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The objective of the EFQM Excellence Awards is to recognise Europe’s best
performing organisations, whether private, public or non-profit.
Previous applicants have described the EFQM Excellence Awards as “like
playing in the Champions League”, because it is supported by one of the
most rigorous assessment processes. To identify the finalists, a team of 4 to
8 experienced international managers spend one week on site; an average
of 500 hours per applicant, reviewing documents, interviewing and
analysing the organisation against the EFQM Excellence Model. The
feedback from the Assessor Teams is then presented to an independent jury
that decides the level of recognition for each Finalist.
To win the EFQM Excellence Award, an applicant must be able to
demonstrate that their performance not only exceeds that of their peers,
but also that they will maintain this advantage into the future.
In 2011, 18 organisations were selected as a Finalist; such a high number of
Finalists was a clear signal that Business Excellence is a vital strategy for
European organisations and at the top of the executive agenda.
Out of the 18 Finalists, the jury identified 1 Award winner and 9 prize
winners. A prize winner is an organisation which demonstrates role model
behaviour in one of the 8 EFQM Fundamental Concepts of Excellence.
These are:
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� Leading with Vision, Inspiration & Integrity
� Adding Value for Customers
� Managing Processes
� Succeeding through People
� Nurturing Creativity and Innovation
� Building Partnerships
� Taking Responsibility for a Sustainable Future
� Achieving Balanced Results