ORS LEARNING course program 2023
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COURSE PROGRAM <strong>2023</strong><br />
Asylum & Immigration<br />
1
2<br />
Neutral, flexible, mindful.
Dear Colleagues,<br />
We are delighted to introduce the <strong>ORS</strong> Group’s <strong>course</strong> <strong>program</strong> for <strong>2023</strong> to you. The ongoing<br />
training and development of our employees is a key component of our services. Our ambition is to<br />
serve and support our clients with empathy and high quality of work to ensure that they are well<br />
looked after. This is only possible with deep expertise in our field.<br />
This <strong>course</strong> <strong>program</strong>me is designed to promote individual development and growth, while also<br />
connecting employees across all job roles and countries throughout the <strong>ORS</strong> Group. Our <strong>course</strong>s<br />
cover everything from the basics of asylum and immigration to the practical, job-specific skills<br />
you need.<br />
The <strong>program</strong> is designed to address employees’ needs and relevant current topics. We have<br />
placed emphasis on training that promotes psychological health along with the skills required to<br />
successfully deal with change. We focus on these areas because caregiving in the field of asylum<br />
and migration requires a high degree of resilience and a constructive approach to dealing with<br />
psychological stressors.<br />
We also attach great importance to leadership and management development. Furthermore,<br />
we’d like to highlight to our mentoring <strong>program</strong>, which is open to both new and experienced<br />
managers. Our new owner, Serco, will also take part in our <strong>program</strong> with an introduction at<br />
various Lunch & Learn events throughout the year. These will give exciting insights into a diverse<br />
world of services outside of the field of migration. You are invited to broaden your horizon beyond<br />
the walls of <strong>ORS</strong> and what you already know.<br />
As every year we would also like to invite external participants to join our specialist <strong>course</strong>s.<br />
We hope that there will be many interesting and educational hours of training to come.<br />
The constant and ongoing development of <strong>ORS</strong> employees is our top priority.<br />
Jürg Rötheli<br />
CEO<br />
Maurizia Walzthöny<br />
Head of People Development
4
CONTENT<br />
6 People Development<br />
7 Mission statement<br />
8 House of training and development<br />
10 Annual calendar<br />
12 Starter <strong>course</strong>s<br />
14 Specialist <strong>course</strong>s<br />
18 Management <strong>course</strong>s<br />
20 Course testimonials<br />
21 <strong>ORS</strong> Network<br />
22 Customized training<br />
23 Vocational training in Switzerland<br />
24 Contacts<br />
26 Questions and registration<br />
27 Statements from lecturers<br />
28 Partnerships
PEOPLE DEVELOPMENT<br />
The <strong>ORS</strong> People Development team is responsible<br />
for the training, qualification and further<br />
education of employees. Our responsibility is the<br />
development of all personnel throughout the <strong>ORS</strong><br />
Group, including all job functions in Switzerland,<br />
Germany, Italy and Austria. A key element<br />
of this task is our in-house training <strong>program</strong>,<br />
which we are presenting in this brochure.<br />
Our <strong>course</strong> cover the basic theory of asylum and<br />
migration as well as practical, job-specific skills.<br />
The <strong>course</strong>s are led by internal and external<br />
speakers, all of whom are experts and highly<br />
skilled in adult education. Our training is<br />
designed to be highly practical with learning<br />
directly applicable in the workplace. This is<br />
reflected in the variety of methods used in our<br />
<strong>course</strong>s that place a great deal of importance on<br />
imparting expert knowledge, but also on interactive<br />
working, reviewing work practices and<br />
practical training itself.<br />
The <strong>program</strong> is based on our employees’ needs<br />
and on relevant current topics.<br />
Our team <strong>ORS</strong> people development f.l.t.r.: Hadi Al-Rafu, Maurizia Walzthöny, Lucienne Rojas Pereira, Aline Dermond,<br />
Melanie König, Selina Schiess.<br />
6
<strong>ORS</strong> TRAINING MISSION STATEMENT<br />
Practical focus<br />
Training content and learning objectives are<br />
designed to support the application of newly<br />
obtained knowledge into daily practice. Lessons<br />
learned should be meaningful to everyone’s<br />
unique situation and improve competence in<br />
