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REGTSA is an Independent body reporting to the Salamanca Provincial<br />

Council. Their main areas of activities are Tax Management, Tax Collection,<br />

and Information Management and they do it so well that they have<br />

achieved Finalist status in the 2011 Awards.<br />

| 42<br />

� Industry: Finance, Taxation & Monetary Policy<br />

� Country: Spain<br />

� Number of Employees: 44<br />

� www.regtsa.es<br />

“Innovation, investment, structure, people and the guts to dare!” These are<br />

some of the key words used by the Assessor Team to describe the building<br />

blocks of REGTSA’s achievements.<br />

“With its own success story REGTSA provides a model for a drastic change in<br />

public administration using the EFQM Excellence Model. Innovation,<br />

efficiency and participation are key factors for sustained success in the<br />

public sector.”<br />

Francisco Javier Iglesias, President

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