong>Define</strong> <strong>Your</strong> <strong>Life</strong>, <strong>But</strong> <strong>Not</strong> <strong>For</strong><br />

Likes” campaign includes key and supporting messages to both the<br />

primary and secondary target publics. These messages will<br />

communicate unique characteristics of <strong>Xistance</strong>, highlight values and<br />

encourage usership. The messages will communicate what we want<br />

each target public to know about <strong>Xistance</strong>.<br />

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The messages to potential users will communicate the unique<br />

features and values of <strong>Xistance</strong>.<br />

• Record your life story and family history all in one place with<br />

<strong>Xistance</strong>.<br />

• <strong>Xistance</strong> offers digital legacy pages for loved ones that can be<br />

preserved for generations.<br />

• <strong>Xistance</strong> values complete user control of privacy.<br />

• There are no ads, news feeds or “Like” buttons on <strong>Xistance</strong>.<br />

• <strong>Xistance</strong> does not share any user information with outside sources.<br />

• <strong>Xistance</strong> is not another social media platform.<br />

The messages targeted to individuals in the technology sector will<br />

communicate the new and innovative ideas of <strong>Xistance</strong>.<br />

• <strong>Xistance</strong> is a revolutionary website that offers a unique experience.<br />

• <strong>Xistance</strong> offers users complete control of their privacy settings,<br />

contrary to traditional social media platforms.<br />

• <strong>Xistance</strong> does not share any user information with outside sources.<br />

• <strong>Xistance</strong> is a start-up and has great potential to thrive.<br />

Messages targeted to our secondary public of current users of various<br />

genealogy and memorial websites will position <strong>Xistance</strong> as a website<br />

that will meet the needs of these users.<br />

• <strong>Xistance</strong> does not delete user profiles after they have passed away.<br />

• Legacy pages can be created to memorialize loved ones and will be<br />

available for future generations to view.<br />

• <strong>Xistance</strong> allows users to tell their own unique stories.<br />

• <strong>Xistance</strong> can be used to organize information collected from<br />

genealogy tracking websites.<br />

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GOALS, OBJECTIVES, STRATEGIES AND TACTICS<br />

GOAL 1. Increase the number of website subscribers by creating<br />

awareness and a consistent image surrounding <strong>Xistance</strong>.<br />

OBJECTIVE 1. Increase the number of users to 3,000 by Sept. 19,<br />

2017, as measured by website data.<br />

OBJECTIVE 2. Increase the number of social media followers across<br />

all platforms by 25 percent by Sept. 19, 2017, as measured in<br />

comparison to the number of followers on launch day.<br />

STRATEGY 1. Improve <strong>Xistance</strong>’s social media presence by<br />

implementing consistent and engaging posts on multiple platforms.<br />

Implement social media marketing techniques to increase exposure<br />

to potential users of the website. According to our research, most<br />

social media users receive their information about new online<br />

platforms or services through advertisements they encounter<br />

throughout their daily life. By placing consistent advertisements on<br />

several social media platforms and search engines, <strong>Xistance</strong> has the<br />

potential to increase website usership and awareness surrounding<br />

the website.<br />

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TACTICS.<br />

Implement the following social media strategies for Facebook,<br />

Twitter and YouTube:<br />

• Create platform-specific content plans.<br />

• Content plans will be created at least one month in<br />

advance of the post date to ensure enough content has<br />

been generated.<br />

• “Platform-specific” indicates that each platform (i.e.<br />

Twitter, Facebook or YouTube) has separate plans with<br />

individual posts generated for each.<br />

• See Appendix B for a sample content plan.<br />

• Engage with users who post about the organization to create<br />

a two-way conversation.<br />

• If questions are asked on any platform, they should be<br />

answered within 24 hours.<br />

• Encourage followers to use #<strong>Define</strong><strong>Your</strong>s to create a<br />

community between <strong>Xistance</strong> users, the organization and<br />

potential users.<br />

2. Implement the following Facebook guidelines:<br />

• <strong>Xistance</strong> should post on Facebook at least one time a day.<br />

• See Appendix B for a sample Facebook post.<br />

• Share videos that pertain to gene tracking, gene mapping or<br />

family history.<br />

• Create events to promote the events <strong>Xistance</strong> will be<br />

attending or hosting.<br />

• See Appendix C for a sample event post.<br />

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3. Implement the following Twitter guidelines:<br />

• <strong>Xistance</strong> should post on Twitter at least seven times a day.<br />

• Every week, posts on this platform should be consistent with<br />

the following hashtags:<br />

• Monday - #MemorializeMonday<br />

• Posts should be centered on remembering those<br />

who have passed on but made an impact on<br />

someone’s life or the world.<br />

• Wednesday - #<strong>Define</strong><strong>Your</strong>s<br />

• Posts should be centered on a defining moment in<br />

a specific person’s life.<br />

• Friday - #FamilyHistoryFriday<br />

• Posts should be centered on highlighting a fun fact<br />

about an <strong>Xistance</strong> employee’s family history or a<br />

historical figure.<br />

• See Appendix B for a sample post of each hashtag.<br />

• Posts featuring the hashtags should be retweeted and<br />

favorited by the <strong>Xistance</strong> Twitter account to promote<br />

conversation.<br />

• Monitor hashtags for trolls.<br />

• Trolls are individuals on the internet who use hashtags<br />

specifically for gaining attention and provoking<br />

arguments.<br />

• Trolls will not be contributing to the overall conversation<br />

started by the hashtags.<br />

• Do not respond to these tweets.<br />

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4. Create a 15 second advertisement to be placed on the following<br />

websites:<br />

• <strong>Xistance</strong>’s personal YouTube channel.<br />

• YouTube advertising<br />

• Advertisement will play when users are about to watch<br />

a video on any of the following topics (YouTube<br />

Advertising):<br />

• Ancestry Research • Ancestry.com<br />

• DNA sequencing • Facebook and Privacy<br />

• Genetic testing • Genetics<br />

• Internet privacy • Privacy<br />

• Family<br />

• Family tree<br />

• Family history<br />

• Family tree research<br />

• See Appendix D for the advertisement pitch letter to Capstone<br />

Production Group.<br />

5. Implement Facebook Advertising.<br />

• An advertisement will be targeted to users who like specific<br />

pages or post about the following topics on their Facebook<br />

accounts (Facebook Business):<br />

• Ancestry Research<br />

• DNA sequencing<br />

• Genetic testing<br />

• Internet privacy<br />

• Family<br />

• Family history<br />

• Ancestry.com<br />

• Facebook and Privacy<br />

• Genetics<br />

• Privacy<br />

• Family tree<br />

• Family tree research<br />

• See Appendix E for sample Facebook advertisements.<br />

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6. Implement advertising on Google AdWords<br />