professional practice.<br />
Reflexive understanding of education<br />
Our training <strong>program</strong> is based on teaching<br />
theory and practical skills. Our <strong>course</strong>s are also<br />
developed to promote independence, enable<br />
competent judgement, to exchange experiences<br />
and optimize the transfer of skills and knowledge<br />
into daily practice.<br />
We accommodate different learning styles<br />
by offering a combination of various forms<br />
of teaching as well as independent learning<br />
activities before and after training.<br />
Educational objective in a multicultural<br />
environment<br />
Our training <strong>program</strong> promotes communication<br />
with other people based on individual<br />
identity. It provides new perspectives on the<br />
world, allowing you to make decisions and<br />
form judgements based on the different viewpoints<br />
that exist within a multicultural working<br />
environment. We aim to promote lasting quality<br />
of care and integration measures.<br />
Quality management<br />
We continuously review and improve the quality<br />
of our training <strong>program</strong> (planning, delivery,<br />
evaluation). In addition to ISO 9001:2015 certification<br />
our training and development <strong>program</strong><br />
is also certified according to EduQua and ISO<br />
21001:2018.<br />
7
TRAINING<br />
FROM DAY ONE<br />
The house of training and development gives<br />
an overview of all training and development<br />
opportunities presented while working at <strong>ORS</strong>.<br />
During the onboarding process, all new<br />
employees complete a package of mandatory<br />
digital starter <strong>course</strong>s, in addition to attending<br />
mandatory and voluntary in-person events.<br />
The starter <strong>course</strong>s provide an important knowledge<br />
base and build job-related skills needed<br />
for working at <strong>ORS</strong>. On top of this, a wide range<br />
of voluntary specialist <strong>course</strong>s and customized<br />
training options offer the opportunity for individual<br />
development and professional growth.<br />
Training and development<br />
ONBOARDING CONSOLIDATION<br />
<strong>ORS</strong><br />
NETWORK<br />
STARTER COURSES<br />
Welcome event<br />
Starter <strong>course</strong> (digital package):<br />
■ Welcome to <strong>ORS</strong><br />
■ Code of conduct<br />
■ Data protection<br />
■ Information security<br />
■ German General Act on<br />
Equal Treatment<br />
Starter <strong>course</strong>s (in person):<br />
■ Conflict management<br />
■ Professional care<br />
■ First aid and fire safety<br />
CUSTOMIZED TRAINING<br />
External training, mentoring, supervision, coaching, language <strong>course</strong>s<br />
SPECIALIST COURSES<br />
MANAGEMENT COURSES<br />
Module I: Leadership at <strong>ORS</strong><br />
Modul II: HR training<br />
Module III: Self-leadership<br />
and self-management<br />
Module IV: Communication<br />
skills and diversity<br />
Module for deputies<br />
VOCATIONAL TRAINING<br />
8
9
FEBRUARY<br />
MARCH<br />
APRIL<br />
02<br />
08<br />
15<br />
16<br />
27/28<br />
06<br />
13<br />
14<br />
15<br />
16<br />
22<br />
28<br />
30<br />
06<br />
17<br />
18<br />
18/19<br />
20<br />
20<br />
25<br />
27<br />
27<br />
Lunch &Learn Serco<br />
Webinar<br />
Modul I: Führen bei <strong>ORS</strong><br />
Zürich<br />
Modul I: Führen bei <strong>ORS</strong><br />
Freiburg i. Br.<br />
La procedura d’asilo in IT<br />
Webinar<br />
Modul III + IV<br />
Zürich<br />
Modul für Stellvertretungen<br />
Zürich<br />
Modul I: Führen bei <strong>ORS</strong><br />
Zürich<br />
Modul I: Führen bei <strong>ORS</strong><br />
Zürich<br />
La procedura d’asilo in IT<br />
Webinar<br />
Lunch &Learn Serco<br />
Webinar<br />
Différences culturelles<br />
Fribourg CH<br />
Séminaire en vue de la retraite<br />
Fribourg CH<br />
Modul II: HR Training CH<br />
Zürich<br />
Asile en Suisse<br />
Fribourg CH<br />
Trauerbegleitung<br />
Webinar<br />
Asylverfahren CH<br />
Zürich<br />
Modul III + IV<br />
Köln<br />
Lunch &Learn Serco<br />
Webinar<br />
La procedura d’asilo in IT<br />
Webinar<br />
Modul II Formation RH<br />
Fribourg CH<br />
Modul für Stellvertretungen<br />
Freiburg i.Br.<br />
Stress- und Krisenmanagement<br />
Webinar<br />
JUNE MAY<br />
03<br />
09<br />
15<br />
16<br />
16<br />
17<br />
17<br />
24<br />
01<br />
05<br />
06<br />
06<br />
07<br />
08<br />
08<br />
12<br />
12<br />
13<br />
13<br />
13<br />
14/15<br />
15<br />
21<br />
Sensibilisierung Diskriminierung<br />
Zürich<br />
Kultursensible Pflege<br />
Webinar<br />
Profil de pays: Ukraine<br />
Fribourg CH<br />
