NOSOTRUS 24
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UNA REVISTA DE LA FAMILIA GRUPO<br />
“T<br />
here is from clients to clients”. Previous<br />
time, leading companies in<br />
the market were those with a product-centric<br />
approach. This model was or continues<br />
to be in certain cases, the dominant in the<br />
las 100 years.<br />
However, those rules have change,<br />
our clients have a lot from were to choose<br />
and therefore all the power in today’s ultra-competitive<br />
landscape, which leaves<br />
product-centric companies at a distinct disadvantage<br />
at the mercy of competition<br />
that comes at us from all angles.<br />
The time is coming when having the<br />
best product, service or technology will not<br />
be enough.<br />
Worring is not the same as taking care<br />
to align the entire company to link the development<br />
and provision of differentiated<br />
products and services with the needs of our<br />
customers that generate greater long term<br />
economic value for us.<br />
DIRECTORIO<br />
Directory<br />
DIRECCIÓN DESARROLLO HUMANO<br />
HUMAN RESOURCES DIRECTOR GRUPO PROLAMSA<br />
Gerardo Meza<br />
COORDINACIÓN EDITORIAL<br />
EDITOR<br />
Jhocelyn Alexiss Pérez de la Cruz<br />
DIRECCIÓN DE ARTE<br />
ART DIRECTOR<br />
DRR IMAGEN<br />
www.drr.mx<br />
AGRADECIMIENTOS<br />
THANKS TO...<br />
Alan Villarreal • Andrea Calvillo<br />
Arnold González • Fernanda Reyes<br />
Gerardo Milla • Leopoldo Guerra<br />
Lucero Cantú • María Marroquin<br />
Maribel Aguilar • Stephanie Buenrostro<br />
Thannya Castro<br />
REALLY LISTEN TO THE CUSTOMER:<br />
“Customers are tremendously heterogeneous<br />
all of them require attention and<br />
service.” We must listen and act accordingly<br />
with our customers needs dedicate more<br />
time and resources to them, knowing exactly<br />
what they want from us, PROLAMSA.<br />
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