• An advertisement for <strong>Xistance</strong> will appear when individuals<br />

use Google’s search engine and use any of the following<br />

keywords:<br />

• Ancestry search • My family history<br />

• Ids genealogy<br />

• Ancestry family tree<br />

• Family tree search • Find my family tree<br />

• Family ancestry • Ancestry sites<br />

• Find your family tree • Family history search<br />

• Family tree websites • Ids family history<br />

• Family tree finder • Family tree research<br />

• Family tree online • Ancestry<br />

• Family tree<br />

• Genealogy<br />

• Ancestry DNA<br />

• Family history<br />

• Privacy<br />

• Privacy on Facebook<br />

• Privacy on the internet • Ancestors<br />

• See Appendix F for a sample advertisement on Google AdWords.<br />

GOAL 2. Increase <strong>Xistance</strong>’s presence in the technology sector.<br />

OBJECTIVE 1. Build 12 new relationships with other technology<br />

companies, bloggers, journalists and/or news media outlets by Sept.<br />

19, 2017.<br />

STRATEGY 1. Increase <strong>Xistance</strong>’s outreach to other companies, media<br />

organizations, and potential partners within the technology sector.<br />

Cultivate beneficial relationships within the sector before and after<br />

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launch, maintain them, and capitalize on opportunities for<br />

partnership and collaboration. Reach out to known potential partners,<br />

attend conferences and networking events to continuously grow<br />

brand recognition within the industry.<br />

TACTICS.<br />

1. <strong>For</strong>m a relationship with Anil Dash, an activist and writer focused<br />

on making the technology sector more humane and ethical (Anil<br />

Dash: A blog about making culture).<br />

• With one of <strong>Xistance</strong>’s primary goals being user privacy, Dash<br />

could blog about his experience on the website and how the<br />

organization’s mission aligns with his vision for the future of<br />

technology.<br />

• See Appendix G for a pitch letter to Anil Dash.<br />

2. <strong>For</strong>m a relationship with Ancestry.com to allow users to import<br />

information found on Ancestry to their <strong>Xistance</strong> profiles for a more<br />

comprehensive view of their history. This add-on for both websites<br />

will increase usership and benefit both companies.<br />

• See Appendix H for a pitch letter to Ancestry.<br />

3. <strong>For</strong>m a relationship with Legacy.com to allow users to connect<br />

obituaries to existing Legacy pages or import information from the<br />

obituary to a new legacy page for users to visit later with no time<br />

limit on how long the page will be accessible.<br />

• See Appendix I for a pitch letter to Legacy.<br />

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4. Attend 2018 International Startup Fair (International Startup Fair).<br />

• Purchase Pit Table for Startups & 2 Conference Ticket<br />

Package.<br />

• Purchase the lanyard sponsorship at the conference to<br />

further <strong>Xistance</strong>’s brand recognition.<br />

• See Appendix J for a sample proof of the lanyard.<br />

5. Submit an application to be a participant in the Pitch Competition<br />

at the 2018 International Startup Fair (Startup Competition).<br />

• To do this, <strong>Xistance</strong> will need to use its existing<br />

AngelList.com account to submit an application.<br />

6. Distribute press releases to specific news media outlets and<br />

leaders in the technology industry that are found using Meltwater.<br />

Each press release will focus on a specific topic to generate buzz<br />

around <strong>Xistance</strong>, including:<br />

• Official launch of <strong>Xistance</strong>.<br />

• Attendance at the International Startup Conference and/or<br />

participation in the Pitch Competition (if selected).<br />

• Launch of <strong>Xistance</strong> app.<br />

• See Appendix K for all press releases.<br />

EVALUATION<br />

To determine if the objectives have been met, Wolfpack PR suggests<br />

<strong>Xistance</strong> use data from its website to determine how many new<br />

accounts were created and compare how many clicks the website gets<br />

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efore and after the campaign. We also suggest performing a<br />

calculation of mentions the organization is tagged in on social media<br />

to see how much the number of posts about <strong>Xistance</strong> has increased.<br />

In addition, an audit should be done for the organization’s social<br />

media to determine how many followers it had before the campaign<br />

and how many it has afterward. Wolfpack PR also suggests<br />

considering the amount of media coverage <strong>Xistance</strong> has received<br />

following the campaign to determine if relationships with news media<br />

outlets are set in stone. We believe it is also beneficial to observe the<br />

current relationships <strong>Xistance</strong> has in the technology sector and<br />

monitor ways to build upon those relationships.<br />

STEWARDSHIP<br />

Through the “<strong>Define</strong> <strong>Your</strong> <strong>Life</strong>, <strong>But</strong> <strong>Not</strong> <strong>For</strong> Likes” campaign, Wolfpack<br />

PR can foster relationships with individuals in the technology sector<br />

who are interested in new ideas. Wolfpack PR plans to create and<br />

maintain these relationships through attendance at events where<br />

these individuals may be. Relationships with both current and<br />

potential users will be maintained using effective two-way<br />

communication on various platforms. <strong>Xistance</strong> will respond in a timely<br />

manner to build relationships. Furthermore, <strong>Xistance</strong> will form<br />

relationships with Ancestry.com and Legacy.com by partnering with<br />

them to gain usership.<br />

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IMPLEMENTATION TIMELINE<br />

