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ORS LEARNING course program 2023

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COURSE PROGRAM <strong>2023</strong><br />

Asylum & Immigration<br />

1


2<br />

Neutral, flexible, mindful.


Dear Colleagues,<br />

We are delighted to introduce the <strong>ORS</strong> Group’s <strong>course</strong> <strong>program</strong> for <strong>2023</strong> to you. The ongoing<br />

training and development of our employees is a key component of our services. Our ambition is to<br />

serve and support our clients with empathy and high quality of work to ensure that they are well<br />

looked after. This is only possible with deep expertise in our field.<br />

This <strong>course</strong> <strong>program</strong>me is designed to promote individual development and growth, while also<br />

connecting employees across all job roles and countries throughout the <strong>ORS</strong> Group. Our <strong>course</strong>s<br />

cover everything from the basics of asylum and immigration to the practical, job-specific skills<br />

you need.<br />

The <strong>program</strong> is designed to address employees’ needs and relevant current topics. We have<br />

placed emphasis on training that promotes psychological health along with the skills required to<br />

successfully deal with change. We focus on these areas because caregiving in the field of asylum<br />

and migration requires a high degree of resilience and a constructive approach to dealing with<br />

psychological stressors.<br />

We also attach great importance to leadership and management development. Furthermore,<br />

we’d like to highlight to our mentoring <strong>program</strong>, which is open to both new and experienced<br />

managers. Our new owner, Serco, will also take part in our <strong>program</strong> with an introduction at<br />

various Lunch & Learn events throughout the year. These will give exciting insights into a diverse<br />

world of services outside of the field of migration. You are invited to broaden your horizon beyond<br />

the walls of <strong>ORS</strong> and what you already know.<br />

As every year we would also like to invite external participants to join our specialist <strong>course</strong>s.<br />

We hope that there will be many interesting and educational hours of training to come.<br />

The constant and ongoing development of <strong>ORS</strong> employees is our top priority.<br />

Jürg Rötheli<br />

CEO<br />

Maurizia Walzthöny<br />

Head of People Development


4


CONTENT<br />

6 People Development<br />

7 Mission statement<br />

8 House of training and development<br />

10 Annual calendar<br />

12 Starter <strong>course</strong>s<br />

14 Specialist <strong>course</strong>s<br />

18 Management <strong>course</strong>s<br />

20 Course testimonials<br />

21 <strong>ORS</strong> Network<br />

22 Customized training<br />

23 Vocational training in Switzerland<br />

24 Contacts<br />

26 Questions and registration<br />

27 Statements from lecturers<br />

28 Partnerships


PEOPLE DEVELOPMENT<br />

The <strong>ORS</strong> People Development team is responsible<br />

for the training, qualification and further<br />

education of employees. Our responsibility is the<br />

development of all personnel throughout the <strong>ORS</strong><br />

Group, including all job functions in Switzerland,<br />

Germany, Italy and Austria. A key element<br />

of this task is our in-house training <strong>program</strong>,<br />

which we are presenting in this brochure.<br />

Our <strong>course</strong> cover the basic theory of asylum and<br />

migration as well as practical, job-specific skills.<br />

The <strong>course</strong>s are led by internal and external<br />

speakers, all of whom are experts and highly<br />

skilled in adult education. Our training is<br />

designed to be highly practical with learning<br />

directly applicable in the workplace. This is<br />

reflected in the variety of methods used in our<br />

<strong>course</strong>s that place a great deal of importance on<br />

imparting expert knowledge, but also on interactive<br />

working, reviewing work practices and<br />

practical training itself.<br />

The <strong>program</strong> is based on our employees’ needs<br />

and on relevant current topics.<br />

Our team <strong>ORS</strong> people development f.l.t.r.: Hadi Al-Rafu, Maurizia Walzthöny, Lucienne Rojas Pereira, Aline Dermond,<br />

