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#1<br />

UPDATE YOUR AUDIENCE RESEARCH<br />

#2<br />

KNOW YOUR COMPETITION<br />

I’m always amazed when I talk to business<br />

owners and they tell me that the last time they<br />

conducted audience research was years ago.<br />

That’s crazy. Audiences change. You’ve got to<br />

know who’s interested in your products – and<br />

why they’re interested – if you’re going to understand<br />

how to bring your audience to your<br />

site.<br />

If it’s been a while since you conducted any<br />

audience research, it’s time to get back on the<br />

horse. For example, you can:<br />

> Check your analytics and look for new<br />

trends<br />

> Create a customer survey and email it to<br />

your list<br />

> Do a social media survey<br />

Competitor research is another key component<br />

of customer acquisition. After all, you and<br />

your competitors are vying for the same audience.<br />

Knowing what they do and how they’re<br />

doing it can help you pull ahead in the race for<br />

new business.<br />

A couple of easy tactics to use include:<br />

> Tracking your competitor’s backlinks<br />

and traffic<br />

> Monitoring your competitor’s social<br />

mentions<br />

> Doing a complete audit of their websites<br />

> Reading their blog and other marketing<br />

materials<br />

Ongoing competitor research will ensure that<br />

you’re not losing out to your competitors.<br />

These things will help you fine-tune your targeting.<br />

You can also use them to create (or<br />

update) a customer persona or avatar to help<br />

you with your marketing.

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