• June 8, 2017<br />

• Send all graphics and needed information for the 15 second<br />

YouTube advertisement to Capstone Production Group<br />

• Capstone needs 24 hours to create, produce and edit<br />

the advertisement<br />

• June 12, 2017<br />

• Create media list in Meltwater for press release announcing<br />

launch<br />

• June 15, 2017<br />

• <strong>Xistance</strong> launches — distribute press release to media list<br />

• June 19, 2017<br />

• Begin three-month social media campaign<br />

• Implement 15 second YouTube advertisement<br />

• Implement advertising on Facebook<br />

• Implement advertising on Google AdWords<br />

• Being posting consistently on Facebook and Twitter<br />

• Contact Anil Dash about reviewing/blogging about <strong>Xistance</strong><br />

• July 19, 2017<br />

• Evaluate the effectiveness of the following social media<br />

campaigns to determine if changes need to be made before<br />

the three-month campaign ends:<br />

• 15 second YouTube advertisement<br />

• Advertising on Facebook<br />

• Advertising on Google AdWords<br />

• Consistent posts on Facebook and Twitter<br />

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• Sept. 19, 2017<br />

• End three-month social media campaign and evaluate the<br />

success and failures of the following:<br />

• 15 second YouTube advertisement<br />

• Advertising on Facebook<br />

• Advertising on Google AdWords<br />

• Consistently posting on Facebook and Twitter<br />

• Sept. 21, 2017<br />

• Wolfpack PR reports findings from social media campaigns to<br />

<strong>Xistance</strong><br />

• Collectively, Wolfpack PR and <strong>Xistance</strong> will decide<br />

whether to continue each based on the results<br />

• Dec. 14, 2017<br />

• Create media list in Meltwater for press release concerning<br />

the launch of the <strong>Xistance</strong> app<br />

• Jan. 1, 2018<br />

• <strong>Xistance</strong> app launches — distribute press release to media list<br />

previously created in Meltwater<br />

• Feb. 1, 2018<br />

• Purchase Pit Table and Lanyard Sponsorship at the<br />

International Startup Conference<br />

• March 1, 2018<br />

• Submit application for the Pitch Competition at the<br />

International Startup Conference<br />

• March 12, 2018<br />

• Purchase plane tickets for the two representatives attending<br />

the International Startup Conference<br />

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• April 15, 2018<br />

• Create media list in Meltwater for press release concerning<br />

<strong>Xistance</strong>’s upcoming attendance at the International Startup<br />

Conference and/or participation in the Pitch Competition<br />

• April 16, 2018<br />

• Distribute press release about <strong>Xistance</strong>’s upcoming<br />

attendance at the International Startup Conference and/or<br />

participation in the Pitch Competition to the media list<br />

previously created in Meltwater<br />

• May 2018<br />

• Attend International Startup Conference (specific dates not<br />

yet announced)<br />

BUDGET<br />

BUDGET OVERVIEW.<br />

2018 International Startup Fair $2,989.58<br />

Advertising $7,095.00<br />

Meltwater Subscription $4,600.00<br />

Total Cost: $14,684.58<br />

IN-DEPTH BUDGET. Wolfpack PR has created an itemized budget for<br />

each tactic, as described above. This will allow <strong>Xistance</strong> to evaluate<br />

their options and recalculate the budget based on their preferences<br />

and resources.<br />

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2018 International Startup Conference<br />

• Early Bird Demo Pit Table (startups) package (International Startup<br />

Fair)<br />

• This package includes one eight-foot table for display and two<br />

conference tickets for the company representatives selected<br />

to attend.<br />

• The total cost of this package is $650.00<br />

• Lanyard Sponsor (International Startup Fair)<br />

• By purchasing this sponsorship, <strong>Xistance</strong>’s logo will be placed<br />

on the lanyards given to all conference attendees.<br />

• The total cost of this sponsorship is $1,500.00<br />

• Airfare<br />

• Includes two round-trip tickets from Raleigh, NC to San<br />

Francisco, CA on American Airlines (Expedia).<br />

• Combining the costs of both tickets, the total is $839.58<br />

Advertising<br />

• 15 second advertisement<br />

• Capstone Production Group will create and produce the<br />

advertisement for a total cost of $795.00 (Capstone<br />

Production Group).<br />

• This quote includes the following:<br />

• Labor<br />

• Music licensing<br />

• Licensing of stock assets • Voice-over-talent<br />

• Professional equipment • Creative services<br />

• Contact: Matt Curry — matt@capstoneproductiongroup.com<br />

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• YouTube Advertising<br />

• Total cost is $2,000.00 (YouTube Advertising)<br />

• A cost-per-view (CPV) bid will be placed on the<br />

advertisement for $0.20 allowing for a maximum of<br />

10,000 clicks or interactions.<br />

• The maximum number of clicks or interactions may be higher<br />

depending on the number of competitors targeting the same<br />

demographics and if their CPV is higher than <strong>Xistance</strong>’s<br />

(About cost-per-view (CPV) bidding).<br />

• If a competitor has placed a higher CPV for the same<br />

target audience, their advertisement will be placed<br />

instead of <strong>Xistance</strong>’s.<br />

• If <strong>Xistance</strong> has the highest CPV in the bid, <strong>Xistance</strong> will<br />

only be charged one cent more than the competitor’s<br />

CPV.<br />

• <strong>Xistance</strong> will not be charged the CPV if the viewer does not<br />

interact with or watch the advertisement all the way through.<br />

• Facebook advertisement<br />

• A lifetime budget of $2,000.00 will be set for the three-month<br />

campaign period.<br />

• The daily reach results are estimated to be 3,900 - 10,000 of<br />

120,000,000 Facebook users (Facebook Business).<br />

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• Google AdWords<br />

• Total cost is $2,300.00, equating to $25 per day during the<br />

three-month campaign period (Google AdWords).<br />

• Google AdWords has estimated <strong>Xistance</strong>’s advertisement<br />

placement to produce the following results:<br />

• 770+ clicks<br />

• Clicks are the number of times an advertisement is<br />

expected to be clicked on (Click: Definition).<br />

• 42k+ impressions<br />

• Impressions are the number of times an<br />

advertisement is expected to be shown on a<br />

search result page or other site on the Google<br />

Network (Impressions: Definition).<br />

• <strong>Xistance</strong> will only be charged if the individual clicks on the<br />

