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� Industry: Pharmaceuticals
� Country: Turkey
� Number of Employees: 1859
� www.bilimpharma.com
After a thorough and intensive assessment, including 50 interviews, and
involving about 200 staff members, the Assessor team found clear examples
of role model behaviour across all EFQM’s Fundamental Concepts of
Excellence. Hence, the Jury decided to award Bilim as the sole EFQM
Excellence Award Winner in 2011.
Additionally, Bilim receives 4 Prizes for particularly outstanding results in
the following areas:
� Adding Value for Customers
� Leading with Vision, Inspiration & Integrity
� Managing by Processes
� Achieving Balanced Results
A Passion to Excel
There is a strong culture within
Bilim Pharmaceuticals to listen to
the customers and to be
responsive. Well selected and
trained sales people, supported
and directed by Business Units and
regional representatives form an
enthusiastic team focused solely
on serving the customer and
answering to their needs.
The EFQM Assessors comment: “The passionate people definitely make a
difference, but Bilim Pharmaceuticals does so much more. They have
continuous feedback mechanisms in place; they embed high product quality
standards complying with international standards and their production
technologies are regarded as best practice by third parties (even by their
competitors!).”