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Foreword ..................................................................................................... 4<br />
The EFQM Foundation ................................................................................ 5<br />
Our Portfolio................................................................................................ 6<br />
The EFQM Excellence Awards 2011 ............................................................ 7<br />
EFQM Excellence Award Winner 2011 ...................................................... 10<br />
Bilim Pharmaceuticals ........................................................................... 11<br />
Prize Winners ............................................................................................ 14<br />
Bosch Chassis Systems Control ............................................................. 15<br />
Coplaning S.à.r.l. .................................................................................... 17<br />
Grundfos Pumpenfabrik GmbH ............................................................. 19<br />
Liverpool John Moores University ......................................................... 21<br />
Hôpital Kirchberg – Psychiatric Department Luxembourg ................... 23<br />
RED Eléctrica de España, S.A.U. ............................................................ 25<br />
Ricoh Deutschland GmbH ..................................................................... 27<br />
Robert Bosch GmbH Bamberg Plant ..................................................... 29<br />
Siemens Healthcare UK ......................................................................... 31<br />
Finalists ...................................................................................................... 33<br />
Bosch Car Multimedia, Portugal, S.A. .................................................... 34<br />
Club Excelencia en Gestión vía Innovación ........................................... 36<br />
Limited Liability Company Lukoil-Permnefteorgsintez ......................... 38<br />
Comarca Bilbao De Osakidetza ............................................................. 40<br />
REGTSA - Recaudación y Gestión Tributaria de Salamanca .................. 42<br />
State Unitary Enterprise "Vodokanal of St. Petersburg" ....................... 44<br />
Umicore Precious Metals Refining ........................................................ 46<br />
Worthington Cylinders GmbH ............................................................... 48<br />
Jury Members 2011 ................................................................................... 50<br />
Process Support Person ............................................................................ 50<br />
Award Assessors 2011 ............................................................................... 51<br />
Join the Assessor Community ................................................................... 56<br />
EFQM Levels of Excellence 2011 ............................................................... 57<br />
History of Award Winners ......................................................................... 82
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