Melanie König, Selina Schiess.<br />

6


<strong>ORS</strong> TRAINING MISSION STATEMENT<br />

Practical focus<br />

Training content and learning objectives are<br />

designed to support the application of newly<br />

obtained knowledge into daily practice. Lessons<br />

learned should be meaningful to everyone’s<br />

unique situation and improve competence in<br />

professional practice.<br />

Reflexive understanding of education<br />

Our training <strong>program</strong> is based on teaching<br />

theory and practical skills. Our <strong>course</strong>s are also<br />

developed to promote independence, enable<br />

competent judgement, to exchange experiences<br />

and optimize the transfer of skills and knowledge<br />

into daily practice.<br />

We accommodate different learning styles<br />

by offering a combination of various forms<br />

of teaching as well as independent learning<br />

activities before and after training.<br />

Educational objective in a multicultural<br />

environment<br />

Our training <strong>program</strong> promotes communication<br />

with other people based on individual<br />

identity. It provides new perspectives on the<br />

world, allowing you to make decisions and<br />

form judgements based on the different viewpoints<br />

that exist within a multicultural working<br />

environment. We aim to promote lasting quality<br />

of care and integration measures.<br />

Quality management<br />

We continuously review and improve the quality<br />

of our training <strong>program</strong> (planning, delivery,<br />

evaluation). In addition to ISO 9001:2015 certification<br />

our training and development <strong>program</strong><br />

is also certified according to EduQua and ISO<br />

21001:2018.<br />

7


TRAINING<br />

FROM DAY ONE<br />

The house of training and development gives<br />

an overview of all training and development<br />

opportunities presented while working at <strong>ORS</strong>.<br />

During the onboarding process, all new<br />

employees complete a package of mandatory<br />

digital starter <strong>course</strong>s, in addition to attending<br />

mandatory and voluntary in-person events.<br />

The starter <strong>course</strong>s provide an important knowledge<br />

base and build job-related skills needed<br />

for working at <strong>ORS</strong>. On top of this, a wide range<br />

of voluntary specialist <strong>course</strong>s and customized<br />

training options offer the opportunity for individual<br />

development and professional growth.<br />

Training and development<br />

ONBOARDING CONSOLIDATION<br />

<strong>ORS</strong><br />

NETWORK<br />

STARTER COURSES<br />

Welcome event<br />

Starter <strong>course</strong> (digital package):<br />

■ Welcome to <strong>ORS</strong><br />

■ Code of conduct<br />

■ Data protection<br />

■ Information security<br />

■ German General Act on<br />

Equal Treatment<br />

Starter <strong>course</strong>s (in person):<br />

■ Conflict management<br />

■ Professional care<br />

■ First aid and fire safety<br />

CUSTOMIZED TRAINING<br />

External training, mentoring, supervision, coaching, language <strong>course</strong>s<br />

