1 |

1 |

Award Ceremony, Hotel Plaza,
Brussels, 2009
| 2
Award Ceremony, Louvre, Paris, 2008
EFQM Forum, Guggenheim, Bilbao, 2010
EFQM Forum, Hotel Crown Plaza,
Brussels, 2009

3 |
Foreword ..................................................................................................... 4
The EFQM Foundation ................................................................................ 5
Our Portfolio................................................................................................ 6
The EFQM Excellence Awards 2011 ............................................................ 7
EFQM Excellence Award Winner 2011 ...................................................... 10
Bilim Pharmaceuticals ........................................................................... 11
Prize Winners ............................................................................................ 14
Bosch Chassis Systems Control ............................................................. 15
Coplaning S.à.r.l. .................................................................................... 17
Grundfos Pumpenfabrik GmbH ............................................................. 19
Liverpool John Moores University ......................................................... 21
Hôpital Kirchberg – Psychiatric Department Luxembourg ................... 23
RED Eléctrica de España, S.A.U. ............................................................ 25
Ricoh Deutschland GmbH ..................................................................... 27
Robert Bosch GmbH Bamberg Plant ..................................................... 29
Siemens Healthcare UK ......................................................................... 31
Finalists ...................................................................................................... 33
Bosch Car Multimedia, Portugal, S.A. .................................................... 34
Club Excelencia en Gestión vía Innovación ........................................... 36
Limited Liability Company Lukoil-Permnefteorgsintez ......................... 38
Comarca Bilbao De Osakidetza ............................................................. 40
REGTSA - Recaudación y Gestión Tributaria de Salamanca .................. 42
State Unitary Enterprise "Vodokanal of St. Petersburg" ....................... 44
Umicore Precious Metals Refining ........................................................ 46
Worthington Cylinders GmbH ............................................................... 48
Jury Members 2011 ................................................................................... 50
Process Support Person ............................................................................ 50
Award Assessors 2011 ............................................................................... 51
Join the Assessor Community ................................................................... 56
EFQM Levels of Excellence 2011 ............................................................... 57
History of Award Winners ......................................................................... 82

Organisations striving for sustainable economic growth may seem fairly
unusual in today’s rapidly changing environment. Some even believe it is an
unrealistic objective…
Well, I can tell you it isn’t. In my position as Chief Executive Officer of EFQM,
a network of leading organisations, I have been privileged to meet some of
the best performing organisations across Europe and beyond. I have seen
organisations adjusting rapidly to the new business climate, turning
challenges into opportunities, and I have had the honour to meet their
inspiring leaders and motivated employees.
This book is dedicated to these organisations. I hope you will enjoy reading
an introduction to what made these companies, large and small, private and
public, successful. The EFQM Excellence Model has guided them on their
quest for excellence and today they have achieved a role-model status.
I hope that their examples, their enthusiasm, motivation and
accomplishments may inspire you! We also hope they encourage you to
embark on your own journey towards excellence.
Many people have contributed to this book. I would like to thank one
colleague at EFQM – Samuli Pruikkonen – who has once again successfully
organised the EFQM Excellence Awards 2011. I also would like to thank the
Award Winners, Prize Winners and Finalists who let us share their stories,
not only through this book but also through upcoming good practice visits,
case studies and webinars. Finally, EFQM Partners have always been strong
supporters of EFQM and their continuing devotion to Excellence has helped
us to increase European competitiveness.
Yours sincerely,
Pierre Cachet
Chief Executive Officer
| 4

EFQM is a global non-for-profit membership foundation based in Brussels,
Belgium. With more than 500 members covering more than 55 countries
and 50 industries, we provide a unique platform for organisations to learn
from each other and improve performance. EFQM is the custodian of the
EFQM Excellence Model, a business model which is helping over 30 000
organisations around the globe to strive for Sustainable Excellence.
EFQM Members share a common goal; the pursuit of excellence. The EFQM
Excellence Model provides a common framework and language that
facilitates the effective sharing of information between organisations;
transcending sectorial, cultural and maturity barriers.
Becoming part of this network will enable you to engage with like-minded
individuals, sharing experience and ideas to develop new, innovative and
practical solutions to address the real challenges your organisation needs to
overcome to become successful.
5 |

Our products, services and solutions can be combined in a number of
different ways to support an organisation’s journey towards Sustainable
Excellence. Depending on your size, sector, level of maturity and ambitions,
we can help develop a programme tailored to meet the needs of your
organisation.
| 6

The objective of the EFQM Excellence Awards is to recognise Europe’s best
performing organisations, whether private, public or non-profit.
Previous applicants have described the EFQM Excellence Awards as “like
playing in the Champions League”, because it is supported by one of the
most rigorous assessment processes. To identify the finalists, a team of 4 to
8 experienced international managers spend one week on site; an average
of 500 hours per applicant, reviewing documents, interviewing and
analysing the organisation against the EFQM Excellence Model. The
feedback from the Assessor Teams is then presented to an independent jury
that decides the level of recognition for each Finalist.
To win the EFQM Excellence Award, an applicant must be able to
demonstrate that their performance not only exceeds that of their peers,
but also that they will maintain this advantage into the future.
In 2011, 18 organisations were selected as a Finalist; such a high number of
Finalists was a clear signal that Business Excellence is a vital strategy for
European organisations and at the top of the executive agenda.
Out of the 18 Finalists, the jury identified 1 Award winner and 9 prize
winners. A prize winner is an organisation which demonstrates role model
behaviour in one of the 8 EFQM Fundamental Concepts of Excellence.
These are:
7 |
� Leading with Vision, Inspiration & Integrity
� Adding Value for Customers
� Managing Processes
� Succeeding through People
� Nurturing Creativity and Innovation
� Building Partnerships
� Taking Responsibility for a Sustainable Future
� Achieving Balanced Results

Bilim Pharmaceuticals Turkey Award Winner & Prize Winner in
� Adding Value for Customers
� Leading with Vision, Inspiration &
Integrity
� Managing by Processes
� Achieving Balanced Results
Bosch Chassis Systems
Control
Robert Bosch GmbH
Bamberg Plant (BaP)
RED Eléctrica de España,
S.A.U.
| 8
Global Prize Winner in
� Leading with Vision, Inspiration &
Integrity
Germany Prize Winner in
� Leading with Vision, Inspiration &
Integrity
� Managing by Processes
Spain Prize Winner in
� Taking Responsibility for a
Sustainable Future
Ricoh Deutschland GmbH Germany Prize Winner in
� Adding Value for Customers
Bosch Car Multimedia
Portugal, S.A.
Portugal Finalist
Limited Liability
Company LUKOIL -
Permnefteorgsintez
Umicore Precious Metals
Refining
Russia Finalist
Belgium Finalist

Liverpool John Moores University United
Kingdom
Comarca Bilbao De Osakidetza Spain Finalist
State Unitary Enterprise
"Vodokanal of St. Petersburg"
9 |
Russia Finalist
Prize Winner in
� Building Partnerships
COPLANING S.à.r.l. Luxembourg Prize Winner in
� Adding Value for
Customers
Grundfos Pumpenfabrik GmbH Germany Prize Winner in
� Achieving Balanced
Results
Siemens Healthcare UK United
Kingdom
Worthington Cylinders GmbH Austria Finalist
Hôpital Kirchberg – Psychiatric
Department Luxembourg
Club Excelencia en Gestión via
Innovación (CEG)
REGTSA - Recaudación y Gestión
Tributaria de Salamanca
Prize Winner in
� Adding Value for
Customers
Luxembourg Prize Winner in
� Leading with Vision,
Inspiration & Integrity
Spain Finalist
Spain Finalist

| 10

“We adopted the EFQM Excellence Model in 1998 to obtain results satisfying
all our stakeholders and to act as a pioneer: becoming the first in our sector
to embark on a journey to excellence. Today, the EFQM Model serving as a
management approach has become an important part of our corporate
culture that helps Bilim Pharmaceuticals realise its vision. As the advantages
of utilising the Model are observed in the improvement of the company’s
performance indicators, the level of satisfaction of all our stakeholders has
improved year by year. This motivates us to maintain the direction we are
progressing on.
By adopting the EFQM Excellence Model at
Bilim Pharmaceuticals, we promised all our
stakeholders that we will progress
steadfastly on a never-ending path. Hence,
we are aware that our responsibilities will
grow with each passing day. By applying the
EFQM Excellence Model, we assure
continuous development and we ensure all
our stakeholders by sharing our
achievements. We would like to improve and
expand this positive atmosphere we created
internally, to ultimately act as a role model
within and beyond the pharmaceutical
industry. We would like to guide others to
complete our mission with success.
For this purpose, we recommend that those who have already embarked on
their journey: advance full steam ahead. For those who haven’t, we urge
them to employ the Excellence Model as soon as possible.”
Dr. Erhan Baş, General Manager, Bilim Pharmaceuticals
11 |

| 12
� Industry: Pharmaceuticals
� Country: Turkey
� Number of Employees: 1859
� www.bilimpharma.com
After a thorough and intensive assessment, including 50 interviews, and
involving about 200 staff members, the Assessor team found clear examples
of role model behaviour across all EFQM’s Fundamental Concepts of
Excellence. Hence, the Jury decided to award Bilim as the sole EFQM
Excellence Award Winner in 2011.
Additionally, Bilim receives 4 Prizes for particularly outstanding results in
the following areas:
� Adding Value for Customers
� Leading with Vision, Inspiration & Integrity
� Managing by Processes
� Achieving Balanced Results
A Passion to Excel
There is a strong culture within
Bilim Pharmaceuticals to listen to
the customers and to be
responsive. Well selected and
trained sales people, supported
and directed by Business Units and
regional representatives form an
enthusiastic team focused solely
on serving the customer and
answering to their needs.
The EFQM Assessors comment: “The passionate people definitely make a
difference, but Bilim Pharmaceuticals does so much more. They have
continuous feedback mechanisms in place; they embed high product quality
standards complying with international standards and their production
technologies are regarded as best practice by third parties (even by their
competitors!).”

It goes without saying that one needs strong leadership to create a healthy
organisation. At Bilim Pharmaceuticals this is not different! Leaders act as
role models embedding in their behaviour ethical principles, ethics and
sustainability activities.
Assessors believe that their key to success lies in the “bottom-up” strategy
development and planning approach. Without any exception, the entire
organisation is involved in the development of the strategy, the annual plan
and the related business objectives.
Hence, all people interviewed could explain the performance indicators
within their responsibility. Each staff member knows exactly how he or she
is helping the company to be successful.
The Assessors conclude: “Based on the approaches and results we have
seen, we are convinced that their growth will continue, at least for the next
3 years.”
13 |
� Okan Oncel Esra Çakır
� okan.oncel@bilimilac.com esra.cakir@bilimilac.com
� Maslak Mahallesi Sumer Sokak No.4 34398; Sisli-Istanbul-Turkey
� +90 212 365 15 34-36

| 14

Bosch Chassis Systems Control division develops innovative components,
systems, and functions in the field of vehicle safety, vehicle dynamics, and
driver assistance. This application was unusual because of the scope; it
covered the entire division of 7,400 employees, based across 5 continents.
15 |
The Assessors were particularly
impressed with the leadership of Bosch
Chassis Systems; ensuring the strategy
and objectives are aligned through a
robust cascade process and reviewed via
a structured appraisal process, aligned to
the company’s values. They are
recognised with a Prize for “Leading
with Vision, Inspiration & Integrity”.
“We've been using the EFQM model now for over 5 years. It is clearly a
mighty tool which assists us in leading our global company. From the annual
assessments we win an objective view of the organisation. This helps us to
set the right priorities for our business and facilitates our improvement
activities because we know they are the right ones. The leadership of all our
14 locations, due to its proven success, is dedicated to the EFQM model. The
model nowadays is indispensable for us.”
Dr. Werner Struth, President Chassis Systems Control
� Industry: Automotive
� Country: Global (Germany, France, Japan,
China, India, USA, Australia, Brazil)
� Number of Employees: 7400
� www.bosch.com
Living the Values
During the assessment, the team visited sites in all 5 continents within the
scope of this submission. They highlighted 3 key elements that they felt
were a role model in this area:
� The Values are incorporated into the recruitment process and
training & development plans.

| 16
� Processes are derived from the integrated divisional plan then
deployed throughout the organisation through the objectives
cascade to ensure alignment of personal & organisational goals.
� People are encouraged to take initiative, generating a culture that
supports the generation and development of new ideas and ways of
working.
Bosch is well known for their social responsibility initiatives thanks to the
people who work for them. Bosch associates live for the values and act
accordingly to them, becoming ambassadors for the company who engage
in social entrepreneurship at local levels.
� Thomas Gillich
� Robert Bosch GmbH, Robert-Bosch-Allee 1, CC/DBE, D-74232
Abstatt, Germany
� + 49 7062 911 2070
� Thomas.Gillich@de.bosch.com

Coplaning is a family owned medium sized company distributing and
installing premium windows, doors and winter gardens. This thriving
company led by an inspirational leader and an enthusiastic, dedicated team
is awarded a Prize for “Adding Value for Customers”.
“The 2011 Award process has helped us to critically reflect on the excellence
of our business activities and outcomes. While we felt that we are already
operating at a fairly high level, the continuous use of the RADAR-logic will
assist us in further evaluating and improving ourselves in the future. The
award process has also led to an increased motivation and engagement of
our employees to work for and compete as an excellent organisation”.
Mr. Günter Schmitz, Chief Executive Officer, Coplaning S.à.r.l.
17 |
� Industry: Craft & Trade
� Country: Luxembourg
� Number of Employees: 94
� www.coplaning.lu
Excellent Customer Service at the Heart of Coplaning
During a rigorous assessment, the Assessor team was mostly impressed by
Coplaning’s driven ambition to delight its customers. COPLANING is the first
well-deserved EFQM Prize Winner in its sector. They demonstrate a robust
customer-driven business model and a well-defined relationship
management approach.
Furthermore, Coplaning’s team is passionate, dynamic and driven to
succeed. It is their vision to be the European leader in delighting customers
through Business Excellence. People are developed as co-entrepreneurs
who are encouraged to self-manage, and who are empowered to fulfil
customer promises made. Coplaning embeds a culture where people
prosper through personal development, involvement and entrepreneurial
thinking.

