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Victoria Ramírez Jimena Aliad Conocimiento y Servicio, S.L. Adriano Ruchini Minerva SPA Peter Rümmer Carl Zeiss SMT GmbH Mozhgan Sadr VAMED-KMB Kristina Schiffer Clariant Produkte (Deutschland) GmbH Andreas Schmidt SSB Consult Katharina Schott Siemens AG Vincent Schu Ricoh Industrie France SAS Celal Seckin Seckin Consulting and Training Co. Ltd. Jaques SÉGOT La Poste Corporate Isabel Silva Independent Annemie Simkens Independent Marianne Duus Skjoennemann Posten Norden AB Mark Slavicky PosAm Ltd. Alain E. Smadja SYSMAN Alaine Sommerville Quality Scotland Nikola Šopar ComTrade d.o.o. Pavol Surin PosAm, spol. s r.o. John Swanwick Independent Martin Swinnerton Ricoh Europe SCM B.V. Tiia Tammaru Tallinn University of Technology Michael Teubenbacher CPC Unternehmensmanagement AG Enrico Tosto Telecom Italia Milan Trcka Czech Society for Quality Koenraad van Coillie Volvo Andre van der Geest TNT-Post Peter Van Haken Belgian Federal Police Yves Van Nuland Comatech Marie Odile Vanneraud La Poste Direction du Courrier Alexander Vogel BMW Group Karin Walter Karin Walter Consult Carina Weigel ILEP e.V. | 54
George Wilson Centre for Competitiveness Hermann Ziegler siraTec Unternehmensberatung GmbH Michael Zoelzer Mieschke Hofmann und Partner GmbH 55 |
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Page 3 and 4: 3 | Foreword ......................
Page 5 and 6: EFQM is a global non-for-profit mem
Page 7 and 8: The objective of the EFQM Excellenc
Page 9 and 10: Liverpool John Moores University Un
Page 11 and 12: “We adopted the EFQM Excellence M
Page 13 and 14: It goes without saying that one nee
Page 15 and 16: Bosch Chassis Systems Control divis
Page 17 and 18: Coplaning is a family owned medium
Page 19 and 20: Grundfos Pumpenfabrik GmbH (GWP) wa
Page 21 and 22: Since becoming a university in 1992
Page 23 and 24: ô The Psychiatric Unit of the Hosp
Page 25 and 26: 25 | é Red Eléctrica is the sole
Page 27 and 28: Ricoh Deutschland is a sales and se
Page 29 and 30: Robert Bosch’s Bamberg Plant prod
Page 31 and 32: Siemens Healthcare is part of the U
Page 33 and 34: 33 |
Page 35 and 36: The Key Drivers of their Success
Page 37 and 38: CEG is very active in promoting Exc
Page 39 and 40: Striving for Excellence as One Duri
Page 41 and 42: Sustainable Healthcare The leaders
Page 43 and 44: Innovation & Change in the Public S
Page 45 and 46: The company’s core business goals
Page 47 and 48: Taking Responsibility for a Sustain
Page 49 and 50: The Assessor Team comments: “Thei
Page 51 and 52: EFQM would like to acknowledge and
Page 53: Siret Kegel Elqotec Karmen Kern Pip
Page 57 and 58: 57 |
Page 59 and 60: 59 | � Promut Promut was founded
Page 61 and 62: 61 | � Autoridad Portuaria de Gij
Page 63 and 64: 63 | � Sanitas Hospitales Sanitas
Page 65 and 66: 65 | � First TransPennine Express
Page 67 and 68: Qatar � Qatar Telecom - Qtel Spai
Page 69 and 70: 69 | � Avon & Somerset Probation
Page 71 and 72: 71 | � Club Asturiano de Calidad
Page 73 and 74: Belgium � EFQM � Sireas � Tel
Page 75 and 76: Italy 75 | � Herendi Porcelánman
Page 77 and 78: 77 | � Centro Asociado de la Uned
Page 79 and 80: 79 | � Thyssenkrupp Norte, S.A. M
Page 81 and 82: 81 | � Scottish Council for Volun
Page 83 and 84: Bosch Sanayi ve Ticaret A.S. Turkey
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