Länderportrait Ukraine<br />
Webinar<br />
Kommunikation & Gesprächsführung<br />
Bonn<br />
Kommunikation & Gesprächsführung<br />
Bonn<br />
La procedura d’asilo in IT<br />
Webinar<br />
Interkulturelle Kompetenz<br />
Webinar<br />
Psychische Gesundheit<br />
Zürich + Webinar<br />
Selbstorganisation<br />
Webinar<br />
Workshop Sicherheitsbeauftragte<br />
Zürich<br />
Auto-organisation<br />
Webinar<br />
Modul II: HR Training Deutschland<br />
Freiburg i.Br.<br />
Modul für Stellvertretungen<br />
Zürich<br />
Psychische Gesundheit<br />
junge Erwachsene<br />
Zürich<br />
Trauma im Kontext von Asyl<br />
Webinar<br />
Kommunikation & Gesprächsführung<br />
Sigmaringen<br />
Gewaltbetroffene Frauen<br />
Webinar<br />
Kommunikation & Gesprächsführung<br />
Sigmaringen<br />
Modul I Führen bei <strong>ORS</strong><br />
Köln<br />
Modul III + IV<br />
Zürich<br />
Asylverfahren DE<br />
Webinar<br />
Modul II: HR-Training CH<br />
Zürich<br />
10
AUGUST JULY JUNE<br />
SEPTEMBER<br />
22<br />
29<br />
30<br />
03<br />
04<br />
29<br />
29<br />
05<br />
07<br />
07/08<br />
13<br />
21<br />
21<br />
27<br />
28<br />
29<br />
Communication et gestion<br />
d'entretien<br />
Fribourg CH<br />
Einführung ins Excel<br />
Webinar<br />
Kommunikation und<br />
Gesprächsführung CH<br />
Zürich<br />
Profil de pays : Afghanistan<br />
Fribourg CH<br />
Länderportrait Afghanistan<br />
Webinar<br />
Suchtmittelkonsum Migration<br />
Webinar<br />
Il consumo di sostanze che creano<br />
dipendenza<br />
Webinar<br />
Profil de pays : Syrie<br />
Webinar<br />
Länderportrait Syrien<br />
Zürich + Webinar<br />
Modul III + IV<br />
Freiburg i.Br.<br />
Modul I: Führen bei <strong>ORS</strong><br />
Zürich<br />
Modul II: HR Training CH<br />
Zürich<br />
Modul für Stellvertretungen<br />
Zürich<br />
Trauma in the context of<br />
asylum and migration<br />
Webinar<br />
Encadrement de nuit<br />
Fribourg CH<br />
Grief support<br />
Webinar<br />
OCTOBER<br />
NOVEMBER<br />
02<br />
03<br />
05<br />
09<br />
11<br />
11<br />
17<br />
18<br />
19<br />
24<br />
24<br />
24<br />
02<br />
08<br />
09<br />
09<br />
10<br />
15<br />
21<br />
22<br />
Professionelle Nachtbetreuung<br />
Zürich<br />
Santé psychique<br />
Fribourg CH<br />
Accompagnement deuil<br />
Fribourg CH<br />
Soins sensibles à la culture<br />
Fribourg CH<br />
Workshop Sicherheitsbeauftragte<br />
Zürich<br />
Kultursensible Pflege<br />
Webinar<br />
Consommation de stupéfiants<br />
Fribourg CH<br />
La procedura d’asilo in IT<br />
Webinar<br />
Modul II: Formation RH<br />
Fribourg CH<br />
Interkulturelle Kompetenz<br />
Webinar<br />
Il consumo di sostanze che creano<br />
dipendenza<br />
Webinar<br />
Suchtmittelkonsum Asyl<br />
Webinar<br />
Women affected by violence<br />
Webinar<br />
Seminar Pensionierung<br />
Zürich<br />
Affrontare i cambiamenti<br />
Webinar<br />
Umgang mit Veränderung<br />
Webinar<br />
Mon bien-être<br />
Fribourg CH<br />
La procedura d’asilo IT<br />
Webinar<br />
Trauma dans le contexte de l’asile<br />
et de la migration<br />
Fribourg CH<br />
Modul II : HR-Training Deutschland<br />
Freiburg i.Br.<br />
<strong>ORS</strong> Training & development<br />
Specialist <strong>course</strong>s <strong>ORS</strong> Network Management <strong>course</strong>s Vocational training in Switzerland<br />
11
STARTER COURSES for all new <strong>ORS</strong> employees<br />
Welcome to <strong>ORS</strong>! As a new employee, you will complete the starter <strong>course</strong>s, which<br />
will provide you with a firm foundation of knowledge and information and enable<br />
you to act in a professional and purposeful way in your daily work. The two starter<br />
<strong>course</strong> packages (in person and online) cover basic and relevant topics for your practice.<br />
The different mandates require different <strong>course</strong>s when starting at <strong>ORS</strong>. You will<br />
find all the information you need on our Moodle LMS learning platform.<br />
E-<strong>LEARNING</strong><br />
Welcome to <strong>ORS</strong> (45 mins)<br />
Introduction to the company: facts, figures,<br />
mission statements and values of <strong>ORS</strong>. Department-specific<br />
information. Instruction for using<br />
the different systems (time recording, learning<br />
management system, intranet).<br />
Code of conduct (45 mins)<br />
Introduction to the code of conduct, which states<br />
the rules, laws and standards for dealing with<br />
moral, ethical and legal issues that may arise<br />
when carrying out your work.<br />
Data protection (45 mins)<br />
Digital <strong>course</strong> to learn about the data protection<br />
policy as a key pillar of trusting cooperation and<br />
