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Issue 60

The UK's outdoor hospitality business magazine for function venues, glamping, festivals and outdoor events

The UK's outdoor hospitality business magazine for function venues, glamping, festivals and outdoor events

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GLAMPSITES<br />

with nature as the cathedral. Peace,<br />

serenity, contemplation. This means<br />

tuning into the natural rhythms of<br />

dawn and dusk and the elements.<br />

Taking life at a walking pace. Simply<br />

slowing down and keeping it simple.<br />

How did you choose your interior<br />

decoration?<br />

Our interiors are about genuine<br />

antique rugs and textiles, lots of<br />

wood and iron cooking implements.<br />

Proper mattresses and iron beds.<br />

We don’t have any plastic, nothing is<br />

painted. When it comes to recycling,<br />

we will recycle glass, paper and tins,<br />

but request that guests leave with<br />

any plastic.<br />

What challenges have you faced?<br />

We’ve been doing this nearly 12<br />

years now. About once a year, at<br />

the beginning or the end of the<br />

season, we get the guest from<br />

hell. It’s generally someone with<br />

unrealistic expectations. But that’s<br />

the hospitality industry. One unkind<br />

person can cause disproportionate<br />

upset. There are rare guests who<br />

confuse hospitality with a master/<br />

slave arrangement. When you’re a<br />

small family run business that can<br />

be hard but it’s a fact of life and the<br />

more guests you have the more<br />

likely you are to encounter a tricky<br />

one. It happens.<br />

What are your plans for next<br />

season?<br />

We are always adding to the guest<br />

experience like fly-fishing, and<br />

now have a new farm entrance<br />

with some insulated buildings<br />

with skylights where we’ve done<br />

film nights and dance classes in<br />

“ONE UNKIND PERSON CAN CAUSE<br />

DISPROPORTIONATE UPSET. THERE<br />

ARE RARE GUESTS WHO CONFUSE<br />

HOSPITALITY WITH A MASTER/SLAVE<br />

ARRANGEMENT”<br />

the winter. We would love to make<br />

this new building a nutrition and<br />

wellness centre with fitness studios.<br />

So far the planners say this is<br />

“inappropriate in a national park“.<br />

I thought what was inappropriate<br />

was fly-tipping, speeding and<br />

polluting rivers – but now we must<br />

apparently add fitness and wellness<br />

to the list of evils. We’ll apply for<br />

more EV chargers (solar connected)<br />

but won’t be surprised if the<br />

planners refuse them too. The red<br />

tape is daunting.<br />

Describe your average day midseason<br />

Changeovers are Monday,<br />

Wednesday and Friday. I head up<br />

around 9am to say goodbye to<br />

departing guests and ask how their<br />

stay went. I even ask the children<br />

because they are always so honest!<br />

If it’s busy we have two cleaning<br />

teams to clean the fire bowls and<br />

wood burners but Guy is still the<br />

one to ensure the gas powered<br />

showers and indoor baths are<br />

ready for hot water. I make a lot of<br />

beds.<br />

The coppicer ensures that there<br />

is chopped firewood and campfire<br />

wood. I greet guests between 4pm<br />

and 6pm and orientate them to the<br />

river and the walk to the pubs so<br />

they don’t get lost in the woods! If<br />

they arrive after 6:30pm they’re in<br />

38 WWW.OPENAIRBUSINESS.COM

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