InnovateVirtual - Targeted Communication

Taking Action when on the floor
Exercise Technique:
Your presence should be an inspiration rounding with the team if they are employees, staff, students,
customers or patients. When walking the floor have something valuable to share which holds people
accountable to the goals of the department or organization. Round and engage what is critical now. What
you say matters. This is how leaders inspire and motivate their team when face to face:
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Call staff by name, more than once if possible- Hi name.
o Something so simple creates purpose and belonging
Ask if they know what’s working well with what is critical now?
o As leaders, we want to ensure top level messaging is being heard
o Verbally course-correct if needed
Ask staff if they know why their role is important in what is critical now?
o Realign their function or role.
o Inspire by reiterating the value they play in their role.
Ask if the staff has input to support better what is critical now?
o Nothing says you are valuable more than asking someone’s opinion.
New policy and procedure sign off program use Method:
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Legally compliant, defensible
Checks for knowledge ensures essential points are understood
Verbatim (open comments section) adds a level of confidence in understanding specifically in the
employee's own words
With ease and electronically a policy deployment assures alignment to desired
behaviors/outcomes.
Track exit interviews, more importantly, use a proactive Technique:
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Electronically gather input to address opportunity after turnover