ensuring maximum security for personal data.<br />
Information security (45 mins)<br />
The protection of sensitive information is an<br />
important task. This <strong>course</strong> teaches you how to<br />
protect confidential data to prevent data loss and<br />
misuse.<br />
German General Act on Equal Treatment (30 mins)<br />
Digital <strong>course</strong> to raise awareness of equal rights<br />
and tolerance in relation to gender, age, ethnicity<br />
origin, religion, belief, disability and sexual identity.<br />
These form the basis of mutual respect in our<br />
everyday work.<br />
12
IN PERSON<br />
Welcome to <strong>ORS</strong> event (one day)<br />
Senior Management and different departments<br />
will personally welcome new employees to <strong>ORS</strong>,<br />
give an insight into <strong>ORS</strong> and provide the basic<br />
knowledge required for everyday work.<br />
Internal speakers<br />
Conflict management (1-2 day)<br />
Recognising conflicts early on and using conflict<br />
prevention and de-escalation strategies.<br />
Angela Meyer – Conflict Trainer, SRK<br />
Markus Pfeil – Intercultural Trainer, IKUD<br />
Frank Rudolph – Intercultural Trainer, IKUD<br />
Laurent De Pasquale – Conflict Management<br />
Trainer and Coach, Crescendo Formation<br />
Professional care (one day)<br />
Clarification of the role, tasks and duties of<br />
caregivers. Handling our areas of activity and<br />
boundaries in care work.<br />
Internal speakers<br />
First aid (one day)<br />
BLS-AED-SRC complete <strong>course</strong>: Learning the<br />
key life-saving steps involved in resuscitation,<br />
with specialization on practical application on<br />
adults and children in various situations.<br />
Samaritans Switzerland<br />
Sylvie Angéloz – First Aid Trainers, Freiburg<br />
Cantonal Samaritans Association<br />
Local providers<br />
Fire safety (half-day)<br />
Preparation for potential emergencies. Includes<br />
exercises for responding quickly and appropriately<br />
in case of fire.<br />
Christian Augsburger – Fire Safety Trainer,<br />
Brandschutz Ettiswil AG<br />
Internal speakers<br />
13
SPECIALIST COURSES<br />
Our specialist <strong>course</strong>s cover a range of relevant and current topics relating to<br />
asylum and migration for internal and external participants.<br />
Courses<br />
Dates<br />
Asylum process in Switzerland (one day)<br />
Basic principles of the Swiss asylum process, including the legal bases and criteria for making<br />
asylum decisions.<br />
Juliane Haenggi – Asylum Specialist, State Secretariat for Migration<br />
Martina Kamm – Migration Expert, Face Migration<br />
Tulay Topaloglu – Asylum Specialist, State Secretariat for Migration<br />
Valentina Sala Dufner – Asylum Specialist, State Secretariat for Migration<br />
18/04/23<br />
06/04/23<br />
de<br />
fr<br />
Asylum process in Germany (one day)<br />
Basic principles of the German asylum process, including the legal bases,<br />
criteria for making asylum decisions and the Dublin system.<br />
Dr Nils Janson – Judge at the Freiburg im Breisgau Administrative Court<br />
15/06/23<br />
de<br />
Asylum process in Italy (half-day)<br />
Introduction to the Italian asylum process, including the legal bases and criteria for making<br />
asylum decisions.<br />
Loredana Cao – Lawyer<br />
Country profile: Afghanistan (German: half-day/French: one day)<br />
Introduction to Afghanistan’s history, politics, culture and migration flows to strengthen<br />
culturally sensitive care.<br />
Country Analyst, State Secretariat for Migration<br />
16/02/23<br />
15/03/23<br />
20/04/23<br />
17/05/23<br />
18/10/23<br />
15/11/23<br />
04/07/23<br />
03/07/23<br />
it<br />
de<br />
fr<br />
Country profile: Syria (one day)<br />
Introduction to Syria’s history, politics, culture and migration flows to strengthen culturally<br />
sensitive care.<br />
Jonas Röllin – Research Assistant and PhD Student<br />
Thomas Pierret – Research Assistant at the Institute of Research and Study on the Arab and<br />
Islamic Worlds<br />
07/09/23<br />
05/09/23<br />
de<br />
fr<br />
Country profile: Ukraine (one day)<br />
Introduction to Ukraine’s history, politics, culture and migration flows to strengthen culturally<br />
sensitive care.<br />
Country Analyst, State Secretariat for Migration<br />
16/05/23<br />
15/05/23<br />
de<br />
fr<br />
14
15
SPECIALIST COURSES<br />
Courses<br />
Trauma in the context of asylum and migration (one day)<br />
Extensive examination of the topics of flight, trauma and the support of those affected.<br />
Alexandra Kossowski – Intercultural Trainer, BrückenBauen<br />
Nathalie Bennoun – Specialist Psychologist for Psychotherapy (SPP), Appartenance<br />