“Mr. Günter Schmitz is an inspirational leader, living and breathing this
outstanding customer focused and entrepreneurial culture”, comments the
Assessor team. The open environment, the regular communications and the
innovative ways adopted to transmit the company values are only a few
examples of a strong leadership philosophy.
Finally, the results only confirm Coplaning’s solid market position. With 98%
of its customers willing to recommend Coplaning, they have realised an
excellent solvency index and total revenue of € 16.7 Million in 2010.
| 18
� Armin Leinen
� 1, rue Nicolas Glesener; L-6131 Junglinster; Luxembourg
� +352 727212-861
� leinen.armin@coplaning.lu

Grundfos Pumpenfabrik GmbH (GWP) was formed in 1960 as an
independent private limited company, a fully-owned subsidiary of
GRUNDFOS FOUNDATION. The facility, based in Wahlstedt, Germany, is a
production and logistics centre, providing a range of products and services
to their customers. Their vision of “advantage through change” is
demonstrated by their structure approach to gathering and understanding
the drivers of change in their market. They are recognised with a Prize for
“Achieving Balanced Results”.
“The EFQM Model and its content
support the organisation since 1998
to continuously improve on strategic
and related operational tasks and to
increase the competiveness of
Grundfos.
Ever since as a part of the annual
business and planning cycle, the
EFQM model supports the
organisation to screen all contributing parts for being a successful
organisation with sustainable positive results.
The European Excellence Award 2011 gave the feedback that our constancy
of purpose is one of the corner stones of being one of the finalist in the
annual Award process.
The feedback of the Assessor Team will be a major input for reviewing our
activities during autumn 2011 and will additionally support our activities as
a part of the GRUNDFOS PUMPENFABRIK GmbH strategy map until 2015.”
Mr. Stephan Göttsche, General Manager
19 |
� Industry: Water Pumps
Manufacturing
� Country: Germany
� Number of Employees: 669
� www.grundfos.com

Advantage through Change
GWP’s role is changing in line with the Group strategy of transitioning from
a production based company to a customer solution company. To
successfully execute this strategy requires a deep understanding of the
market requirements and opportunities. GWP have implemented a wellestablished
process of gathering and understanding the needs of their
stakeholders, including:
� PESTEL analysis
� Stakeholder mapping
� SWOT analysis and the
� Confrontation matrix
GWP uses a balanced set of results, with clearly defined “cause & effect
relationships”, to review their progress, providing a view of long and shortterm
priorities for the key stakeholders. This is a direct result of the insights
delivered through the PESTEL and subsequent SWOT analysis, which form
the basis of their annual planning process.
The Assessor Team felt that the thoroughness of this analysis and the
insights it gives GWP’s strategy development was truly exceptional.
| 20
� Oliver Wittstock
� Willy-Pelz-Str. 1-5, 23812 Wahlstedt, Germany
� +49 4554 986383
� owittstock@grundfos.com

Since becoming a university in 1992, Liverpool John Moores University
(LJMU) has grown substantially, in line with the policy of successive
governments, to extend the scope and accessibility of higher education in
the UK. LJMU recognises that to maintain this growth, they must forge
strong partnerships, both within the UK and overseas. The added value
they have created through these partnerships is recognised with a Prize for
“Building Partnerships”.
“Subjecting your organisation to a full EFQM Award Assessment is really
rewarding challenge, and whilst recognition for what you are achieving is
nice, the most valuable part of the process is having a team of
internationally respected Assessors give you a comprehensive feedback
report on which you can base your improvement programme – that’s what
makes an EFQM Excellence Award such good value for money.”
Paul Evans, Director of Business Excellence
21 |
� Industry: Higher education
� Country: United Kingdom
� Number of Employees: 2 590
� www.ljmu.ac.uk
The World of Work Scheme
LJMU recognises that partnerships are crucial to future success, in terms of
attracting students, securing additional income streams and enhancing their
reputation; both within the UK and on the international market place.
During the site visit, the Assessor Team were impressed with the structured
approach adopted, range of partnerships formed and additional value
generated.
� Academic Partnerships are managed by the Collaborative
Partnerships Team, using the Collaborative Partnership Handbook.
� LJMU has formed major partnerships with a number of high profile
employers to develop the World of Work (WoW) TM scheme. This
scheme is a key differentiator in attracting students; companies

| 22
involved include Sony Europe, Airbus, Marks & Spencer, BBC and
United Utilities.
� LJMU is the lead partner in the Liverpool Science Park, with the
University of Liverpool and the local council.
� Other partnerships for recruitment, best practice sharing, housing,
employers, student union and key suppliers are identified and
managed.
� Paul Evans
� Egerton Court, 2 Rodney Street, Liverpool, L3 5UX, UK
� +44 151 231 3338
� p.a.evans@ljmu.ac.uk

ô
The Psychiatric Unit of the Hospital Kirchberg has a capacity for treating 45
adults, 15 adolescent inpatients and 30 patients in a day clinic. At Hospital
Kirchberg healing, whether of body or mind, is all about human beings. The
human being is at the centre of Unit Management. The Unit Director in
person acts as a role model in order to deploy a culture of excellence
throughout the whole organisation. The hospital unit is awarded a Prize for
“Leading with Vision, Inspiration and Integrity”.
“The EFQM Award Process was like psychotherapy for us. It allowed us, to
step out of our daily routine and to engage ourselves in a reflexion about our
mission and our way of doing things. It helped us to rediscover our common
values we share. The assessment reinforced our team spirit and our
solidarity.”
Dr. Marc Graas, Medical Director – Head of the Psychiatric Unit
23 |
� Industry: Healthcare
� Country: Luxembourg
� Number of Employees: 100
� www.chk.lu
Motivation Drives Success
During the site visit, the Assessor Team noticed that there is no real
hierarchy in the daily operation. Everybody feels of high value and
responsible for the success of the whole Unit. This team culture is enabled
and maintained by their leaders: everybody can contribute and in the same
way develop their capabilities according to patient requirements, through
an open but focussed approach to training. The daily and weekly multi-

professional team discussions are providing a truly learning organisation
without the burden of administration work or competition between people.
High levels of motivation are the result of a high level of empowerment and
innovation supported by the leaders.
The Foundation is based on a set of Values with a high focus on customer
and society. The combination of teaming culture and the focus on Values
results in a fast path approach from the understanding of customer needs
into innovative products and services for a better treatment process of
patients.
| 24
� Marc Graas
� rue Edward Steichen n°9, L-2540 Luxembourg
� +352 2468 2005
� marc.graas@ffe.lu

25 |
é
Red Eléctrica is the sole transmission agent and operator of the Spanish
electricity system. Its mission is to ensure the global functioning of the
system guaranteeing at each moment the continuity and security of supply.
They are awarded a Prize for “Taking responsibility for a Sustainable
Future.”
“Our participation in the process
for the EFQM Excellent Award
2011 has represented a great
challenge for us, as we have gone
from competing in a national
setting to doing so in a European
context and against excellent
companies in all sectors. In its
different phases, the process has had the internal effect of making the whole
company more dynamic, cohesive and focused on a shared achievement at a
very high level. It has been an honour for us as well as an admirable exercise
to view the excellent performance of the assessment team in terms of their
implication, rigour and professional attitude. The final outcome has been
one of the utmost admiration, trust and respect on the part of Red
Eléctrica.”
Mr. Luis Atienza Serna, Executive President
� Industry: Utilities
� Country: Spain
� Number of Employees: 1 523
� www.ree.es
Taking Responsibility for a Sustainable Future
After 5 intensive days on site, the Assessor Team agreed they had never
seen such an enthusiasm to take responsibility for a sustainable future. Red
Eléctrica’s many achievements in the field of corporate responsibility have
strongly enhanced their external reputation. Moreover, it has encouraged
their people to participate to contribute to the wider society. Their ability

to address stakeholder needs and generate an effective dialogue with all
parties, especially regarding sustainability, is impressive.
They are a role model organisation when it comes to integrity and social
responsibility. Moreover, their Board of Directors and management
committees have instilled a culture of ethical behaviour.
Finally, the Assessor Team concluded: “Red Eléctrica is considered a solid
international reference. Trends achieved, forecasts presented and related
enablers give clear confidence that past and current economic, social and
ecological achievements will be sustained into the future to further benefit
society at large.”
| 26
� Angel Javier Ibisate de Dios
� Pº del Conde de los Gaitanes 177; 28109 Alcobendas; Madrid,Spain
� + 34 916599949
� aibisate@ree.es

Ricoh Deutschland is a sales and services company and a subsidiary of Ricoh
Company Ltd, headquartered in Japan. They operate exclusively in the
Business to Business market and are a leading provider of Office Solutions,
Production Printing, IT Services and Managed Document Services. Their
team spirit, attitude and belief in delivering outstanding service are
recognised with a Prize for “Adding Value for Customers.”
“The award process has been a unique experience for us. The Assessors
were truly professional and their work and feedback as delivered by their
report will help us even further in our ongoing pursuit of business
excellence.”
Uwe Jungk, CEO
27 |
� Industry: Office Solutions, Production
Printing, IT Services and Managed
Document Services
� Country: Germany
� Number of Employees: 2600
� www.ricoh.de

Strong Customer Focus
Ricoh Deutschland’s strong and clear customer focus was apparent from all
the 150 people interviewed by our Assessors. Some of the key initiatives
that particularly impressed them were:
� A flexible organisation structure that enables people to focus on
understanding and responding to market developments, including
the development of dedicated Business Consulting, Production
Printing and Outsourcing teams.
� The “Future Office Live” concept, which replaces the traditional
product showroom with a tour of Ricoh’s office, with real staff
demonstrating how they use Ricoh’s software and hardware in their
daily jobs.
� The “MindShift Service” programme, designed and delivered by the
Ricoh Academy to develop “soft skills”
� The high level of motivation, training and morale in the Customer
Contact Centre delivers excellence in customer enquiry handling
and service.
| 28
� Klaus Garbers
� Vahrenwalder Straße 315, 30179 Hannover, Germany
� +49 511 6742 1130
� tqm@ricoh.de

Robert Bosch’s Bamberg Plant produces state-of-the-art energy-saving and
emission reducing gasoline and diesel components for both the Gasoline
Systems and Diesel Systems divisions. They are recognised with two Prizes
for “Leading with Vision, Inspiration & Integrity” and “Managing by
Processes”.
"We should all strive to improve the status quo: none of us should ever be
satisfied with what they have achieved, but should always endeavour to get
better." Regarding this mission Robert Bosch gave us one century ago, we
are striving to improve our business in all areas for many years. For us the
key to business excellence is the advancement of our leadership to empower
and motivate our people to improve and maintain the necessary processes
in production and administration with their creativity and innovation. The
basis and guideline of our efforts are clear values, leadership principles and
a comprehensible vision and strategy, well known to all people.
The Award process offered us the opportunity to examine our path to
excellence and to get clues through fresh eyes to further improve our
approaches, as well as to get the recognition for what we already achieved.”
Dr. Hans Hoffman, Commercial Plant Manager
29 |
� Industry: Automotive
� Country: Germany
� Number of Employees: 7 200
� www.bosch.de

