CM December DECEMBER 2018

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CICMQ Teamwork at the heart Equinix EQUINIX connects the world’s leading businesses to their customers, employees and partners inside the world's most connected data centres. More than 7,000 employees work in some 44 markets across five continents, and have achieved 62 consecutive quarters of revenue growth. In August 2018 quarterly revenues had increased 18 percent year-onyear to $1.262 billion. “By involving the team to fully participate and project manage the accreditation journey, our people are more engaged and learn new skills along the way,” says Nick Williams MCICM, Senior Manager (EMEA), Credit and Collections Equinix. “The team members were able to give “AS part of the development of the apprentices in our credit academy, we decided that they should take responsibility for organising the reaccreditation,” says Phil Rice FCICM, Head of Credit, Aggregate Industries. “This was a challenge because they had never done anything like this before, but we felt it was good experience and essential as part of their development. They also went on to present their experience at a CICMQ best practice event.” The company has a full-time complement of 34 in the credit services team that handle inbound payments, their input based around their practical experience of our operations and that makes the processes more robust and fit for purpose. “I experienced how proud each individual feels to be part of the process leading up to the accreditation, and the jubilation it brings when you are successful. It was my target to gain the accreditation within two years of joining Equinix and I am pleased to say we did it within 16 months.” Pam Thomas FCICM, CICMQ Assessor, said in her report: “Good controls and policies together with strong communication continue to be a key activity in the department. This ensures that disputes and queries are kept to a minimum and overdue debt is reduced.” Apprentices lead the charge Aggregate Industries allocation, credit risk, cash collection and legal. A number are undertaking Level 3 and Level 5 CICM qualifications, and each has to complete 18 hours CPD each year and attend an industry conference or workshop. They also actively participate in CICMQ workshops and exchange staff with other CICMQ accredited companies so they can gain experience and share best practice. “There have been a significant number of major developments in the team since Aggregate Industries completed its first QICM/CICMQ Accreditation in 2010,” says Chris Sanders FCICM, Head of Accreditation – CICMQ. The Right Energy GAZPROM Energy, the award-winning supplier backed by one of the world’s largest energy companies, has achieved CICMQ accreditation following an impressive assessment performance in which it delivered an extremely detailed and high-level evidence file, accompanied by support from key stakeholders within the business. Sharon Noland MCICM, Credit Risk Manager at Gazprom Energy, says that education and future training is crucial to the organisation: “The company culture places a lot of emphasis on people, development and recognition, which has been very successful and something we will look to continue.” Gazprom Energy has 350 employees operating across three countries, supplying over 30,000 industrial and commercial customers across the UK. Their parent company, Gazprom, are responsible for 13 percent of global gas production. Injection of Quality PIONEERS in the development of blood glucose monitoring systems, Roche Diabetes Care, excelled in a number of areas during CICMQ accreditation, including outstanding training and development plans for staff. Roche Diabetes Care, part of the Roche group, was created in 2014 for the import, market and distribution of diabetes care equipment, associated consumables and value adding services to the UK and Irish healthcare markets. It employs over 150 people across the UK and Ireland, and last year reported a turnover circa £79 million. Christelle Madie, FCICM(Grad), MSc Credit Solutions Manager at Roche Diabetes Care says: “Our aim is to keep the bar high and continually improve; the opportunity to access a wider bank of knowledge through the Best Practice network is a key advantage of CICMQ. There is also a keen and growing interest within the team to embark on CICM training courses and attend professional forums.” The Recognised Standard / www.cicm.com / December 2018 / PAGE 22
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Page 1 and 2: CREDIT MANAGEMENT CM DECEMBER 2018
Page 3 and 4: 4 EDITOR'S COLUMN SEAN FEAST DECEMB
Page 5 and 6: ITSWISETOSTAYALERT! SANCTION &PEP D
Page 7 and 8: New team for the digital market ATR
Page 9 and 10: Cedar Rose launches new late payer
Page 11 and 12: Bailiff research ridiculed as ‘ma
Page 13 and 14: OPINION First impressions Philip Ki
Page 15 and 16: OPINION Sean Feast FCICM Not so Fai
Page 17 and 18: “If you work hard then good thing
Page 19 and 20: OPINION BUDGET SURPRISES Time to du
Page 21: ASK THE EXPERTS AUTHOR - Lauren Car
Page 25 and 26: OPINION AUTHOR - Peter Walker On th
Page 27 and 28: TRADE TALK A true collaboration Wor
Page 29 and 30: Fallen angels in the making FIRMS n
Page 31 and 32: COUNTRY FOCUS AUTHOR - Adam Bernste
Page 33 and 34: OPINION AUTHOR - Chris Sanders FCIC
Page 35 and 36: The Recognised Standard / www.cicm.
Page 37 and 38: PAYMENT TRENDS AUTHOR - Jason Braid
Page 39 and 40: CAREERS ADVICE CREDIT SALARIES UK 2
Page 41 and 42: A Credit Manager walks into a bar
Page 43 and 44: EXCLUSIVE REPORT AUTHOR - Nalanda M
Page 45 and 46: “CSA compliance essentials is a o
Page 47 and 48: CICM QUALIFIED your way CICM qualif
Page 49 and 50: CICM MEMBER EXCLUSIVE Your CICM lap
Page 51 and 52: 3 YEARS IN 2018 Credit Controller A
Page 53 and 54: MAKE YOUR CASE Karen Young Peter Wa
Page 55 and 56: Are you a Leader or follower? CICMQ
Page 57 and 58: Proud supporters of CICMQ With over
Page 59 and 60: BRANCH NEWS A Successful Re-Launch
Page 61 and 62: MULTILINGUAL SENIOR CREDIT CONTROLL
Page 63 and 64: CICM KNOWLEDGE HUB Access over 1,00
Page 65 and 66: FOR INFORMATION, OPTIONS AND PRICIN
Page 67 and 68: FROM THE ARCHIVE Credit Management

CM December DECEMBER 2018

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