Dates<br />
12/06/23<br />
21/11/23<br />
de<br />
fr<br />
27/09/23<br />
en<br />
Culturally sensitive care (German: half-day/French: one day)<br />
Learning about cultural standards in healthcare and nursing, as well as how to communicate<br />
with patients using culture-specific communication styles.<br />
Meiko Merda – Intercultural Trainer, IKUD<br />
Isabelle Fierro – Head of Intercultural Translation, Appartenance<br />
09/05/23<br />
11/10/23<br />
09/10/23<br />
de<br />
fr<br />
Mental illnesses in migration and asylum (one day)<br />
Basics of mental illnesses triggered by (traumatic) migration experiences, and dealing with the<br />
psychological challenges that displaced people and asylum seekers face.<br />
Dr med Jochen Binder – Lead Doctor and Head of the Outpatient Clinic for Post-Traumatic Stress<br />
Disorders, IPW<br />
Nathalie Bennoun – Specialist Psychologist for Psychotherapy (SPP), Appartenance<br />
01/06/23<br />
03/10/23<br />
de<br />
fr<br />
Substance abuse (German/Italian: half-day/French: one day)<br />
Background, causes and handling of substance abuse in the field of migration.<br />
Michael Herzig – Lecturer in Social Management, Zurich University of Applied Sciences (ZHAW)<br />
Fulgence Nsanzimana – Manager, Fondation Le Torry<br />
29/08/23<br />
24/10/23<br />
17/10/23<br />
de<br />
it<br />
fr<br />
Mental well-being in the workplace (one day)<br />
Working in the context of asylum requires a great deal of mental and physical resilience.<br />
Activation and strengthening of personal resources.<br />
Nathalie Bennoun – Specialist Psychologist for Psychotherapy (SPP), Appartenance<br />
10/11/23<br />
fr<br />
Stress and crisis management (one day)<br />
Resilience concept, supportive approach to conflict and learning helpful self-management<br />
methods.<br />
Sonja Kupferschmid Boxler – Specialist Psychologist for Psychotherapy, Olten Coaching Centre<br />
Sandra Mazaira – Specialist Psychologist for Psychotherapy, Appartenance<br />
27/04/23<br />
de<br />
it<br />
16
Courses<br />
Dealing with change (one day)<br />
Reflection on how you personally deal with change; models of change processes.<br />
Sonja Kupferschmid Boxler – Specialist Psychologist for Psychotherapy, Olten Coaching Centre<br />
Dates<br />
09/11/23<br />
de<br />
it<br />
Professional night care (one day)<br />
Raising awareness of the specific requirements of working and caregiving at night.<br />
Patrick Nelson – Head of Care, <strong>ORS</strong> Switzerland<br />
Aline Dermond – People Development Specialist, <strong>ORS</strong><br />
Lucienne Rojas – People Development Assistant Manager, <strong>ORS</strong><br />
02/10/23<br />
28/09/23<br />
de<br />
fr<br />
Communication (one day)<br />
Theory and training of communication.<br />
Angela Meyer – Coach and Supervisor, seinkultur<br />
Brigitta Roder – Trainer and Coach at »Claudia Karrasch & Friends - Seminar.Training.Coaching«<br />
Evelyne Charrière – Coach and Trainer, Parenthèses<br />
Grief support (one day)<br />
Learning to understand suffering and thought processes of grieving people in the context of<br />
asylum and migration, as well as mourning rituals and strategies for coping with grief.<br />
Alexandra Kossowski – Intercultural Trainer, BrückenBauen<br />
Speakers, Appartenance<br />
Intercultural competence (one day)<br />
Basic principles for further developing your own intercultural skills.<br />
Ariane Curdy – Intercultural Trainer, Ctrl Culture Relations<br />
16.05.23<br />
17.05.23<br />
12.06.23<br />
13.06.23<br />
30.06.23<br />
22.06.23<br />
17/04/23<br />
05/10/23<br />
29/09/23<br />
24/05/23<br />
24/10/23<br />
22/03/23<br />
de<br />
fr<br />
de<br />
fr<br />
en<br />
de<br />
fr<br />
Women affected by violence (one day)<br />
Consequences and possible signs of women affected by violence in daily care work and<br />
the different motives for fleeing comparing men and women.<br />
Gabriella Schmid – Lecturer in Social Work, Eastern Switzerland University of Applied Sciences,<br />
St. Gallen Campus<br />
13/06/23<br />
02/11/23<br />
de<br />
en<br />
Self-organisation (half-day)<br />
Analyzing personal time management, learning methods for structuring your daily routine<br />
and prioritizing.<br />
Internal speakers<br />
05/06/23<br />
06/06/23<br />
de<br />
fr<br />
Introduction to Excel (half-day)<br />
Learning the key basics and functions of Excel.<br />
Internal speakers<br />
29/06/23<br />
de<br />
17
MANAGEMENT COURSES<br />
for anyone with management responsibility<br />
Courses<br />
Module I: Leadership at <strong>ORS</strong> (one day)<br />
In Module I, participants discuss the leadership values of <strong>ORS</strong> and, on this basis, reflect<br />