SPECIALIST COURSES<br />

MANAGEMENT COURSES<br />

Module I: Leadership at <strong>ORS</strong><br />

Modul II: HR training<br />

Module III: Self-leadership<br />

and self-management<br />

Module IV: Communication<br />

skills and diversity<br />

Module for deputies<br />

VOCATIONAL TRAINING<br />

8


9


FEBRUARY<br />

MARCH<br />

APRIL<br />

02<br />

08<br />

15<br />

16<br />

27/28<br />

06<br />

13<br />

14<br />

15<br />

16<br />

22<br />

28<br />

30<br />

06<br />

17<br />

18<br />

18/19<br />

20<br />

20<br />

25<br />

27<br />

27<br />

Lunch &Learn Serco<br />

Webinar<br />

Modul I: Führen bei <strong>ORS</strong><br />

Zürich<br />

Modul I: Führen bei <strong>ORS</strong><br />

Freiburg i. Br.<br />

La procedura d’asilo in IT<br />

Webinar<br />

Modul III + IV<br />

Zürich<br />

Modul für Stellvertretungen<br />

Zürich<br />

Modul I: Führen bei <strong>ORS</strong><br />

Zürich<br />

Modul I: Führen bei <strong>ORS</strong><br />

Zürich<br />

La procedura d’asilo in IT<br />

Webinar<br />

Lunch &Learn Serco<br />

Webinar<br />

Différences culturelles<br />

Fribourg CH<br />

Séminaire en vue de la retraite<br />

Fribourg CH<br />

Modul II: HR Training CH<br />

Zürich<br />

Asile en Suisse<br />

Fribourg CH<br />

Trauerbegleitung<br />

Webinar<br />

Asylverfahren CH<br />

Zürich<br />

Modul III + IV<br />

Köln<br />

Lunch &Learn Serco<br />

Webinar<br />

La procedura d’asilo in IT<br />

Webinar<br />

Modul II Formation RH<br />

Fribourg CH<br />

Modul für Stellvertretungen<br />

Freiburg i.Br.<br />

Stress- und Krisenmanagement<br />

Webinar<br />

JUNE MAY<br />

03<br />

09<br />

15<br />

16<br />

16<br />

17<br />

17<br />

24<br />

01<br />

05<br />

06<br />

06<br />

07<br />

08<br />

08<br />

12<br />

12<br />

13<br />

13<br />

13<br />

14/15<br />

15<br />

21<br />

Sensibilisierung Diskriminierung<br />

Zürich<br />

Kultursensible Pflege<br />

Webinar<br />

Profil de pays: Ukraine<br />

Fribourg CH<br />

Länderportrait Ukraine<br />

Webinar<br />

Kommunikation & Gesprächsführung<br />

Bonn<br />

Kommunikation & Gesprächsführung<br />

Bonn<br />

La procedura d’asilo in IT<br />

Webinar<br />

Interkulturelle Kompetenz<br />

Webinar<br />

Psychische Gesundheit<br />

Zürich + Webinar<br />

Selbstorganisation<br />

Webinar<br />

Workshop Sicherheitsbeauftragte<br />

Zürich<br />

Auto-organisation<br />

Webinar<br />

Modul II: HR Training Deutschland<br />

Freiburg i.Br.<br />

Modul für Stellvertretungen<br />

Zürich<br />

Psychische Gesundheit<br />

junge Erwachsene<br />

Zürich<br />

Trauma im Kontext von Asyl<br />

Webinar<br />

Kommunikation & Gesprächsführung<br />

Sigmaringen<br />

Gewaltbetroffene Frauen<br />

Webinar<br />

Kommunikation & Gesprächsführung<br />

Sigmaringen<br />

Modul I Führen bei <strong>ORS</strong><br />

Köln<br />

Modul III + IV<br />

Zürich<br />

Asylverfahren DE<br />

Webinar<br />

Modul II: HR-Training CH<br />

Zürich<br />

10


AUGUST JULY JUNE<br />

SEPTEMBER<br />

22<br />

29<br />

30<br />

03<br />

04<br />

29<br />

29<br />

05<br />

07<br />

07/08<br />

13<br />

21<br />

21<br />

27<br />

28<br />

29<br />

Communication et gestion<br />

d'entretien<br />

Fribourg CH<br />

Einführung ins Excel<br />

Webinar<br />

Kommunikation und<br />

Gesprächsführung CH<br />

Zürich<br />

Profil de pays : Afghanistan<br />

Fribourg CH<br />

Länderportrait Afghanistan<br />

Webinar<br />

Suchtmittelkonsum Migration<br />

Webinar<br />

Il consumo di sostanze che creano<br />

dipendenza<br />

Webinar<br />

Profil de pays : Syrie<br />

Webinar<br />

Länderportrait Syrien<br />

Zürich + Webinar<br />

Modul III + IV<br />

Freiburg i.Br.<br />

Modul I: Führen bei <strong>ORS</strong><br />

Zürich<br />

Modul II: HR Training CH<br />

Zürich<br />

Modul für Stellvertretungen<br />

Zürich<br />

Trauma in the context of<br />

asylum and migration<br />

Webinar<br />

Encadrement de nuit<br />

Fribourg CH<br />

Grief support<br />

Webinar<br />

OCTOBER<br />

NOVEMBER<br />

02<br />

03<br />

05<br />

09<br />

11<br />

11<br />

17<br />

18<br />

19<br />

24<br />

24<br />

24<br />

02<br />

08<br />

09<br />

09<br />

10<br />

15<br />

21<br />

22<br />

Professionelle Nachtbetreuung<br />

Zürich<br />

Santé psychique<br />

Fribourg CH<br />

Accompagnement deuil<br />

Fribourg CH<br />

Soins sensibles à la culture<br />

Fribourg CH<br />

Workshop Sicherheitsbeauftragte<br />

Zürich<br />

Kultursensible Pflege<br />

Webinar<br />

Consommation de stupéfiants<br />

Fribourg CH<br />

La procedura d’asilo in IT<br />

Webinar<br />

Modul II: Formation RH<br />

Fribourg CH<br />

Interkulturelle Kompetenz<br />

Webinar<br />

Il consumo di sostanze che creano<br />

dipendenza<br />

Webinar<br />

Suchtmittelkonsum Asyl<br />

Webinar<br />

Women affected by violence<br />

Webinar<br />

Seminar Pensionierung<br />

Zürich<br />

Affrontare i cambiamenti<br />

Webinar<br />

Umgang mit Veränderung<br />

Webinar<br />

Mon bien-être<br />

Fribourg CH<br />

La procedura d’asilo IT<br />

Webinar<br />

Trauma dans le contexte de l’asile<br />

et de la migration<br />

Fribourg CH<br />

Modul II : HR-Training Deutschland<br />

Freiburg i.Br.<br />

<strong>ORS</strong> Training & development<br />

Specialist <strong>course</strong>s <strong>ORS</strong> Network Management <strong>course</strong>s Vocational training in Switzerland<br />

11


STARTER COURSES for all new <strong>ORS</strong> employees<br />

Welcome to <strong>ORS</strong>! As a new employee, you will complete the starter <strong>course</strong>s, which<br />

will provide you with a firm foundation of knowledge and information and enable<br />

you to act in a professional and purposeful way in your daily work. The two starter<br />

<strong>course</strong> packages (in person and online) cover basic and relevant topics for your practice.<br />

