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Download Handbook (PDF, 4,3 MB) - telc GmbH

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164<br />

3.4 Inventory F – Language Functions<br />

Inventories<br />

This section contains a list of language functions (speech acts) important for everyday communication.<br />

The language functions are grouped into three categories:<br />

• Social interaction<br />

• Information<br />

• Discourse Management<br />

This inventory does not claim to be a complete description of interpersonal communication or an<br />

exhaustive list of language functions. It serves to illustrate some of the most important communicative<br />

utterances for learners at levels A2 and B1. The language functions should be seen as one of many<br />

components within the framework of scenarios. The ability to communicate in everyday contexts also<br />

requires, for example, a repertoire of appropriate vocabulary, strategies and structures.<br />

In most cases, the language functions have been represented not by single exponents but in the more<br />

dialogic form of “two-liners,” so as to illustrate the interactive character of communication.<br />

A SoCIAL INTERACTIoN<br />

1 Initiating and developing discourse<br />

a) Addressing someone and reacting to being addressed<br />

(Face to face)<br />

Excuse me. Pardon?<br />

Mr Clarke! Yes?<br />

I’m sorry to disturb you, but … Yes, how can I help you?<br />

Excuse me please. Have you got a minute? Yes, certainly.<br />

Can I ask you something? Yes, go ahead.<br />

I wonder if you could help me? What can I do for you?<br />

Can you help me? Yes, of course.<br />

(On the telephone)<br />

Hello, is that Mr Smith? Yes, speaking.<br />

No, this is …<br />

Hello. May I speak to Mr Smith, please? Yes, just a moment.<br />

I’d like to speak to Alison Brown. I’ll put you through.<br />

Hello, is Mary there? Sorry, she’s not here at the moment.<br />

No, I’m afraid she’s out.<br />

I’m afraid she’s not at her desk right now.<br />

<strong>Handbook</strong> <strong>telc</strong> English A2·B1

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