You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
Criteria<br />
Diversity<br />
Diversity is one important aspect that<br />
needs to be taken into consideration<br />
when in the travel and hospitality<br />
industry. It is essential to have staff<br />
that has varying diversity to ensure that<br />
the organization can properly connect<br />
with their guests. Diversity is taken into<br />
account in terms of gender, nationality<br />
as well as languages spoken among<br />
other factors. Not only do we take the<br />
diversity of the staff into account but<br />
even that of the facilities and services<br />
offered; a hotel or tour operator<br />
providing a better range of services is<br />
preferred over those that do not.<br />
Customer Reviews<br />
What better way is there to know about<br />
an organization than by getting first<br />
hand reviews? Customers are the best<br />
judges of any service as they are the<br />
ones who experience them and can<br />
assess whether they were up to the<br />
mark or not. Considering reviews from<br />
hundreds of customers gives us a fair<br />
idea about the general pros and cons<br />
of any organization and also gives us<br />
valuable inputs for the other criteria<br />
as well.<br />
12
Change language