Striving to Improve the Status Quo
The Assessor Team felt the leaders are role models of a culture of
excellence in the way in which they set a clear strategic direction and
communicate that effectively, consistently and regularly. They ensure
alignment and create a shared culture so that all associates are clear about
the role they play towards that strategic direction.
Since 2002, many different approaches have been integrated into the
process management framework and are the basis for creating balanced
and sustained results, particularly in strategic areas such as increasing
efficiency and speed of processes.
They have defined a structured and strategically aligned process framework,
described in a process map and a process management structure that is
based on two pillars: the processing of administrative processes and value
streams. The management and continuous improvement of processes takes
into account both the needs and expectations of the process users and
those of the customers; enabled by the clear direction and culture
developed by the leadership of Bamberg.
| 30
� Ehrtfried Baeumel
� Robert Bosch GmbH, BaP/PJ-BE, Robert-Bosch-Str. 40, D-96050
Bamberg, Germany
� +49 951 181 1833
� ehrtfried.baeumel@de.bosch.com

Siemens Healthcare is part of the UK based operations of Siemens AG, one
of the world’s largest electrical and electronic manufacturers. Healthcare
Sector is responsible for all AG’s healthcare interests, conducting its
business through country based sales and service organisations, such as
Healthcare in the UK. The Jury decided to award Siemens Healthcare a Prize
for “Adding Value for Customers.”
“Siemens Healthcare has received great value over many years through
assessing its operation using the EFQM Excellence Model and acting upon
the improvement opportunities this has highlighted. We believe the EFQM
Excellence Award process provides the ultimate test of an organisation’s
performance against the model's exacting framework.”
Mr. Gunter Dombrowe, Healtcare Sector MD
31 |
� Industry: Healthcare
� Country: United Kingdom
� Number of Employees: 512
� www.siemens.co.uk/healthcare
Building on Strong Brand Loyalty
In 2010, Siemens Healthcare UK
won the national UK Excellence
Awards. Only one year later,
they are a European Prize
Winner. This proves their great
commitment and drive to learn.
After a rigorous assessment, the
Assessor Team concluded that
Siemens Healthcare UK puts care
for customers first by developing
long-term relationships. Their
people have a clear picture of customer needs which enables them to offer
advanced tailor-made solutions. Not surprisingly, Siemens Healthcare

enefits from significantly higher customer repurchase intentions compared
with their two main competitors.
The members of the EFQM Jury were mostly impressed by the excellent
brand loyalty results, especially compared to those of their competitors.
Siemens healthcare is successfully and robustly driving brand loyalty
through people and processes Moreover, their current results, trends and
forecasts only provide confidence that this positive performance will be
sustained in the future.
| 32
� Ian Clarke
� Faraday House, Sir William Siemens Square, Frimley, Camberley,
Surrey, GU16 8QD, UK
� +44 7808-827646
� ian.clarke@siemens.com

33 |

Bosch Car Multimedia, Portugal, S.A. is a production plant of complex
electronic systems. It operates in a rapidly changing environment where the
trends are developing quickly. In this environment, it is essential to be able
to perform at consistently high levels, and to be flexible to meet unexpected
changes. Bosch Car Multimedia, Portugal, S.A. has demonstrated to be able
to do this and is now recognised as Finalist.
| 34
� Industry: Car Multimedia Systems for
automotive industry
� Country: Portugal
� Number of Employees: 2300
� www.boschcarmultimedia.pt
“The EFQM Excellence Award process allowed us to take one more step
towards our Vision – achieving Excellence in all areas of the organisation.
Working with a high quality team of Assessors enabled us not only to draw a
full picture of the company but also to know where we stand in comparison
with the best-in-class companies throughout Europe. Learning from those
benchmarking organisations is essential for us to improve our performance.
Furthermore, the feedback report helped us to identify where we can
improve and gave us precise hints on how to proceed in order to build a solid
basis for our company’ sustainable future. This feedback has already been
incorporated into our internal continuous improvement process. Besides
that, I would also highlight the importance of the associates involvement
and participation – they played an essential role in all steps of this process,
sharing their perception of the company and showing a strong commitment
on being part of our development and future success. In summary, this
process was a true learning experience that will lead us to further improving
our organisation”.
Mr. Johannes Sommerhaeuser, Commercial Manager

The Key Drivers of their Success
� Leaders’ role model behaviour and ability to inspire their associates
to achieve objectives by encouraging teamwork, creativity,
innovation and continuous improvement.
� Highly motivated and engaged Associates and successful
implementation of competence management, training
programmes, development programmes and suggestions
programmes.
� Operational excellence in core processes.
35 |
� Jose Oliveira
� Rua Cidade do Porto – Ferreiros, 4705-086 Braga – Apartado 2458,
Portugal
� + 351 253 306 362
� jose.oliveira3@pt.bosch.com

Founded in 1991 by Spanish CEO’s, the Club Excelencia en Gestión vía
Innovación (CEG) is a not for profit association. CEG is dedicated to promote
competitiveness and innovation, through continuous improvement of both
people and organisations. CEG has achieved Finalist status in the EFQM
Excellence Award 2011.
“We applied for the first time and with one purpose: learning! An excellent
team of three Assessors first analysed our documentation working long
hours and then visited us for a week. They performed 25 interviews (our
staff is just 14 people!) and had a lot of interaction with us, our customers
and government bodies. It was a remarkable experience which has ended up
with a helpful feedback report to move forward.”
Juan Liquete, Secretary General
| 36
� Industry: Membership Foundation
� Country: Spain
� Number of Employees: 14
� www.clubexcelencia.org
Leading on Delivering Excellence
CEG has almost 300 member organisations on a national scale, drawn from
both the private and public sector and from all fields of economic and social
activity. CEG delivers Excellence and Innovation-related Trainings,
Recognition Scheme and Publications and organises different informationexchange
activities for members and customers.
And with success! Spain is the leading country in Europe in terms of the
number of Levels of Excellence recognitions, or “Sellos de Excelencia” as
they call the scheme. In addition, over the years, CEG has trained over
14.000 people in Excellence related matters.

CEG is very active in promoting Excellence, for instance by organising
different forums, meetings, business and best practice seminars and
collaboration with institutes.
37 |
� Susana Fábregas, Manager Recognition Schemes
� Avda. de Burgos, 19, 1ª pl. 28036. Madrid
� +34 91 383 62 18
� sfabregas@clubexcelencia.org

Lukoil-Permnefteorgsintez is one of the subsidiaries of Oil Company Lukoil
(OC Lukoil), located in the European part of Russia in the city of Perm. It is
the second largest oil refinery of the group and one of the largest in Russia.
Their objective is to become the number one refinery in Russia, in Europe
and in the World. There was a strong belief among the Assessor Team that
they can do it. Today Lukoil is a Finalist, and one step closer to their goal.
“Participation in such award processes gives very fruitful results. This allows
properly positioning our organisation within the European Economic
Community, assessing the level of our management system development
and identifying areas for further improvement. EFQM Excellence Model is
the ideal tool for doing such things. Effectiveness of this Model is confirmed
by practices in every field.”
Vladimir U. Zhukov, General Director
| 38
� Industry: Oil Refinery
� Country: Russia
� Number of Employees: 3500
� www.pnos.lukoil.com

Striving for Excellence as One
During the assessment the EFQM Assessor Team noticed that even though
Lukoil-Permnefteorgsintez is a large organisation of over 3500 employees, it
still operates as a “family company”. The entire team felt a strong spirit,
loyalty and pride within all staff members. The results confirm their feeling:
studies proof that the refinery is a preferred employer in the area.
Maybe most importantly, Lukoil has the executives that can drive and
inspire the organisation towards any target...to become one of the most
excellent companies in Europe and in the World.
39 |
� Roza Zykova Viktor Busyrev
� Roza.Zykova@pnos.lukoil.com Viktor.Busyrev@pnos.lukoil.com
� 84, Promyshlennaya St., Perm, 614055, Russia
� +7 342 220 20 23

Comarca Bilbao De Osakidetza is a public service responsible to provide
primary healthcare to the citizens of the geographic area of Bilbao. Their
mission is: “To meet the healthcare needs of the population of the
municipalities of Bilbao and Alonsótegi through the provision of public
healthcare services for the promotion, prevention, attention to and
improvement of health.” Their activity is based upon principles of
Universality, Equity, Solidarity, Efficiency, Quality and Sustainability. They
are recognised as a Finalist.
“The experience has been really positive. The assessment is an excellent
learning opportunity that otherwise is very difficult to achieve; the presence
in the Assessor Team of professionals from different sectors with a lot
of experience in management and, above all, different cultures and
countries, has allowed us to explore and take on new views that will be
critical to the future of our organisation”.
Jesus Larrañaga Garitano, CEO
| 40
� Industry: Healthcare
� Country: Spain
� Number of Employees: 808
� www.osakidetza.euskadi.net/r85-ghcbil00/es

Sustainable Healthcare
The leaders of Osakidetza Comarca Bilbao have developed a strong vision
about Corporate Social Responsibility and responsible management. The
Assessor Team recognised that CSR is deployed and integrated throughout
the entire organisation.
Osakidetza Comarca Bilbao wants to be a role model in Corporate Social
Responsibility, as they believe it is the way forward for public organisations
to build a sustainable future.
41 |
� Mikel Mujika
� Gran Vía Nº62 2ª planta, Bilbao, Spain
� +34 94 400 73 23
� mikel.mujikaorellana@osakidetza.net

REGTSA is an Independent body reporting to the Salamanca Provincial
Council. Their main areas of activities are Tax Management, Tax Collection,
and Information Management and they do it so well that they have
achieved Finalist status in the 2011 Awards.
| 42
� Industry: Finance, Taxation & Monetary Policy
� Country: Spain
� Number of Employees: 44
� www.regtsa.es
“Innovation, investment, structure, people and the guts to dare!” These are
some of the key words used by the Assessor Team to describe the building
blocks of REGTSA’s achievements.
“With its own success story REGTSA provides a model for a drastic change in
public administration using the EFQM Excellence Model. Innovation,
efficiency and participation are key factors for sustained success in the
public sector.”
Francisco Javier Iglesias, President

Innovation & Change in the Public Sector
Next to a professional approach to innovation management, another key
factor for success lays within the Fundamental Concept of Excellence:
“Succeeding through People”. At REGTSA, ordinary people achieve
extraordinary things. How? Through swarm knowledge: the organisation
creates “Participative Working Groups” in which employees define
improvements together to nurture innovation.
The Assessor Team concluded: “Pride, self-esteem and enthusiasm could be
felt among all groups currently in action.” In addition, REGTSA develops
extremely close relationships with municipalities in order to better
understand their needs and to be able to offer them services municipalities
would sometimes not even dream of.
REGTSA provides a role model for drastic, positive change in public
administration. Moreover, REGTSA successfully employs the EFQM
Excellence Model to create sustained success.
43 |
� Manuel Rodríguez Maseda
� Avda Carlos I nº 64. 37008 Salamanca, Spain
� +34 923 280551
� mane@regtsa.es

The State Unitary Enterprise "Vodokanal” of St. Petersburg provides water
and wastewater services to the city of St. Petersburg. Protection of water as
a source of life for future generations is now recognised as they became an
EFQM Finalist!
“Improving the management of an organisation is a continuous process,
difficult and sometimes unexpected, but always interesting and bringing
pleasure and excitement of the achieved results.”
Anatoly Kirimitchiev, Director of Quality System Department
| 44
� Industry: Water Supply & Disposal
� Country: Russia
� Number of Employees: 8600
� www.vodokanal.spb.ru
A Sustainable Future for Water
“Through its mission and challenging journey, Vodokanal has become a role
model in its country and the Baltic region for environmental matters,”
comments the Assessor Team after the site visit.

