Development of offenders - DCS-Home

More documents

Recommendations

Info

Main services Improve scheduling of visitation to offenders Actual customers Families of offenders Legal representatives Potential customers Families of offenders Legal representatives 174 DEPARTMENT OF CORRECTIONAL SERVICES Standard of service Dissatisfied caller’s grievance would be responded to within a week. Centralised switchboard number advertised. DCS hot line numbers available. Actual achievement against standards Complaints registers are maintained and monitored by Heads of Correctional Centres. The intranet and internet telephone list is updated on a regular basis. Centralised number displayed in telephone directory. Numbers available in 41 centres in Eastern Cape. Numbers printed on Service Delivery Charter. Updated website The DCS website is updated on an on-going basis. Departmental Investigation Unit telephone number available. Toll free number available to report fraud & corruption. Suggestion boxes in visitor’s area. Evaluation forms in visitor’s area. A visitor’s reception and waiting area. Parking area for vehicles will be provided outside the security fence of each correctional centre. The Departmental Investigation Unit contact number is available in all centres as well as on the internet and intranet. The Dept Investigation Unit contact number is available in all centres as well as on the internet and intranet. • Suggestion boxes are available in the majority of the correctional centres. In Eastern Cape available in 47 centres. A suggestion boxes rebranding process have been initiated by the National Office, but not finalized. • There is ongoing interaction with visitors regarding policies and procedures. • Customer satisfaction rating forms have been printed and distributed to all service points. Visitors’ areas have been targeted. This rating facility is also available on the intranet and internet. • Visitors parking areas are not available at all centres. However where there are such areas, they have been sign posted for easy identification. Target not achieved. Not available at all correctional centres.
PART 4. HUMAN RESOURCE MANAGEMENT Main services Manage the payment of bail & fines at Correctional Centres Actual customers Members of the public Next of Kin Offenders Inmates Employers. Potential customers Members of the public Next of Kin Offenders Inmates Employers. Standard of service Complaints and requests procedures are communicated to every offender on admission. Orientation manual available to all admission sections. Offenders to receive information and or pamphlet/ brochure on the privilege system in different languages. Policy and procedures will be explained to the community members (family, friends, and employers) via a video/DVD in the waiting room. Announcements on community radio stations and local newspapers during Corrections week. All front line staff wear name tags & corporate wear with right insignia. Encourage families and friends of offenders through community structures to visit offenders. Make contact details of Management Area, and National Contact Centre available for communities to log complaints and suggestions or solutions. Offenders will be informed about all services, including procedures for payment of bail and fines. Offender’s family and employer(s) will be informed telephonically. Actual achievement against standards The Head of the Correctional Centre or his/her delegate and Independent Correctional Centre Visitor monitor the complaints and request consistently. Inmates are orientated on complaints procedures and privilege systems upon admission. Brochures and pamphlets mostly available in English in all centres. Information is available in 4 different languages in Mthatha. Offender Rehabilitation Path video available in some centres. Videos/DVD/s not available and been budgeted for in MTEF cycle. Policy & procedures not readily available. Community radio stations are utilized to convey messages to specific target groups. Frontline staff wears corporate wear and proper insignia correctly. Name tags not available in all centres. Target not achieved. • In LMN community integration forums were established. • Open/ Family days are utilized to encourage visits. • Community Police Forum meetings are utilized in the Eastern Cape. Contact details are made available in all regions. Inmates are informed about procedures regarding payment of bail and fines upon admission Roll calls are utilized as well. Family members and employers informed telephonically. Registers are available at centres. ANNUAL REPORT 2011/12 175
Page 1 and 2:
DEPARTMENT OF CORRECTIONAL PART 1:
Page 3 and 4:
PART DEPARTMENT 1: GENERAL OF INFOR
Page 5 and 6:
PART DEPARTMENT 1: GENERAL OF INFOR
Page 7 and 8:
PART 1: GENERAL INFORMATION PART 1:
Page 9 and 10:
PART 1: GENERAL INFORMATION 1.3 Leg
Page 11 and 12:
PART 1: GENERAL INFORMATION making.
Page 13 and 14:
PART 1: GENERAL INFORMATION to be d
Page 15 and 16:
PART 1: GENERAL INFORMATION Signifi
Page 17 and 18:
PART 1: GENERAL INFORMATION The Dep
Page 19 and 20:
PART 2. INFORMATION ON PREDETERMINE
Page 21 and 22:
Page 23 and 24:
477 9477 115753 115753 PART 2. INFO
Page 25 and 26:
Page 27 and 28:
Page 29 and 30:
Page 31 and 32:
Page 33 and 34:
Page 35 and 36:
Page 37 and 38:
Page 39 and 40:
Page 41 and 42:
Page 43 and 44:
Page 45 and 46:
Page 47 and 48:
Page 49 and 50:
Page 51 and 52:
Page 53 and 54:
Page 55 and 56:
Page 57 and 58:
Page 59 and 60:
Page 61 and 62:
Page 63 and 64:
Page 65 and 66:
Page 67 and 68:
Page 69 and 70:
Page 71 and 72:
Page 73 and 74:
Page 75 and 76:
Page 77 and 78:
Page 79 and 80:
PART 3. ANNUAL FINANCIAL STATEMENTS
Page 81 and 82:
Department of Correctional Services
Page 83 and 84:
Project Ceres Correctional Centre V
Page 85 and 86:
Social reintegration is a programme
Page 87 and 88:
2. Inadequate implementation and ma
Page 89 and 90:
Nature of qualification, disclaimer
Page 91 and 92:
Page 93 and 94:
Page 95 and 96:
Page 97 and 98:
Page 99 and 100:
Page 101 and 102:
Page 103 and 104:
Page 105 and 106:
Page 107 and 108:
During the time of the audit this p
Page 109 and 110:
Any amount owing to the National Re
Page 111 and 112:
For the purposes of the cash flow s
Page 113 and 114:
5.7 Lease commitments Finance lease
Page 115 and 116:
Page 117 and 118:
Page 119 and 120:
Page 121 and 122:
Page 123 and 124: PART 3. ANNUAL FINANCIAL STATEMENTS
Page 133 and 134: Final Appropriation Actual Expendit
Page 135 and 136: REVENUE Department of Correctional
Page 137 and 138: Department of Correctional Services
Page 147 and 148: 16. Payables - current 2011/12 2010
Page 157 and 158: 30.4 Movement for 2010/11 Departmen
Page 161 and 162: 32.3 Disposals Department of Correc
Page 173: PART 4. HUMAN RESOURCE MANAGEMENT P
Page 177 and 178: PART 4. HUMAN RESOURCE MANAGEMENT M
Page 179 and 180: PART 4. HUMAN RESOURCE MANAGEMENT T
Page 185 and 186: PART 4. HUMAN RESOURCE MANAGEMENT 4
Page 191 and 192: PART 4. HUMAN RESOURCE MANAGEMENT O
Page 205 and 206: PART PART 5. OTHER INFORMATION INFO
Page 207 and 208: PART 5. OTHER INFORMATION Notes ANN
Page 209 and 210: Notes ANNUAL REPORT 2011/12 209
Page 211 and 212: PART 1: GENERAL INFORMATION RP308/2
show all

Development of offenders - DCS-Home

Create successful ePaper yourself

Delete template?

Save as template?