advertisement.<br />

Meltwater Subscription<br />

• A yearly subscription to the online database is $4,600 (Meltwater)<br />

• This will allow <strong>Xistance</strong> to distribute press releases and other<br />

forms of content to specific individuals, demographics or<br />

regions and further their outreach.<br />

• Contact: Emily Freeman — emily.freeman@meltwater.com<br />

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Conclusion<br />

Wolfpack PR’s campaign “<strong>Define</strong> <strong>Your</strong> <strong>Life</strong>, <strong>But</strong> <strong>Not</strong> <strong>For</strong> Likes” has been<br />

specifically designed to solve <strong>Xistance</strong>’s problems of little public<br />

awareness and lack of usership. We believe that this campaign will<br />

achieve the goals of increasing both awareness in the technology<br />

sector and number of subscribers. Our campaign focuses on<br />

effectively utilizing social media, advertisements, and partnerships. It<br />

also involves attendance at a startup event in order to interact with<br />

target publics. Our campaign will communicate <strong>Xistance</strong>’s value of<br />

privacy and storytelling. We believe our campaign will not only<br />

increase usership but also build beneficial relationships that will<br />

contribute to the success of <strong>Xistance</strong>.<br />

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REFERENCES<br />

About cost-per-view (CPV) bidding. (n.d.). AdWords Help. Retrieved<br />

from https://support.google.com/adwords/answer/2472735?hl=en<br />

Anil Dash: A blog about making culture. (n.d.). Retrieved from https://<br />

www.anildash.com<br />

Capstone Production Group. (n.d.). Retrieved from https://<br />

www.capstoneproductiongroup.com<br />

Click: Definition. (n.d.) AdWords Help. Retrieved from https://<br />

support.google.com/adwords/answer/31799?hl=en<br />

DeBroff, S. (2015, September 25). Today’s Empty Nesters: 4 Surprising<br />

Insights Around the New Power Generation. Bunsiness.com. Retrieved<br />

from http://www.business.com/online-marketing/todaysempty-nesters-4-surprising-insights-around-the-new-powergeneration/<br />

DeCesare, M. (2016, May 5). moms and media 2016: the recap. Edison<br />

Research. Retrieved from http://www.edisonresearch.com/momsmedia-2016/<br />

Expedia. (n.d.). Retrieved from https://www.expedia.com<br />

Facebook Business. (n.d.). Retrieved from https://www.facebook.com/<br />

business<br />

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Google AdWords. (n.d.). Retrieved from https://www.google.com/<br />

adwords<br />

Impressions: Definition. (n.d.). Retrieved from https://<br />

support.google.com/adwords/answer/6320?hl=en<br />

International Startup Fair. (n.d.). The Startup Conference. Retrieved<br />

from http://thestartupconference.com/international-startup-fair/<br />

Meltwater. (n.d.). Retrieved from https://www.meltwater.com<br />

Online Family History Research in United States Grows by 14 Times in<br />

Past Decade. (2014, November 19). Ancestry.com Retrieved from<br />

http://www.ancestry.com/corporate/newsroom/press-releases/<br />

Online-Family-History-Research-in-United-States-Grows-by-14-<br />

Times-in-Past-Decade-<br />

Samuel Hershey [Profile Page]. LinkedIn. Retrieved from https://<br />

www.linkedin.com/in/samuel-hershey-<br />

Social Media Fact Sheet [Blog post]. (2017, January 12). Pew Research<br />

Center. Retrieved from http://www.pewinternet.org/fact-sheet/<br />

social-media/<br />

Startup Competition. (n.d.). The Startup Conference. Retrieved from<br />

http://thestartupconference.com/startup-competition/<br />

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<strong>Xistance</strong>. (n.d.). <strong>Xistance</strong> Podcast. iTunes Preview. Retrieved from<br />

https://itunes.apple.com/us/podcast/xistance-podcast/<br />

id1156681359?mt=2<br />

<strong>Xistance</strong> [<strong>Define</strong><strong>Your</strong>s]. (2015, September). Twitter. Retrieved from<br />

https://twitter.com/<strong>Define</strong><strong>Your</strong>s<br />

<strong>Xistance</strong> [Profile Page]. (2015, September). Facebook. Retrieved from<br />

https://www.facebook.com/<strong>Xistance</strong>.<strong>Define</strong>.<strong>Your</strong>s/<br />

YouTube Advertising. (n.d.). Retrieved from https://<br />

www.youtube.com/advertising<br />

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APPENDICES


APPENDIX A: SURVEY INSTRUMENT<br />

We are Wolfpack PR, students at North Carolina State University<br />

creating a public relations campaign for a startup company as part of<br />

our public relations campaigns course. We appreciate your time<br />

completing this survey.<br />

What is the purpose of this study?<br />

The purpose of this study is to examine how different age groups use<br />

social media, value privacy and learn about new technology trends.<br />

What would I do if I participate?<br />

During the study, you will be asked to respond to a number of<br />

questions about your uses of social media, how much you value<br />

privacy when using social media, and how you learn about new<br />

technology. The study will take no longer than 10 minutes to<br />

complete.<br />

What are the possible risks or discomforts involved from being in<br />

this study?<br />

The risks and discomforts of this study are very minimal. This study is<br />

completely voluntary and you are welcome to discontinue<br />

participation in the study at any point if you begin to feel<br />

uncomfortable. You are not required to answer questions that you do<br />

not want to during the study. You are more than welcome to contact<br />

our instructor at nmlee2@ncsu.edu with any questions you may<br />

have.<br />

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How are you protecting my privacy?<br />

<strong>Your</strong> responses provided during this study will remain completely<br />

confidential. The aggregate results of our research will be presented<br />

to our instructor and our client at the end of this semester.<br />

If I have any questions about this study, who should I ask?<br />

Please feel free to contact our instructor, Dr. Nicole Lee, at<br />

nmlee2@ncsu.edu.<br />

How will I benefit from participating in this study?<br />

This research will be used to understand social media, privacy when<br />

using social media and the implementation of new technology trends.<br />

As such, the questions may help you reflect on your web use and<br />

privacy online. One participant will be chosen at random to win a $50<br />

Amazon e-gift card.<br />

1. Do you use social media sites?<br />

• Yes<br />

• No<br />

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Display the following question if “Yes” was answered for Q1<br />