The company’s core business goals are very strongly linked to the idea of
sustainability. The use of the latest technology for water treatment, and the
investments to increase awareness amongst children and young people; are
only two striking examples of their sustainability strategy.
In addition “building partnerships” is also a cornerstone in Vodokanal’s
journey to Excellence. The Assessor Team witnessed a widely implemented
culture of building long-term relations with multiple stakeholders.
Vodokanal is for instance one of the first companies in its industry to
transform a new concept into reality: the “Public Private Partnership”,
enabling them to reduce fixed cost.
45 |
� Kirill Biryukov
� 42, Kavalergardskaya st., St. Petersburg 191015, Russia
� +7 812 498 39 78
� biryukov_kk@vodokanal.spb.ru

Umicore Precious Metals Refining is the world market leader in recycling
complex waste streams containing precious and other non-ferrous metals.
They offer recycling and refining services to industrial customers worldwide
in a sustainable way by applying world class environmental standards. They
are recognised as a Finalist.
“People in Umicore appreciate
that Umicore is a safe and
financially stable place to
work at and value the
flexibility they are offered."
and "Taking responsibility for
a sustainable future is the
concept that drives the
Umicore business model;
social responsibility towards
the community and
environment is embedded in the Umicore culture and widely shared by
employees at all levels in the organisation.”
Mr. Koen Demesmaeker, Senior Vice-President
| 46
� Industry: Manufacturing / Metals Refining
� Country: Belgium
� Number of Employees: 1275
� www.preciousmetals.umicore.com

Taking Responsibility for a Sustainable Future
Taking Responsibility for a Sustainable Future is the Fundamental Concept
of Excellence driving the business model of Umicore Precious Metals
Refining. Social responsibility towards the community and environment is
embedded in their culture throughout the entire organisation, widely
shared by employees at all levels. Ensuring a safe and healthy working
environment, implementing high business ethical standards, and developing
technologies for future recycling solutions are just a few examples of their
sustainable engagement.
47 |
� Remy Reul
� Adolf Greinerstraat 14, 2660 Hoboken, Belgium
� +32 3 821 6368
� remy.reul@eu.umicore.com

Worthington Cylinders Austria is part of the Worthington Industries Inc.
They produce different types of seamless steel cylinders for high-pressure
gases, liquefied gases as well as acetylene. The company has around 250
active customers from over 60 countries. They are recognised as a Finalist.
“We like to think of the EFQM Excellence Model and Awards process as our
GPS navigation system for our journey towards excellence. It helps our
organisation stay on track, measure progress made, and provides an
opportunity to acknowledge and celebrate our advances. The EFQM
organisation and our 2011 Assessor Team brought a high level of
professionalism and competence to this endeavour and we value their
contributions to our further development and continued organisational
success.”
David J. Kelly, Managing Director
| 48
� Industry: Fabricated Metal Products
� Country: Austria
� Number of Employees: 330
� www.whtg.at
Mobilizing People, Working as One Team
Worthington Cylinders is based in a rural part of Austria with historically
very low unemployment; low birth rates and the attractiveness of urban
areas have led to a shrinking population base in our region. Hence, one of
their main leadership focuses is
attracting and retaining the right
people. Worthington Cylinders
seeks to differentiate
themselves as an employer not
through more pay, but rather
with a high energy, transparent,
communicative, interesting, and
fun company culture and work
climate.

The Assessor Team comments: “Their people strategy is, without any doubt,
a major success factor. Avoiding the simplistic solution of salary inflation,
Worthington Cylinders has successfully focused on the softer aspects of
organisational development. In consequence, it has created one of the most
convincingly loyal workforces, committed passionately to the company,
highly skilled and motivated people who are proud to be part of the
company. In relation to the phenomena of the ‘War for Talent’, they have
distinguished themselves as an exemplar of good practice.”
49 |
� Franz Puchegger
� Beim Flaschenwerk 1, 3291 Kienberg bei Gaming, Austria
� +43 7485 606 0
� Franz.Puchegger@wthg.at

A special thank you goes out to the members of the jury for their
involvement, contribution and expertise. The jury members are responsible
for selecting the Finalists, Prize and Award Winners. Their role is crucial and
demanding. Thank you!
| 50
� Ana María Rodriguez de Viguri - Aliad Conocimiento y Servicio S.L.
� Allan Ahrensberg - Ahrensberg Excellence
� Marc Duhem – EFQM Chairman
� Vittorio Cesarotti – Universita' di Studi di Roma 'Tor Vergata'
� Sabine Kern – VAMED-KMB Krankenhausmanagement und
Betriebsführungsges.m.b.H.
The role of the Process Support Person or PSP is to coach the Assessment
Team Leaders during the entire Award process. They help to ensure
consistency, within and across teams.
Their role is very much appreciated by the Team Leaders as well as by us.
Therefore, we would like to thank our 2011 Process Support Persons for
their contribution.
� Chris Hakes, Leadership Agenda Ltd.
� Geoff Carter, PACE Performance Ltd.
� Hans-Joachim Schneider, QMS GmbH und Co KG
� Laurie Bradley, TQMI Ltd.
� Mark Webster, Mark Webster Consulting Ltd
� Matt Fisher, EFQM

EFQM would like to acknowledge and thank the following EFQM Excellence
Award Assessors and their organisations for their work and contribution in
assessing the Award candidates for 2011. The Award could not succeed
without their commitment and professionalism and they are amongst the
best and most experienced Assessors in Europe.
The names highlighted in bold represent the Assessment Team Leaders.
First name Last name Company
Iosune Aguirre EFQM
Bahadir Akin Arcelik A.S.
Anja-Christina Albert Bayer Schering Pharma AG
Johan Allemeersch DM Holdings
Steffen Fihl Andersen Bülow Management A/S
Claus Andersen Air-Tech AS / Danish Centre for
Leadership
Véronique Ansseau EUROCONTROL
Sue Arundale EFQM
Ralf Baral Mieschke Hofmann und Partner
GmbH
Jean Bastien Robert Bosch France SAS – Rodez
Plant
Henk Bijl Philips Applied Technologies
Leon Bitar Crespo Arabian European Advanced
Services Company
Niklas Blomqvist Volvo Cars
Detlev Bohle DLR
Haluk Çangar Bosch Sanayi ve Ticaret A.Ş.
Monika Chodakowska Ricoh Europe
Georgios Christodoulou Cyprus Telecommunications - CYTA
Maria Cucu FiaTest Romania
Carlos d’Anglade European Investment Bank
Gaetano D’Emma Gaetano D’Emma
Nurşen Dağlı Bosch San. ve Tic. A.Ş.
51 |

Andreas Dalluege IBK
James Deacon Ricoh UK Ltd
Peter Dietrich Robert Bosch GmbH, Packaging
Technology
Pavlina Digna Aspire Academy for Sports
Excellence
Joerg Ellermann Schenker AG
Paul Evans Liverpool John Mooores University
Alan Faragher Strix
Christian Forstner Siemens AG
Paul Gemoets EFQM
Mia Goetvinck Ricoh Benelux
Naomi Goossens EFQM
Haluk Gözüyılmaz Robert Bosch Turkey
Thomas Gramstrup Promentek ApS
Milko Grebenc Danfoss Trata d.o.o.
Nathalie Guerin Philips Consumer Lifestyle
Umit Gündüz Bosch Sanayi ve Ticaret A.Ş.
Nuray Gürtekin Sen Siemens San. Tic. AŞ
Stefan Hagmann ASPIRE
Per Hansen Danish Center for Leadership
Andre Haynes Quality Squared
Petra Hemmer TRW Automotive GmbH
Felix Horner Suva
Norman Hughes Footloose Enterprises Ltd
Peter Hull Department for Work and Pensions
Regina Hummelsheim Sanden of Europe GmbH
Rashad Hurani Qatar Telecom - Qtel
Laura Huston Cargill Europe bvba
Patrick Jezequel ERDF
Susanne Kaldschmidt Sustainable Excellence Team
Taras Kalyta Quality System Centre “Pryrist-
Systema”
Volkan Kaplan Dupont
| 52

Siret Kegel Elqotec
Karmen Kern Pipan Metrology Institute
Thierry Kieffer Landis + Gyr
Hakan Kilitcioglu Middle East Quality Organisation
Rietta Klijn Help 2 Improve
Rainer Kutz Robert Bosch GmbH
Maxim-Henri Lagrilliere EFQM
Philippe Langeweg Ricoh Netherlands
Sonja Lehnen Hugo Boss Ticino SA
Gerhard Leu Gerhard Leu AG
Sabin Linaza Consultores Sayma
Nils Lippmann Robert Bosch San. ve Tic. A.S.
Roland Lochner Siemens AG
Walter Ludwig Excellence Coaching
John Macdonald TNT Express
Patrick Manns Robert BOSCH France S.A.S.
Ian May Siemens UK
Gordon McCallum Quality Scotland
Anastasia Michaelidou Cyprus Telecommunication
Kamenou Authority
Oscar Moracho Innovasalud- Management and
Health Consultancy Firm
Michel Morel de Alma Independent
Klaus Mueller SIRATEC
Gianluca Mule EFQM
Pascale Nagels SOLVAY S.A.
Manoochehr Najmi Graduate School of Management
and Economics
Maria Jesus Novo Fundacion Novia Salcedo
Britt Marie Olsson SJ AB
Geert Opdenbosch EFQM
Birgit Otto BO Consult
Hanne Vibeke Pedersen Posten Norden AB
John Pimblott John Pimblott Limited
53 |

Victoria Ramírez Jimena Aliad Conocimiento y Servicio, S.L.
Adriano Ruchini Minerva SPA
Peter Rümmer Carl Zeiss SMT GmbH
Mozhgan Sadr VAMED-KMB
Kristina Schiffer Clariant Produkte (Deutschland)
GmbH
Andreas Schmidt SSB Consult
Katharina Schott Siemens AG
Vincent Schu Ricoh Industrie France SAS
Celal Seckin Seckin Consulting and Training Co.
Ltd.
Jaques SÉGOT La Poste Corporate
Isabel Silva Independent
Annemie Simkens Independent
Marianne Duus Skjoennemann Posten Norden AB
Mark Slavicky PosAm Ltd.
Alain E. Smadja SYSMAN
Alaine Sommerville Quality Scotland
Nikola Šopar ComTrade d.o.o.
Pavol Surin PosAm, spol. s r.o.
John Swanwick Independent
Martin Swinnerton Ricoh Europe SCM B.V.
Tiia Tammaru Tallinn University of Technology
Michael Teubenbacher CPC Unternehmensmanagement AG
Enrico Tosto Telecom Italia
Milan Trcka Czech Society for Quality
Koenraad van Coillie Volvo
Andre van der Geest TNT-Post
Peter Van Haken Belgian Federal Police
Yves Van Nuland Comatech
Marie Odile Vanneraud La Poste Direction du Courrier
Alexander Vogel BMW Group
Karin Walter Karin Walter Consult
Carina Weigel ILEP e.V.
| 54

George Wilson Centre for Competitiveness
Hermann Ziegler siraTec Unternehmensberatung
GmbH
Michael Zoelzer Mieschke Hofmann und Partner
GmbH
55 |

In March 2011, 118 assessors from 27 countries came together in Brussels
to begin the EFQM Excellence Award 2011 assessments. These people
come from a diverse range of organisations, from the private and public
sectors, from SMEs to global multi-nationals. They also bring a wider range
of experience and skills to each team. The assessors are not just “business
excellence professionals”; they come from a wide range of backgrounds and
disciplines, from HR to IT, from Finance to Supply Chain Management.
Joining an EFQM Assessment Team is a unique learning experience. Where
else do you get the opportunity to work with a diverse multi-national team,
with a range of backgrounds and experiences on a real project? How else
would you get the opportunity to spend time with an organisation,
understanding their strategic challenges and helping them to understand
what they need to do to progress their journey towards excellence? Where
else can you practice gathering, compiling and rapidly processing
information from a number of different sources that enables you to gain
insights into an organisation in a few days, impressing their management
team?
If you want to act as an EFQM Assessor, please contact us via e-mail
(info@efqm.org) or by telephone (+32 2 775 3511).
| 56

57 |

Europe
� Ricoh Europe EMEA
Ricoh Europe currently has approximately 15,000 employees, based in 20 countries in Europe,
Middle East & Africa and an annual turnover of €3.3 billion. In Europe, the Ricoh are market
leaders in the office automation business, supported from a world-wide manufacturing base.
Belgium
� ESF - Agentschap Vlaanderen vzw
The ESF Agency reinforces the implementation and innovation of the Flemish employment
policy, thus helping to put into practice the Flemish reform programme in the context of the
revised Lisbon strategy. The ESF Agency fulfils its pivotal role in a customer-friendly and
transparent way. In a partnership context the ESF Agency is a major player with regard to
programme, knowledge and quality management, providing a framework for continuous
competence development and professionalization.
� GC Europe N.V.
GC Europe supplies dental materials for dentist and dental laboratories from its logistics
warehouse in Leuven, Belgium to dealer organizations in overall Europe and GCE delivers
product training to dental professionals. Their mission is to make GC one of the leading oral
health companies, supplying world-class quality products and services to all European dental
professionals.
Finland
� Oy Metsä-Botnia Ab
Botnia is the most responsible and cost effective pulp manufacturer for leading paper, board
and tissue producers in Europe and Far East. In addition to its own production, they market
and sell pulps from three other leading manufacturers: M-real, UPM and Cenibra, to global
market.
� Senate Properties
Senate Properties is a government owned enterprise responsible for managing and letting the
property assets of the Finnish state. The property stock includes university, office, and
research, cultural and other buildings. Senate Properties mainly lets premises to government
bodies.
� Veikkaus Oy
Veikkaus is a Finnish lottery for Finnish players. Veikkaus offers highquality gaming
entertainment reliably and responsibly producing each day over EUR 1,1 million lottery
revenue for Finnish society. Veikkaus contributes the bulk of its proceeds to the Finnish State,
which distributes it further to Finnish arts, sports, science and youth work the Finnish
Ministry of Education.
France
� EDF CNPE du Blayais
The Blayais Nuclear Power Plant is a group of 4 nuclear power plants, producing more than
3,600 megawatts located on the banks of the Gironde estuary near Blaye, South Western
France operated by Électricité de France.
� La Poste Direction du Courrier DOTC Paris Sud
La Poste is the major mail company in France. DOTC Paris Sud is managing mails on the half of
Paris town, serving more than 1 million customers.
| 58

