North Canterbury News: May 02, 2024
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ISSUE 228 |MAY 2<strong>02</strong>4<br />
24 Hour Fault Line.<br />
0800 30 90 80<br />
Learn about what we are doing in your community.<br />
mainpower.co.nz<br />
ELECTRICITY RETAILERS MIGHT OFFER “HOUR(S) OF FREE POWER”.<br />
WHAT IS THAT COSTING MAINPOWER CUSTOMERS?<br />
Many electricity retailers have begun offering<br />
customers“free hour(s) of power” incentive deals.<br />
MainPower has observed an increase in customer<br />
capacity overload faults due to customers using<br />
multiple high-consumption electrical appliances<br />
during their “free hour(s) of power” periods.<br />
A situation one ofour customers found themselves<br />
in when they moved to anew address was that their<br />
new property’s power supply was not the same as<br />
their previous home.<br />
So when their ‘free hour(s) of power’ deal clicked<br />
on for the evening, the owner turned on five fan<br />
heaters indifferent rooms at the same time (that<br />
were fine torun on the previous larger capacity)<br />
alongside other appliances (e.g., oven, dishwasher<br />
and washing machine) and overloaded their new<br />
property’s capacity resulting in call out charges<br />
and repair works for MainPower to reinstate<br />
their power.<br />
Turning on an excessive number ofappliances all at<br />
once could cause you toblow your network service<br />
fusing due toanoverload ofcapacity. Ifthis occurs,<br />
you will need to call MainPower to re-instate your<br />
power, and will be liable for all call-out charges<br />
(including but not limited to):<br />
• MainPower NZ Ltd minimum call out fee plus<br />
travel costs.<br />
• Low voltage service fuse replacement.<br />
• Other related costs that may arise during the call<br />
out and repair process.<br />
MainPower’s call out fee rates are located on the<br />
MainPower NZLtd website.<br />
DOES MAINPOWER CHARGE FOR<br />
CALL-OUTS?<br />
MainPower provides a 24-hour fault response<br />
service. When acustomer’s property or actions<br />
have caused the fault, the customer will be<br />
charged acall out fee.<br />
Call outs caused byaMainPower network fault<br />
will not incur afee.<br />
Please refer tothe MainPower website for more<br />
information.
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