Siebel Communications Guide - Downloads - Oracle

Contents ■
Creating an Asset in Siebel Communications (End User) 107
Associating Related Assets with a Primary Asset in Siebel Communications (End User)
108
Viewing Hierarchical Information for an Asset in Siebel Communications (End User)
108
Creating a Transaction for an Asset in Siebel Communications (End User) 109
Viewing Components Associated with an Asset in Siebel Communications (End User)
109
Adding a Service Request Associated with an Asset in Siebel Communications (End
User) 110
Adding a Change Request to an Asset in Siebel Communications (End User) 110
Viewing Service Points and Services in Siebel Communications (End User) 111
Chapter 9: Opportunities in Siebel Communications
About Opportunities in Siebel Communications 113
Scenario for Creating Opportunities in Siebel Communications 114
Creating an Opportunity in Siebel Communications (End User) 115
Associating an Account with an Opportunity in Siebel Communications (End User)
116
Associating a Product with an Opportunity in Siebel Communications (End User) 116
Creating a Quote for an Opportunity in Siebel Communications (End User) 117
Creating a Profile for an Opportunity in Siebel Communications (End User) 118
Associating a Site with an Opportunity in Siebel Communications (End User) 119
Associating a Partner with an Opportunity in Siebel Communications (End User) 119
Additional End-User Tasks for Opportunity Management in Siebel Communications
120
Chapter 10: Billing in Siebel Communications
About Billing in Siebel Communications 121
Scenario for Billing in Siebel Communications 122
Generating Credit, Fraud, and Usage Information in Siebel Communications 124
Setting Up the Invoice Image Feature in Siebel Communications 125
About Accessing or Updating Billing Information in Siebel Communications (End User)
126
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Siebel Communications Guide Version 8.1 Rev. D