The different mandates require different <strong>course</strong>s when starting at <strong>ORS</strong>. You will<br />

find all the information you need on our Moodle LMS learning platform.<br />

E-<strong>LEARNING</strong><br />

Welcome to <strong>ORS</strong> (45 mins)<br />

Introduction to the company: facts, figures,<br />

mission statements and values of <strong>ORS</strong>. Department-specific<br />

information. Instruction for using<br />

the different systems (time recording, learning<br />

management system, intranet).<br />

Code of conduct (45 mins)<br />

Introduction to the code of conduct, which states<br />

the rules, laws and standards for dealing with<br />

moral, ethical and legal issues that may arise<br />

when carrying out your work.<br />

Data protection (45 mins)<br />

Digital <strong>course</strong> to learn about the data protection<br />

policy as a key pillar of trusting cooperation and<br />

ensuring maximum security for personal data.<br />

Information security (45 mins)<br />

The protection of sensitive information is an<br />

important task. This <strong>course</strong> teaches you how to<br />

protect confidential data to prevent data loss and<br />

misuse.<br />

German General Act on Equal Treatment (30 mins)<br />

Digital <strong>course</strong> to raise awareness of equal rights<br />

and tolerance in relation to gender, age, ethnicity<br />

origin, religion, belief, disability and sexual identity.<br />

These form the basis of mutual respect in our<br />

everyday work.<br />

12


IN PERSON<br />

Welcome to <strong>ORS</strong> event (one day)<br />

Senior Management and different departments<br />

will personally welcome new employees to <strong>ORS</strong>,<br />

give an insight into <strong>ORS</strong> and provide the basic<br />

knowledge required for everyday work.<br />

Internal speakers<br />

Conflict management (1-2 day)<br />

Recognising conflicts early on and using conflict<br />

prevention and de-escalation strategies.<br />

Angela Meyer – Conflict Trainer, SRK<br />

Markus Pfeil – Intercultural Trainer, IKUD<br />

Frank Rudolph – Intercultural Trainer, IKUD<br />

Laurent De Pasquale – Conflict Management<br />

Trainer and Coach, Crescendo Formation<br />

Professional care (one day)<br />

Clarification of the role, tasks and duties of<br />

caregivers. Handling our areas of activity and<br />

boundaries in care work.<br />

Internal speakers<br />

First aid (one day)<br />

BLS-AED-SRC complete <strong>course</strong>: Learning the<br />

key life-saving steps involved in resuscitation,<br />

with specialization on practical application on<br />

adults and children in various situations.<br />

Samaritans Switzerland<br />

Sylvie Angéloz – First Aid Trainers, Freiburg<br />

Cantonal Samaritans Association<br />

Local providers<br />

Fire safety (half-day)<br />

Preparation for potential emergencies. Includes<br />

exercises for responding quickly and appropriately<br />

in case of fire.<br />

Christian Augsburger – Fire Safety Trainer,<br />

Brandschutz Ettiswil AG<br />

Internal speakers<br />

13


SPECIALIST COURSES<br />

Our specialist <strong>course</strong>s cover a range of relevant and current topics relating to<br />

asylum and migration for internal and external participants.<br />

Courses<br />

Dates<br />

Asylum process in Switzerland (one day)<br />

Basic principles of the Swiss asylum process, including the legal bases and criteria for making<br />

asylum decisions.<br />

Juliane Haenggi – Asylum Specialist, State Secretariat for Migration<br />

Martina Kamm – Migration Expert, Face Migration<br />

Tulay Topaloglu – Asylum Specialist, State Secretariat for Migration<br />

Valentina Sala Dufner – Asylum Specialist, State Secretariat for Migration<br />

18/04/23<br />

06/04/23<br />

de<br />

fr<br />

Asylum process in Germany (one day)<br />

Basic principles of the German asylum process, including the legal bases,<br />

criteria for making asylum decisions and the Dublin system.<br />

Dr Nils Janson – Judge at the Freiburg im Breisgau Administrative Court<br />

15/06/23<br />

de<br />

Asylum process in Italy (half-day)<br />

Introduction to the Italian asylum process, including the legal bases and criteria for making<br />

asylum decisions.<br />

Loredana Cao – Lawyer<br />

Country profile: Afghanistan (German: half-day/French: one day)<br />

Introduction to Afghanistan’s history, politics, culture and migration flows to strengthen<br />

culturally sensitive care.<br />

Country Analyst, State Secretariat for Migration<br />

16/02/23<br />

15/03/23<br />

20/04/23<br />

17/05/23<br />

18/10/23<br />

15/11/23<br />

04/07/23<br />

03/07/23<br />

it<br />

de<br />

fr<br />

Country profile: Syria (one day)<br />

Introduction to Syria’s history, politics, culture and migration flows to strengthen culturally<br />

sensitive care.<br />

Jonas Röllin – Research Assistant and PhD Student<br />

Thomas Pierret – Research Assistant at the Institute of Research and Study on the Arab and<br />

Islamic Worlds<br />

07/09/23<br />

05/09/23<br />

de<br />

fr<br />

Country profile: Ukraine (one day)<br />

Introduction to Ukraine’s history, politics, culture and migration flows to strengthen culturally<br />

sensitive care.<br />

Country Analyst, State Secretariat for Migration<br />

16/05/23<br />

15/05/23<br />

de<br />

fr<br />

14


15


SPECIALIST COURSES<br />

Courses<br />

Trauma in the context of asylum and migration (one day)<br />

Extensive examination of the topics of flight, trauma and the support of those affected.<br />