2. How frequently do you use the following types of media? (Check<br />

one box per medium<br />

More than<br />

once a day<br />

Daily Weekly monthly Rarely/<br />

Never<br />

Facebook ○ ○ ○ ○ ○<br />

Twitter ○ ○ ○ ○ ○<br />

Instagram ○ ○ ○ ○ ○<br />

Snapchat ○ ○ ○ ○ ○<br />

Pinterest ○ ○ ○ ○ ○<br />

Reddit ○ ○ ○ ○ ○<br />

LinkedIn ○ ○ ○ ○ ○<br />

Other ○ ○ ○ ○ ○<br />

Display the following question if “Yes” was answered for Q1<br />

3. On average, how much time do you spend daily on social media<br />

websites?<br />

• Less than 1 hour<br />

• 1-3 hours<br />

• More than 3 hours<br />

Display the following question if “Yes” was answered for Q1<br />

4. Do you accept friend requests from people you do not know on<br />

social media?<br />

• Yes<br />

• Sometimes<br />

• No<br />

83


Display the following question if “Yes” was answered for Q1<br />

5. Please select the option below that best represents how you feel<br />

about your social media use for each statement.<br />

Strongly<br />

disagree<br />

Disagree<br />

Somewhat<br />

disagree<br />

Neither<br />

agree nor<br />

disagree<br />

Somewhat<br />

agree<br />

Agree<br />

Strongly<br />

agree<br />

I enjoy using<br />

social media<br />

to update<br />

my status<br />

I enjoy using<br />

social media<br />

to upload<br />

pictures<br />

I enjoy using<br />

social media<br />

to engage<br />

with friends<br />

and family<br />

I enjoy using<br />

social media<br />

to read the<br />

latest news<br />

I enjoy using<br />

social media<br />

for relaxation<br />

purposes<br />

I enjoy using<br />

social media<br />

to play<br />

games<br />

I enjoy using<br />

social media<br />

to track life<br />

events<br />

I enjoy using<br />

social media<br />

to pass the<br />

time<br />

○ ○ ○ ○ ○ ○ ○<br />

○ ○ ○ ○ ○ ○ ○<br />

○ ○ ○ ○ ○ ○ ○<br />

○ ○ ○ ○ ○ ○ ○<br />

○ ○ ○ ○ ○ ○ ○<br />

○ ○ ○ ○ ○ ○ ○<br />

○ ○ ○ ○ ○ ○ ○<br />

○ ○ ○ ○ ○ ○ ○<br />

84


6. How important is privacy online to you?<br />

• Extremely important<br />

• Very important<br />

• Moderately important<br />

• Slightly important<br />

• <strong>Not</strong> at all important<br />

Display the following question if “Yes” was answered for Q1<br />

7. Generally, on social media sites, what are your privacy settings?<br />

• Anyone can see<br />

• Friends only<br />

• Friends and friends of friends<br />

• Unsure<br />

• I have different settings on different social media sites<br />

• Please specify your privacy settings for your different social<br />

media _____________________________________<br />

85


Display the following question if “Yes” was answered for Q1<br />

8. Please select the option that best represents how you use social<br />

media for each statement.<br />

Strongly<br />

Disagree<br />

Somewhat<br />

Neither<br />

Somewhat<br />

Agree<br />

Strongly<br />

disagree<br />

disagree<br />

agree nor<br />

agree<br />

agree<br />

disagree<br />

I use social<br />

media for<br />

Information<br />

○ ○ ○ ○ ○ ○ ○<br />

I use social<br />

media for social<br />

interaction<br />

I use social<br />

media for<br />

passing the time<br />

I use social<br />

media for<br />

entertainment<br />

○ ○ ○ ○ ○ ○ ○<br />

○ ○ ○ ○ ○ ○ ○<br />

○ ○ ○ ○ ○ ○ ○<br />

I use social<br />

media for<br />

relaxation<br />

I use social<br />

media for<br />

expressing my<br />

opinions<br />

I use social<br />

media to track<br />

life experiences<br />

I use social<br />

media to share<br />

information<br />

about my life<br />

with others<br />

○ ○ ○ ○ ○ ○ ○<br />

○ ○ ○ ○ ○ ○ ○<br />

○ ○ ○ ○ ○ ○ ○<br />

○ ○ ○ ○ ○ ○ ○<br />

86


Display the following question if “Yes” was answered for Q1<br />

9. How often do you use apps or social media features that allow you<br />

to revisit previous posts or pictures (i.e. Timehop, Memories on<br />

Facebook, etc.)?<br />

• Always<br />

• Very often<br />

• Sometimes<br />

• Rarely<br />

• Never<br />

Display the following question if “Yes” was answered for Q1<br />

10. Do you think that privacy policies on social media (i.e. Facebook,<br />

Twitter, etc.) are easy to understand?<br />

• Yes<br />

• No<br />

Display the following question if “Yes” was answered for Q1<br />

11. Do you think that privacy policies on social media (i.e. Facebook,<br />

Twitter, etc.) allow the user to have complete control over what<br />

they do and do not want to share?<br />

• Yes<br />

• No<br />

87


Display the following question if “Yes” was answered for Q1<br />

12. On your social media sites, how do you decide who can and cannot<br />

see your posts?<br />

• I let anyone see my posts<br />

• I let people I know and people they know see my posts<br />

• I only let people I know see my posts<br />

• I only let close friends and family members see my posts<br />

• I never post on social media<br />

• Depending on the social media site, I let different people see<br />

my posts<br />

13. How interested are you in your family history?<br />

• Extremely interested<br />

• Very interested<br />

• Moderately interested<br />

• Slightly interested<br />

• <strong>Not</strong> interested at all<br />

14. Have you ever used a genealogical tracing website (i.e. Ancestry,<br />

etc.)?<br />

• Yes<br />

• No<br />

88


Display the following question if “Yes” was answered for Q14<br />

15. Why did you decide to track your genealogy? (Choose all that<br />

apply)<br />

• Learn more about my family history<br />

• To trace my family history for future generations to see<br />

• Create a timeline of my life<br />

• It was required for a school project to learn about my family’s<br />

history<br />

• DNA mapping<br />

• Other _______________<br />

16. How interested are you in documenting your life?<br />

• Extremely interested<br />

• Very interested<br />