on their management role and the associated management conduct. Key topics include<br />
respect, development of trust and the delegation of responsibility, as well as motivation<br />
and inspiration.<br />
Leo Martin, Management Trainer, ex-secret agent and best-selling author<br />
Module II: HR training (one day)<br />
In this one-day HR training session, participants get to know key tools pertaining the<br />
HR cycle and their practical application on case studies.<br />
Selina Schiess – People Development Specialist and Vocational Training Officer, <strong>ORS</strong><br />
Module III: Self-leadership and self-management (one day)<br />
+ Module IV: Communication skills and diversity (one day)<br />
Module III is about dealing with stressful situations and looking at options for action, as<br />
well as strengthening resilience and the ability to activate resources.<br />
Module IV highlights communicating on equal terms. The focus here is on inclusion of<br />
employees and respectful interactions.<br />
Flurina Steffen – Management Trainer, Mehrsicht<br />
Sue Liechti – Management Trainer, Mehrsicht<br />
Luise Deiters – Management Trainer, Mehrsicht<br />
Dates<br />
08/02/23<br />
15/02/23<br />
14/03/23<br />
13/06/23<br />
13/09/23<br />
For Germany:<br />
07/06/23<br />
22/11/23<br />
For Switzerland:<br />
30/03/23<br />
21/06/23<br />
21/09/23<br />
For Switzerland:<br />
25/04/23<br />
19/10/23<br />
27/02 – 28/02/23<br />
18/04 – 19/04/23<br />
14/06 – 15/06/23<br />
07/09 – 08/09/23<br />
de<br />
fr<br />
it<br />
de<br />
fr<br />
de<br />
fr<br />
it<br />
Module for deputies (one day)<br />
Reflection of the role as representative and the opportunities for action in daily practice.<br />
Sue Liechti – Management Trainer, Mehrsicht<br />
06/03/23<br />
27/04/23<br />
08/06/23<br />
21/09/23<br />
de<br />
fr<br />
it<br />
Mentoring <strong>program</strong> for managers<br />
Are you new to a management role, for instance as a director of a center or division,<br />
and want to benefit from the knowledge of an experienced <strong>ORS</strong> mentor?<br />
Are you interested in in improving your management and leadership skills<br />
in dialogue with a seasoned executive?<br />
Then apply for our new mentoring <strong>program</strong> now through People Development:<br />
peopledevelopment@ors-group.org<br />
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19
COURSE TESTIMONIALS<br />
‘I really valued the discussions we had within the <strong>course</strong> “conflict management”.<br />
I was made aware, that there is usually more behind a conflict than first<br />
meets the eye. It’s important to understand background circumstances to find<br />
solutions.’<br />
Melanie Jakob<br />
Office Manager, Zurich HQ, Switzerland<br />
‘The HR training regarding performance reviews was of great value for me and<br />
also my employees. Every decision I make as a manager also influences them,<br />
their professional ambitions and opportunities.’<br />
Bojan Stilinovic<br />
Deputy Operations Manager, Löfflingen BU, Germany<br />
‘The various topics discussed in <strong>course</strong> covering professional caregiving at<br />
night were extremely interesting and informative for me. I learned what to do<br />
when there’s a conflict and how to de-escalate it. I also know what to do in<br />
emergencies.’<br />
Alfred Kurt Bühler<br />
Night care worker at Bern Return Centre (RZB) in Gampelen, Switzerland<br />
‘The various HR training elements in management module II were useful and<br />
well-structured. They gave me an insight into the basics of employment law,<br />
which will make it easier for me to make decisions as a manager.’<br />
Martin Kinzel<br />
Operations Manager at Sigmaringen State Office for Initial Registration (LEA) and<br />
Deputy Regional Manager (South), Germany<br />
‘I have been able to incorporate a lot of the conflict management <strong>course</strong> into<br />
my daily life, especially how to remain polite but determined and know it’s<br />
okay to say no. I was also reminded that conflicts shouldn’t be taken personally<br />
and it’s important to stay calm.’<br />
Carina Hartl<br />
Social Worker at Nenzing Initial Reception Centre (EAZ), Austria<br />
20
<strong>ORS</strong> NETWORK for all employees of <strong>ORS</strong> Group<br />
Courses<br />
Dates<br />
Lunch & Learn Serco (1 h)<br />
Lunch & Learns will be held to present various Serco initiatives. In virtual lunchtime events<br />
taking place from 12.15 - 1.15 pm employees will provide insight into the world of Serco.<br />
All Lunch & Learns will be held in English. The following dates and topics are already set,<br />
