InnovateVirtual - Targeted Communication

EMPLOYEETALK DIALOG EXAMPLES
Many of these dialogs are detailed in the book to support various targets and focuses in core competency.
Target Outcome Focus Description in how to engage
Leadership To Improve leadership skills 23 self-assessment questions to engage peers in 360®
Manager character To address character change 16 self-assessment questions to engage peers in 360®
Employee Character To address character change 14 self-assessment questions to engage peers in 360®
Motivation To Improve a leadership skill 8 self-assessment questions to engage peers in 360®
Training Enhance training effectiveness 7 question to measure a specific training delivered
Quality Enhance quality 6 question to be specific on a topic or comment
Quality– service Enhance service quality 7 questions to target someone’s specific service skill
Customer-care Enhance quality of customer service 7 question to identify specific customer care objectives
Quality- care
Perception of care
Time
Enhance safety- in patient care
Proactively ensuring quality
Improve specific time in a process
8 questions derived from a study done by the Picker
Institute and Harvard Medical school to understand the
expected outcome of patient-centered care
12 questions to measure obstacles preventing execution
of HCACPS measures, enabling improved lead time
and development
16 lean questions to measure the components of time in
process to improve on and affect cost savings
Performance Engage stakeholder’s desired behavior 4 questions for one on one vision match on skill need
Safety
Benefits
Identify threats to reduce risk in safety
Proactively Reduce turnover
9 pulse check questions on safety to better resource
time by focusing on a specific target as opposed to
globally
14 questions for collaborating on improving benefits by
empowering team to engage with them
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