CM December DECEMBER 2018

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Cr£ditWho? CICM Directory of Services COLLECTIONS COLLECTIONS LEGAL CONSULTANCY Atradius Collections Ltd 3 Harbour Drive, Capital Waterside, Cardiff Bay, Cardiff, CF10 4WZ United Kingdom T: +44 (0)2920 824700 W: www.atradiuscollections.com/uk/ Atradius Collections Ltd is an established specialist in business to business collections. As the collections division of the Atradius Crédito y Caución, we have a strong position sharing history, knowledge and reputation. Annually handling more than 110,000 cases and recovering over a billion EUROs in collections at any one time, we deliver when it comes to collecting outstanding debts. With over 90 years’ experience, we have an in-depth understanding of the importance of maintaining customer relationships whilst efficiently and effectively collecting monies owed. The individual nature of our clients’ customer relationships is reflected in the customer focus we provide, structuring our service to meet your specific needs. We work closely with clients to provide them with a collection strategy that echoes their business character, trading patterns and budget. For further information contact: Hans Meijer, UK and Ireland Country Director (hans.meijer@atradius.com). INTERNATIONAL COLLECTIONS Premium Collections Limited 3 Caidan House, Canal Road Timperley, Cheshire. WA14 1TD T: +44 (0)161 962 4695 E: paul.daine@premiumcollections.co.uk W: www.premiumcollections.co.uk For all your credit management requirements Premium Collections has the solution to suit you. Operating on a national and international basis we can tailor a package of products and services to meet your requirements. Services include B2B collections, B2C collections, international collections, absconder tracing, asset repossessions, status reporting and litigation support. Managed from our offices in Manchester, Harrogate and Dublin our network of 55 partners cover the World. Contact Paul Daine FCICM on +44 (0)161 962 4695 or paul.daine@premiumcollections.co.uk www.premiumcollections.co.uk COLLECTIONS LEGAL Blaser Mills Law 40 Oxford Road, High Wycombe, Buckinghamshire. HP11 2EE T: 01494 478660/478661 E: Jackie Ray jar@blasermills.co.uk or Gary Braathen gpb@blasermills.co.uk W: www.blasermills.co.uk A full-service firm, Blaser Mills Law’s experienced Commercial Recoveries team offer pre-legal collections, debt recovery, litigation, dispute resolution and insolvency. The team includes CICM qualified staff, recommended in both Legal 500 and Chambers & Partners legal directories. Offices in High Wycombe, Amersham, Rickmansworth, London and Silverstone Lovetts Solicitors Lovetts, Bramley House, The Guildway, Old Portsmouth Road, Guildford, Surrey GU3 1LR T: +44(0)1483 457500 E: info@lovetts.co.uk W: www.lovetts.co.uk Lovetts has been recovering debts for 30 years! When you want the right expertise to recover overdue debts why not use a specialist? Lovetts’ only line of business is the recovery of business debts and any resulting commercial litigation. We provide: • Letters Before Action, prompting positive outcomes in more than 80 percent of cases • Overseas Pre-litigation collections with multi-lingual capabilities • 24/7 access to our online debt management system ‘CaseManager’ Don’t just take our word for it, here’s recent customer feedback: “...All our service expectations have been exceeded...” “...The online system is particularly useful and is extremely easy to use... “...Lovetts has a recognisable brand that generates successful results...” STRIPES SOLICITORS LIMITED St George’s House, 56 Peter Street, Manchester, M2 3NQ W: www.stripes-solicitors.co.uk T: 0161 832 5000 95percent success rate in disputed litigation cases over several decades Stripes technical excellence, tenacity and commercial insight has led to this 95 percent success rate over several decades. We have been particularly recommended as a leading law firm by the Legal 500 in the litigious field for representing clients with significant and complex issues. Our specialist commercial debt recovery and insolvency team work with businesses ranging from SMEs to larger PLCs recovering business debts on a no cost or fixed fee basis and often recovering