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Sysinternals tools<br />

Windows Sysinternals is one of the most enduring and useful sources of advanced system utilities for<br />

any IT pro. The site, available at http://sysinternals.com, was created in 1996 by Mark Russinovich, who<br />

joined Microsoft in 2006 and is currently Chief Technical Officer of Microsoft Azure.<br />

It would take several pages just to list all the Sysinternals utilities, but a few are essential, especially<br />

when troubleshooting in an unfamiliar environment. Process Explorer, for example, offers an amazingly<br />

detailed view of currently active processes, whereas AutoRuns allows for pinpoint control over programs<br />

that run automatically.<br />

What’s remarkable is that these tools are updated regularly, with occasional major releases offering<br />

useful new features. What’s even more remarkable is that they’re free.<br />

Nearly 70 individual Sysinternals troubleshooting utilities are available as part of the Sysinternals Suite.<br />

You can also run individual tools from the web-based directory listing at https://live.sysinternals.com/.<br />

Microsoft Diagnostics and Recovery Toolset<br />

The Diagnostics and Recovery Toolset (DaRT) is part of the Microsoft Desktop Optimization Pack<br />

(MDOP), which is available by subscription for volume-license customers with Software Assurance.<br />

It is also available under different licensing terms through Microsoft MSDN subscriptions.<br />

Each version of DaRT is designed to work on a specific version of Windows. For Windows <strong>10</strong>, use<br />

DaRT <strong>10</strong>, which is included with the MDOP 2015 package.<br />

The chief benefit of DaRT is that it provides extended recovery and repair options beyond those<br />

provided in Windows RE. DaRT supports UEFI boot and can create Windows Imaging Format (.wim) or<br />

ISO images that can be deployed with USB media. Using DaRT, an organization also can allow remote<br />

connections within the recovery partition, thus enabling support staff to reach a computer for recovery<br />

without having to be physically present at the computer.<br />

A default DaRT installation adds a Recovery Image Wizard that can be used to create an image for<br />

IT professionals that allows local users to perform a range of recovery tasks. The current version of<br />

this DaRT toolset includes Disk Commander, which can be used to repair damaged disk partitions and<br />

volumes; a Crash Analyzer, which makes sense of crash dump files; and a Hotfix Uninstall tool that can<br />

be used if a hotfix causes problems with a PC.<br />

Some organizations deploy DaRT as the default recovery partition in standard images. Doing so<br />

makes the recovery tools available at all times and eliminates the need for bootable removable media.<br />

CHAPTER 9 Recovery and troubleshooting tools 123

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