NCSEA Connections Child Support Products & Services Guide 2023
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CGI Transcend for <strong>Child</strong><br />
<strong>Support</strong>: Core Capabilities<br />
Connect parents and families to vital child support program elements<br />
through a straightforward user experience and real-time critical case<br />
data, making participation easier and more transparent.<br />
Enable caseworker activities by developing smartly driven prompts using case,<br />
program, and policy data. Automate extraneous data entry on cases to allow<br />
caseworkers more time to assess situations and remedies (instead of generating<br />
documentation and repetitive case entries). Engage robotic technologies and<br />
artificial intelligence (AI) to further automate and streamline processes.<br />
Leverage child support system capabilities to simplify and streamline configurations,<br />
including validation, reconciliation, data entry, and case support processes.<br />
Utilize our deep child support and human-centered design expertise to deliver a<br />
solution that assists parents in understanding the process, qualifying families for<br />
additional services (such as SNAP and <strong>Child</strong> Care), and real-in-time payment status.<br />
Integrate mobile payment providers to increase compliance with financial obligations.<br />
Offer flexibility to meet the needs of families including in-kind payment options,<br />
thresholds for enforcement tools, and a la carte enforcement possibilities.
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