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THE REVIEW<br />
O N T H E G R O U N D<br />
[ On track ]<br />
>> Crosscountry<br />
trains is now providing<br />
Rail user<br />
satisfaction<br />
sinks again<br />
free wifi for all passengers<br />
travelling on its UK network.<br />
So far 92 trains have been<br />
fitted with wifi systems<br />
following a year-long<br />
project to implement it<br />
>> Eurostar will add a<br />
third daily service from<br />
London St Pancras to<br />
Rotterdam and Amsterdam<br />
this summer "in direct<br />
response to customer<br />
demand". <strong>The</strong> new service,<br />
for which tickets are now on<br />
sale, will commence on June<br />
11 with fares starting from<br />
£35 one way.<br />
Passenger satisfaction<br />
with rail services has fallen<br />
to a ten-year low in findings<br />
from the latest National Rail<br />
Passenger Survey.<br />
Overall satisfaction was<br />
79%, the lowest level since<br />
2008. Poor punctuality,<br />
timetable chaos last summer<br />
and a series of strikes<br />
appear to be to blame for<br />
deteriorating satisfaction.<br />
Operators with the lowest<br />
ratings were Great Northern<br />
(68%) and Northern (72%).<br />
South Western, TransPennine<br />
and Greater Anglia were<br />
also in the bottom five, each<br />
scoring 73%, with Southern<br />
ranked sixth-worst with a<br />
74% satisfaction score.<br />
Topping the rankings was<br />
Heathrow Express on 96%,<br />
followed by Grand Central<br />
(94%), Chiltern Railways<br />
(92%), Merseyrail (90%) and<br />
Virgin Trains (90%).<br />
Going places?<br />
56 THEBUSINESSTRAVELMAG.com
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