InnovateVirtual - Targeted Communication

More documents

Recommendations

Info

ACKNOWLEDGMENT FROM EMPLOYEETALK LLC Enhance your communication team by engaging this measurement and development resource of over 700 pages. Technology can be used by leaders within their organization and with customers to build contribution and collaboration. The book illustrates how an online technology is used with dialog to measure the effectiveness of just about anything in business. The software platform we showcase for this resolve and action is InnovateVirtual®. It empowers leaders to engage in a variety of methods, techniques and tools for better communication. The root success in this technology is affording leaders the capability to track and delegate detailed notes from survey feedback into immediate actions. The greater accountability to results ensures desired outcomes and prevents failures in execution which can become costly. What if a focused dialog in technology with delegated actions to results could be used to prevent lawsuits such as from poor quality? A good example of this outcome was GM and the deadly ignition-switch defect. It was linked to 124 deaths and 275 injuries. A proactive dialog would have engaged and tracked engineer concerns when they first noticed the defect. It would have made the engineer’s suggestion actionable when they advised the company to redesign its key head. The impact of missing this opportunity was a total estimate of vehicle compensation and repairs costing GM 3.8 billion. Another opportunity to focus pulse dialog is in the prevention of medical malpractice claims. For example the division of Risk Management of the Harvard Medical Institutions published a report on how specific weaknesses in communication impact patient safety. Of the malpractice cases analyzed, roughly onethird (or 7,149 cases) involved a breakdown in communication somewhere across the spectrum of healthcare services and settings. The total incurred losses related to these cases were estimated to be about $1.7 billion. These opportunities prove the communication improvement need in industry today. InnovateVirtual is a single technology platform to empower leaders in the self-administration of engagement and contribution methods. A small example of these applications are Surveys, 360° feedback, Blogs, SWOT analysis, Managing Learning, Undercover Boss process, Virtual Meeting Place, Value to Cost Assessment, and Scorecard, or Checklist. A leader’s flexibility and creativity can produce thousands of unique approaches, too many for the book. Just some of the areas we did focus on were: 2 1. Measuring in a 360° Method of Communication: 2. Measuring Safety Proactively: 3. Assessing Retention and Reducing Risk: 4. How to Assess Communication effectiveness 5. Using Technology to Assist Change:
6. Assist Sales Success with Technology: (Service) 7. Using Technology to Build a Committed and Skilled Workforce: 8. Assess Motivating Behaviors in Communication: 9. Assess Assertive Behaviors in Communication: Healthcare examples 10. Proactively Measure HCAHPS Quality: 11. Proactively Measure PQRS Quality: 12. Target Patient’s Expectation of Care: Leaders are empowered with technology to inspire those around them to be the best they can be. In InnovateVirtual it includes the delegation of actions to results. The book is assistive to leaders helping them in what to say at appropriate times— motivating excellence where ever they are. Have you ever thought “No one can do something better than I can?” “The project needs me to make sure it gets done right?” As leaders, we want to be everywhere we can, to ensure success by motivating and sharing our experience and expertise. Technology allows us the freedom to expand reach without micromanaging. Leaders need to caution themselves from becoming so dependent on technology that it does all their communication for them. Technology does not replace the need for people to be face to face but rather assist them in the opportunity to get there. We explore ways to engage critical core competencies measuring both strength and opportunity in the book. It is important to note the book’s redundancies because of the correlation in core competency. Let’s explore a simple engagement scenario Example — a leader choses to engage their team more personally. They have fifty employees. The effort includes an initiative to walk the floor and meet everyone, one on one sometime during the week. Without a clear communication objective, this could very well be a huge waste of productive time for both the leader and the fifty employees. However, in this case, the leader supplemented their engagement, and pulse dialogs with them on something critical to the organization. Contribution from the team yielded pertinent information, concerns, and solutions. The leader meets with them on their input maximizing resources and ensures an excellent outcome. Executives are smarter these days engaging communication to solve complex problems. To achieve this many purchase technology to target proven methods, techniques and tools. The platform we showcase supplements this by enabling leaders a real-time approach to measuring and driving high levels of commitment and passion for accomplishing what is critical now. As a resource it will be important to use the table of contents to find, read, and utilize what is critical to you personally and your organization. 3
Page 1: Targeted Communication Using Web-Ba
Page 5 and 6: SETTING UP YOUR PLATFORM After regi
Page 7 and 8: When we communicate expectation in
Page 9 and 10: TABLE OF CONTENTS 1. ACKNOWLEDGEMEN
Page 11 and 12: (174) SUGGESTED ACTIONS (175) DIALO
Page 13 and 14: 334) EXERCISE 1 POINT— Time Manag
Page 15 and 16: 15 445) SUGGESTED ACTIONS 446) DIAL
Page 17 and 18: 17 603) SUGGESTED READINGS 604) SUG
Page 19 and 20: DEFINING YOUR APPROACH There are ma
Page 21 and 22: Direct Care (B3), Support Care (B2)
Page 23 and 24: “Employees need to take ownership
Page 25 and 26: Checklist— for quality control on
Page 27 and 28: Communication— Engage threats to
Page 29 and 30: TECHNOLOGY USE CASE GROUPINGS IN IV
Page 31 and 32: o Be proactive and measure for thre
Page 33 and 34: Benefit Pulse Identify threats to r
Page 35 and 36: How: Within 5 minutes, a leader can
Page 37 and 38: Business measures in the status quo
Page 39 and 40: Adaptive Performance— is innovati
Page 41 and 42: Both managers and team hesitate to
Page 43 and 44: Exercise— how to use InnovateVirt
Page 45 and 46: How someone might lead a safety tas
Page 47 and 48: 21 INITIATIVE USE CASE Throughout t
Page 49 and 50: Example - 21 Initiative— TASK ANA
Page 51 and 52: STAFF OWNERSHIP - Consistently acqu
Page 53 and 54:
Another Rating Scale Example 1-2 3-
Page 55 and 56:
RELATIONSHIP BUILDING Establishes a
Page 57 and 58:
It is important for each question t
Page 59 and 60:
Suggested Readings: 1. Lombardo, M.
Page 61 and 62:
Suggested Action - select the perfo
Page 63 and 64:
How do you rate the company in prov
Page 65 and 66:
o o o Doesn’t judge others Often
Page 67 and 68:
9. My hospital strives to only hire
Page 69 and 70:
This process enables employees to l
Page 71 and 72:
Listening: With expectations 2. You
Page 73 and 74:
Copy and paste the examples and sug
Page 75 and 76:
Third Goal Community, (innovation)
Page 77 and 78:
Time management 3. Often has a hand
Page 79 and 80:
Under Anonymity Define who the 360
Page 81 and 82:
360° REVIEW LETTER EXAMPLE Dear Te
Page 83 and 84:
Comment Report or Push Report allow
Page 85 and 86:
5. Job Enrichment 6. Employee Stres
Page 87 and 88:
WORK EVALUATION 7 out of 15 example
Page 89 and 90:
Next 4 out of 16 QUESTIONS: (Develo
Page 91 and 92:
Persister. They represent 10% of th
Page 93 and 94:
See chapter on Employee Retention E
Page 95 and 96:
The expected outcome: Quality trans
Page 97 and 98:
Detailed Note Here is the note with
Page 99 and 100:
Do you think about multiple ways to
Page 101 and 102:
You allow everyone to win? Don't ge
Page 103 and 104:
21 Initiative use case— SCHEDULE
Page 105:
SCHEDULE & PRESENCE 6 out of 15 exa
show all

InnovateVirtual - Targeted Communication

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?