further dates will be announced via Moodle in the <strong>course</strong> of the first half of <strong>2023</strong>.<br />
en<br />
Introduction to Serco, Values, Facts & Figures 02/02/23<br />
Launch of the new Code of Conduct d mycode 16/03/23<br />
Opportunities in the Serco Network: Foundations 20/04/23<br />
Internal speakers, Serco<br />
Seminar on retirement (4 hrs)<br />
Participants will learn about the financial aspects of retirement, reflect on their role within the<br />
company and talk about how to manage the last years of their career.<br />
Lucienne Rojas – People Development Assistant Manager, <strong>ORS</strong><br />
Thomas Klingler – Pensions Specialist, Kessler & Co. AG<br />
08/11/23<br />
28/03/23<br />
de<br />
fr<br />
Workshop for safety officers (one day)<br />
Discussing and exchanging ideas on the subjects of safety and cleanliness at our facilities.<br />
Michel Howald – Head of Safety and Cleanliness, <strong>ORS</strong><br />
06/06/23<br />
11/10/23<br />
de<br />
fr<br />
Workshop for confidential advisors (2 hrs)<br />
Discussion of relevant topics for confidential advisors.<br />
Sonja Himpele – Legal Counsel and Compliance Officer, <strong>ORS</strong><br />
External speakers<br />
Two times<br />
per year<br />
de<br />
fr<br />
21
CUSTOMIZED TRAINING<br />
The People Development Team at <strong>ORS</strong> will develop individually tailored training <strong>course</strong>s on<br />
request. The content, objectives and framework of the <strong>course</strong>s are defined together to ensure they<br />
best address your needs.<br />
Supervision and coaching are available to all employees. Supervision offers the opportunity to<br />
discuss and reflect on real cases from your daily work with the support of experts. Online or<br />
in-person language <strong>course</strong>s can be organised on request to help improve employees’ language<br />
skills. Managers also have the option of registering with People Development for the mentoring<br />
<strong>program</strong>. This provides them with support from internal mentors in developing their management<br />
role. <strong>ORS</strong> is also committed to promoting external training. People Development is available to<br />
give you advice.<br />
Supervision<br />
Coaching<br />
Language <strong>course</strong>s<br />
Mentoring<br />
External training and more ...<br />
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VOCATIONAL TRAINING IN<br />
SWITZERLAND<br />
Apprentices and trainees are the future of our company. The vocational trainers providing professional<br />
support and mentoring play a key role in their education. To support both parties in their<br />
personal and professional growth we are now offering specialized <strong>course</strong>s.<br />
Following our motto of ‘lifelong learning’, we look forward to seeing plenty of registrations from<br />
apprentices, trainees and vocational trainers in Switzerland. Vocational training in Germany, as<br />
well as in other countries, is currently still under development.<br />
Courses<br />
Dates<br />
Discrimination awareness workshop (half-day)<br />
Thoughts, impulses for change and possibilities for action are conveyed to create higher<br />
understanding of and awareness to discrimination.<br />
Jenny Kamer – Consultant, Studio Kali Consultancy for Equality and Anti-discrimination<br />
Emine v. A. – Consultant, Studio Kali Consultancy for Equality and Anti-discrimination<br />
03/05/23<br />
de<br />
Improving mental health of young adults (half-day)<br />
Understanding the challenges young people face in adolescence and early adulthood.<br />
Teaching young adults about the concept of resilience and stress prevention. This <strong>course</strong><br />
will be conducted in two separate groups:<br />
Group 1 for apprentices and trainees<br />
Group 2 for practical trainers<br />
Julia Iten (MSc) – Psychologist, acute ward for young people in Winterthur<br />
Laura Steller (MSc) – Psychologist, private ward for stress-related illnesses and burnout<br />
08/06/23<br />
de<br />
Are you interested in an<br />
apprenticeship at <strong>ORS</strong>?<br />
Contact us for<br />
more information!<br />
Contact: Selina Schiess<br />
sschiess@ors.ch<br />
+41 (0)79 795 58 06<br />
2022 cohort of <strong>ORS</strong> Switzerland’s commercial apprentices with<br />
Selina Schiess.<br />
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WE’RE HERE TO HELP YOU<br />
Maurizia Walzthöny<br />
Head of People Development<br />
mwalzthoeny@ors.ch<br />
+41 (0)79 752 69 01<br />
Selina Schiess<br />
People Development Specialist and<br />
Vocational Training Manager<br />
sschiess@ors.ch<br />
+41 (0)79 795 58 06<br />
Aline Dermond<br />
