NCSEA Connections Child Support Products &amp; Services Guide 2023

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Voluntary paternity acknowledgment Voluntary acknowledgment of paternity is a critical first step in securing a support order and beginning collections. We design and operate innovative paternity programs that connect hospitals, community organizations, and parents – helping states achieve the 90-percent federal paternity establishment goal, maximize federal incentives, and engage both parents in their children’s lives. Employer services and portal We make it easier than ever for employers to comply with child support reporting requirements, combining innovative behavioral engagement techniques with modern technology to encourage prompt and continual compliance. Our employer services provide comprehensive support for state new hire reporting programs as well as eIWO and eNMSN processing. Additionally, our one-stop solution to online reporting – the Maximus Employer Services Portal – offers 24/7 access, secure data entry, immediate feedback, and chat. Review and adjustment of support orders Noncustodial parents are more likely to pay their support obligations in full and on time when the ordered amount is determined by their actual earnings and ability to pay. Our new virtual modification process (vMOD) expedites the review and modification process for parents who have experienced a change in their employment status – allowing them to request modifications through your agency’s call center or website. Customer service contact centers Maximus has operated child support contact centers for over 17 years, successfully implementing virtual models as well. By handling routine customer inquiries via phone, email, and chat, we free up caseworkers to address complex program tasks. Case initiation We work with our customers to obtain required documentation and determine the appropriate action for each case, ensuring all cases are valid and constructed correctly. Caseworkers take the appropriate next action with a sense of urgency in accordance with state and federal time frames. Mail processing Our mailroom team receives, processes, and provides data entry services for all incoming mail on behalf of state agencies. Child support system modernization The pandemic highlighted the unavoidable truth that technology is critical to program success – and outdated technology can significantly impede program impact. Maximus understands that modernizing child support systems represents a significant undertaking, and we have the expertise to guide you through the entire process. From initial planning through system implementation, our team of seasoned professionals stands ready to help. Employment and training services for parents In addition to providing child support services, Maximus has over 30 years of experience operating innovative, highly effective employment and training programs. Our services for parents include barrier removal and resource coordination as well as career planning, job placement, retention, and advancement. We also partner with employers to match them with our job seekers in both paid and work– experience environments. We are committed to helping parents achieve self-sufficiency so they can support their families with pride. To discover how we help children and families thrive, contact us today!
Transformative connections. Empowering success. Helping agencies create a better life for children and families • Comprehensive operations management • Employer services and portal – New hire, IWO, and NMSN reporting – Science-based employer engagement • Paternity acknowledgment • Convenient, user-friendly mobile app for parents • Customer service contact centers • Review and adjustment of support orders • Case initiation • Mail processing • Child support system modernization • Employment and training services for parents Discover how we help children and families thrive – contact us today! maximus.com MKT-2100
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Page 6 and 7: Looking toward the future Our SDU v
Page 8 and 9: SMI provides customized child suppo
Page 10 and 11: Improving Financial Health for Card
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Page 14 and 15: Child Support's Integration Imperat
Page 16 and 17: CGI Transcend for Child Support Chi
Page 18 and 19: CGI Transcend for Child Support: Be
Page 20 and 21: Leveraging DATA FOR CHANGE In Child
Page 22 and 23: Stellarware SOLUTION BENEFITS Cost
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Page 28 and 29: Innovation with Purpose Performance
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Page 42 and 43: Courtland Consulting brings over 30
Page 44 and 45: SITE SUPPORT Site Support is a crit
Page 46 and 47: Child Support Digital Transformatio
Page 48 and 49: Microsoft Child Support Modernizati
Page 51 and 52: CHILD SUPPORT IS FAMILY SUPPORT Whe
Page 53 and 54: Since 1998, Fast Enterprises has tr
Page 55 and 56: NCSEA’s Corporate Partnership pro
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NCSEA Connections Child Support Products &amp;amp; Services Guide 2023

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NCSEA Connections Child Support Products & Services Guide 2023