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<strong>March</strong>, April, May 2021 <strong>Nevada</strong> <strong>RNformation</strong> • Page 21<br />

Focus on Fighting the Pandemic, Not Each Other<br />

Angela Fountain, RN<br />

Reprinted with permission from<br />

Arizona Nurse January 2021<br />

With the stress of fighting the yearlong pandemic<br />

while nurses are being stretched to new lengths in their<br />

work environments, it is a good time to revisit the topic<br />

of incivility. What is it? Does it really matter? How can<br />

I prevent my work environment from having the toxic<br />

effect of incivility?<br />

Incivility – What is it?<br />

Incivility has been referred to as lateral violence,<br />

horizontal violence, and bullying (Blair, 2013). Incivility<br />

has further been defined as “any behavior toward a<br />

coworker that is perceived as or intended to humiliate,<br />

demean, belittle, diminish, and/or isolate and leads<br />

to a power relationship in which the abuser attempts<br />

to control the victim” (Bunk & Magley, 2013, p. 87).<br />

Incivility violates social norms of workplace etiquette<br />

and can involve being condescending, displaying<br />

impatience, refusing to answer questions and general<br />

disrespect toward another co-coworker (Kaiser, 2017).<br />

We, as nurses, should focus on understanding the<br />

impact of uncivil behaviors as incivility affects all<br />

personnel and can diminish communication, which is<br />

vital to promoting the delivery of safe patient care.<br />

Incivility – Who does it? Does it really matter?<br />

Incivility has the potential to occur in all workplaces<br />

in all parts of the world. Healthcare has had especially<br />

high incidences of reported bullying worldwide and the<br />

subject of incivility has been studied in undergraduate<br />

programs, advanced practice specialties, medical school<br />

programs, residencies, and some advanced practice<br />

student roles in all areas of the world (Winston, 2017).<br />

Within the United States, incivility has been studied<br />

specifically within the nursing profession and has<br />

been reported to be as high as 48% (Keller, Budin, &<br />

Allie, 2016). Professional advocacy agencies, like the<br />

American Nurses Association, (ANA) have taken strong<br />

positions against bullying in an attempt to reduce<br />

medical errors and improve the health care and safety<br />

of patients (ANA, 2015).<br />

In order for us to know about whether there is<br />

incivility within our workplace, workplace culture<br />

should be assessed periodically as culture can change<br />

rapidly. As nurses, we recognize that for every action,<br />

there is a reaction. This should prompt us to think<br />

about the collateral damage uncivil work cultures<br />

cause. Not only can errors be made, or patients<br />

harmed, there are physical consequences for persons<br />

exposed to incivility. Sauer et al., (2017), found that<br />

nurses who experience bullying, have decreased<br />

physical functioning, have more complaints of body<br />

pain, and overall felt in poorer general health. Healthy<br />

nurses are better able to care for patients, have fewer<br />

complaints of burnout and display less compassion<br />

fatigue. By assessing and understanding the direct<br />

relationship between perceived bullying and burnout,<br />

we can prevent burnout, keep our patients safe and<br />

our staff healthy.<br />

Feng et al., (2016) found that varying levels of<br />

experience and work areas are key contributors of<br />

workplace bullying. Areas that are highly stressful<br />

such as intensive care units, emergency departments,<br />

and operating theaters yield a higher perceived<br />

level of incivility. Novice nurses also perceived more<br />

incivility than did more experienced nurses. While<br />

this has a variety of factors that can be the cause, it<br />

is important to recognize and support novice nurses<br />

as they begin their practice while providing ongoing<br />

support for more experienced nurses. Through the<br />

study of incivility, it has been identified that colleague<br />

support and promoting professional competence<br />

reduce incivility in the workplace while increasing job<br />

performance and satisfaction.<br />

How can I prevent the ill effects of incivility in my<br />

workplace?<br />

It takes work but promoting a civil work<br />

environment is not only personally rewarding by having<br />

a work environment where we enjoy, it promotes<br />

better patient care, better outcomes and less attrition.<br />

Reforming flawed processes of tolerating incivility<br />

may help reduce chronically high turnover which<br />

also helps reduce the costs associated with turnover.<br />

Promoting civil work environments supports effective<br />

communication which yields to greater patient safety<br />

and the promotion of an effective team environment.<br />

An effective team environment may result in a decrease<br />

in attrition with the possibility of providing greater<br />

productivity. Creating a positive workplace culture is a<br />

win-win-win. You win, patients win, the hospital wins.<br />

Don’t let your workplace culture become tainted by<br />

incivility. This pandemic is hard enough on us- take care<br />

of each other.<br />

Angela Fountain, DNP, CRNA<br />

References<br />

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