QHA_March 2018_Electronic_s
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INSIGHTS<br />
<strong>QHA</strong> REVIEW | 42<br />
TEAM MEMBERS ARE HIGHLY TRAINED, NEVER<br />
WITHOUT A SMILE AND ARE ENCOURAGED<br />
WHEREVER POSSIBLE TO WELCOME PATRONS BY<br />
NAME. ALL GAMING STAFF HAVE THE APPROPRIATE<br />
CERTIFICATION AND ALSO DO IN-HOUSE TRAINING<br />
TO ENSURE THE BEST POSSIBLE SERVICE AND BEST<br />
PRACTICE.<br />
The Hope Island Tavern prides itself on exceptional<br />
service that extends to its gaming area with plenty of<br />
seasonally themed promotions and complimentary<br />
facilities. Within the gaming room is a lounge bar area<br />
for customers to sit back and take a break, play Keno<br />
or enjoy a coffee, dessert, or light snack from the<br />
bistro.The coffee station is always fully stocked with<br />
a variety of teas, lollies, biscuits, chocolates, cup-a<br />
soup and ice water. A display table sits in the middle<br />
with fresh flowers, daily newspapers and a bowl of<br />
fresh seasonal fruit. Low coffee tables, comfy chairs<br />
and gentle lighting complete the scene – along with<br />
“Jackpot”, the lounge area’s lucky fighting fish carefully<br />
scrutinising patrons from within his large bowl. Next to<br />
the lounge area dedicated staff run a gaming bar and<br />
cashier station.<br />
Team members are highly trained, never without<br />
a smile and are encouraged wherever possible to<br />
welcome patrons by name. All gaming staff have the<br />
appropriate certification and also do in-house training<br />
to ensure the best possible service and best practice.<br />
Attention to detail makes the Hope Island Tavern’s<br />
gaming experience memorable all year round.
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