My #METOO Story - Chicago Street Journal for Wednesday, November 1, 2017

6 November February 2017 2017
Chicago Street Journal
What is the role of a Virtual Assistant?
Most business owners are overwhelmed
and still don’t understand
the importance of utilizing
a virtual assistant. Can you explain
to our readers the role of a
virtual assistant?
The role of a virtual assistant is to
assist small and medium sized business
owners with day-to-day tasks.
Virtual Assistants consists of individuals,
as well as companies, who
work remotely from home as independent
professionals, providing a
wide range of products and services
both to businesses as well as consumers.
365 Virtual Solutions specializes
in being a virtual call center for
small to mid-sized business owners.
How does that work?
We address the needs of these businesses
with quality, round-the-clock
answering services and virtual call
center communications. Which
when not addressed properly and
promptly, could mean lost opportunities
for the company. We provide
a virtual number for the business so
that they can forward their calls to
us. Then, we answered their calls in
their company name. We also provide
real-time messaging.
What is one of the biggest challenges
that businesses face handling
their own incoming calls
and following up with their clients?
The biggest challenge for most
small companies is losing new and
former clients to voicemail. Studies
have shown that callers are unlikely
to leave a voicemail or reach out a
second time, if their initial contact
is left unanswered. That’s where
365 Virtual Solutions can help. Customers
love to hear a live person answered
the phone.
What is your experience in this
industry and what inspired you to
start 365 Virtual Solutions? How
long have you been in business?
I’d worked many years in the call
center industry before starting my
own call center company in 2013. I
used that experience to help create a
professional service for my clients.
Would you share with us what
type of companies you work with
and what industries you’ve been
involved with?
A few of our clients are JT Virtual
Communications, Shelton Overhead
Doors, and Scotland County Youth
Center. We provide services to all
types of businesses including medical
and commercial.
How can a company get started
with 365 Virtual Solutions?
To contact us you can email us at
info@365virtualsolutions.com you
can checkout our website at
www.365virtualsolutions.com or
can also give us a call at 1-800-262-
0374. If you want a solid business,
you need a call center to help you
hold things together. You need 365
Virtual Solutions We Answer the
Phone.
Jeaneane Brown is Chief Executive
Officer for 365 Virtual Solutions.