59 |
� Promut
Promut was founded in 1990. The company is located in the economic area of Dijon, France.
Promut provides employment to disabled people and it has specialised in the maintenance
and development of landscapes gardening services.
� Syndicat des Eaux et de l'Assainissement du Bas-Rhin
Syndicat des Eaux et de l'Assainissement du Bas-RhinIs is a French Public sector organisation
distributing drinking water and managing the sewerage system on behalf of more than 450
municipalities (about 740,000 inhabitants) in the North of Alsace.
Germany
� Assa Abloy
Founded as a precision engineering and electrical engineering workshop in 1936, Effeff is a
global leading brand for electromechanical locking and unlocking devices. Electric strikes,
electric bolts, security locks, access control systems and escape route technology are among
the Effeff brand products which today provide security and convenience in over 75 countries
throughout the world.
� BMW AG Werk Regensburg
Plant Regensburg has been manufacturing vehicles for BMW AG since 1986. In 2010, approx.
250,000 vehicles made in Regensburg were delivered to customers all over the world.
Products include BMW 1, 3, M3 and Z4 series, individual, government and 4-wheel drive cars.
� Novaled AG
Novaled AG is a world-class technology provider in organic light-emitting diode (OLED)
technologies. Together with its proprietary materials, Novaled markets its advanced Novaled
PIN OLED® technology to display and lighting makers preparing their entry into this promising
new field.
� Sanden European Automotive Business Division
Sanden European Automotive Business Division is the market leader of supplying
compressors and components for automotive air conditioning. Sanden organisation has a
successful history of achievement in terms of Quality Performance and Quality and
Environmental Management.
Greece
� Athenian Sea Carriers Ltd.
Athenian Sea Carriers Ltd. is a Tanker Management Company with extensive experience
within the field of Crude Oil and Oil Products transport which by its nature may affect the
health and safety of people, the environment or communities. The Company has achieved a
leading position amongst Tanker Management Companies due to its capability to provide safe
and environmentally friendly oil transportation combining client satisfaction and protection
of public interests.
� Vivechrom Dr Stefanos D. Pateras S.A Paint & Varnish Manufactures
Vivechrom Dr Stefanos D. Pateras S.A Paint & Varnish Manufactures is a member of
AkzoNobel, the largest global paints and coatings company, holds the leading position in the
Greek paint market with products that protect and add colour to people’s lives.
Hungary
� MIVÍZ Kft.
The MIVIZ Kft. was founded in 2005. The main activity of the company is to provide water
more than 80.000 customers. Their regulation system is based on TQM principals that were
implemented in 2009.

Italy
| 60
� Alpha Beta Piccadilly
Alpha Beta Piccadilly helps South Tyrol to communicate. It is a co-operative founded in 1987
to promote intercultural communication and provide high-quality language learning
opportunities in South Tyrol, Italy. Our activities revolve around the link between language,
culture and society, covering language courses, teacher training, research & development,
and publishing. We are recognized at all levels as multilingual experts in the language field.
We are the largest language services provider in South Tyrol, with a turnover of some 3.5
million Euros. We have approximately 200 teachers who work for us over the year on both a
full or part time basis and 27 other members of staff (management, accounts, heads of
language departments, front office and the publishing house) who work in our two
offices/schools.
� AZB Arbeitsgemeinschaft Zweiter Bildungsweg
AZB is a training agency that promotes learning and teaching of European and extra-European
languages in South Tyrolean and Italian territory. Since 2002 AZB is authorized centre for the
TELC (The European Language Certificates) and City & Guilds, since 2008 for the CILS
University for Foreigners of Siena and from 2009 is authorized centre for the DITALS a
certifications related to the teaching of Italian as a foreign language. In addition, since 2010 is
authorized centre City & Guilds for the ACE qualification, for the delivery of the ACE training
path and its tests related to the teaching of English as a foreign language.
� Ricoh Italia S.R.L.
Ricoh Italy is responsible for the sales of Ricoh products and services within Italy and is a part
of Ricoh Europe. Their principal activities include sales, distribution, marketing and leasing of
both new and refurbished copiers, multi-functional devices, printers and related supplies as
well as services, directly to end user or through indirect channels (dealers). Furthermore the
company supplies integrated hardware and document related software and outsourcing
activities.
Poland
� Dzierzoniow Town Hall
Dzierzoniow Town Hall (DTH) shapes the town development and performs a function of a
local public administration. The primary reason for DTH’s existence is to satisfy the needs of
the citizens of Dzierzoniow through the implementation of the Strategy of Local Sustainable
Development
Spain
� Abertis Telecom, S.A
Abertis Telecom, S.A. is the telecommunication infrastructures operator of the Abertis Group.
It provides cutting-edge audio-visual services to radio stations at a national, regional and local
level, mobile radio-communications to security and emergency bodies, and
telecommunication services to other operators. And it designs, deploys and operates WIFI
networks for public administrations.
� ADIF- Dirección Ejecutiva de Circulación
ADIF- Dirección Ejecutiva de Circulación has the mission of controlling railway traffic safely
and sustainably. ADIF, the Administrator of Railway Infrastructures, is a state-owned
company, which plays a leading role in promoting the railway sector, working towards
converting it into the ideal mode of transport and facilitating access to the infrastructure
under fair conditions.

61 |
� Autoridad Portuaria de Gijón
Autoridad Portuaria de Gijón was built as a result of the industrial revolution that began in
the second half of the 19th century in Asturias. Located in the Cantabrian Sea, north of Spain,
the Port of Gijón is presented to Europe as the best route of entry and exit to the western
half of the Iberian Peninsula.
� Banesto
Banesto was created on May, 1st 1902 in Madrid and now is a large banking group in Spain
with more than 9,500 employees and more than 1,800 branches. Banesto's main activity in
Spain is commercial banking, particularly retail banking and business with small- and mediumsized
enterprises (SMEs) and shops. It also conducts wholesale banking and activities in the
capital markets.
� Caja Madrid
Caja Madrid is the fourth largest Spanish financial group and offers a complete range of
products and services for retail, business and private banking, with which it attends to the
needs of more than 7 million clients. It has a staff of more than 15,000 people and more than
2000 branches in Spain. It is the oldest of the Spanish savings banks (founded on 1702).
� Caja de Ahorros de Navarra
Caja de Ahorros de Navarra is a medium sized savings bank based in the Navarra region of
northern Spain with its headquarters in Pamplona. It has recently joined to Banca Cívica,
comprised of 4 savings banks, which employs 7,800 people and has more than 1,400
branches.
� Cemitec (Fundación Cetana)
Cemitec is the Multidisciplinary Centre of Innovation and Technology of Navarre. It is a
Technological Centre specializing in four disciplines: electronics, mechanics of fluids and
thermal engineering, metallic materials and polymeric materials.
� Centro de Atención Integral a las Drogodepencias de Getafe
Centro de Atención Integral a las Drogodepencias de Getafe is a Centre of Attention for Drug
Addiction sited in Getafe (Madrid). It began operations in 1988 as a municipal service to
support people who have drugs problems. It has four areas of intervention: prevention, care,
rehabilitation and reintegration of drug addicts.
� Colegio Base
Colegio Base was founded in 1962, is a private, family-owned, independent school. The school
provides a quality education at all levels from the nursery years through infants, primary and
the secondary level, and up to the pre-university years of Baccalaureate, finishing at 18 years
of age.
� Colegio Claret Aranda de Duero (Burgos)
Colegio Claret (Aranda de Duero) is a Catholic school which was founded in 1897 and sited in
Burgos. It is a private- concerted school. The school is a reference in its Community because
of the quality of its education, the collaboration and satisfaction of the families, their
commitment to service to society and its commitment to improvement and quality
management.
� Compañía Logística de Hidrocarburos CLH, S.A.
Compañía Logística de Hidrocarburos CLH, S.A. is the leading company on the Spanish market
for the transportation and storage of oil products, with a network of oil pipelines of more of
4,000 kilometres in length and 38 storage facilities. CLH Aviación is integrated into this group
and is present at the majority of Spanish airports, offering the storage, distribution and
service into plane of aviation fuels and lubricants.

| 62
� Coordinación General de Seguridad- Policía Municipal de Madrid
Coordinación General de Seguridad- Policía Municipal de Madrid is the Municipal Police force
of Madrid. Comprising more than 7,000 people at the service of the city of Madrid, ensuring
the security of the citizens and the tourist.
� Dirección Provincial de la Tesorería General de la Seguridad Social de Valladolid
Dirección Provincial de la Tesorería General de la Seguridad Social de Valladolid is one of the
52 Provincial Directorates of the General Treasury of the Social Security (that it collects and
custody funds of the System), sited in Valladolid and whose main functions are processing of
records and inform directly to businesses and workers through various channels.
� FREMAP Mutua de Accidentes de Trabajo
FREMAP Mutua de Accidentes de Trabajo is a collaborating body of the Spanish Social
Security, founded in 1933, which manages and protects Work-related Accident Risks and
Work-related Illnesses which the companies must mandatorily cover, without that
representing an additional cost to those already existing.
� Gerencia de Atención Primaria de Soria – Centro de Salud "Soria Norte"
Gerencia de Atención Primaria de Soria- Centro de salud "Soria Norte" is a health centre,
located in Soria, whose fundamental mission to care and improve the health of all people
living in its scope. Provides citizen services oriented to prevention, promotion, protection and
restoration of health.
� Gestión Integral de Recursos Humanos, S.A. (GIRH)
Gestión Integral de Recursos Humanos, S.A. (GIRH) is the company specializes in Human
Resources of Abengoa. Abengoa is an international company that applies innovative
technology solutions for sustainability in the energy and environment sectors, generating
energy from the sun, producing biofuels, desalinating sea water and recycling industrial
waste.
� Grupo Banco Sabadell
Grupo Banco Sabadell is Spain’s sixth largest banking group, which is comprised of different
banks, brands, subsidiaries and part-owned companies covering all areas of the financial
business sector. It has more than 10,000 employees and more than 1,300 branches.
� Hospital Universitario de Getafe
Hospital Universitario de Getafe is a Universitary Hospital located in Getafe, Madrid. It has
650 beds and a total built area of 78,509 m². This public hospital is managed by the
government of the Community of Madrid and is famous for its Burn Unit.
� REGTSA
REGTSA has the mission for management, liquidation, inspection and collection of taxes and
other public incomes, that town councils and other Public Organisms may delegate to the
Salamanca Deputation.
� Salesianos Pamplona
Salesianos Pamplona is a private school of Catholic inspiration sited in Navarra, in the north of
Spain. Was founded in 1927 and since then, is a reference in the education of youth Navarre.
The educational offer is very wide and provides all levels.

63 |
� Sanitas Hospitales
Sanitas Hospitales encompasses management of the medical centres and hospitals providing
medical care exclusively to members of Sanitas, the leader company in private insurance and
health care in Spain. Nearly 2 million people have trusted in its system and has more than 40
own centres.
� Sociedad de Infraestructuras Rurales Aragonesa, S.A. (SIRASA)
Sociedad de Infraestructuras Rurales Aragonesa, S.A. (Sirasa) is a public company owned by
the Government of Aragon, whose services are targeted to meet the needs of farmers and
ranchers. It provides training, assessment and support, to prepare people in rural Aragon in
the use of new technologies
� Universidad de Cádiz - Área de Biblioteca y Archivo
Universidad de Cádiz - Área de Biblioteca y Archivo is the Library and Archives Area of the
University of Cadiz, in the south of Spain. The University of Cádiz is a Public University created
in 1979 and strongly linked to the territory in which develops its activity. It is divided into 4
campuses with a total of 64 degrees.
� Universidad de Castilla La Mancha
Universidad de Castillal La Mancha is a Public University created in 1985 and sited in Castilla-
La Mancha. Its university community consists of more than 29,000 students, 2,200 professors
and 1,150 people dedicated to administration and services. It has a wide educational offer
with a total of up to 49 graduate degrees and more than 60 postgraduate, Masters and PhD
programmes.
The Netherlands
� Ricoh Nederland B.V.
Ricoh Nederland B.V. is the sales company within the Ricoh EMEA operations responsible for
sales and service of the full range of Ricoh products and solutions. Their principal activities
include sales, distribution, marketing and leasing of both new and remanufactured copiers,
multi-functional devices (MFP’s) and other printers, facsimiles and related supplies as well as
services, directly to customers and to independent distributors in the Netherlands.
Turkey
� Boytaş Furniture Industry and Trade CO.
Since it began production in 1996 Boytaş embarked on the journey of excellence and it has
been maintaining leadership and competitive advantage on Turkey furniture industry since
2008. Boytaş Furniture is manufacturer of Bellona and İstikbal brands.
� Farba A.Ş.
Farba founded by Bayraktarlar Group in 1979 with Cibie licency in Bursa/Turkey. Farba is
producing Automotive External Lighting such as Headlamp, Rearlamp and brake lamps,
located in three different locations in Bursa with around 500 employees. Farba’s suppliers are
Daimler, Ford, Fiat, Renault, Toyota, Volkswagen etc. with around 35 Million Euro Turnover.
Farba is working with Koito and Valeo licence but also Farba has Design and Development
Centre in Uludağ Technology Development Centre in Bursa. Farba has latest Lighting
production technologies, including Antihaze coating for Xenon Headlamp lenses and LED
rearlamp assembly line. Today, Farba is one of the best growing lighting suppliers in Turkey.
The MIVIZ Kft. was founded in 2005. The main activity of the company is to provide water
more than 80.000 customers. Their regulation system is based on TQM principals which was
implemented in 2009.

