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Award Ceremony, Hotel Plaza, Brussels, 2009 | 2 Award Ceremony, Louvre, Paris, 2008 EFQM Forum, Guggenheim, Bilbao, 2010 EFQM Forum, Hotel Crown Plaza, Brussels, 2009
3 | Foreword ..................................................................................................... 4 The EFQM Foundation ................................................................................ 5 Our Portfolio................................................................................................ 6 The EFQM Excellence Awards 2011 ............................................................ 7 EFQM Excellence Award Winner 2011 ...................................................... 10 Bilim Pharmaceuticals ........................................................................... 11 Prize Winners ............................................................................................ 14 Bosch Chassis Systems Control ............................................................. 15 Coplaning S.à.r.l. .................................................................................... 17 Grundfos Pumpenfabrik GmbH ............................................................. 19 Liverpool John Moores University ......................................................... 21 Hôpital Kirchberg – Psychiatric Department Luxembourg ................... 23 RED Eléctrica de España, S.A.U. ............................................................ 25 Ricoh Deutschland GmbH ..................................................................... 27 Robert Bosch GmbH Bamberg Plant ..................................................... 29 Siemens Healthcare UK ......................................................................... 31 Finalists ...................................................................................................... 33 Bosch Car Multimedia, Portugal, S.A. .................................................... 34 Club Excelencia en Gestión vía Innovación ........................................... 36 Limited Liability Company Lukoil-Permnefteorgsintez ......................... 38 Comarca Bilbao De Osakidetza ............................................................. 40 REGTSA - Recaudación y Gestión Tributaria de Salamanca .................. 42 State Unitary Enterprise "Vodokanal of St. Petersburg" ....................... 44 Umicore Precious Metals Refining ........................................................ 46 Worthington Cylinders GmbH ............................................................... 48 Jury Members 2011 ................................................................................... 50 Process Support Person ............................................................................ 50 Award Assessors 2011 ............................................................................... 51 Join the Assessor Community ................................................................... 56 EFQM Levels of Excellence 2011 ............................................................... 57 History of Award Winners ......................................................................... 82
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Page 5 and 6: EFQM is a global non-for-profit mem
Page 7 and 8: The objective of the EFQM Excellenc
Page 9 and 10: Liverpool John Moores University Un
Page 11 and 12: “We adopted the EFQM Excellence M
Page 13 and 14: It goes without saying that one nee
Page 15 and 16: Bosch Chassis Systems Control divis
Page 17 and 18: Coplaning is a family owned medium
Page 19 and 20: Grundfos Pumpenfabrik GmbH (GWP) wa
Page 21 and 22: Since becoming a university in 1992
Page 23 and 24: ô The Psychiatric Unit of the Hosp
Page 25 and 26: 25 | é Red Eléctrica is the sole
Page 27 and 28: Ricoh Deutschland is a sales and se
Page 29 and 30: Robert Bosch’s Bamberg Plant prod
Page 31 and 32: Siemens Healthcare is part of the U
Page 33 and 34: 33 |
Page 35 and 36: The Key Drivers of their Success
Page 37 and 38: CEG is very active in promoting Exc
Page 39 and 40: Striving for Excellence as One Duri
Page 41 and 42: Sustainable Healthcare The leaders
Page 43 and 44: Innovation & Change in the Public S
Page 45 and 46: The company’s core business goals
Page 47 and 48: Taking Responsibility for a Sustain
Page 49 and 50: The Assessor Team comments: “Thei
Page 51 and 52: EFQM would like to acknowledge and
Page 53 and 54:
Siret Kegel Elqotec Karmen Kern Pip
Page 55 and 56:
George Wilson Centre for Competitiv
Page 57 and 58:
57 |
Page 59 and 60:
59 | � Promut Promut was founded
Page 61 and 62:
61 | � Autoridad Portuaria de Gij
Page 63 and 64:
63 | � Sanitas Hospitales Sanitas
Page 65 and 66:
65 | � First TransPennine Express
Page 67 and 68:
Qatar � Qatar Telecom - Qtel Spai
Page 69 and 70:
69 | � Avon & Somerset Probation
Page 71 and 72:
71 | � Club Asturiano de Calidad
Page 73 and 74:
Belgium � EFQM � Sireas � Tel
Page 75 and 76:
Italy 75 | � Herendi Porcelánman
Page 77 and 78:
77 | � Centro Asociado de la Uned
Page 79 and 80:
79 | � Thyssenkrupp Norte, S.A. M
Page 81 and 82:
81 | � Scottish Council for Volun
Page 83 and 84:
Bosch Sanayi ve Ticaret A.S. Turkey
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