• Moderately interested<br />

• Slightly interested<br />

• <strong>Not</strong> interested at all<br />

17. Have you ever made a scrapbook or collage of your life to show to<br />

future generations?<br />

• Yes<br />

• No<br />

89


18. How do you feel about social media and other websites tracking<br />

your interests and then providing that information to third party<br />

sources?<br />

• I don’t have a problem with this practice<br />

• This practice bothers me slightly but I still use these websites<br />

• This practice has pushed me away from using these websites<br />

• I was unaware of this practice<br />

19. Would you be interested in a website that did not provide your<br />

data to third party sources?<br />

• Yes<br />

• No<br />

20. How interested would you be in using a website that allows you to<br />

track your family history as you define it?<br />

• Extremely interested<br />

• Very interested<br />

• Moderately interested<br />

• Slightly interested<br />

• <strong>Not</strong> interested at all<br />

90


21. How interested would you be in using a website that allows you to<br />

create a digital scrapbook of your life?<br />

• Extremely interested<br />

• Very interested<br />

• Moderately interested<br />

• Slightly interested<br />

• <strong>Not</strong> interested at all<br />

22. Where do you see/hear advertisements most often? (Choose all<br />

that apply)<br />

• TV<br />

• Radio<br />

• Newspapers/Magazines<br />

• Billboards or flyers posted around my community<br />

• Social media sites<br />

• Other websites<br />

• Traditional media<br />

• Other _______________<br />

91


23. How do you find out about new social media sites or internetbased<br />

services? (Choose all that apply)<br />

• Word-of-mouth - from my coworkers or acquaintances<br />

• Word-of-mouth - from my friends, family or trusted<br />

individuals<br />

• <strong>For</strong>um posts or blogs<br />

• I am constantly searching for the next trend in the technology<br />

sector<br />

• Other _______________<br />

24. How likely are you to start an account on a newly launched website<br />

with few existing accounts and little name recognition?<br />

• Extremely likely<br />

• Somewhat likely<br />

• Neither likely nor unlikely<br />

• Somewhat unlikely<br />

• Extremely unlikely<br />

25. How old are you? _______________<br />

92


26. What is your ethnicity?<br />

• White<br />

• Hispanic or Latino<br />

• Black or African American<br />

• Asian/Pacific Islander<br />

• Native Hawaiian or Pacific Islander<br />

• Other _______________<br />

27. What is your sex?<br />

• Male<br />

• Female<br />

93


28. What is the highest degree or level of education you have<br />

completed?<br />

• No schooling completed<br />

• Nursery school to 8th grade<br />

• Some high school, no diploma<br />

• High school graduate, diploma or the equivalent (for<br />

example: GED)<br />

• Some college credit, no degree<br />

• Trade/technical/vocational training<br />

• Associate degree<br />

• Bachelor’s degree<br />

• Master’s degree<br />

• Professional degree<br />

• Doctorate degree<br />

29. (Optional) Please provide your email address to be entered to win<br />

a $50 Amazon e-gift card. <strong>Your</strong> email will not be shared with<br />

anyone outside of the research team and will only be used to<br />

contact your if you are the winner. _______________<br />

EXIT MESSAGE: Thank you for participating in this survey! If you<br />

entered to win the $50 Amazon e-gift card, you will be notified<br />

through the email provided if you are the winner.<br />

94


APPENDIX B: CONTENT CALENDAR WITH SAMPLE<br />

POSTS<br />

Day Platform Content Image Hashtag<br />

Monday Twitter John Glenn, the first<br />

American to orbit earth,<br />

and later a four-term<br />

U.S. senator, died at age<br />

95 on Dec. 8, 2016.<br />

#MemorializeMonday<br />

#Memorialize<br />

Monday<br />

Wednesday Twitter<br />

Wednesday Twitter<br />

Elizabeth Blackwell was<br />

the first woman to graduate<br />

from medical<br />

school in 1849 in Geneva,<br />

NY. Her life is inspiring!<br />

#<strong>Define</strong><strong>Your</strong>s<br />

In 2015, gymnast Simone<br />

Biles became the<br />

first woman to win 3<br />

World All-Around titles<br />

in a row. Her life embodies<br />

dedication.<br />

#<strong>Define</strong><strong>Your</strong>s<br />

Friday Twitter The crazy-haired genius<br />

Albert Einstein, has five<br />

great-grandchildren<br />

that are still alive and<br />

live all over the world!<br />

#FamilyHistoryFriday<br />

Tuesday<br />

Facebook We are heading to sunny<br />

California on May<br />

17th for the International<br />

Startup Fair, taking<br />

place outside the<br />

Startup Conference.<br />

Make sure to stop by<br />

our booth and meet our<br />

incredible <strong>Xistance</strong><br />

team!<br />

#<strong>Define</strong><strong>Your</strong>s<br />

#<strong>Define</strong><strong>Your</strong>s<br />

#FamilyHistory<br />

Friday<br />

95


APPENDIX C: SAMPLE FACEBOOK EVENT POST<br />

97


APPENDIX D: CAPSTONE PRODUCTION GROUP<br />

Dear Mr. Curry,<br />

PITCH LETTER<br />

I’m currently representing <strong>Xistance</strong>, a startup social media website,<br />

and am looking to get a 15 second pre-roll spot made. <strong>Xistance</strong> is a<br />

company that provides a service for people to record their life story<br />

and family history in a completely private space. The privacy <strong>Xistance</strong><br />

provides on its website is a major theme we would like conveyed in<br />

the spot.<br />

We were thinking the spot would be comprised mainly of video<br />

showing people spending time with family, going on adventures, and<br />

just generally living life. We want to convey a message that <strong>Xistance</strong> is<br />