| 64
� Istikbal Furniture Industry and Trade CO.
Istikbal Furniture, Industry and Trade CO. is a leader furniture company in Turkey, that
manufactures spring mattresses, foundation boxes, home textiles (bed linen sets, duvets,
comforters, pillows, baby collections, bedding) and polyester fiber in its Kayseri facilities and
sofas, sitting groups and bases at its Adapazari facilities for the Istikbal and Bellona brands.
� Matay Otomotiv
Matay Otomotiv is a company of Orhan Holding. It was established in 1987 by Mr.İbrahim
Orhan to produce exhaust systems for automotive industry. Matay located in Gorukle
Industry area which is on the way of İzmir since 1991. Total land is 26.000 m2 including 17500
m2 production and 1500 m2 offices. In Karacabey plant ASM production started in 2008 and
stainless steel tube production started in 2009.The karacabey plant is 17.000 m2 including
3000 m2 tube production area. A part of the stainless steel tube need could be produced by
Karacabey plant. In Karacabey plant 16 person works for ASM production and 13 person work
for tube production. The exhaust produced for ASM could be delivered to final customers by
dealers.
� Opet Petrolculuk A.Ş.
Established in 1992, OPET Petrolcülük A.Ş. is engaged in retails sales, commercial and
industrial fuels, mineral oils, storage and international trade. Having its 50% shareholding
been acquired by Koç Holding Energy Group in 2002, OPET targets to be the first choice of
the consumers. KalDer’s Turkey Customer Satisfaction Index, OPET has declared its sector
leadership five times. With its Clean Toilet Campaign, Green Road Campaign, Exemplary
Village Project and Respect to History Project, OPET is also a difference-making organization
of the sector by its social responsibility approach.
United Kingdom
� Chartered Institute of Management Accountants - CIMA
CIMA is the world's largest professional body of management accountants. They achieved 5*
Recognised for Excellence in December 2010. This is CIMA’s second R4E, having previously
achieved accreditation at the 4-star level. This demonstrates that organisations that embrace
the EFQM Excellence Model can reap the rewards of continuous and sustainable
improvement.
� Devon & Cornwall Probation Trust
Devon & Cornwall Probation Trust has achieved 5 stars in the Recognised for Excellence (R4E)
programme. The Trust is funded by the National Offender Management Service (NOMS), an
executive agency of the Ministry of Justice that brings together the headquarters of the
Probation Service and HM Prison Service to enable more effective delivery of services. In an
average year, it manages approximately 3,000 offenders on Community Sentences, of which
1,000 are prison-based. Devon & Cornwall are now the fourth UK Probation Trust to achieve
accreditation in the programme at this level, joining Surrey and Sussex Probation Trust,
Merseyside Probation Trust and Humberside Probation Trust.
� Esterline Communications
Esterline is a specialized manufacturing company serving principally aerospace and defence
markets. Its Communications Systems division is a world-leading supplier of high quality,
state-of-the-art military audio and data products designed to operate in the most severe
battle environments. In 2009, whilst trading as Racal Acoustics, they achieved 4*
accreditation and the award of 5* this time recognises the significant improvements the
business made and continues to make.

65 |
� First TransPennine Express
FTPE received 5* accreditation in November 2010. FTPE were the first UK Train Operator to
be awarded 5* R4E by the BQF and are also the first organisation to gain this through the
BQF's partnership with North of England Excellence (NoEE).
� Glasgow Housing Association
As one of the UK’s biggest social landlords, GHA has around 45,000 tenants and looks after
26,500 factored homeowners through its factoring Arm Your Place. GHA’s passion is to deliver
modern, customer-focused serviced that meet the needs of current and future customers.
� Humberside Probation Trust
Humberside Probation gained 5* accreditation earlier this year and demonstrated significant
improvements on their 2008/9 application when they achieved 4 stars.
� Leicestershire and Rutland Probation Trust
Leicestershire & Rutland Probation Trust achieved 5 stars R4E in May 2011. The Trust
demonstrated significant performance improvements since its previous application in
December 2007 which resulted in 4 stars. The Trust is funded by the National Offender
Management Service (NOMS), an executive agency of the Ministry of Justice that brings
together the headquarters of the Probation Service and HM Prison Service to enable more
effective delivery of services.
� Merseyside Probation Trust
The Probation Service supervises adult offenders who have been given a Community Order by
the courts, or who have been released on licence from prison. The Merseyside Probation
Trust is part of the National Offender Management Service, which in turn is part of the
Ministry of Justice. It employs around 700 staff in over 30 locations across the county, and its
head is Chief Executive Officer John Stafford.
� Northern Rail
Northern Rail achieved 5* accreditation in January 2011. They run trains across north of
England, calling at over 500 stations and serve a population of nearly 15m.
� Specialist Schools and Academies Trust
SSAT is an independent, not-for-profit membership organisation dedicated to raising levels of
achievement in secondary education. It achieved the highest Recognised for Excellence (R4E)
5 star score in 2008. In renewing their R4E accreditation in May 2011, they have managed to
not only retain their 5 stars, but also to strengthen their scores in some of the key criteria
against a backdrop of considerable change
� University of Winchester
The University of Winchester was established in 1840, and has around 6,000 students, of
which half are full-time. It is best-known for as a centre for teacher training, and is one of the
largest providers of primary school training in England.
� Virgin Trains
Virgin Trains recently accreditation R4E at 5-star level in June 2011. Part of the Virgin Group,
Virgin Trains operates long-distance passenger services on the West Coast Main Line (WCML)
between London, the West Midlands, North West England, North Wales and Scotland.
� Wakefield & District Housing
Wakefield and District Housing (WDH) is a not-for-profit, non-publicly funded organisation
that is committed to building confident, thriving communities. It is a large single housing
stock transfer organisation with over 31,000 homes in the Wakefield District.
� Wherry Housing Association
Wherry Housing is part of Circle (formerly Circle Anglia) housing group and is a non-profit
making organisation, which means that any 'surpluses' are invested back into new and
existing homes.

Belgium
� STIB
Cyprus
� IT Department of Marfin Popular Bank Public Co Ltd
Denmark
� EUC Vest
Finland
� Helsingin Energia/HelenLämpö
� Pohjois-Karjalan koulutuskuntayhtymä
� Savonia University of Applied Sciencies, School of Health Care Kuopio
France
� Aéroport Lyon-Saint Exupéry
� CQS Conseil
Germany
� Burton
� Jökel Bau GmbH & Co. KG
� Learning Center der Roche Pharma AG
� Waldburg-Zeil Kliniken GmbH & Co. KG Zentrale, Isny-Neutrauchburg
Greece
� Uni - Pharma Kleon Tsetis, Pharm. Labs S.A
Hungary
� EDF DÉMÁSZ Hálózati Elosztó Kft.
� Pannon Guard Zrt.
� EDF DÉMÁSZ Zrt.
Italy
| 66
� Arena Broker
� Bildungshaus Kloster Neustift
� Bildungshaus Schloss Goldrain
� Bildungshaus Lichtenburg
� Camera di CCommercio Industria Aagricoltura e Artigianato di TREVISO
� GlaxoSmithKline Regional Service Centre Verona - Pack Artwork Shared Service (PASS)
� Haus der Familie – Lichtenstern
� KVW Bildungsreferat
� SBB-Weiterbildungsgenossenschaft
� Verband der Volkshochschulen Südtirols
� Volkshochschule Urania Meran Genossenschaft
�
Portugal
� Servilusa, Agências Funerárias, S.A.

Qatar
� Qatar Telecom – Qtel
Spain
� Asociación AMICA
� Asociación de Esclerósis Múltiple de Navarra (ADEMNA)
� Autoridad Portuaria de Ferrol – San Cibrao
� Autoridad Portuaria de la Bahía de Cádiz
� Azkoyen Medios de Pago, S.A.
� Banc de Sang I Teixits
� Cartonajes VIR, S.A.
� CONF. ESP.FAM. Enfermos Alzheimer y otras demencias - CEAFA
� Cefoim S.L.
� Centro de Educación Castroverde - ITAC
� Centro de Formación Profesional María Auxiliadora
� Centro Integrado Politécnico (CIP) Donapea
� Clínica Baladrón
� Clínica Rodríguez - Recio
� Colegio Ave María (Escuela Vedruna)
� Colegio de Ingenieros Técnicos Industriales de Navarra
� Colegio Inmaculada-Jesuitas Gijón
� Colegio Menesiano (Madrid)
� Colegio Nuestra Señora de la Paz
� Colegio Padre Damián Sagrados Corazones
� Colegio Padre Dehón
� Colegio Pio XII
� Colegio Pureza de María Ontinyent
� Colegio Ramón y Cajal
� Colegio Sagrada Familia Cesafa, S.L. (Zaragoza)
� Colegio Sagrado Corazón de Guadalajara
� Colegio Sagrados Corazones (Madrid)
� Colegio Sagrados Corazones (Miranda de Ebro)
� Colegio Salesiano San Antonio Abad
� Colegio Salesiano San juan Bosco (Arévalo-Ávila)
� Colegio Salesiano San juan Bosco Puertollano (Ciudad Real)
� Colegio San Juan Bautista de la Salle
� Colegio Santa María La Real
� Colegio Seminario Menor Agustiniano
� Colegio Virgen de Mirasierra (Madrid)
� Enagás, S.A.
� Exploraciones Radiológicas Especiales, S.A. (ERESA)
� Fermeval
� Formación Ocupacional Permanente S.L.
� Gerencia de Atención Primaria Salamanca Centro de Salud la Alamedilla
� Grupo Conforsa, Análisis, Desarrollo y Formación, S.A.
� Grupo Isastur
� Grupo Lacera Oviedo
� Grupo Sorolla
� Hospital San Rafael
� Hospital Universitario de Canarias
� Hospital Universitario de Fuenlabrada
67 |

| 68
� Hospiten Gestión, A.I.E.
� I.E.S. Julio Caro Baroja Pamplona (Navarra)
� Iberdrola Ingeniería y Construcción S.A.U.
� IES Infante Don Juan Manuel
� Inspección Técnica de Vehículos , S.A. (ITVASA)
� Instalaciones Inabensa, S.A.
� Institut Català d'Avaluacions Mèdiques
� Instituto de Educación Secundaria nº 1
� Instituto Municipal de Empleo y Promoción Económica (IMEPE)
� Instituto Técnico Industrial (ITM) Miranda de Ebro
� Learning. Innovaciones Pedagogicas, S.A.
� Línea Madrid Ayuntamiento de Madrid
� Mantenimientos y Montajes Ría de Avilés, S.A. (Monrasa)
� MSL Software S.L.
� Nafarco Noain (Navarra)
� Orden Hosp. San Juan de Dios - Hospital San Juan de Dios de León
� Organismo Autónomo de Madrid Salud (OAMS). Área de Seguridad
� Radio ECCA - Fundación Canaria
� Sanromán Consultoría y Formación
� Sociedad de Gestión Pública de Extremadura (GPEX)
� Tesorería General de la Seguridad Social de Navarra
� Universidad de Granada - Biblioteca
� Universidad de Sevilla
� Universidad de Zaragoza
� Universidad Europea de Madrid
� Universidad Europea de Madrid servicio de biblioteca - Dulce Chacón
� Universidad Nacional de Educación a Distancia (UNED)
� Universidad Pontificia de Comillas - Servicio de Biblioteca
� Vasabe, S.L.
Slovakia
� U. S. Steel Košice, s.r.o.
Switzerland
� Manor AG, Division Supply Chain Management
The Netherlands
� Ricoh European Service Parts Centre
Turkey
� Aktaş Hava Süspansiyon Sistemleri San. ve Tic. A.Ş.
� Aras Cargo Yurtiçi Yurtdışı Taşımacılık A.Ş.
� Beşsan Makarna Gıda San. A.Ş.
� Çelebi Ground Handling INC.
� Cüno Tekstil Konf. San. Ve Tic. LTD. ŞTİ.
� T.C. M.E.B. Zübeyde Hanım Kız Teknik ve Meslek Lisesi
� T.C. Tarsus Belediyesi
� Türk Hava Yolları Teknik A.Ş.
� Odeon Tours
� Xerox Büro Araçları Ticaret ve Servİs A.Ş.
United Kingdom

