The 10 Best Professional Services Automation Solution providers 2018

“Beyond PSA – a complete platform
that encompasses proposal
automation, knowledge management
and built-in analytics.”
One of the key challenges is to help customers define their
business processes while automating them at the same time.
Upland’s role as a solutions provider is to help guide its
customers and work together to design the best system for
them. Going through this process can have tremendous
benefits to any organization as it helps provide the solution
and business process that they need today, and future-proofs
their implementation for growth.
Single point solutions that don’t meet the full need of the
customer:
Another challenge faced by customers is being underserved
by systems that give broad functionality in many areas
without providing depth of capability. With Upland’s
Tenrox solution, the focus is on designing a robust PSA
platform, then leveraging the Upland Integration Platform
powered by Dell Boomi for bridging to other systems and
provide enterprise-level connectivity. Customers can easily
share business-critical data into and out of 1000s of
software applications, including such as CRM, HCM,
payroll, ERP and more, for a holistic view of their
professional services operations.
Putting Customers First
Customers choose Upland for three reasons. First, its
award-winning cloud-based products are purpose-built for
business needs and make its customer’s best-of-breed
strategies a reality. Second, Upland executes a 100%
customer success commitment, featuring a high-touch
customer success program. Third, Upland has the scale and
resources needed to invest in its customer’s success.
“At Upland, our portfolio reaches beyond Professional
Services Automation. We have multiple software
applications that facilitate numerous enterprise work
management solutions. As we continue to evolve and grow
through strategic acquisitions, we will continue to seek
best-of-breed products that are complementary to our
existing cloud-based applications.” asserts Mr. Hilal.
Client Recommendations
“Real-time business intelligence is core to our business.
Integrating dashboards and reports directly into Tenrox
provides us with an end-to-end PSA experience and is a
vital feature that will benefit any organization.” - Dina
DeMaio Smith, Data and Systems Manager at Vantage
Partners.
“We have worked closely with the Tenrox team at Upland to
make key updates to the Resource Management module.
Upland listened to our inputs and added new features that
make the Resource Management module more user-friendly
and intuitive to all. This allows us to embark on a very
important product consolidation to bring our business
resource management into Tenrox PSA.” - Terry Buckle,
Head of Portfolio and Program Management at OpenBet.
A consumer mindset in a B2B environment:
The proliferation of web-based services for consumer
consumption, and even more recently, the adoption of
mobile applications, has meant that business users have
adopted a consumer-like mindset with regard to the tools
that they use for work. They expect their B2B software to
perform with a consumer-like ease of use. Upland has
embraced this trend and has actively invested in UX/UI
development to deliver software that is accessible and easy
to use, and thus more readily adopted. Furthermore,
because the same UX/UI philosophy is shared across all
Upland products, customers who adopt Tenrox, as well as
other Upland products, gain a consistent experience.