a personal and secure place, just for you and your loved ones.<br />

Creating an online digital legacy that can be passed down is a major<br />

component, so maybe something like a web/tree of video and images<br />

that shows how they are all connected would be an interesting<br />

concept.<br />

Please let me know if you have any questions about this – I look<br />

forward to your script and seeing what you all come up with.<br />

Thank you,<br />

Britney Callahan<br />

Account Manager<br />

Wolfpack PR<br />

99


APPENDIX E: SAMPLE FACEBOOK ADVERTISMENTS<br />

How the advertisement<br />

would appear when<br />

viewing Facebook on a<br />

desktop<br />

How the advertisement<br />

would appear when<br />

viewing Facebook on a<br />

mobile device<br />

101


APPENDIX F: SAMPLE GOOGLE ADWORDS<br />

ADVERTISMENT<br />

103


APPENDIX G: ANIL DASH PITCH LETTER<br />

Dear Anil,<br />

I recently saw you speak to a class at North Carolina State University and one of<br />

your main talking points made me think of a client I’m currently representing. You<br />

spoke a lot about privacy of the users of technology and how companies aren’t<br />

doing enough to protect them — this immediately made me think of <strong>Xistance</strong>.<br />

<strong>Xistance</strong> is a private social media platform that allows users to track their own life<br />

events in a setting free of criticism or judgment. In order for users to connect,<br />

each party has to send and accept the invitation (think of it as a double<br />

handshake) in order to see the others’ posts. Another amazing thing about<br />

<strong>Xistance</strong> is that it doesn’t track data, which completely rids the fear of information<br />

being leaked from the minds’ of their users.<br />

<strong>Xistance</strong> is newly launched and would love for you to create an account and<br />

review the website on your blog — criticism is exactly what we’re looking for. Both<br />

you and <strong>Xistance</strong> hold privacy very close and we at Wolfpack PR would love to<br />

help spread the word about how user privacy isn’t always valued at other<br />

companies.<br />

Thank you,<br />

Britney Callahan<br />

Account Manager<br />

Wolfpack PR<br />

105


APPENDIX H: ANCESTRY.COM PITCH LETTER<br />

Dear Lauren Austin,<br />

In an effort to benefit and supplement both websites, <strong>Xistance</strong> is seeking a<br />

partnership with Ancestry.<br />

<strong>Xistance</strong> is a startup website that seeks to provide a platform for online users to<br />

digitally create their own autobiographies and memorialize loved ones. The<br />

company plans to launch its website in June 2017. <strong>Xistance</strong> offers complete user<br />

privacy when creating a digital legacy profile. The website will allow users to<br />

define their familial backgrounds and record life events through the creation of<br />

individual profiles.<br />

<strong>Xistance</strong> would love to partner with your website to offer users a platform to<br />

organize and store the ancestral information they have gathered using Ancestry.<br />

<strong>Xistance</strong> would act as the perfect supplement to Ancestry, in that it would provide<br />

a place for your users to store the information they have worked so hard to<br />

gather. <strong>Xistance</strong> would then promote Ancestry to offer users a way to discover<br />

more about their unique genealogy.<br />

With corresponding values of ancestral discovery and authentic family history,<br />

<strong>Xistance</strong> feels that a partnership would greatly benefit both companies. <strong>Xistance</strong><br />

is excited about this potential partnership with the leader in online genealogy<br />

research.<br />

We hope that Ancestry considers this wonderful opportunity to partner with<br />

<strong>Xistance</strong>.<br />

Sincerely,<br />

Britney Callahan<br />

Account Manager<br />

Wolfpack PR<br />

107


APPENDIX I: LEGACY.COM PITCH LETTER<br />

Dear Legacy Team,<br />

In an effort to benefit and supplement both websites, <strong>Xistance</strong> is seeking a partnership<br />

with Legacy to gain usership.<br />

<strong>Xistance</strong> is a startup website that seeks to provide a platform for online users to digitally<br />

create their own autobiographies and memorialize loved ones. The company plans to<br />

launch its website in June 2017. <strong>Xistance</strong> offers complete user privacy when creating a<br />

digital legacy profile. The website will allow users to define their familial backgrounds and<br />

record life events through the creation of individual profiles.<br />

<strong>Xistance</strong> would love to partner with your website to offer a platform for users to create<br />

permanent memorial pages for loved ones after they have passed away. <strong>Xistance</strong> will<br />

have “Legacy” pages that are specifically created to memorialize loved ones. On your<br />

website users would be given the option to export all information on their loved ones’<br />

obituary to a <strong>Xistance</strong> “Legacy” page. These “Legacy” pages would be completely free.<br />

<strong>Xistance</strong> would then promote Legacy to offer users a way to share information about a<br />

loved one that has passed away to others who are not <strong>Xistance</strong> users. <strong>Xistance</strong> users<br />

would also have the opportunity to utilize the other services Legacy offers, like contacting<br />

funeral homes and sending condolence flowers.<br />

With corresponding values of memorializing loved ones and celebrating lives and<br />

legacies, <strong>Xistance</strong> feels that a partnership would greatly benefit both companies. <strong>Xistance</strong><br />

looks forward to this potential partnership with the most notable online source for<br />

obituaries.<br />

We hope that Legacy considers this wonderful opportunity to partner with <strong>Xistance</strong>.<br />

