Problems Solutions Good Practices - UITP

Easing access to public transport with
information technology
Amman, Jordan
The Automated Fare collection system was launched in
2001 in Amman (Jordan) using contactless smart cards. It
offers a lot of advantages for bus riders and the company.
It reduces long queues at bus stops and eliminates the
need to search for change. It also makes the customers’
commute more convenient and efficient. The advantage
for the company was the elimination of the fraud factor,
coin-counting and sorting which consumed much time.
Smart cards can be recharged in many locations (e.g.
bus terminals or big supermarkets). Riders simply wave
their cards in a front of a reader to board the bus, without
inserting it into a slot or the need of removing it from a
person’s wallet.
This advanced system also provides transport indicators
such as numbers of passengers during the day or during
the peak hours.
New electronic ticketing makes journeys easier
for public transport users
Good practice 11
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