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Coplaning is a family owned medium sized company distributing and
installing premium windows, doors and winter gardens. This thriving
company led by an inspirational leader and an enthusiastic, dedicated team
is awarded a Prize for “Adding Value for Customers”.
“The 2011 Award process has helped us to critically reflect on the excellence
of our business activities and outcomes. While we felt that we are already
operating at a fairly high level, the continuous use of the RADAR-logic will
assist us in further evaluating and improving ourselves in the future. The
award process has also led to an increased motivation and engagement of
our employees to work for and compete as an excellent organisation”.
Mr. Günter Schmitz, Chief Executive Officer, Coplaning S.à.r.l.
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� Industry: Craft & Trade
� Country: Luxembourg
� Number of Employees: 94
� www.coplaning.lu
Excellent Customer Service at the Heart of Coplaning
During a rigorous assessment, the Assessor team was mostly impressed by
Coplaning’s driven ambition to delight its customers. COPLANING is the first
well-deserved EFQM Prize Winner in its sector. They demonstrate a robust
customer-driven business model and a well-defined relationship
management approach.
Furthermore, Coplaning’s team is passionate, dynamic and driven to
succeed. It is their vision to be the European leader in delighting customers
through Business Excellence. People are developed as co-entrepreneurs
who are encouraged to self-manage, and who are empowered to fulfil
customer promises made. Coplaning embeds a culture where people
prosper through personal development, involvement and entrepreneurial
thinking.