People Development Specialist<br />
adermond@ors.ch<br />
+41 (0)79 433 16 65<br />
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Lucienne Rojas<br />
People Development Assistant Manager<br />
Senior People Development Specialist<br />
lrojas@ors.ch<br />
+41 (0)79 653 42 53<br />
Melanie König (contact for Germany)<br />
People Development Specialist<br />
mkoenig@orsdeutschland.de<br />
+49 (0)151 225 268 38<br />
Hadi Al-Rafu<br />
People Development Intern<br />
halrafu@ors.ch<br />
+41 (0)79 322 15 19<br />
Sabrina Montagna (contact for Italy)<br />
Regional Manager and Contract Manager<br />
smontagna@ors-italia.com<br />
+39 33 389 891 73<br />
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QUESTIONS AND REGISTRATION<br />
for further information contact People Development<br />
Registrations and cancellations<br />
The People Development Team at <strong>ORS</strong> uses the Moodle learning management system. An account<br />
is created for all employees when they join the company. They can access it using the Moodle<br />
login page clicking the button ‘IDconnect’ using an <strong>ORS</strong> email address and the general password.<br />
Instructions on how to login can be found under the following link:<br />
Moodle login<br />
https://moodle.ors.ch/<br />
Login instructions<br />
https://helpdesk.ors.ch/books/ict-deutsch/<br />
page/anmeldeprozess-bei-moodle<br />
Confirmations, invitations and further information will be sent to employees <strong>ORS</strong> email addresses.<br />
All further information about registrations and cancellations can be found in the People Development’s<br />
<strong>course</strong> regulations. The regulations can be found on our QMS in our People Development tab.<br />
Course attendance by external participants<br />
Price for full-day <strong>course</strong>: CHF 390 (prices in other currencies on request)<br />
Price for half-day <strong>course</strong>: CHF 240 (prices in other currencies on request)<br />
External participants can create an account on our Moodle learning platform and fill in an<br />
enrolment enquiry form sign up for <strong>course</strong>s. They will receive a registration confirmation, then<br />
all the necessary information will be sent to the email address provided. Alternatively, external<br />
participants can register for <strong>course</strong>s by sending an email to peopledevelopment@ors-group.org.<br />
GENERAL ENQUIRIES<br />
peopledevelopment@ors-group.org<br />
26
STATEMENTS FROM INSTRUCT<strong>ORS</strong><br />
‘I really enjoy teaching <strong>ORS</strong> training<br />
<strong>course</strong>s, because intercultural skills are a<br />
key factor in working with refugees.’<br />
Dr Meiko Merda<br />
IKUD® seminars, Course Leader: Culture-sensitive care<br />
‘It gives me great pleasure to train people in<br />
the area of conflict management, as it enables<br />
them to deal with conflict situations in their<br />
daily work with greater clarity, calmness and<br />
safety. This means that they learn to actively<br />
minimise and prevent violence.’<br />
Angela Meyer<br />
Conflict Trainer, Swiss Red Cross<br />
My mission is to make strong teams even<br />
stronger. Using our differences fairly to get<br />
stronger and grow together as equals.’<br />
Leo Martin<br />
Ex-secret agent, criminologist, management expert<br />
27
COOPERATIVE RELATIONSHIPS<br />
Our external instructors come from the following organisations, among others<br />
28
29
30<br />
Neutral, flexible, mindful.
Switzerland<br />
<strong>ORS</strong> Service AG<br />
Röschibachstrasse 22<br />
CH-8037 Zurich<br />
Tel.: +41 (0)44 386 67 67<br />
info@ors.ch<br />
www.ors-schweiz.ch<br />
French-speaking Switzerland<br />
<strong>ORS</strong> Service AG<br />
Route du Petit-Moncor 1A<br />
CH-1752 Villars-sur-Glâne<br />
Tel.: +41 (0)26 425 41 41<br />
info@ors.ch<br />
www.ors-suisse.ch<br />
Germany<br />
<strong>ORS</strong> Deutschland GmbH<br />
Güterhallenstrasse 4<br />
DE-79106 Freiburg im Breisgau<br />
Tel.: +49 (0)761 769 931 20<br />
info@orsdeutschland.de<br />
www.ors-deutschland.de<br />
Austria<br />
<strong>ORS</strong> Service GmbH<br />
Leopold-Ungar-Platz 2<br />
AT-1190 Vienna<br />
Tel. +43 (0)1 253 621 60 81<br />
info@orsservice.at<br />
www.ors-austria.at<br />
Italy<br />
<strong>ORS</strong> Italia S. r. l.<br />
Piazza Annibaliano 18<br />
IT-00198 Rome<br />
info@ors-italia.com<br />
www.ors-italia.it<br />
EU<br />
<strong>ORS</strong> Group<br />
c/o Serco Europe<br />
Waversesteenweg 1945<br />
BE-1160 Oudergem<br />
Tel.+32 (0)2 892 322 00<br />
www.ors-group.org<br />
31
<strong>ORS</strong> Group AG<br />
Röschibachstrasse 22<br />
CH-8037 Zürich<br />
32<br />
www.ors-group.org