Siebel Communications Guide - Downloads - Oracle

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Contents ■ 10 SWI Special Rating - Synchronize Process 224 SWIAdjustmentStatusUpdate 225 CMU Credit Alert Status Sync 226 Workflow to View Content in the Billing Profile Portal 226 SIA External Integration Process Workflow 226 Workflows to Enter Adjustments in the Billing Profile Portal 228 CMUInvoiceAdjustmentWF 228 CMUInvoiceQueryWF 229 CMUItemChargeAdjustmentWF 230 CMUItemChargeQueryWF 231 CMUEventDetailsAdjustmentWF 232 CMUEventDetailsQueryWF 233 CMUBalanceDetailsEventAdjustmentWF 234 CMU Adjustment View Sub Process 235 CMU SIA Submit Adjustment Request to External 235 CMUUnbilledEventAdjustmentWF Workflow 237 CMUUnbilledNonCurrencyEventAdjustmentWF Workflow 238 Workflows to Manage Contacts, Accounts, and Payments 239 SWI External Account Integration Process Workflow 239 SWI External Contact Integration Process Workflow 240 SWI External Customer Req Integration Process Workflow 241 SWI External Contact Req Integration Process Workflow 242 SWI External Account Request Sync Process Workflow 244 SWI External Contact Request Sync Process Workflow 245 SWISendPaymentAuthorization Workflow 246 SWISendCreditCheck Workflow 248 Index Siebel Communications Guide Version 8.1 Rev. D
1 What’s New in This Release What’s New in Siebel Communications Guide, Version 8.1 Rev. D Table 1 lists changes described in this version of the documentation to support release 8.1 of the software. Table 1. New Product Features in Siebel Communications Guide, Version 8.1 Rev. D Topic Description “Changing the Default Billing Type to Subscription” on page 41 Chapter 17, “Web Services Reference” New topic, moved from Siebel Order Management Guide Addendum for Industry Applications. You can change the SIS OM Add Service Charge Sub-Process workflow to apply the Subscription billing type. This chapter has been removed from the guide and its content has been moved to Siebel CRM Web Services Reference. What’s New in Siebel Communications Guide, Version 8.1 Rev. C Table 2 lists changes described in this version of the documentation to support release 8.1 of the software. Table 2. New Product Features in Siebel Communications Guide, Version 8.1 Rev. C Topic Description “Time Zones in Date-Time Fields” on page 127 “SWI Account Update Workflow” on page 221 “SWI Address Update Workflow” on page 221 “SWI Contact Update Workflow” on page 222 “SWI Billing Profile Update Workflow” on page 223 “SWI Special Rating - Synchronize Process” on page 224 “SWIAdjustmentStatusUpdate” on page 225 New topic. The date-time fields in the Billing Profile screen use UTC format. Modified topic. The workflow steps have been changed. Modified topic. The workflow steps have been changed. Modified topic. The workflow steps have been changed. Modified topic. The workflow steps have been changed. Modified topic. The workflow steps have been changed. Modified topic. The workflow steps have been changed. Siebel Communications Guide Version 8.1 Rev. D 11
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Page 9: Updating Collection Actions in Sieb
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Page 17 and 18: 2 Overview of Siebel Communications
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Profiles in Siebel Communications
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5 Contacts in Siebel Communications
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Contacts in Siebel Communications
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6 Agreements and Entitlements in Si
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Agreements and Entitlements in Sieb
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7 Premises in Siebel Communications
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Premises in Siebel Communications
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8 Assets in Siebel Communications T
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Assets in Siebel Communications ■
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9 Opportunities in Siebel Communica
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Opportunities in Siebel Communicati
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10 Billing in Siebel Communications
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Billing in Siebel Communications
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11 Work Orders in Siebel Communicat
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Work Orders in Siebel Communication
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Work Orders in Siebel Communication
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12 Service Requests and Trouble Tic
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Service Requests and Trouble Ticket
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13 Credit Management in Siebel Comm
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Credit Management in Siebel Communi
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14 Fraud Management in Siebel Commu
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Fraud Management in Siebel Communic
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Fraud Management in Siebel Communic
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15 Defining Integration Workflows f
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Defining Integration Workflows for
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16 Defining Billing Profile Workflo
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Defining Billing Profile Workflows
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Index A account hierarchy creating
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workflow 232 CMUEventDetailsQueryWF
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integration objects, description 20
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new purchases and 31 viewing event
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