Siebel Communications Guide - Downloads - Oracle

Overview of Siebel Communications ■ Key Features of Siebel Communications
Table 6. Siebel Communications and Siebel Media Solutions for Key Business Issues
Business Issue Siebel Communications and Siebel Media Solutions
Order configuration
and management
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■ Oracle’s Siebel Configurator automates the generation of quotes and
sales orders
■ Tracking of relationships between sales, sales orders, and work orders
■ Definition of process rules and automatic escalation of open sales
orders
■ Use of product classes and attributes, and product bundles in
generating sales orders
■ Provisioning of sales orders through work orders
Pricing management ■ A set of tools for defining pricing adjustments and the conditions
under which they should be applied
Oracle’s Siebel
Marketing
Third-party and legacy
integration
■ An engine that evaluates condition statements and determines which
pricing adjustments to apply
■ A testing area that allows assessment of the pricing adjustments
■ Integration with end-user interfaces such as Quotes, Orders, Oracle’s
Siebel eSales, Oracle’s Siebel Partner Relationship Management, and
Oracle’s Siebel Configurator
■ Analysis of customer information and measurement of campaign
results with eIntelligence
■ Creation and execution of targeted marketing campaigns
■ Internet marketing with eMarketing: Integrated email campaigns,
customized Web offers, personalized Web pages, Internet
newsletters, and Internet surveys
■ Prebuilt Web services that provide interfaces to leading Operating
System Software (OSS) and Enterprise Resource Planning (ERP)
applications
■ Integration mapping tools for cross-application process integration
■ Oracle’s Siebel Enterprise Integration Manager (EIM), which allows
bidirectional data exchange and synchronization
■ Performing credit verification and address validation
■ Maintenance of billing accounts through an external billing system
Siebel Communications Guide Version 8.1 Rev. D