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Our products, services and solutions can be combined in a number of different ways to support an organisation’s journey towards Sustainable Excellence. Depending on your size, sector, level of maturity and ambitions, we can help develop a programme tailored to meet the needs of your organisation. | 6
The objective of the EFQM Excellence Awards is to recognise Europe’s best performing organisations, whether private, public or non-profit. Previous applicants have described the EFQM Excellence Awards as “like playing in the Champions League”, because it is supported by one of the most rigorous assessment processes. To identify the finalists, a team of 4 to 8 experienced international managers spend one week on site; an average of 500 hours per applicant, reviewing documents, interviewing and analysing the organisation against the EFQM Excellence Model. The feedback from the Assessor Teams is then presented to an independent jury that decides the level of recognition for each Finalist. To win the EFQM Excellence Award, an applicant must be able to demonstrate that their performance not only exceeds that of their peers, but also that they will maintain this advantage into the future. In 2011, 18 organisations were selected as a Finalist; such a high number of Finalists was a clear signal that Business Excellence is a vital strategy for European organisations and at the top of the executive agenda. Out of the 18 Finalists, the jury identified 1 Award winner and 9 prize winners. A prize winner is an organisation which demonstrates role model behaviour in one of the 8 EFQM Fundamental Concepts of Excellence. These are: 7 | � Leading with Vision, Inspiration & Integrity � Adding Value for Customers � Managing Processes � Succeeding through People � Nurturing Creativity and Innovation � Building Partnerships � Taking Responsibility for a Sustainable Future � Achieving Balanced Results
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Page 3 and 4: 3 | Foreword ......................
Page 5: EFQM is a global non-for-profit mem
Page 9 and 10: Liverpool John Moores University Un
Page 11 and 12: “We adopted the EFQM Excellence M
Page 13 and 14: It goes without saying that one nee
Page 15 and 16: Bosch Chassis Systems Control divis
Page 17 and 18: Coplaning is a family owned medium
Page 19 and 20: Grundfos Pumpenfabrik GmbH (GWP) wa
Page 21 and 22: Since becoming a university in 1992
Page 23 and 24: ô The Psychiatric Unit of the Hosp
Page 25 and 26: 25 | é Red Eléctrica is the sole
Page 27 and 28: Ricoh Deutschland is a sales and se
Page 29 and 30: Robert Bosch’s Bamberg Plant prod
Page 31 and 32: Siemens Healthcare is part of the U
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Page 35 and 36: The Key Drivers of their Success
Page 37 and 38: CEG is very active in promoting Exc
Page 39 and 40: Striving for Excellence as One Duri
Page 41 and 42: Sustainable Healthcare The leaders
Page 43 and 44: Innovation & Change in the Public S
Page 45 and 46: The company’s core business goals
Page 47 and 48: Taking Responsibility for a Sustain
Page 49 and 50: The Assessor Team comments: “Thei
Page 51 and 52: EFQM would like to acknowledge and
Page 53 and 54: Siret Kegel Elqotec Karmen Kern Pip
Page 55 and 56: George Wilson Centre for Competitiv
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59 | � Promut Promut was founded
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61 | � Autoridad Portuaria de Gij
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63 | � Sanitas Hospitales Sanitas
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65 | � First TransPennine Express
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Qatar � Qatar Telecom - Qtel Spai
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69 | � Avon & Somerset Probation
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71 | � Club Asturiano de Calidad
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Belgium � EFQM � Sireas � Tel
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Italy 75 | � Herendi Porcelánman
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77 | � Centro Asociado de la Uned
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79 | � Thyssenkrupp Norte, S.A. M
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81 | � Scottish Council for Volun
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Bosch Sanayi ve Ticaret A.S. Turkey
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