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Jeweller: The Great Diamond Debate - Round II

Facts Vs Marketing: In 2019, both natural and man-made diamonds battled for the hearts and minds of consumers – and the gloves came off. While the dust is far from settled, the question remains: can consumers really make an informed choice in the midst of a marketing barrage and an increasingly confused industry?

Facts Vs Marketing: In 2019, both natural and man-made diamonds battled for the hearts and minds of consumers – and the gloves came off. While the dust is far from settled, the question remains: can consumers really make an informed choice in the midst of a marketing barrage and an increasingly confused industry?

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GEMOLOGICAL INSTITUTE OF AMERICA<br />

Sustainability and gem tracking<br />

have arrived in force<br />

R USSELL SHOR’S KEY POINTS:<br />

Sustainability, fair practices and provenance have become key concerns for consumers<br />

<strong>The</strong> natural diamond industry has taken great strides in ensuring supply chain transparency in 2019<br />

<strong>The</strong> challenge for diamond companies and retailers is to counteract lingering negative sentiment<br />

This year, businesses have begun to take action<br />

towards consumer concerns about sustainability<br />

and the origins of the products they buy.<br />

Many sectors, including the diamond and jewellery<br />

industries, have created initiatives to support<br />

sustainability standards. Even the world’s major<br />

financial markets are developing indices that<br />

address investor concerns about environmental,<br />

social and governance (ESG) issues, and are<br />

integrating them into fund trading.<br />

A Financial Times report, published in October<br />

2019, noted that ESG issues have taken their<br />

place alongside important financial performance<br />

indicators, such as yield and return, for investors<br />

looking at new investment opportunities. This marks<br />

a profound shift from just a few years ago.<br />

<strong>The</strong> reason? Investors, especially younger ones,<br />

demand it.<br />

All businesses along the diamond and jewellery<br />

supply chain – from mine to market – have<br />

embraced this movement as consumers<br />

become more concerned about sustainability,<br />

including sound environmental and fair labour<br />

practices, fair returns to communities, and<br />

women’s empowerment.<br />

Along with sustainability, consumers also want<br />

to know where their gems, and even their gold,<br />

come from.<br />

THE INDUSTRY PERSPECTIVE<br />

<strong>The</strong> strength of industry sentiment toward these<br />

topics was evident by the standing-room only<br />

crowds at two seminars on the subjects at the JCK<br />

Las Vegas show in June.<br />

One was sponsored by GIA (Gemological Institute<br />

of America) and the other by the Responsible<br />

<strong>Jeweller</strong>y Council (RJC).<strong>The</strong> messages were clear<br />

in both seminars: consumers are increasingly<br />

demanding that their gems, diamonds and precious<br />

metals be ethically sourced.<br />

In the consumer’s view, the responsibility for this<br />

extends through the entire value chain.<br />

At the GIA panel, ‘Embracing Sustainability Amid<br />

New Consumer Expectations’, moderator Susan<br />

Jacques, GIA president and CEO, acknowledged<br />

that, despite significant efforts – including the<br />

Kimberley Process and the establishment of the RJC<br />

– consumers have harboured negative impressions<br />

of the industry for years.<br />

<strong>The</strong> five panellists – Dr Saleem Ali, of the University<br />

of Delaware; Marcus ter Haar, CEO of Okavango<br />

<strong>Diamond</strong> Company, Botswana; Lisa Bridge, CEO of<br />

US retailer Ben Bridge Jeweler, which operates more<br />

than 80 stores; Swarovski executive Nadja Swarovski;<br />

and Claire Piroddi, the sustainability manager for<br />

watches and jewellery at French luxury group Kering<br />

– detailed the efforts of their organisations to<br />

adopt sustainability programs and counter the<br />

lingering negativity.<br />

Ali, a professor of energy and environment, said,<br />

“<strong>Jeweller</strong>y may be a luxury product that not<br />

everyone needs, but it does sustain a standard of<br />

living for many people who work in the gem and<br />

jewellery supply chain. <strong>The</strong>se workers can create<br />

wealth and economic growth from the elements of<br />

the Earth.”<br />

He added that the conditions must be there to<br />

enable them to do so.<br />

Ter Haar cited the benefits diamonds have brought<br />

to Botswana, “It’s the circles of sustainability:<br />

people, planet, profit. In Botswana, we’ve seen our<br />

capital [Gaborone] grow from a small town to a<br />

progressive, modern city, [with] a great increase<br />

in life expectancy, [and] free health care – all<br />

from diamonds, which account for 50 per cent of<br />

government revenue and 30 per cent of GNP. Every<br />

diamond purchased represents food on the table.”<br />

Swarovski told the audience, “Today, companies<br />

must think of others as well as themselves.”<br />

Her business focuses on three basic principles:<br />

positive production, women’s empowerment and<br />

fair partnerships.<br />

Meanwhile Piroddi stressed that “95 per cent of<br />

luxury products come from nature, so we must take<br />

care of our environment.”<br />

She also revealed that in a company survey done<br />

for its fashion brands – including Gucci, Yves Saint<br />

Laurent and Alexander McQueen – “75 per cent of<br />

people care where their products come from [and]<br />

they are more informed than ever.”<br />

Finally, Bridge told the audience, “Sustainability<br />

begins at home.” She noted that her company<br />

supports community organisations in each town<br />

where it has stores.<br />

At the RJC panel, ethically sourced products<br />

occupied much of the discussion. <strong>The</strong> moderator,<br />

RJC executive director Iris van der Veken, stressed<br />

that sustainability is a shared responsibility across<br />

the entire value chain.<br />

“Trust and transparency are the new equity,” van der<br />

Veken noted. “People want to have confidence that<br />

their purchases do some good.”<br />

One of the most difficult areas for the incorporation<br />

of sustainable sourcing practices is artisanal mining,<br />

December 2019 <strong>Jeweller</strong> 23

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