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MOVE - Moderation and Visualization for Group ... - INSPIRATION

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In training <strong>and</strong> learning events, the initial level<br />

of knowledge <strong>and</strong> the suitability of the subject<br />

itself are of particular importance. We distinguish<br />

between two principal types which are<br />

inseparable <strong>and</strong> which often overlap.<br />

■ Topics opics which which are are are part part of of of the<br />

the<br />

participants<br />

participants’ participants<br />

participants ’ experience<br />

experience<br />

If the subject matters of a group event are<br />

already part of the experience or knowledge of<br />

the participants, the goal of the meeting is an<br />

experience exchange. Through this experience<br />

exchange, it is hoped to acquire new insights,<br />

proposals to solve problems, or initial plans of<br />

action. This builds on the fact that the sum<br />

total of experiences <strong>and</strong> know-how in a group<br />

is more than the addition of the know-how of<br />

the group’s individual members. This type of<br />

topic necessitates mobilizing the creativity of<br />

the participants <strong>and</strong> of the team of<br />

moderators, because the solution to problems<br />

is not determined be<strong>for</strong>eh<strong>and</strong> – it will be<br />

elaborated on in a finely-tuned<br />

communication process.<br />

■ Topics opics outside outside the the participants‘ participants‘ participants‘ experience<br />

experience<br />

Training or workshops often comprise topics<br />

which are completely new to the participants<br />

<strong>and</strong>, there<strong>for</strong>e, cannot be discussed but just<br />

have to be studied. This is the situation <strong>for</strong><br />

future accountants familiarizing themselves<br />

with the bookkeeping system prescribed by<br />

law. There is no possibility of acquiring this<br />

know-how through a dialogue among<br />

participants. And yet, active participation can<br />

20<br />

be useful. Case studies may be used to<br />

familiarize the participants with experiences<br />

or knowledge which they have not acquired in<br />

reality, but which are prerequisites <strong>for</strong> the<br />

application <strong>and</strong> discussion of new know-how.<br />

In the case of an experience exchange, as well as<br />

in the case of a conventional training situation,<br />

the reality of the participants’ work determines<br />

the choice of the content. Only if the moderators<br />

<strong>and</strong> trainers or resource persons know the<br />

problems in detail can they offer an appropriate<br />

solution. They first learn from the participants in<br />

order to be able to train them appropriately.<br />

In planning <strong>and</strong> other workshops, resolving<br />

complex problems requires communication <strong>and</strong><br />

decision-making. The more persons, interest<br />

groups or institutions are involved, the more<br />

difficult it becomes. The question whether to<br />

involve more or less individuals in a planning<br />

process, allowing them the right of voice in<br />

decision-making, may also cause controversial<br />

discussions. Two examples illustrate this<br />

‘participation dilemma’:<br />

■ Communication<br />

Communication<br />

Does ‘one person – one vote’ mean that<br />

participation is only possible in small groups?<br />

Normally, in large groups, one-way<br />

communication is dominant: the teacher, the<br />

coordinator, the ’born orator‘ – all find the<br />

‘right way’, exert their ‘authority’ <strong>and</strong><br />

trans<strong>for</strong>m the other participants into a<br />

receptive herd. Of course, if everyone abused<br />

his or her right of speaking, a decision could<br />

never be taken.<br />

■ Decision-making<br />

Decision-making<br />

Will every good decision be taken together<br />

<strong>and</strong> in a participatory manner? Often<br />

authorities ‘up the ladder‘ decide what should<br />

be done <strong>and</strong> who is going to do it. Later on, it<br />

may be found that the results did not turn out<br />

as hoped because there were<br />

misunderst<strong>and</strong>ings, resistance, <strong>and</strong> even<br />

obstruction.<br />

In order to resolve complex problems, you need<br />

something more than just technically appropriate<br />

solutions. You should consider the individual<br />

as an active person in the planning process <strong>and</strong>

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