Alexandra Kossowski – Intercultural Trainer, BrückenBauen<br />

Nathalie Bennoun – Specialist Psychologist for Psychotherapy (SPP), Appartenance<br />

Dates<br />

12/06/23<br />

21/11/23<br />

de<br />

fr<br />

27/09/23<br />

en<br />

Culturally sensitive care (German: half-day/French: one day)<br />

Learning about cultural standards in healthcare and nursing, as well as how to communicate<br />

with patients using culture-specific communication styles.<br />

Meiko Merda – Intercultural Trainer, IKUD<br />

Isabelle Fierro – Head of Intercultural Translation, Appartenance<br />

09/05/23<br />

11/10/23<br />

09/10/23<br />

de<br />

fr<br />

Mental illnesses in migration and asylum (one day)<br />

Basics of mental illnesses triggered by (traumatic) migration experiences, and dealing with the<br />

psychological challenges that displaced people and asylum seekers face.<br />

Dr med Jochen Binder – Lead Doctor and Head of the Outpatient Clinic for Post-Traumatic Stress<br />

Disorders, IPW<br />

Nathalie Bennoun – Specialist Psychologist for Psychotherapy (SPP), Appartenance<br />

01/06/23<br />

03/10/23<br />

de<br />

fr<br />

Substance abuse (German/Italian: half-day/French: one day)<br />

Background, causes and handling of substance abuse in the field of migration.<br />

Michael Herzig – Lecturer in Social Management, Zurich University of Applied Sciences (ZHAW)<br />

Fulgence Nsanzimana – Manager, Fondation Le Torry<br />

29/08/23<br />

24/10/23<br />

17/10/23<br />

de<br />

it<br />

fr<br />

Mental well-being in the workplace (one day)<br />

Working in the context of asylum requires a great deal of mental and physical resilience.<br />

Activation and strengthening of personal resources.<br />

Nathalie Bennoun – Specialist Psychologist for Psychotherapy (SPP), Appartenance<br />

10/11/23<br />

fr<br />

Stress and crisis management (one day)<br />

Resilience concept, supportive approach to conflict and learning helpful self-management<br />

methods.<br />

Sonja Kupferschmid Boxler – Specialist Psychologist for Psychotherapy, Olten Coaching Centre<br />

Sandra Mazaira – Specialist Psychologist for Psychotherapy, Appartenance<br />

27/04/23<br />

de<br />

it<br />

16


Courses<br />

Dealing with change (one day)<br />

Reflection on how you personally deal with change; models of change processes.<br />

Sonja Kupferschmid Boxler – Specialist Psychologist for Psychotherapy, Olten Coaching Centre<br />

Dates<br />

09/11/23<br />

de<br />

it<br />

Professional night care (one day)<br />

Raising awareness of the specific requirements of working and caregiving at night.<br />

Patrick Nelson – Head of Care, <strong>ORS</strong> Switzerland<br />

Aline Dermond – People Development Specialist, <strong>ORS</strong><br />

Lucienne Rojas – People Development Assistant Manager, <strong>ORS</strong><br />

02/10/23<br />

28/09/23<br />

de<br />

fr<br />

Communication (one day)<br />

Theory and training of communication.<br />

Angela Meyer – Coach and Supervisor, seinkultur<br />

Brigitta Roder – Trainer and Coach at »Claudia Karrasch & Friends - Seminar.Training.Coaching«<br />

Evelyne Charrière – Coach and Trainer, Parenthèses<br />

Grief support (one day)<br />

Learning to understand suffering and thought processes of grieving people in the context of<br />

asylum and migration, as well as mourning rituals and strategies for coping with grief.<br />

Alexandra Kossowski – Intercultural Trainer, BrückenBauen<br />

Speakers, Appartenance<br />

Intercultural competence (one day)<br />

Basic principles for further developing your own intercultural skills.<br />

Ariane Curdy – Intercultural Trainer, Ctrl Culture Relations<br />

16.05.23<br />

17.05.23<br />

12.06.23<br />

13.06.23<br />

30.06.23<br />

22.06.23<br />

17/04/23<br />

05/10/23<br />

29/09/23<br />

24/05/23<br />

24/10/23<br />

22/03/23<br />

de<br />

fr<br />

de<br />

fr<br />

en<br />

de<br />

fr<br />

Women affected by violence (one day)<br />

Consequences and possible signs of women affected by violence in daily care work and<br />

the different motives for fleeing comparing men and women.<br />

Gabriella Schmid – Lecturer in Social Work, Eastern Switzerland University of Applied Sciences,<br />

