Siebel Communications Guide - Downloads - Oracle

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Overview of Siebel Communications ■ About Prebuilt Integration with Siebel Communications ■ Suspend and resume. Suspending or resuming the asset representing a simple service bundle suspends or resumes the service and product in Oracle Communications Billing and Revenue Management. ■ Disconnect. Disconnecting the asset representing a simple service bundle cancels the service and product instance in Oracle Communications Billing and Revenue Management. 32 NOTE: When using a simple service bundle, it is not possible to cancel the product without canceling the service. ■ Transfer. Transferring the asset representing a simple service bundle in Siebel Communications (that is, performing a move-add or move-delete operation) results in an adjustment to the crossreference in Oracle Application Integration Architecture for both the service instance and the purchased product instance. ■ Service update. Updates the service instance attributes (for example, Service ID, Billing Account, Billing Profile) in the asset representing the simple service bundle result in the same updates to the service instance in Oracle Communications Billing and Revenue Management. ■ Product update. Updates to product attributes (for example, pricing changes and promotion references) on the asset representing the simple service bundle result in the same updates to the purchased product instance in Oracle Communications Billing and Revenue Management. This includes changes to billing dates as part of two-phase billing. ■ One-time charge. If a one-time charge is defined and applied for a move, add, change, and delete (MACD) action in Siebel Communications, the charge is applied in Oracle Communications Billing and Revenue Management to the balance group for the service instance. Configuring a Simple Service Bundle To configure a simple service bundle, follow this procedure. To configure a simple service bundle 1 Navigate to Administration - Product, then the Products view. 2 Select the Detail view tab. 3 In the Detail form, query for products with a Billing Type field value of Subscription (that is, subscription products) that have been created in and synchronized from Oracle Communications Billing and Revenue Management. 4 Find the product you want to define as a simple service bundle. Siebel Communications Guide Version 8.1 Rev. D
Overview of Siebel Communications ■ About Prebuilt Integration with Siebel Communications 5 Complete the field described in the following table. Field Comments Service Instance The Oracle Communications Billing and Revenue Management application recognizes the product as a simple service bundle and adds event products as child components. When the simple service bundle is synchronized with Siebel Communications again, the event items appear as line items in the simple service bundle. NOTE: In Siebel CRM, you cannot add child components to a product with Billing Type set to Subscription and Service Instance set to Y. Synchronization with Oracle Communications Billing and Revenue Management adds child products with Billing Type set to Event. CAUTION: Do not try to make a subscription product created in Siebel CRM into a simple service bundle by setting its Service Instance flag to Y. Doing so can cause unexpected and undesired behavior. Oracle Application Integration Architecture will not create a cross-reference to that product on the Oracle Communications Billing and Revenue Management side, or synchronize that product with Oracle Communications Billing and Revenue Management. Viewing the Event Items in a Simple Service Bundle To view the child event items associated with a simple service bundle, follow this procedure. To view the event items in a simple service bundle 1 Navigate to Administration - Product, then the Products view. 2 Select the Detail view tab. 3 In the Detail form, query for products with a Billing Type field value of Subscription and the Service Instance field selected. 4 Find and select the simple service bundle product whose event items you want to view. 5 Click the Specific Products subview tab. Select to identify a subscription product as a simple service bundle. The Service Instance flag can only be selected for a product that has a Billing Type of Subscription. After pending orders or assets reference a product, the value of the Service Instance field for that product cannot be changed. The Specific Products list displays the event items associated with the selected simple service bundle. Guidelines for Service Bundles and Simple Service Bundles The bundling requirements of a service determine whether to define the service as a service bundle or a simple service bundle. When deciding, observe the following guidelines and cautions: Siebel Communications Guide Version 8.1 Rev. D 33
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6 Agreements and Entitlements in Si
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Agreements and Entitlements in Sieb
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7 Premises in Siebel Communications
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Premises in Siebel Communications
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8 Assets in Siebel Communications T
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Assets in Siebel Communications ■
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9 Opportunities in Siebel Communica
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10 Billing in Siebel Communications
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Billing in Siebel Communications
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11 Work Orders in Siebel Communicat
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Work Orders in Siebel Communication
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Work Orders in Siebel Communication
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12 Service Requests and Trouble Tic
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Service Requests and Trouble Ticket
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13 Credit Management in Siebel Comm
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Credit Management in Siebel Communi
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14 Fraud Management in Siebel Commu
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Defining Integration Workflows for
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Defining Billing Profile Workflows
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Index A account hierarchy creating
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workflow 232 CMUEventDetailsQueryWF
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integration objects, description 20
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new purchases and 31 viewing event
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