Sincerely,<br />

Britney Callahan<br />

Account Manager<br />

Wolfpack PR<br />

109


APPENDIX J: LANYARD SPONSORSHIP PROOF FOR<br />

INTERNATIONAL STARTUP CONFERENCE<br />

111


APPENDIX K: PRESS RELEASES<br />

HOLD FOR RELEASE UNTIL JUNE 15<br />

New Website Promotes Storytelling and Memorializing Loved Ones<br />

<strong>Xistance</strong> seeks to provide platform to create personalized family trees and<br />

memorialize loved ones.<br />

RALEIGH, N.C., June 12, 2017 — Interested in mapping out your family history and<br />

telling your story, your way? Now’s your chance. With the launch of the new<br />

website <strong>Xistance</strong>, users have the chance to digitally memorialize loved ones and<br />

create autobiographies to share with whomever they choose. <strong>Xistance</strong> is an<br />

online platform that allows users to define familial backgrounds and record life<br />

events through individual profiles.<br />

<strong>Xistance</strong> sets itself apart from other family history websites with its core values of<br />

privacy and personalized storytelling. Everything about the website is private —<br />

there are no ads and no data tracking. With its privacy settings, users choose who<br />

they want to view their profiles, if they want their names to be searchable and<br />

what they want to share with others.<br />

“We want a raw story, not a curated view you want to share with the world … Tell<br />

your real story to pass down to family members … You have complete control,”<br />

said Cassady Channita, the marketing and PR manager for <strong>Xistance</strong>.<br />

The aspect of personalized storytelling makes <strong>Xistance</strong> different than<br />

gene-mapping sites, such as Ancestry.com. Users create their own family trees in<br />

a personal way that reflects their family dynamics. They can choose to include<br />

whoever they want in their family history. In addition to family trees, users can<br />

create legacy pages to memorialize loved ones who have passed away. The two<br />

different portions of the site allow for users to control the legacy they leave<br />

behind.<br />

<strong>For</strong> more information, email Britney Callahan: bncallah@ncsu.edu.<br />

—END—<br />

113


HOLD FOR RELEASE UNTIL JAN. 1<br />

<strong>Xistance</strong> Launches New App for Users<br />

The company introduces an app that allows users to record family history on the<br />

go.<br />

RALEIGH, N.C., Dec. 14, 2017 — <strong>For</strong> years, people have been keeping up with their<br />

family history through sites such as Ancestry.com. Recently, <strong>Xistance</strong> offered a<br />

new way for users to document lives and share a personalized family history.<br />

Now, <strong>Xistance</strong> introduces the <strong>Xistance</strong> app, giving users the opportunity to tell<br />

their stories and document family history on the go.<br />

The <strong>Xistance</strong> app includes a number of new features to improve usability. It offers<br />

the option to scan files, so users can upload family documents directly to their<br />

profiles. It also offers the ability to record live audio, which gives users the<br />

opportunity to memorialize audio in its natural form.<br />

<strong>Xistance</strong> sets itself apart from other family history sites and social media with its<br />

values of privacy and storytelling, and the app capitalizes on these values. It gives<br />

users more options to share the family history they want to share by letting them<br />

upload what they want straight from their phones. <strong>Xistance</strong> wanted to create a<br />

platform that’s exciting to family members and gets others excited about family<br />

history, and the app provides that platform.<br />

The <strong>Xistance</strong> app further expands <strong>Xistance</strong>’s core values, as well as its goals to<br />

create a private and personalized way for users to share their family history with<br />

loved ones and connect with others who are doing the same.<br />

<strong>For</strong> more information on the app or <strong>Xistance</strong> itself, contact Britney Callahan at<br />

bncallah@ncsu.edu<br />

—END—<br />

115


HOLD FOR RELEASE UNTIL APRIL 16<br />

<strong>Xistance</strong> to Attend International Startup Conference<br />

Representatives of <strong>Xistance</strong> will be present at the International Startup<br />

Conference to promote the company.<br />

RALEIGH, N.C., April 15, 2018 — In May 2018, <strong>Xistance</strong> will attend the International<br />

Startup Conference. The conference is one of the largest in Silicon Valley and is<br />

designed specifically for startup companies. At the conference, <strong>Xistance</strong> will be<br />

looking to pitch its company to the press, reach influencers and promote its<br />

brand.<br />

The conference includes a fair that is free and open to the public. <strong>Xistance</strong> will<br />

have a booth at the fair, where two representatives of the company will be<br />

answering questions about the company, handing out lanyards and promoting<br />

<strong>Xistance</strong> to attendees.<br />

<strong>Xistance</strong> is an online platform that prides itself on the values of privacy and<br />

storytelling. It allows users to define familial backgrounds and record life events<br />

through personalized, individual profiles. It gives users the chance to digitally<br />

memorialize loved ones and create autobiographies to share with whomever they<br />

choose.<br />

<strong>For</strong> more information about <strong>Xistance</strong> and/or its attendance at the fair, email<br />

Britney Callahan: bncallah@ncsu.edu.<br />

—END—<br />

117


HOLD FOR RELEASE UNTIL APRIL 16<br />

<strong>Xistance</strong> to Participate in Pitch Competition at International Startup<br />

Conference<br />

<strong>Xistance</strong> will enter the Pitch Competition at the International Startup Conference<br />

to promote the company.<br />

RALEIGH, N.C., April 15, 2018 — In May 2018, <strong>Xistance</strong> will attend the International<br />

Startup Conference and participate in the Pitch Competition. The conference is<br />

one of the largest in Silicon Valley and is designed specifically for startup<br />

companies. At the conference, <strong>Xistance</strong> will be looking to pitch its company to the<br />

press, reach influencers and promote its brand.<br />

The Pitch Competition gives applicants the opportunity to pitch their company on<br />

stage for more than 1,000 people. <strong>Xistance</strong> is looking to spread the word about its<br />

company and form connections with influencers through its pitch. The audience<br />

will decide the top three pitches, who will then qualify for the afternoon VC panel,<br />

which will determine the winner.<br />

The conference includes a fair that is free and open to the public. <strong>Xistance</strong> will<br />

have a booth at the fair, where two representatives of the company will be<br />

answering questions about the company, handing out lanyards and promoting<br />

<strong>Xistance</strong> to attendees.<br />

<strong>Xistance</strong> is an online platform that prides itself on the values of privacy and<br />

storytelling. It allows users to define familial backgrounds and record life events<br />

through personalized, individual profiles. It gives users the chance to digitally<br />

memorialize loved ones and create autobiographies to share with whomever they<br />

choose.<br />

<strong>For</strong> more information about <strong>Xistance</strong> and/or its participation in the Pitch<br />

Competition, email Britney Callahan: bncallah@ncsu.edu.<br />

—END—<br />

119

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