debts within days. We aim to understand your business and tailor our services to suit your requirements. Our online service provides you with 24/7 access to manage your account, to upload new debtor cases and to generate new legal instructions. Yuill + Kyle Capella, 60 York Street, Glasgow, G2 8JX, Scotland, UK T: 0141 572 4251 E: scowan@yuill-kyle.co.uk W: www.debtscotland.com Do You Have Trouble Collecting Debts in Scotland? We Don’t Yuill + Kyle is one of Scotland’s leading debt recovery and credit control law firms. With over 100 years of experience, we are specialists in resolving disputed and undisputed debts. Our track record for successful recoveries means you have just moved one step closer to getting your money back. How we can help you: • Specialist advice for all of your legal matters • A responsive and straightforward approach • Providing you with solutions-driven advice • Delivering cost certainty and value for money Our services • Pre-sue • Fast track collections • Judgement enforcement • Insolvency • Bankruptcy • Liquidation Sanders Consulting Associates Ltd T: +44(0)1525 720226 E: enquiries@chrissandersconsulting.com W: www.chrissandersconsulting.com Sanders Consulting is an independent niche consulting firm specialising in leadership and performance improvement in all aspects of the order to cash process. Chris Sanders FCICM, the principal, is well known in the industry with a wealth of experience in operational credit management, billing, change and business process improvement. A sought after speaker with cross industry international experience in the business-to-business and business-to-consumer markets, his innovative and enthusiastic approach delivers pragmatic people and process lead solutions and significant working capital improvements to clients. Sanders Consulting are proud to manage CICMQ on behalf of and under the supervision of the CICM. COURT ENFORCEMENT SERVICES Court Enforcement Services Wayne Whitford – Director M: +44 (0)7834 748 183 T : +44 (0)1992 663 399 E : wayne@courtenforcementservices.co.uk W: www.courtenforcementservices.co.uk High Court Enforcement that will Empower You! We help law firms and in-house debt recovery and legal teams to enforce CCJs by transferring them up to the High Court. Setting us apart in the industry, our unique and Award Winning Field Agent App helps to provide information in real time and transparency, empowering our clients when they work with us. • Free Transfer up process of CCJ’s to High Court • Exceptional Recovery Rates • Individual Client Attention and Tailored Solutions • Real Time Client Access to Cases CREDIT INFORMATION BUREAU VAN DIJK Northburgh House, 10 Northburgh Street, London, EC1V 0PP T: +44 (0)20 7549 5000E: bvd@bvdinfo.com W: www.bvdinfo.com We offer the most powerful comparable data resource on private companies. We capture and treat private company information for better decision making and increased efficiency, so we’re ideally suited to help credit professionals. Orbis, our global company database has information on 250 million companies, and offers: • Standardised financials so you can assess companies globally • Financial strength metrics using a range of models and including a qualitative score for when detailed financials aren’t available • Projected financials • Extensive corporate structures so you can assess the complete group – or take the financial stability of the parent into account Credit Catalyst is a platform where you can combine information from Orbis with you own knowledge of your customers and get dashboard views of your portfolio. Register for your free trial at bvdinfo.com. The Recognised Standard / www.cicm.com / December 2018 / PAGE 64