St. Gallen Campus<br />

13/06/23<br />

02/11/23<br />

de<br />

en<br />

Self-organisation (half-day)<br />

Analyzing personal time management, learning methods for structuring your daily routine<br />

and prioritizing.<br />

Internal speakers<br />

05/06/23<br />

06/06/23<br />

de<br />

fr<br />

Introduction to Excel (half-day)<br />

Learning the key basics and functions of Excel.<br />

Internal speakers<br />

29/06/23<br />

de<br />

17


MANAGEMENT COURSES<br />

for anyone with management responsibility<br />

Courses<br />

Module I: Leadership at <strong>ORS</strong> (one day)<br />

In Module I, participants discuss the leadership values of <strong>ORS</strong> and, on this basis, reflect<br />

on their management role and the associated management conduct. Key topics include<br />

respect, development of trust and the delegation of responsibility, as well as motivation<br />

and inspiration.<br />

Leo Martin, Management Trainer, ex-secret agent and best-selling author<br />

Module II: HR training (one day)<br />

In this one-day HR training session, participants get to know key tools pertaining the<br />

HR cycle and their practical application on case studies.<br />

Selina Schiess – People Development Specialist and Vocational Training Officer, <strong>ORS</strong><br />

Module III: Self-leadership and self-management (one day)<br />

+ Module IV: Communication skills and diversity (one day)<br />

Module III is about dealing with stressful situations and looking at options for action, as<br />

well as strengthening resilience and the ability to activate resources.<br />

Module IV highlights communicating on equal terms. The focus here is on inclusion of<br />

employees and respectful interactions.<br />

Flurina Steffen – Management Trainer, Mehrsicht<br />

Sue Liechti – Management Trainer, Mehrsicht<br />

Luise Deiters – Management Trainer, Mehrsicht<br />

Dates<br />

08/02/23<br />

15/02/23<br />

14/03/23<br />

13/06/23<br />

13/09/23<br />

For Germany:<br />

07/06/23<br />

22/11/23<br />

For Switzerland:<br />

30/03/23<br />

21/06/23<br />

21/09/23<br />

For Switzerland:<br />

25/04/23<br />

19/10/23<br />

27/02 – 28/02/23<br />

18/04 – 19/04/23<br />

14/06 – 15/06/23<br />

07/09 – 08/09/23<br />

de<br />

fr<br />

it<br />

de<br />

fr<br />

de<br />

fr<br />

it<br />

Module for deputies (one day)<br />

Reflection of the role as representative and the opportunities for action in daily practice.<br />

Sue Liechti – Management Trainer, Mehrsicht<br />

06/03/23<br />

27/04/23<br />

08/06/23<br />

21/09/23<br />

de<br />

fr<br />

it<br />

Mentoring <strong>program</strong> for managers<br />

Are you new to a management role, for instance as a director of a center or division,<br />

and want to benefit from the knowledge of an experienced <strong>ORS</strong> mentor?<br />

Are you interested in in improving your management and leadership skills<br />

in dialogue with a seasoned executive?<br />

Then apply for our new mentoring <strong>program</strong> now through People Development:<br />

peopledevelopment@ors-group.org<br />

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19


COURSE TESTIMONIALS<br />

‘I really valued the discussions we had within the <strong>course</strong> “conflict management”.<br />

I was made aware, that there is usually more behind a conflict than first<br />

meets the eye. It’s important to understand background circumstances to find<br />

solutions.’<br />

Melanie Jakob<br />

Office Manager, Zurich HQ, Switzerland<br />

‘The HR training regarding performance reviews was of great value for me and<br />

also my employees. Every decision I make as a manager also influences them,<br />

their professional ambitions and opportunities.’<br />

Bojan Stilinovic<br />

Deputy Operations Manager, Löfflingen BU, Germany<br />

‘The various topics discussed in <strong>course</strong> covering professional caregiving at<br />

night were extremely interesting and informative for me. I learned what to do<br />

when there’s a conflict and how to de-escalate it. I also know what to do in<br />

emergencies.’<br />

Alfred Kurt Bühler<br />

Night care worker at Bern Return Centre (RZB) in Gampelen, Switzerland<br />

‘The various HR training elements in management module II were useful and<br />

well-structured. They gave me an insight into the basics of employment law,<br />

which will make it easier for me to make decisions as a manager.’<br />

Martin Kinzel<br />

Operations Manager at Sigmaringen State Office for Initial Registration (LEA) and<br />

Deputy Regional Manager (South), Germany<br />

‘I have been able to incorporate a lot of the conflict management <strong>course</strong> into<br />

my daily life, especially how to remain polite but determined and know it’s<br />

okay to say no. I was also reminded that conflicts shouldn’t be taken personally<br />

and it’s important to stay calm.’<br />

Carina Hartl<br />

Social Worker at Nenzing Initial Reception Centre (EAZ), Austria<br />

20


<strong>ORS</strong> NETWORK for all employees of <strong>ORS</strong> Group<br />

Courses<br />

Dates<br />

Lunch & Learn Serco (1 h)<br />

Lunch & Learns will be held to present various Serco initiatives. In virtual lunchtime events<br />

taking place from 12.15 - 1.15 pm employees will provide insight into the world of Serco.<br />

