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Striving to Improve the Status Quo
The Assessor Team felt the leaders are role models of a culture of
excellence in the way in which they set a clear strategic direction and
communicate that effectively, consistently and regularly. They ensure
alignment and create a shared culture so that all associates are clear about
the role they play towards that strategic direction.
Since 2002, many different approaches have been integrated into the
process management framework and are the basis for creating balanced
and sustained results, particularly in strategic areas such as increasing
efficiency and speed of processes.
They have defined a structured and strategically aligned process framework,
described in a process map and a process management structure that is
based on two pillars: the processing of administrative processes and value
streams. The management and continuous improvement of processes takes
into account both the needs and expectations of the process users and
those of the customers; enabled by the clear direction and culture
developed by the leadership of Bamberg.
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� Ehrtfried Baeumel
� Robert Bosch GmbH, BaP/PJ-BE, Robert-Bosch-Str. 40, D-96050
Bamberg, Germany
� +49 951 181 1833
� ehrtfried.baeumel@de.bosch.com