Shipley College Full-time Prospectus 2020-21

Apprenticeships
We promote vacancies all year round. To apply or find
out more, visit our Jobs Board at www.shipley.ac.uk/
apprentices or call our friendly team on 01274 327307.
Customer Service Practitioner
Level 2 Apprenticeship
Course length: 15 months | Code: 3130
Entry requirements
• An apprenticeship vacancy in your chosen area.
• You will have an interview.
• You must pass an initial assessment in English
& maths.
About the course
This Level 2 apprenticeship will help you develop the
skills to provide excellent customer service which can
be applied to hundreds of job roles across various
sectors. Good customer service is key to the success
of any business or organisation and you learn how to
deliver the extra levels of service to make a client’s
experience better.
Duties will vary, but in most cases you’ll be making
sure that people are dealt with in a positive, reliable
and pleasant way. Whether that’s by offering advice
on products & services, handling enquiries or even
dealing with complaints professionally.
Your future
After your Apprenticeship, you could progress to the
Customer Service Specialist Level 3 Apprenticeship or
full-time study at college. Alternatively, you can use
the skills and experience you have gained to progress
further in your career.
Customer Service Specialist
Level 3 Apprenticeship
Course length: 18 months | Code: 3135
Entry requirements
• An apprenticeship vacancy in your chosen area.
• These will be set by your employer, but typically
include 4 GCSEs at grade 4 (C) or above, plus a
grade 3 (D) or above in English & maths.
• You will have an interview.
• You must pass an initial assessment in English
& maths.
• Experience in a customer service role will be
beneficial.
About the course
As an Advanced Apprentice, you are likely to be given
more responsibility in the workplace. In most cases
you’ll be engaging with customers, making sure they
are dealt with in a positive, reliable and pleasant
way. This could be by offering advice on products
and services, handling enquiries or even dealing with
complaints professionally. During the Apprenticeship,
you will develop the skills to provide excellent
customer service which can be applied to hundreds
of job roles across different sectors.
Your future
After your apprenticeship, you may be able to study
a course at college or university, such as a Higher
Apprenticeship. Alternatively, you can use the skills
and experience you have gained to progress further
in your career.
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Shipley College | 01274 327281 | studentservices@shipley.ac.uk | www.shipley.ac.uk