Siebel Communications Guide - Downloads - Oracle

Overview of Siebel Communications ■ About Prebuilt Integration with Siebel
Communications
■ Discounts (for example, 50% off the first 3 months and a free minutes discount)
■ SMS (Short Message Service) for text messaging. This service might include rate plans (for
example, SMS Basic and SMS Unlimited)
In this example, the activation fees and usage fees are simple products, the rate plans, features, and
discounts are customizable products, and the SMS is a nested service bundle.
Behavior of Service Bundles
The Billing Service Type field for a service bundle is populated with data when the products in the
Oracle Communications Billing and Revenue Management application are synchronized with the
products in the Siebel application. Examples of values for the Billing Service Type field include:
■ /service/telco/gsm/telephony
■ /service/telco/gsm/sms
■ /service/telephony
■ /service/ip
■ /account
To see the Billing Type field and the Billing Service Type field for a service bundle or a product in that
bundle, navigate to the Administration - Product screen, Products view and select the record for a
service bundle or a product in that bundle. Expand the form in the Detail view. The Billing Type field
and the Billing Service Type field display in the Logistics section of the form. After products are
synchronized, do not change the values in these fields.
Though Siebel Communications provides no validation rules, all product components under a service
bundle must have the billing account, service account, and billing profile of the root product in that
service bundle. The billing account, service account, and billing profile fields are associated with the
line items in an order and are populated when a user creates an order.
If you modify, disconnect, suspend, resume, or transfer a service item that relates to a parent service
bundle, or if you upgrade or downgrade a promotion for a service item that relates to a parent service
bundle, multiple service charges can be automatically created if the parent service bundle includes
child service bundles to which service charges apply.
If a service bundle status is updated, the statuses of the product components in a service bundle are
updated. If a customizable product that contains a service bundle is updated, the status of the
service bundle is updated. The SIS OM Order Line Item Update Main workflow updates the status
field of order line items, but administrators can configure this workflow to update other fields.
About Simple Service Bundles
A service bundle is a type of complex product that is created manually in a Siebel application. A
simple service bundle is a subscription product that is created in Oracle Communications Billing and
Revenue Management, then marked as a service instance in a Siebel application. When an order
containing this product is submitted, Oracle Application Integration Architecture recognizes the
product as a simple service bundle and creates a service instance in Oracle Communications Billing
and Revenue Management.
28
Siebel Communications Guide Version 8.1 Rev. D