69 |
� Avon & Somerset Probation Trust
� Big Lottery Fund
� East Midlands Trains
� EcovertFM- Cabinet Office Contract
� Helm Housing
� House of Commons-Department of Facilities
� Ratcliffe-on-Soar Power station
� Siemens Mobility Rolling Stock & Sales
� Southern Railway
� South Yorkshire Probation
� South West Trains

Belgium
� Umicore CSM Olen, Production & Services
Denmark
� Aalborg Kommunes Tandpleje
� Ingeniørhøjskolen i Århus
� SKAT Betalingscenter Ringkøbing
� Statens Center for Kompetenceudvikling
� Ungdommens Uddannelsesvejledning i Herning og Ikast-Brande
France
� Cabinet SOUCHET
Germany
� AHR Grupp
� CmxKonzepte GmbH & Co. KG
� DGB Bildungswerk Bayern e.V.
� LORENZ DENTAL Unternehmensgruppe
� V. Wedel Nutzfahrzeugversuch GmbH
Greece
� All Seas Marine
� EFG Eurobank/ Client Relations Office
Hungary
� DKG-EAST Olaj- és Gázipari Berendezéseketet Gyártó Zrt .
Italy
| 70
� Fondazione Kepha
� Kardinal Nikolaus Cusanus Akademie
Luxembourg
� Syrdall Schlass Centre Thérapeutique Manternach (CTM)
Portugal
� Groundforce Portugal – Serviços Portugueses de Handling, S.A.
Spain
� Abener Energia, S.A.
� Adis Meridianos
� Aeropuerto de Lanzarote- Aena
� Aeropuerto de Pamplona
� Agència de Salut Pública de Barcelona
� Area de Deportes de la Universidad de Cádiz
� Area V de Salud de la Región de Murcia
� Aso. Familiares de Enfermos de Alzheimer de Castellón AFA CS
� Asociación Protectora de Personas con Discapacidad Intelectual- APROSU
� Aula Técnica de Formación, S.L. (ATF)
� Centro Concertado Nuestra Señora de la Asunción y San José A
� Centro Técnico de Automatismos e Investigación (CTAI)
� Cetir Centre Mèdic S.L.
� Ciudad San Juan de Dios

71 |
� Club Asturiano de Calidad
� Colegio Blanca de Castilla de Burgos
� Colegio Concertado la Asunción
� Colegio San José Hermanas Franciscanas de la Inmaculada
� Colegio Santa María Coop.V.
� Complejo Hospitalario Universitario Insular de Canarias
� Fundación Escuela Teresiana
� Fundación General de la Universidad Politécnica Madrid
� Fundación Laboral de la Construcción
� Fundación Metal Asturias
� Fundación Noray Proyecto Hombre Alicante de la C.V.
� Fundación Socio-Sanitaria de Castilla la Mancha (FISLEM)
� Gerencia 061. Murcia
� Gerencia de Atención Primaria de Soria C.S. San Esteban de Gormaz
� Gestió Sanitària de Mallorca (GESMA)
� Grupo Adams
� Grupo Gesor
� Hospital Gregorio Marañón
� Hospital Universitario Virgen de la Arrixaca (Murcia)
� I.E.S. La Guancha (La Guancha)
� I.E.S. Faro de Maspalomas - Las Palmas de Gran Canaria
� I.E.S. José Zerpa - Las Palmas
� I.E.S. la Orotava-Manuel González Pérez - Tenerife
� I.E.S. las Indias - Santa Cruz de Tenerife
� I.E.S. Villa de Agüimes - Las Palmas
� Innovación y Desarrollo Local, S.L. ( IDEL)
� Julio Crespo Canarias, S.A.
� Leitat
� Org. Autónomo Recaudación y Gestión Tributaria Badajoz (OAR)
� Redur/Lozano Transportes
� Redyser Transporte, S.L.
� Servicio de Extensión Universitaria - Universidad de Cádiz
� SLG Instituto de Formación, S.L.
� Telefónica Learning Services S.L.U.
� Unidad de evaluación y calidad - Universidad de Cádiz
� Universidad de Burgos
� Universidad de Sevilla
Switzerland
� Kantonale Psychiatrische Dienste - Sektor Nord
� PHZ Luzern
� Steinhof Pflegeheim Luzern

Turkey
� Fillo Kargo A.Ş
� Kalekim Kimyevi Maddeler Sanayi ve Tic. A.Ş.
� KYK Yapı Kimyasalları Sanayi ve Ticaret Limited
� Makbule Atadan Anaokulu
� Sertrans Uluslararası Nakliyat ve Ticaret A.Ş
� T. C. Düzce Üniversitesi
� T.C. Mamak Belediye Başkanlığı
� T.C. M.E.B. Şeyhli İlköğretim
� T.C. M.E.B. Üsküdar IMKB Kız Teknik ve Meslek Lisesi
United Kingdom
� City Of Edinburgh Council
� Clackmannanshire COUNCIL
� Cornerstone
� Lincolnshire Probation Trust
� SEAP ICAS
| 72

Belgium
� EFQM
� Sireas
� Teleroute SA/NV
� VIA Don Bosco
Colombia
� Colegio Andino Bilingüe
� Colegio Biffi
� Colegio Cardenal Sancha
� Colegio Carmen Teresiano
� Colegio Colombo Americano
� Colegio Colombo Hebreo
� Colegio de Cambridge
� Colegio de Formación Integral Mundo Nuevo
� Colegio de Nuestra Señora del Pilar Sur
� Colegio del Divino Niño
� Colegio del Santo Ángel
� Colegio Divino Salvador
� Colegio Franciscano del Virrey Solis
� Colegio Gimnasio Los Sauces
� Colegio Hacienda Los Alcaparros
� Colegio José Allamano
� Colegio José Joaquín Castro Martínez
� Colegio La Gotica del Saber
� Colegio Lisa Meitner
� Colegio Lorenzo de Alcantuz
� Colegio Miguel Antonio Caro
� Colegio Montferri
� Colegio Nuestra Señora de la Sabiduría
� Colegio Nuestra Señora del Pilar Chapinero
� Colegio Nuevo Campestre
� Colegio Psicopedagógico el Futuro de Villa del Rio
� Colegio Sagrado Corazón de Jesús
� Colegio Salesiano San Juan Bosco
� Colegio San Francisco de Asís
� Colegio San Patricio
� Colegio Santa Ana
� Colegio Santo Ángel de la Guarda
� Colegio Stella Maris
� Colegio Stella Matutina
� Fundación Educativa Colegio Wesleyano del Norte
� Fundación Educativa Montelibano
� Gimnasio Alessandro Volta
� Gimnasio Colombo Británico
� Gimnasio Cristiano Adonai
� Gimnasio El Portillo
� Gimnasio La Khumbre
� Gimnasio San Angelo
73 |

| 74
� Gimnasio Santa María del Alcázar
� Institución Educativa de Santa Ana
� Institución Educativa Distrital Madre Marcelina
� Instituto Nuestra Señora de la Sabiduría para Niños Sordos
� Instituto San Juan de Dios
� Liceo Navarra
Cyprus
� Water Board of Larnaka
France
� Conseil Général de l'Hérault
� La Poste - Direction du Courrier DOTC Anjou-Maine
� La Poste Direction du courrier DOTC Auvergne
� La Poste Direction du Courrier DOTC Beauce Sologne
� La Poste Direction du Courrier DOTC du Rhône
� La Poste Direction du courrier DOTC Haute Bretagne
� La Poste Direction du Courrier DOTC Limousin
� La Poste Direction du courrier DOTC Loire vallée du Rhône
� La Poste Direction du courrier DOTC Midi Pyrénées Nord
� La Poste Direction du Courrier DOTC Midy Pyrénnées Sud
� La Poste Direction du Courrier DOTC Poitou Charentes
� La Poste Direction du Courrier DOTC Val de Marne
� La Poste Direction du Courrier PIC Marseille Provence Alpes
� Pôle Emploi Direction du Cabinet et de la transformation
� Pôle Emploi Direction Générale Adjointe Qualité Maitrise des Risques
� Pôle Emploi Direction Prévention des Fraudes
Germany
� DGB-Bildungswerk NRW e.V.
� DLRG Landesverband Nordrhein
� Friedrich-Ebert-Stiftung
� HA 14 Kundenservice und –abrechnung der Stadtwerke Hannover AG
� Kneipp-Gesundheitsforum-Bildungswerk für Gesundheit e.V. im Kneipp-Landesverband NRW
e.V.
� Kunden Center der Roche Pharma AG
� Pflege- und Funktionsdienst, Ortenau Klinikum Offenburg-Gengenbach
� SIS Swiss International School gemeinnützige GmbH
� Stiftungsklinikum Mittelrhein, Bereich Altenhilfe
� Universitätsklinikum der Ernst-Moritz-Arndt-Universität Greifswald
� Verein für europäische Sozialarbeit, Bildung und Erziehung (VESBE) e.V.
� Volkshochschule Ludwigsburg
Greece
� Hellenic telecommunications SA/Quality Management Systems Division
� Nomiki Bibliothiki Group
� Wilo Hellas S.A.
Hungary
� B.Braun Avitum Hungary Zrt.
� Bács-Kiskun Megyei Önkormányzat Kiskőrösi Közoktatási Intézménye
� Bocskai István Általános Iskola
� Budapest Airport Zrt.

Italy
75 |
� Herendi Porcelánmanufaktúra Zrt.
� ISD DUNAFERR Zrt.
� Jabil Circuit Magyarország Kft.
� Katona József Általános Iskola
� KEREK VILÁG ÓVODA
� Magyar Posta Zrt. Stratégiai Koordinációs Igazgatóság
� Nagykovácsi Általános Iskola
� Népművészeti és Kézműves Óvoda
� NI Hungary Kft.
� Nyírségvíz Zrt.
� Pannon Novum Nyugat-dunántúli Regionális Innovációs Nonprofit Kft.
� Pápai Gazdasági Szakképző Iskola és Kollégium
� Sinergy Energiaszolgáltató, Beruházó és Tanácsadó Kft.
� Virág Árok Óvoda
� Zuglói Tihany Óvoda
� Azienda USL N. 6 - LIVORNO Dipartimento della Prevenzione
� Fondazione 'G. MAHLER'
� FORMACONSULT Società Cooperativa
� Istituto Galilei
� Istituto Sandro Pertini
� Istituto SI Barga
� Istituto SIS Marco Polo (e sede associata C. Cattaneo)
� Istituto TCS G. Peano
� Istituto TSC G. Galilei
� Katholisches Bildungswerk
� Liceo Scientifico Vallisneri
� Novares Group
� Provincia Auton. di Bolzano Ripartizione Lavoro
� Volgger Holz GmbH
Palestine
� Palestinian Police Department
Portugal
� Aeroportos e Navegação Aérea da Madeira, S.A. - ANAM
� Estádio Universitário de Lisboa
� Secretaria Geral do Ministério da Educação
Spain
� Academia Colón Tres, S.A.
� Academia Lagasca Serrano, S.A.
� Academia Las Naciones, S.L.
� Academia Lider System, S.L. Madrid
� Academia Lugones
� Academia New Style Madrid S.L.
� Academia Santa María, S.L. (Getafe)
� Admira Visión
� AFA Formación Continua, S.L.
� AFAEM Despertar
� Agencia para el Empleo de Madrid

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� ANTARIS - Asociación Nazarena de Terapia de Apoyo, REHABILIT
� Apacaf
� Apadis Bahía de Algeciras
� Aprona
� Aquinuve, S.L.
� Asata
� Asociación Amat
� Asociación Babilón
� Asociación Cántabra Pro-Salud Mental - ASCASAM
� Asociación Colabora Ciudad Real
� Asociación de Ayuda a Familias de Drogodependientes - ADAFAD
� Asociación de Daño Cerebral Sobrevenido de Castilla La Mancha
� Asociación de Educadores Las Alamedillas
� Asociación de Familiares de Personas con Alzheimer Extremadura (AFAEX)
� Asociación de Familiares y Enfermos Mentales de Asturias (AFESA)
� Asociación de Lucha Contra la Droga (ALUCOD)
� Asociación de Personas con Parálisis Cerebral de Huesca
� Asociación Eslabón, Iniciativas de Promoción de Empleo
� Asociación Horuelo Madrid
� Asociación NOESSO
� Asociación Nuevo Horizonte
� Asociación Ourensana de Esclerosis Múltiple - AODEM
� Asociación para la Prevención de la Drogadicción y Ayuda al Drogadicto - ADROGA
� Asociación Pro Enfermos Mentales de a Coruña - APEM
� Asociación Provincial de Familiares de Personas - Autismo Cádiz
� Asociación Semilla (Madrid)
� Asociación Síndrome de Down de Sevilla y Provincia
� Asociación Tierra Nueva
� Aspanri - Aspanridown
� Aspnais - Asociación de Padres o Tutores de Personas con discapacidad
� Associaciò Prohabitatge
� Asturfeito
� Atart S.L.
� Atra Asociación
� Atra clinic S.L.
� Autismo Sevilla
� Autoescuela Rayo
� Ayuntamiento de Boadilla del Monte
� Ayuntamiento de San Sebastián de los Reyes
� Caleras de San Cucao
� Carrocerías Ferqui
� Cenec Servicios, S.A.
� Cenec, S.A.
� Centro Asociado de la Uned. A Coruña
� Centro Asociado de la Uned. Almería
� Centro Asociado de la Uned. Bizkaia
� Centro Asociado de la Uned. Cádiz
� Centro Asociado de la Uned. Cantabria
� Centro Asociado de la Uned. Ciudad real (valdepeñas)
� Centro Asociado de la Uned. Granada (motril)
� Centro Asociado de la Uned. Guadalajara