All Lunch & Learns will be held in English. The following dates and topics are already set,<br />

further dates will be announced via Moodle in the <strong>course</strong> of the first half of <strong>2023</strong>.<br />

en<br />

Introduction to Serco, Values, Facts & Figures 02/02/23<br />

Launch of the new Code of Conduct d mycode 16/03/23<br />

Opportunities in the Serco Network: Foundations 20/04/23<br />

Internal speakers, Serco<br />

Seminar on retirement (4 hrs)<br />

Participants will learn about the financial aspects of retirement, reflect on their role within the<br />

company and talk about how to manage the last years of their career.<br />

Lucienne Rojas – People Development Assistant Manager, <strong>ORS</strong><br />

Thomas Klingler – Pensions Specialist, Kessler & Co. AG<br />

08/11/23<br />

28/03/23<br />

de<br />

fr<br />

Workshop for safety officers (one day)<br />

Discussing and exchanging ideas on the subjects of safety and cleanliness at our facilities.<br />

Michel Howald – Head of Safety and Cleanliness, <strong>ORS</strong><br />

06/06/23<br />

11/10/23<br />

de<br />

fr<br />

Workshop for confidential advisors (2 hrs)<br />

Discussion of relevant topics for confidential advisors.<br />

Sonja Himpele – Legal Counsel and Compliance Officer, <strong>ORS</strong><br />

External speakers<br />

Two times<br />

per year<br />

de<br />

fr<br />

21


CUSTOMIZED TRAINING<br />

The People Development Team at <strong>ORS</strong> will develop individually tailored training <strong>course</strong>s on<br />

request. The content, objectives and framework of the <strong>course</strong>s are defined together to ensure they<br />

best address your needs.<br />

Supervision and coaching are available to all employees. Supervision offers the opportunity to<br />

discuss and reflect on real cases from your daily work with the support of experts. Online or<br />

in-person language <strong>course</strong>s can be organised on request to help improve employees’ language<br />

skills. Managers also have the option of registering with People Development for the mentoring<br />

<strong>program</strong>. This provides them with support from internal mentors in developing their management<br />

role. <strong>ORS</strong> is also committed to promoting external training. People Development is available to<br />

give you advice.<br />

Supervision<br />

Coaching<br />

Language <strong>course</strong>s<br />

Mentoring<br />

External training and more ...<br />

22


VOCATIONAL TRAINING IN<br />

SWITZERLAND<br />

Apprentices and trainees are the future of our company. The vocational trainers providing professional<br />

support and mentoring play a key role in their education. To support both parties in their<br />

personal and professional growth we are now offering specialized <strong>course</strong>s.<br />

Following our motto of ‘lifelong learning’, we look forward to seeing plenty of registrations from<br />

apprentices, trainees and vocational trainers in Switzerland. Vocational training in Germany, as<br />

well as in other countries, is currently still under development.<br />

Courses<br />

Dates<br />

Discrimination awareness workshop (half-day)<br />

Thoughts, impulses for change and possibilities for action are conveyed to create higher<br />

understanding of and awareness to discrimination.<br />

Jenny Kamer – Consultant, Studio Kali Consultancy for Equality and Anti-discrimination<br />

Emine v. A. – Consultant, Studio Kali Consultancy for Equality and Anti-discrimination<br />

03/05/23<br />

de<br />

Improving mental health of young adults (half-day)<br />

Understanding the challenges young people face in adolescence and early adulthood.<br />

Teaching young adults about the concept of resilience and stress prevention. This <strong>course</strong><br />

will be conducted in two separate groups:<br />

Group 1 for apprentices and trainees<br />

Group 2 for practical trainers<br />

Julia Iten (MSc) – Psychologist, acute ward for young people in Winterthur<br />

Laura Steller (MSc) – Psychologist, private ward for stress-related illnesses and burnout<br />

08/06/23<br />

de<br />

Are you interested in an<br />

apprenticeship at <strong>ORS</strong>?<br />

Contact us for<br />

more information!<br />

Contact: Selina Schiess<br />

sschiess@ors.ch<br />

+41 (0)79 795 58 06<br />

2022 cohort of <strong>ORS</strong> Switzerland’s commercial apprentices with<br />

