Development of offenders - DCS-Home

PART 4. HUMAN RESOURCE MANAGEMENT
Main services
Actual
customers
Potential
customers
Standard of service
To be issued with a
whistle to blow in case
of emergency inside the
centre.
Clear signage to the
correctional centre and of
reception areas.
Security officials/Unit staff
assigned to escort and
guard service providers.
Transport to be available at
all centres for movement
from access gate to specific
section.
Seamless transfer between
Management Areas.
Searching cubicles to
ensure privacy of searches.
Any materials or equipment
being used will be x-rayed
and approved by the Head
of Correctional Centre.
Security classification
of inmates is taken into
consideration when service
providers render services to
groups of inmates.
Preparation of all visitors
before the visit and
debriefing after the visit if
required.
Actual achievement against
standards
Whistles not issued to
service providers. They are
all escorted by officials upon
arrival. However St Albans
Maximum CC in the Eastern
Cape provides whistles to
service providers.
Majority of centres comply.
Service providers escorted
at all times.
Transport available to
ensure service providers
arrive at specific section.
Escorting of service
providers.
Centres comply
Searching of all service
providers in appropriate
search cubicles.
X-ray scanners not
functional at the majority
of centres. The number
of x-ray scanners are as
follows:
• Gauteng, 9
• Western Cape, 9
• LMN, 9
• LMN private prison, 1
• Eastern Cape, 5
• KZN, 13
• Total: 44 out of 242
All centres comply.
Preparation of service
providers done before
visiting. However little debriefing
done after visits.
Data base maintained of all
service providers.
ANNUAL REPORT 2011/12 177