FOR INFORMATION, OPTIONS AND PRICING PLEASE EMAIL: grace@cabbell.co.uk CREDIT INFORMATION CREDIT INFORMATION CREDIT MANAGEMENT SOFTWARE Company Watch Centurion House, 37 Jewry Street, LONDON. EC3N 2ER T: +44 (0)20 7043 3300 E: info@companywatch.net W: www.companywatch.net Organisations around the world rely on Company Watch’s industryleading financial analytics to drive their credit risk processes. Our financial risk modelling and ability to map medium to long-term risk as well as short-term credit risk set us apart from other credit reference agencies. Quality and rigour run through everything we do, from our unique method of assessing corporate financial health via our H-Score®, to developing analytics on our customers’ in-house data. With the H-Score® predicting almost 90 percent of corporate insolvencies in advance, it is the risk management tool of choice, providing actionable intelligence in an uncertain world. Graydon UK 66 College Road, 2nd Floor, Hygeia Building, Harrow, Middlesex, HA1 1BE T: +44 (0)208 515 1400 E: customerservices@graydon.co.uk W: www.graydon.co.uk Graydon UK is a specialist in Credit Risk Management and Intelligence, providing access to business information on over 100 million entities across more than 190 countries. Its mission is to convert vast amounts of data from diverse data sources into invaluable information. Based on this, it generates economic, financial and commercial insights that help its customers make better business decisions and ultimately gain competitive advantage. Graydon is owned by Atradius, Coface and Euler Hermes, Europe's leading credit insurance organisations. It offers a comprehensive network of offices and partners worldwide to ensure a seamless service. Credica Ltd Building 168, Maxell Avenue, Harwell Oxford, Oxon. OX11 0QT T: 01235 856400E: info@credica.co.uk W: www.credica.co.uk Our highly configurable and extremely cost effective Collections and Query Management System has been designed with 3 goals in mind: • To improve your cashflow • To reduce your cost to collect • To provide meaningful analysis of your business Evolving over 15 years and driven by the input of 1000s of Credit Professionals across the UK and Europe, our system is successfully providing significant and measurable benefits for our diverse portfolio of clients. We would love to hear from you if you feel you would benefit from our ‘no nonsense’ and human approach to computer software. CREDIT MANAGEMENT SOFTWARE CoCredo Missenden Abbey, Great Missenden, Bucks, HP16 0BD T: 01494 790600 E: customerservice@cocredo.com W: www.cocredo.co.uk CoCredo’s award winning credit reporting and monitoring systems have helped to protect over £27 billion of turnover on behalf of our customers. Our company data is updated continually throughout the day and access to the online portal is available 365 days a year 24/7. At CoCredo we aggregate data from a range of leading providers in the UK and across the globe so that our customers can view the best available data in an easy to read report. We offer customers XML Integration and D.N.A Portfolio Management as well as an industry-first Dual Report, comparing two leading providers opinions in one report. Top Service Ltd 2&3 Regents Court, Farmoor Lane, Redditch, Worcestershire, B98 0SD T: 0152 750 3990. E: enquiries@top-service.co.uk W: www.top-service.co.uk Top Service is the only credit reference and debt recovery agency to specialise in the UK construction sector. Top Service customers benefit from sector specific information, detailed payment history intelligence and realtime trade references in addition to standard credit information. There are currently 3,000 construction sector companies subscribing to the service, ranging from multi-national organisations to small family firms. The company prides itself on high levels of customer service and does not tie its customers into restrictive contracts. Top Service offers a 25 percent discount to all CICM Members as well as four free credit checks of your choice. CREDIT MANAGEMENT SOFTWARE Experian The Sir John Peace Building Experian Way NG2 Business Park Nottingham NG80 1ZZ T: 0844 481 9920 W: www.experian.co.uk/business-information/ For over 30 years Experian have been processing, matching and deriving insights to provide accurate, up-to-date information that helps B2B organisations to make more effective, fact based decisions, reduce risks and meet regulatory standards. We turn complex data into clear insights that help manage UK and international businesses to maximise opportunities for growth and identify and minimise the associated risks. Blending our business and consumer data we can offer a truly blended score for sole traders and enhanced scoring on SME’s to tell you more about the business and the people behind the business. Experian