The 10 Best Professional Services Automation Solution providers 2018

n recent years, businesses have evolved to operate
Ifaster, in a more dynamic and complex landscape. New
approaches are being introduced that combine the best
of project and financial management, social collaboration,
automation, real-time business intelligence, and much
more. When combined, these systems help knowledge
workers to become more efficient and adept, transforming
how organizations operate to become more nimble, and
with greater ability to stand out against their competition.
Upland Software is a leading provider of cloud-based
enterprise work management software. Its family of
applications enables users to manage their projects,
professional workforce, and IT investments; automate
document-intensive business processes; and effectively
engage with their customers, prospects, and community via
the web and mobile technologies. With more than 4,000
customers and over 450,000 users around the world, Upland
Software solutions help customers run their operations
smoothly, adapt to change quickly, and achieve better
results every day.
Upland understands that to compete in today’s business
environment, people need to access, analyze, and act on
information in real-time and collaborate with team
members around the globe. Its products provide enterprise
work management solutions that are purpose-built for the
challenge at hand, not bloated suites or costly on-premise
software. And because its products are cloud-based and
architected for performance, scalability, and security,
Upland keeps its people connected anytime, anywhere, and
from any device.
Professional Services Innovation
Tenrox is Upland’s powerful yet intuitive Professional
Services Automation (PSA) platform that helps
organizations to better plan and manage projects and
optimize the utilization of their team. It helps improve
billable utilization, provides insights into resource capacity
aimed at reducing bench time, keeps costs in check, ensures
“Delivering powerful results
through enterprise work
management solutions.”
on-time and accurate invoicing and accelerate revenue
recognition.
Tenrox is equally recognized as one of the most complete
enterprise timesheet solutions on the market, giving its
customers the utmost flexibility to implement complex
timesheet compliance policies, configure timesheet routing
workflows specific to their unique business needs and
customize timesheet templates according to the different
employee types and requirements.
Tenrox delivers excellence to its customers and is trusted by
international Services Organizations such as AKA
Enterprises, Autodesk, FICO, and JDA Software.
But, Tenrox is more than just PSA software. It is a platform
that provides end-to-end functionality for Professional
Services Organizations, that includes sales enablement,
customer reference management, and knowledge
management. In addition, it provides built-in analytics and
integration capabilities.
Imparting Leadership
Mounir Hilal is the Chief Customer Officer and Senior
Vice President at Upland Software. With over 20 years of
experience in the Professional Services (PS) space, Mr.
Hilal has worked closely with Upland enterprise clients to
drive maturity around their practice and define their longterm
strategy. As a PS practitioner himself, Mr. Hilal leads
Upland’s global Professional Services group, delivering
outstanding financial performance with great customer
outcomes.
Mr. Hilal is an active participant with industry analysts and
leading organizations that define the PSA market, including
PS Village, PMI, and TSIA. He is an active speaker, and has
presented at PMI events, as well as internationally. At the
recent event in London, UK “Innovation through
Integration,” Mr. Hilal shared his vision on Digital
Transformation. He is also a major contributor to the books
“The Rise of the Project Workforce: Managing People and
Projects in a Flat World” and “Professional Services
Automation: Optimizing Project & Service Oriented
Organizations” Both of which were at the forefront of
establishing the PSA market, sharing a strategy and vision
for professional services automation.
Anticipating Trends in the Professional Services
Industry
With an increase in fixed bid projects, companies need to be
attentive to how they run their projects, and maintain
profitability: