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6 November February 2017 2017

Chicago Street Journal

What is the role of a Virtual Assistant?

Most business owners are overwhelmed

and still don’t understand

the importance of utilizing

a virtual assistant. Can you explain

to our readers the role of a

virtual assistant?

The role of a virtual assistant is to

assist small and medium sized business

owners with day-to-day tasks.

Virtual Assistants consists of individuals,

as well as companies, who

work remotely from home as independent

professionals, providing a

wide range of products and services

both to businesses as well as consumers.

365 Virtual Solutions specializes

in being a virtual call center for

small to mid-sized business owners.

How does that work?

We address the needs of these businesses

with quality, round-the-clock

answering services and virtual call

center communications. Which

when not addressed properly and

promptly, could mean lost opportunities

for the company. We provide

a virtual number for the business so

that they can forward their calls to

us. Then, we answered their calls in

their company name. We also provide

real-time messaging.

What is one of the biggest challenges

that businesses face handling

their own incoming calls

and following up with their clients?

The biggest challenge for most

small companies is losing new and

former clients to voicemail. Studies

have shown that callers are unlikely

to leave a voicemail or reach out a

second time, if their initial contact

is left unanswered. That’s where

365 Virtual Solutions can help. Customers

love to hear a live person answered

the phone.

What is your experience in this

industry and what inspired you to

start 365 Virtual Solutions? How

long have you been in business?

I’d worked many years in the call

center industry before starting my

own call center company in 2013. I

used that experience to help create a

professional service for my clients.

Would you share with us what

type of companies you work with

and what industries you’ve been

involved with?

A few of our clients are JT Virtual

Communications, Shelton Overhead

Doors, and Scotland County Youth

Center. We provide services to all

types of businesses including medical

and commercial.

How can a company get started

with 365 Virtual Solutions?

To contact us you can email us at you

can checkout our website at or

can also give us a call at 1-800-262-

0374. If you want a solid business,

you need a call center to help you

hold things together. You need 365

Virtual Solutions We Answer the


Jeaneane Brown is Chief Executive

Officer for 365 Virtual Solutions.

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