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Insurance Contract Law Issues Paper 2 Warranties - Law Commission

Insurance Contract Law Issues Paper 2 Warranties - Law Commission

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4.69 It might be argued that most warranties are fair on their face. The unfairness<br />

arises only because of the way they are applied. However, before assessing the<br />

fairness of a term the court must interpret it. Suppose, for example, that an<br />

insurer seeks to rely on the lock warranty to reject a claim for flood damage. The<br />

court would first have to decide whether the term was a true warranty, and was<br />

intended to exclude flood claims in this way. If the court accepts the insurer’s<br />

case that the term has a wide meaning, then it is likely to hold that the term is<br />

unfair. The court may be influenced by the fact that this use of the term<br />

specifically breaches ICOB Rule 7.3.6. As a result, the term would not be binding<br />

on the consumer, and the insurer could not rely on it to avoid paying the claim. If<br />

the court gives the term a narrow meaning, to merely except burglary claims<br />

while the lock is not fitted, then the term is more likely to be considered fair – but<br />

it would not assist the insurer to resist liability for flood damage.<br />

Preventive powers<br />

4.70 A major innovation in the 1994 Regulations was that enforcement was not left to<br />

the parties alone. Instead, the Director General of Fair Trading was empowered<br />

to bring proceedings for an injunction (or interdict) against suppliers using unfair<br />

terms in their contracts with consumers. In 1999, the list of enforcement<br />

organisations was extended, and in 2001 the Financial Services Authority was<br />

added. The FSA is now the organisation primarily responsible for preventing<br />

insurers from including unfair terms within their contracts. 55<br />

4.71 The FSA has reached agreements with insurance companies to alter terms: for<br />

example, the FSA complained about a cash-back scheme underwritten by<br />

insurers, which only met claims if consumers submitted numerous forms within<br />

strict time limits. The insurers agreed that they would accept claims within 6<br />

months of the specified dates and would issue replacement documents on<br />

request. 56<br />

55 See the Concordat between the OFT and FSA, set out in OFT, Unfair <strong>Contract</strong> Terms<br />

Bulletin 16, December 2001. An account of how the FSA uses its powers is given in FSA<br />

Handbook Enforcement Manual (Chapter 20). See also, FSA, Fairness of Term in<br />

Consumer <strong>Contract</strong>s: Statement of Good Practice, May 2005.<br />

56 See: FSA website at:<br />

http://www.fsa.gov.uk/consumer/updates/updates/unfair_contracts/cases(last checked 8<br />

August 2006). The FSA has also taken action to prevent an insurer from varying long-term<br />

insurance premiums without giving reasons for the changes. It also took action against an<br />

insurance policy guaranteeing the return of deposits paid to home improvement suppliers.<br />

The cover ceased on the original installation date – which meant that if installation was<br />

delayed, the deposit could not be returned.<br />

33

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