can support with new business, acquisition through to collections while managing KYC requirements online or via our suite of APIs. Innovation Software Innovation Software, Innovation House, New Road, Rochester, Kent, ME1 1BG. T: +44 (0)1634 812300 E: jay.inamdar@innovationsoftware.uk.com W: www.creditforceglobal.com Innovation Software are the authors of CreditForce, the leading Collections and Working Capital Management Systems. Our solutions are used in over 26 countries and by over 20 percent of the Top 100 Global Law Firms. Our solutions have optimised Accounts Receivables processes for over 20 years and power Business Intelligence, with functionality to: • improve cash flow • reduce DSO • control risk • automate cash allocation • speed up query resolution • improve customer relationship management • automatically generate intelligent workflows and tasks • manage the entire end-to-end collections cycle. Fully integrated with over 40 leading ERP and Accounting systems, including SAP, Oracle, Microsoft Dynamics and product partners with Thomson Reuters Elite we can deliver on either your own computing infrastructure or through Microsoft Azure’s award winning and secure cloud service.CreditForce remains the choice solution for world class businesses. Book a demonstration by calling T: +44 (0)1634 812 300 or visit www.creditforceglobal.com for more information. CREDIT MANAGEMENT SOFTWARE STA International 3rd Floor, Colman House, King Street Maidstone , ME14 1DN T: +44(0)844 324 0660. E: enquiries@staonline.com W: www.stainternational.com GETTING BUSINESS PAID STA is an award winning B2B and B2C debt collection, confidential credit control and tracing supplier. ISO9001 quality accredited, and with the CSAs Collector Accreditation Initiative, duty-of-care is as important to us as it is to you. Specialising in international debt, in the past 12 months we’ve collected from 146 countries worldwide. “Your Debts Online” gives you transparent access to our collection success and detailed management information, keeping you in control of your account. We look forward to getting your business paid. The Recognised Standard / www.cicm.com / December 2018 / PAGE 65 continues on page 66 >
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CREDIT MANAGEMENT CM DECEMBER 2018
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4 EDITOR'S COLUMN SEAN FEAST DECEMB
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ITSWISETOSTAYALERT! SANCTION &PEP D
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New team for the digital market ATR
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Cedar Rose launches new late payer
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Bailiff research ridiculed as ‘ma
Page 13 and 14: OPINION First impressions Philip Ki
Page 15 and 16: OPINION Sean Feast FCICM Not so Fai
Page 17 and 18: “If you work hard then good thing
Page 19 and 20: OPINION BUDGET SURPRISES Time to du
Page 21 and 22: ASK THE EXPERTS AUTHOR - Lauren Car
Page 23 and 24: Exclusive offers for all CICM and F
Page 25 and 26: OPINION AUTHOR - Peter Walker On th
Page 27 and 28: TRADE TALK A true collaboration Wor
Page 29 and 30: Fallen angels in the making FIRMS n
Page 31 and 32: COUNTRY FOCUS AUTHOR - Adam Bernste
Page 33 and 34: OPINION AUTHOR - Chris Sanders FCIC
Page 35 and 36: The Recognised Standard / www.cicm.
Page 37 and 38: PAYMENT TRENDS AUTHOR - Jason Braid
Page 39 and 40: CAREERS ADVICE CREDIT SALARIES UK 2
Page 41 and 42: A Credit Manager walks into a bar
Page 43 and 44: EXCLUSIVE REPORT AUTHOR - Nalanda M
Page 45 and 46: “CSA compliance essentials is a o
Page 47 and 48: CICM QUALIFIED your way CICM qualif
Page 49 and 50: CICM MEMBER EXCLUSIVE Your CICM lap
Page 51 and 52: 3 YEARS IN 2018 Credit Controller A
Page 53 and 54: MAKE YOUR CASE Karen Young Peter Wa
Page 55 and 56: Are you a Leader or follower? CICMQ
Page 57 and 58: Proud supporters of CICMQ With over
Page 59 and 60: BRANCH NEWS A Successful Re-Launch
Page 61 and 62: MULTILINGUAL SENIOR CREDIT CONTROLL
Page 63: CICM KNOWLEDGE HUB Access over 1,00
Page 67 and 68: FROM THE ARCHIVE Credit Management
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CM December DECEMBER 2018

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