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MOVE - Moderation and Visualization for Group ... - INSPIRATION

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create a favorable atmosphere <strong>for</strong> learning <strong>and</strong><br />

dialogue <strong>and</strong> to sensitize <strong>and</strong> motivate the group.<br />

Also, the participants should experience the<br />

<strong>MOVE</strong> working principles through a process of<br />

learning by doing.<br />

Questions Questions are are keys keys to to to unlocking unlocking unlocking new new doors<br />

doors<br />

One of the indispensable elements of effective<br />

communication <strong>and</strong> interaction among people<br />

participating in an event is an equal opportunity<br />

to contribute to the dialogue. This opportunity<br />

does not exist if the moderator or the resource<br />

persons hold monologue lectures. In order to<br />

avoid this domination, the moderator should<br />

encourage communication between the participants<br />

<strong>and</strong> the resource persons or among the<br />

participants themselves by asking questions.<br />

Through these questions, experience <strong>and</strong> basic<br />

knowledge are mobilized. The team will be able<br />

to identify in<strong>for</strong>mation needs on the one h<strong>and</strong>,<br />

<strong>and</strong> promote the exchange of experience among<br />

the participants on the other. Each new step in<br />

the group learning process should be opened by<br />

the moderator asking a carefully <strong>for</strong>mulated <strong>and</strong><br />

visualized question.<br />

42<br />

Good Questions<br />

● induce curiosity by posing open questions<br />

● stimulate further dialogue<br />

● create group underst<strong>and</strong>ing instead of<br />

isolating individuals<br />

● touch common interests<br />

● strategically advance the group process<br />

through personal involvement<br />

● reveal aims, signify aspirations, or include<br />

an explanation of intentions <strong>and</strong> actions<br />

● bring out the positive qualities of a group<br />

<strong>and</strong> its achievements<br />

● may be provocative or challenging, if<br />

necessary or useful<br />

Bad Questions<br />

● are closed, leading or rhetorical, i.e.,<br />

dem<strong>and</strong>ing „yes/no“ or obvious answers<br />

● are vague, general statements<br />

● can only be answered by an absent expert<br />

● require evidence that is unavailable<br />

● threaten to invade an individual’s<br />

privacy or culture<br />

● are paternalistic or suggestive<br />

● demonstrate someone’s incompetence<br />

● do not focus on the problem under<br />

investigation

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