Selina Schiess.<br />

23


WE’RE HERE TO HELP YOU<br />

Maurizia Walzthöny<br />

Head of People Development<br />

mwalzthoeny@ors.ch<br />

+41 (0)79 752 69 01<br />

Selina Schiess<br />

People Development Specialist and<br />

Vocational Training Manager<br />

sschiess@ors.ch<br />

+41 (0)79 795 58 06<br />

Aline Dermond<br />

People Development Specialist<br />

adermond@ors.ch<br />

+41 (0)79 433 16 65<br />

24


Lucienne Rojas<br />

People Development Assistant Manager<br />

Senior People Development Specialist<br />

lrojas@ors.ch<br />

+41 (0)79 653 42 53<br />

Melanie König (contact for Germany)<br />

People Development Specialist<br />

mkoenig@orsdeutschland.de<br />

+49 (0)151 225 268 38<br />

Hadi Al-Rafu<br />

People Development Intern<br />

halrafu@ors.ch<br />

+41 (0)79 322 15 19<br />

Sabrina Montagna (contact for Italy)<br />

Regional Manager and Contract Manager<br />

smontagna@ors-italia.com<br />

+39 33 389 891 73<br />

25


QUESTIONS AND REGISTRATION<br />

for further information contact People Development<br />

Registrations and cancellations<br />

The People Development Team at <strong>ORS</strong> uses the Moodle learning management system. An account<br />

is created for all employees when they join the company. They can access it using the Moodle<br />

login page clicking the button ‘IDconnect’ using an <strong>ORS</strong> email address and the general password.<br />

Instructions on how to login can be found under the following link:<br />

Moodle login<br />

https://moodle.ors.ch/<br />

Login instructions<br />

https://helpdesk.ors.ch/books/ict-deutsch/<br />

page/anmeldeprozess-bei-moodle<br />

Confirmations, invitations and further information will be sent to employees <strong>ORS</strong> email addresses.<br />

All further information about registrations and cancellations can be found in the People Development’s<br />

<strong>course</strong> regulations. The regulations can be found on our QMS in our People Development tab.<br />

Course attendance by external participants<br />

Price for full-day <strong>course</strong>: CHF 390 (prices in other currencies on request)<br />

Price for half-day <strong>course</strong>: CHF 240 (prices in other currencies on request)<br />

External participants can create an account on our Moodle learning platform and fill in an<br />

enrolment enquiry form sign up for <strong>course</strong>s. They will receive a registration confirmation, then<br />

all the necessary information will be sent to the email address provided. Alternatively, external<br />

participants can register for <strong>course</strong>s by sending an email to peopledevelopment@ors-group.org.<br />

GENERAL ENQUIRIES<br />

peopledevelopment@ors-group.org<br />

26


STATEMENTS FROM INSTRUCT<strong>ORS</strong><br />

‘I really enjoy teaching <strong>ORS</strong> training<br />

<strong>course</strong>s, because intercultural skills are a<br />

key factor in working with refugees.’<br />

Dr Meiko Merda<br />

IKUD® seminars, Course Leader: Culture-sensitive care<br />

‘It gives me great pleasure to train people in<br />

the area of conflict management, as it enables<br />

them to deal with conflict situations in their<br />

daily work with greater clarity, calmness and<br />

safety. This means that they learn to actively<br />

minimise and prevent violence.’<br />

Angela Meyer<br />

Conflict Trainer, Swiss Red Cross<br />

My mission is to make strong teams even<br />

stronger. Using our differences fairly to get<br />

stronger and grow together as equals.’<br />

Leo Martin<br />

Ex-secret agent, criminologist, management expert<br />

27


COOPERATIVE RELATIONSHIPS<br />

Our external instructors come from the following organisations, among others<br />

28


29


30<br />

Neutral, flexible, mindful.


Switzerland<br />

<strong>ORS</strong> Service AG<br />

Röschibachstrasse 22<br />

CH-8037 Zurich<br />

Tel.: +41 (0)44 386 67 67<br />

info@ors.ch<br />

www.ors-schweiz.ch<br />

French-speaking Switzerland<br />

<strong>ORS</strong> Service AG<br />

Route du Petit-Moncor 1A<br />

CH-1752 Villars-sur-Glâne<br />

Tel.: +41 (0)26 425 41 41<br />

info@ors.ch<br />

www.ors-suisse.ch<br />

Germany<br />

<strong>ORS</strong> Deutschland GmbH<br />

Güterhallenstrasse 4<br />

DE-79106 Freiburg im Breisgau<br />

Tel.: +49 (0)761 769 931 20<br />

info@orsdeutschland.de<br />

www.ors-deutschland.de<br />

Austria<br />

<strong>ORS</strong> Service GmbH<br />

Leopold-Ungar-Platz 2<br />

AT-1190 Vienna<br />

Tel. +43 (0)1 253 621 60 81<br />

info@orsservice.at<br />

www.ors-austria.at<br />

Italy<br />

<strong>ORS</strong> Italia S. r. l.<br />

Piazza Annibaliano 18<br />

IT-00198 Rome<br />

info@ors-italia.com<br />

www.ors-italia.it<br />

EU<br />

<strong>ORS</strong> Group<br />

c/o Serco Europe<br />

Waversesteenweg 1945<br />

BE-1160 Oudergem<br />

Tel.+32 (0)2 892 322 00<br />

www.ors-group.org<br />

31


<strong>ORS</strong> Group AG<br />

Röschibachstrasse 22<br />

CH-8037 Zürich<br />

32<br />

www.ors-group.org

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