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WARRANTY CLAIM PROCEDURE IMPORTANT: The wooden components in your Rainbow Playgrounds America, Inc. playground will have imperfections. We remind you that seasonal checks and surface cracks, knot holes and knots, are natural characteristics of all wooden play equipment. These imperfections that are not resulting in structural failure are not covered under this warranty. Now that your Rainbow Playgrounds America, Inc. playground is correctly installed and maintained, you may have a warranty claim. Please take the following steps to ensure a fast claim: 1. Register your Rainbow Playgrounds America Inc. playground. 2. Write a brief letter describing any problems. 3. Attach a copy of your sales receipt or other means of proof of purchase. 4. Provide a photo of the part or parts for your warranty claim and a photo of the complete set. NOTE: Failure to supply any information may result in claim delay or possibly void warranty. Mail or email all information to Rainbow Playgrounds America, Inc. Customer Service Department at: Rainbow Playgrounds America, Inc. 500 Rainbow Parkway Brookings, SD 57006 A Rainbow Playgrounds America, Inc. Customer Service Representative will contact you by phone or mail after reviewing the claim. If the part is covered under warranty, you will be responsible for shipping and handling charges. or Rainbow Playgrounds America, Inc. Customer Service Department hours are: Monday - Friday 8am - 5pm cst Saturdays (April 11 - June 30) 8:30am - 5pm cst 1-888-201-1570 or E-Mail us at: customerservice@rainbowplaygroundsamerica.com www.rainbowplaygroundsamerica.com 45
Limited One-Year & Limited Ten-Year Warranties Subject to proper installation and normal residential use, Rainbow Playgrounds America, Inc. warrants to the original retail purchaser only that, subject to the limitations stated below: · all NON-WOODEN PARTS (including, but not limited to, all tarps, chain, seats, screws, powder-coated brackets, rungs and handles, plastic handles, ships wheel, periscope, rocks, trapeze bar, and accessories will be free from defects in material and workmanship for a period of ONE YEAR from the date of purchase. For purposes of any warranty offered by Rainbow Playgrounds America, the following are not considered defects in materials and workmanship if they do not affect the functionality of the component or system: (1) cracks in plastic components; (2) surface rust on hardware or powder-coated components; and (3) fading of any component or accessory, including, without limitation, ships wheel, periscope or rocks. Merchandise covered under this limited one-year warranty will be repaired or replaced, at our option, and returned to the customer, with all return shipping and handling costs paid in advance by the customer. All labor costs, travel expenses and any other charges involved in the installation or replacement of the warranty parts will be the original purchaser’s responsibility. The warranty coverage described in this paragraph is the customer’s sole and exclusive remedy and lasts only as long as the original purchaser owns the playset and terminates if the original purchaser sells or otherwise transfers the unit. · all WOODEN COMPONENTS will be free from structural failure due to wood rot or insect infestation for a period of TEN YEARS from the date of purchase. Peeling, splintering, minor cracking caused by weather, surface cracks, knot holes and knots, are natural characteristics of all wooden play equipment. Such imperfections that do not result in structural failure are not covered under this warranty. Merchandise covered under this limited ten-year warranty will be repaired or replaced, at our option, and returned to the customer, with all return shipping and handling costs paid in advance by the customer. All labor costs, travel expenses and any other charges involved in the installation or replacement of the warranty parts will be the original purchaser’s responsibility. The warranty coverage described in this paragraph is the customer’s sole and exclusive remedy and lasts only as long as the original purchaser owns the playset and terminates if the original purchaser sells or otherwise transfers the unit. It is recommended that you affix your original sales receipt to the Instruction Manual and retain these documents for your records. NO WARRANTY CLAIMS CAN BE PROCESSED WITHOUT A COPY OF YOUR ORIGINAL SALES RECEIPT. Rainbow Playgrounds America, Inc. also reserves the right to examine photographs or physical evidence of merchandise claimed to be defective, and to recover said merchandise, prior to disposition of warranty claims. Merchandise returned for examination or recovery must be shipped freight prepaid, unless a return authorization number is issued. USE OF THIS PLAYSET IN ANYTHING OTHER THAN A RESIDENTIAL SETTING OR APPLICATION VOIDS ALL WARRANTY COVERAGES AS DESCRIBED HEREIN. Failure to maintain the play system properly - including, without limitation and by way of example only, not staining the unit or not checking or tightening the hardware as specified in the owner’s manual - may cause the warranties described herein not to apply in certain circumstances. Further, no warranty is offered on the following: (1) equipment subjected to abuse, negligence, improper installation, vandalism, insect infestation, acts of God, unauthorized alteration or attachment to equipment other than our own; or (2) equipment subjected to improper use, service or repair by customer or any third party. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH HEREIN ARE EXCLUSIVE AND EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF RAINBOW PLAYGROUNDS AMERICA, INC. CANNOT DISCLAIM OR EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE ANY CLAIMS UNDER ANY SUCH IMPLIED WARRANTIES SHALL EXPIRE ON EXPIRATION OF THE APPLICABLE WARRANTY PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. RAINBOW PLAYGROUNDS AMERICA, INC. DOES NOT ASSUME, OR AUTHORIZE ANY PERSON TO ASSUME FOR US, ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF OUR PRODUCTS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, RAINBOW PLAYGROUNDS AMERICA, INC. ASSUMES NO RESPONSIBILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES WHICH MAY ARISE FROM THE PURCHASE OR USE OF OUR EQUIPMENT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. 46
Page 1 and 2: Treehouse Contains Assembly, Use, a
Page 3 and 4: OWNER'S MANUAL Rainbow Playgrounds
Page 5 and 6: Choosing a location for your play s
Page 7 and 8: 8. Check the C-Links on the chain t
Page 9 and 10: 1 x 6 = 5/8" x 5 1/4" 1 x 4 = 5/8"
Page 11 and 12: 31 32 33 34 35 36 48 49 50 52 53 54
Page 13 and 14: N8 N10 8 @ 90 Bracket N29 12 @ Bolt
Page 15 and 16: 171 81 N11 169 N27 52 N26 N5 26 N4
Page 17 and 18: H140 HARDWARE FOR ASSEMBLY H139 H13
Page 19 and 20: EXAMPLE: 5-46-0506* @ 2** Hardware
Page 21 and 22: Step 2 1 1/4" 52 1 1/4" 50 DETAIL A
Page 23 and 24: Step 4a *NOTE: Pre-drill all holes
Page 25 and 26: Step 6 169 78 H1 H108 170 49 Angled
Page 27 and 28: Step 8 35 H164 49 N8 DETAIL A Deck
Page 29 and 30: Step 10 1. Position Ladder Assembly
Page 31 and 32: Step 12 N5 27 Safety Handle & 90 Br
Page 33 and 34: Step 13 H34 H34 34 13 N9 A 14 INSET
Page 35 and 36: Step 15 H11 H3 H24 H28 N26 Swing Be
Page 37 and 38: Step 17 N13 N31 N15 N17 Swing Assem
Page 39 and 40: Step 19 Rock Wall Rope Installation
Page 41 and 42: Step 21 *NOTE: Pre-drill all holes
Page 43 and 44: Step 23 H108 H1 169 171 28 170 Tarp
Page 45: Step 25 STAKES Stake Installation *
Page 49 and 50: If you would like to order replacem

5pm cst SATURDAYS (April 11 - June 30)

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