77 |
� Centro Asociado de la Uned. Huesca (barbastro)
� Centro Asociado de la Uned. Las Palmas
� Centro Asociado de la Uned. Lugo
� Centro Asociado de la Uned. Ourense
� Centro Asociado de la Uned. Soria
� Centro Asociado de la Uned. Zaragoza (Calatayud)
� Centro Ave María San Cristóbal Granada
� Centro Cultural Deportivo Tajamar
� Centro de Enseñanzas Ocupacionales, S.A."CEO"
� Centro de Estudios Profesionales (CEP)
� Centro de Formación de Conductores Oliván S.L.
� Centro de Formación para el Empleo (Madrid) - CODESA
� Centro de Formación Torrón (@rroba estudios profesionales)
� Centro de Tecnología del Espectáculo
� Centro Informático Coslada S.L.
� Cets Informática
� Coceder
� Colectivos de Acción Solidaria, CAS
� Colegio Divina Pastora - Ávila
� Colegio Loyola - PP. Escolapios Oviedo
� Colegio Nuestra Señora de Fátima - Don Orione
� Colegio Nuestra Sra. de los Remedios Soc. C madrileña
� Colegio San Isidro, S.L. (Getafe)
� Confederación Española de Personas con Discapacidad - COCEMFE
� Cooperativa de Enseñanza José Ramón Otero Sociedad Coop. MA
� Cooperativa Farmacéutica Asturiana (COFAS)
� Daniel González Riestra, S.L.
� DCD distribuidora cultural, S.L.
� Departamento de Formación Prof. Hermandades trabajo Centro de Madrid
� Dicampus, S.L.
� Discafis-Cogami - Federación Provincial de Asociacions de DI
� EAPN CLM
� Ecolimpieza Extremadura, S.L.
� Edide
� Edi-Escuela de Informática
� Escuela el Principito, Armaisma
� Escuela Internacional de Medios Audiovisuales
� Escuela Politécnica Giner- (C.E de Tecn.Aplicada, S.L.)
� Estación de hidrobioloxía "Encoro Do Con" (EHEC)
� Expertos en Servicios de Consultoría EXES S.L.
� FEAPS Andalucía
� Federació Catalana d'Esports de Persones amb Discapacitat Física
� Federación de Asociacións de Persoas Xordas de Galicia
� Federación de Asociones de Personas con Discapacidad Física y Orgánica
� Federación Española de Espina Bífida e Hidrocefalia (FEBHI)
� Federación Española de Fibrosis Quística
� FEJIDIF
� Forma Avilés S.L.
� Formación CID
� Formación Técnica y Logística S.L.
� Fundación ADRA - Agencia Adventista para el Desarrollo y Recursos Asistenciales

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� Fundación Agustín Serrate
� Fundación Ángel Martínez Fuertes
� Fundación Balia por la Infancia
� Fundación Emet Arco Iris
� Fundación Formación y Empleo Miguel Escalera - del. Madrid
� Fundación Genus Sevilla
� Fundación Girasol
� Fundación Gizakia Bilbao
� Fundación Mater Amabilis
� Fundación Monte do Gozo
� Fundación para el Desarrollo de la Enfermería FUDEN
� Fundación Valdocco
� Galeno Consulting
� Gerencia de Atención Primaria de Ciudad Real
� Gestión y Custodia de Información de Canarias, S.A.
� González Cañadas y Marín Amat
� Grupo Colón - IECM
� Grupo el Castillo Villena (Alicante)
� Grupo Fundación San Cebrián
� Grupo Labor
� Hedima D.N. Formación, S.L.
� I.E.S. la Laboral de la Laguna Sta. Cruz de Tenerife
� Inadeco, S.L. Gijón
� Ingeniería y Tecnología Mantenimiento Gomur, S.L.
� Inspección de Educación
� Institución Asturiana de Nuevas Profesiones, S.L.
� Instituto Europeo de Coaching, S.L.
� Instituto Europeo de Comunicación y Marketing, S.L., IECM
� Instituto madrileño de formación, S.L.
� Jesús López Parras (Academia Colón)
� Junta de Castilla y León - Secretaría Gral. Consejería Cultura y Turismo
� La Kalle
� La Milagrosa 88, S.L.
� La Mirada Digital, S.L.
� La Rueca Asociación Social y Cultural Madrid
� Logística integrada zona sur, S.A.U.
� Maren Formación, S.L.
� Miguel Moreno Aparicio S.L. (Autoescuela Pinilla)
� Mosfrin, S.L.
� Narcea Formación, S.L.U. Cangas de Narcea
� Pauma, S.L.
� Practivox, S.L.
� Sánchez Gineri, S.A.
� Sergesa formación S.L.
� Servicio de Informática y Comunicaciones de la Univ. Burgos
� SIDERCAL Minerales
� Sociedad Cooperativa Madrileña Teide-Hease
� Sociedad Española de Metalización, S.L. Grupo Sem
� Sunion Educación Integral, S.A. Madrid
� Talleres García Villalvilla e Hijos S.A.
� Técnico Profesional Cosmos Getafe (Madrid)

79 |
� Thyssenkrupp Norte, S.A. Mieres
� Transalinetas Logistic, S.L.
� Treelogic Telemática y Lógica Racional para la Empresa EUROP
� Type Technologies, S.L.
� UGT Asturias
� Unidad de Calidad de la Universidad de Burgos
� Universidad de Burgos - Servicio de Gestión Académica
� Universidad de Sevilla.- Colegio Mayor Hernando Colón
Switzerland
� Aprentas
� Asem group AG
� Bad Schinznach AG
� Berufsbildungszentrum Bau und Gewerbe Luzern
� Bildungsdirektion Kanton Zürich, Fachstelle für Schulbeurteilung
� Bürgerspital Basel
� Clienia Privatklinik Littenheid
� Didacware
� Hirslanden Lausanne (Cliniques cecil et Bois-Cerf)
� Institut Minerva Zürich AG
� Kalaidos Fachhochschule
� Kantonsspital Bruderholz
� Klinik Schützen Rheinfelden
� Kommando Küchencheflehrgänge Kü C LG, Teilstreitkraft Heer, Departement VBS
� Kommando Spitalschulen 41 Moudon
� KS Kaderschulen Zürich
� NTB Interstaatliche Hochschule für Technik Buchs
� Organisation der Arbeitswelt Gesundheit und Soziales St. Gallen
� Pädagogische Hochschule Bern PHB
� Reso Group AG
� Rheinburg Klinik
� Schul- und Heimgemeinschaft Schlössli Ins
� Spital Lachen AG
� Zürcher Hochschule für angewandte Wissenschaften (Departement Soziale Arbeit)
� Zürcher Hochschule für angewandte Wissenschaften (School of Management and Law)
� Zürcher Hochschule für angewandte Wissenschaften (SoE)
Turkey
� Borusan Asım Kocabıyık Teknik ve Endüstri Meslek Lisesi
� Borusan Otomotiv Zehra Nurhan Kocabıyık İlköğretim Okulu
� Denge Kimya ve Tekstil San. Tic. A.Ş.
� Eflatun Özel Eğitim Köyü
� Istanbul Büyükşehir Belediyesi Gelirler Müdürlüğü
� Mepsan Petrol Cihazları San. Tic. A.Ş.
� ODTÜ Geliştirme Vakfı Özel Mersin İlköğretim Okulu
� T.C. Bağcılar Kaymakamlığı

United Arab Emirates
� Abu Dhabi Council for Economic Development
United Kingdom
� Abellio London & Surrey
� Aberdeen Council of Voluntary Organisations
� Alveston House Hotel
� Angus Association of Voluntary Organisations
� Argyll Voluntary Action
� Awaz FM
� Beaumont College
� Berwickshire Association for Voluntary Service
� Bickleigh Mill
� Birchill Farm
� Buckland-Tout-Saints
� Caithness Voluntary Group
� CHAS
� Clackmannanshire CVS
� Coatbridge College
� Coombe Farm Woodlands
� CVS Fife
� CVS Inverclyde
� Dundee Voluntary Action
� EACVO
� East Coast
� ELCAP
� Epilepsey Scotland
� Exeter Cathedral
� Forth Sector Development
� Glasgow Council for the Voluntary Sector
� Hatherley Manor
� Hedgehog Corner
� Hembury Court
� Islay & Jura Council of Voluntary Service
� Larkbreare Grange
� Lower Coombe Royal
� MECOPP Carers Centre
� Model Farm Country House
� Motherwell & Wishaw Citizens Advice Bureau
� Multi Ethnic Aberdeen Limited
� Nari Kallyan Shangho
� NHS Health Scotland
� NHS Highland Occupational Health Department
� Options for Independence (The British Red Cross)
� Painswick Rococo Garden
� Primrose Valley Hotel
� Quarriers
� Renfrewshire Council for Voluntary Organisations
� Rock House Cottage
� Salcombe Harbour Hotel
� Scottish Children's Reporter Administration
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81 |
� Scottish Council for Voluntary Organisations
� Skillnet Edinburgh
� Studeley Grange Butterfly World
� Surfing is Therapy
� Shuttleworth College
� The Garden House, at Lilycombe Farm
� The National Trust - Brownsea Island
� The National Trust - Member Promotion
� The National Trust - West Dorset
� The Old Oaks Touring Park
� The Oxenham Arms
� The Richmond Fellowship Scotland
� The Valley
� Third Sector Hebrides
� Treaure Trails Gloucestershire
� Trevilley Farm
� Voluntary Action East Renfrewshire
� Voluntary Action Moray
� Voluntary Action North Lanarkshire
� Voluntary Action Orkney
� Voluntary Action Perthshire
� Voluntary Action Shetland
� Volunteer Centre Dundee
� Volunteer Centre Edinburgh
� Volunteer Centre Moray
� Volunteer Centre Western Isles
� Watershed Media Centre
� West Dorset Leisure Holidays
� West of Scotland Regional Equality Council
� Westcott Farm Cottages
� Wild Futures
� Willow Tree Barn
� Winford Manor
� Woodland Lodge
� Woodovis Park
� Yew Tree House

VAMED-KMB Austria Prize Winner
Bradstow School UK Prize Winner
Olabide Ikastola Spain Prize Winner
Eskişehir Maternity and Child Illnesses Hospital Turkey Prize Winner
Stavropol State Agrarian University Russia Prize Winner
Pirktl Holiday GmbH & Co KG, Alpenresort Schwarz Austria Finalist
Dr. Germain Becker & Associés Luxembourg Finalist
Siemens Congleton UK Finalist
Worthington Cylinders Austria Finalist
Robert Bosch Fahrzeugelektrik Eisenach GmbH Germany Finalist
Domino-World Germany Finalist
Osakidetza - Comarca Gipuzkoa Ekialde Spain Finalist
Liverpool John Moores University UK Finalist
EDF DCECL EST France Prize Winner
NXP Sound Solutions Austria Prize Winner
Volkswagen Motor Polska Sp. z o.o. Poland Prize Winner
Robert Bosch S.A.S France Prize Winner
Bradstow School UK Prize Winner
St.Colmans College
| 82
Northern
Ireland
Prize Winner
EiTB Spain Prize Winner
pom+Consulting AG
Bilim Ilac A.S.
Umicore Precious Metals Refining
Colegio Sagrado Corazón Carmelitas
Hospital Kirchberg
Liverpool John Moores University
Switzerland Finalist
Turkey Finalist
Belgium Finalist
Spain Finalist
Luxembourg Finalist
UK Finalist

Bosch Sanayi ve Ticaret A.S. Turkey Award winner
Bursagaz Turkey Award winner
Council for the Curriculum, Examination and Assessment UK Award winner
Gaiker Spain Prize Winner
Eskisehir Maternity and Child Illnesses Turkey Prize Winner
Nilufer Municipality Turkey Finalist
Stavropol State Agrarian University Russia Finalist
Clinica Tambre Spain Finalist
Kautex Textron GmbH & Co. Kg Germany Finalist
Volkswagen Motor Polska Poland Finalist
TRW Airbag System Germany Finalist
The entire history of EFQM Excellence Award Winners can be found on our
website: www.efqm.org
83 |

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