Siebel Communications Guide - Downloads - Oracle

Contents ■
Monitoring Infrastructure, Equipment, and Usage in Siebel Communications (End
User) 54
Chapter 4: Profiles in Siebel Communications
About Profiles in Siebel Communications 57
Scenario for Profiles in Siebel Communications 59
Creating and Updating a Profile in Siebel Communications (End User) 63
About Billing Profiles in Siebel Communications 63
Creating or Updating a Billing Profile in Siebel Communications 64
About Customer Profiles in Siebel Communications 66
About Exemption Profiles in Siebel Communications 66
About Financial Profiles in Siebel Communications 67
About Fraud Profiles in Siebel Communications 69
About Loyalty Profiles in Siebel Communications 69
About Site Profiles in Siebel Communications 70
About Statement Profiles in Siebel Communications 70
Creating and Updating an Address Profile in Siebel Communications (End User) 70
Process of Managing Special Rating Profiles, Lists, and Products (End User) 72
Setting Up Special Rating Products in Siebel Communications 73
Creating Special Lists in Siebel Communications 74
Creating Special Rating List Items in Siebel Communications 75
Modifying Special Rating Lists in Siebel Communications (End User) 76
Changing the Association of Special Rating Lists in Siebel Communications 77
Chapter 5: Contacts in Siebel Communications
About Contacts in Siebel Communications 79
Scenario for Contacts in Siebel Communications 79
Adding a Contact in Siebel Communications (End User) 80
Modifying a Contact Profile in Siebel Communications (End User) 81
Creating a Contact-Related Activity in Siebel Communications (End User) 81
Associating a Contact with a Trouble Ticket in Siebel Communications (End User) 82
Additional End-User Tasks for Contact Management in Siebel Communications 82
4
Siebel Communications Guide Version 8.1 Rev. D