NCSEA Connections Child Support Products &amp; Services Guide 2023

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Child support solutions Powering positive impact for families through engagement For over 35 years, we have teamed effectively with numerous child support agencies to design, implement, and maintain effective child support solutions including modern large-scale, federally certified child support systems. Deloitte’s Child Support Services and Solution Portfolio includes: • Implementation of Modern Low Code Platform-based, Cloud Solutions • Transfer and DDI of Certified State Systems • Automated code refactoring • Business Process Reengineering • Intelligent Process Automation (AI) • Modern customer service modules • Organizational Change Management • System replacement • Human Centered Design and User Experience Improvement Learn more >
Since March 2020 Improving Child Support Customer and Employee Engagement In today’s environment, developing solutions and strategies to help parents owing support, parents receiving support, children, and workers has become increasingly important. Deloitte can help you to: Social Listening & Sentiment Analysis Support leadership to evaluate social sentiments and contact center feedback loops to develop appropriate outbound campaigns and communications. Create Responsive Customer Service Using Human Centered Design principles, evaluate and optimize contact center operations, including load balancing, IVR and operational efficiencies, and network IVR queue traffic. Expand Self-Service Expand self service capabilities and digital presence. Enable selfservice to provide workload relief for agency staff as well as call center staff. Enhance user experience through virtual assistants and chat/voice bots providing inline help wherever necessary. Evaluate Staff Capacity Identify staffing issues including how to prioritize work, how to connect with co-workers to support decision making, and handling referrals from other agencies to increase capacity for customer engagement. Enable Customer Centric Operations and Processes Creating opportunities and strategies to facilitate virtual court hearings and customer preparation, electronic notarization and transfer of documents between customers, the agency, and the courts, and simple document imaging solutions.
Page 1: CONNECTIONS Child Support Products
Page 4 and 5: Conduent’s commitment Conduent de
Page 6 and 7: Looking toward the future Our SDU v
Page 8 and 9: SMI provides customized child suppo
Page 10 and 11: Improving Financial Health for Card
Page 14 and 15: Child Support's Integration Imperat
Page 16 and 17: CGI Transcend for Child Support Chi
Page 18 and 19: CGI Transcend for Child Support: Be
Page 20 and 21: Leveraging DATA FOR CHANGE In Child
Page 22 and 23: Stellarware SOLUTION BENEFITS Cost
Page 24 and 25: Transformative connections. Empower
Page 26 and 27: Voluntary paternity acknowledgment
Page 28 and 29: Innovation with Purpose Performance
Page 30 and 31: GovLink’s Flexibility Gives You t
Page 34 and 35: CSG is at the Forefront of Child Su
Page 36 and 37: Sharing Lessons Learned and Best Pr
Page 38 and 39: protech Solutions Inc. What We Do W
Page 40 and 41: " Good Grid & Child Support Here at
Page 42 and 43: Courtland Consulting brings over 30
Page 44 and 45: SITE SUPPORT Site Support is a crit
Page 46 and 47: Child Support Digital Transformatio
Page 48 and 49: Microsoft Child Support Modernizati
Page 51 and 52: CHILD SUPPORT IS FAMILY SUPPORT Whe
Page 53 and 54: Since 1998, Fast Enterprises has tr
Page 55 and 56: NCSEA’s Corporate Partnership pro
Page 57: The lnformatix RAPID solution is a

NCSEA Connections Child Support Products &amp;amp; Services Guide 2023

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NCSEA Connections Child Support Products & Services Guide 2023