Corporate - Macquarie

ible 

Ensuring 

safety and traffic flow 

hand 

respons 

unique 

On 

2009 Annual Report

MOBILITY 

WITH PEACE 

OF MIND 

2• GROUP 

Design and innovate 

4 • Message from the Chief Executive Officer 

6 • 2009 in facts and figures 

8 • Management bodies and shareholders 

10 • Strategy and development 

14 • ACTIVITIES 

Protect and serve 

16 • Investments 

18 • Traffic and tolls 

20 • Customer safety and services 

22 • Technologies and telecommunications 

24• COMMITMENTS 

Exchange and share 

26 • Human resources 

28 • Sustainable development 

34 • Innovation

OUR NETWORK 

€1,860 OVER 

million 

The consolidated revenue 

APRR NETWORK 1,821 km 

A5 Paris (La Francilienne) – Langres (of which A105, formerly A5b: 10 km) 248 km 

A6 Paris (Saint-Germain/École) – Lyon (Limonest) 401 km 

A19 Sens – Courtenay 31 km 

A26 Troyes-Nord – Troyes-Est 22 km 

A31 Beaune – Toul (of which A311: 4 km) 232 km 

A36 Beaune – Mulhouse 217 km 

A39 Dijon – Bourg-en-Bresse (of which A391: 5 km) 150 km 

A40 Mâcon – Bellegarde (Châtillon-en-Michaille) 104 km 

A404 Antenne d’Oyonnax 21 km 

A42 Lyon – Pont-d’Ain 49 km 

A432 La Boisse – Saint-Laurent-de-Mure 20 km 

A46 Anse – Neyron 26 km 

A71 Bourges – Clermont-Ferrand (of which A710: 2 km) 181 km 

A719 Antenne de Gannat 10 km 

A77 Dordives – Cosne-sur-Loire 101 km 

Tunnel Maurice-Lemaire (of which 4 km access) 11 km 

generated by the Group in 

4,000 

2009 for a net profit of 

€349 million employees 

bringing together performance, 

service and innovation 

for our customers. 

AREA NETWORK 413 km 

A41 Chambéry-Sud – Grenoble 51 km 

A41/A410 Chambéry-Nord – Annecy – A40 77 km 

A41* (Liane) Villy-le-Pelloux – Genève 19 km 

A43/A430 Lyon – Chambéry – Albertville 124 km 

A432 Saint-Laurent-de-Mure – A43 4 km 

A48 Coiranne – Grenoble 50 km 

A49 Grenoble – Valence 62 km 

A51 Grenoble – col du Fau 26 km 

EXTENSIONS PLANNED FOR 2011-2015 

A406 Mâcon, south bypass 9 km 

A432 Les Échets – La Boisse 12 km 

A714 Bretelle de Montluçon 9 km 

A719 Gannat – Vichy 14 km 

A6-A46 Link 4 km 

* Adelac concession.

20 

billion 

kilometres 

covered on our network 

in 2009. 

4th 

largest motorway 

group in Europe

SUSTAINABLE DEVELOPMENT COMMITMENTS 

The APRR group has updated and redefined its commitments to sustainable development to 

meet new social and environmental issues. Consistency with the Eiffage group sustainability 

policy is being reinforced and new stakeholders are now concerned. 

CUSTOMERS 

E 1n Regularly increase safety on the motorway 

network and encourage customers to adopt safer, more 

community-minded behaviour. 

E 2 n Improve the quality and range of services 

offered to customers, and strengthen customer relations 

on themes such as the environment, safety and 

the countryside. 

EMPLOYEES 

E 3 n Favour the collective and individual 

development of employees, foster diversity 

and reinforce social cohesion. 

E 4 n Further develop professionalism and 

a preventative approach to work situations, 

in order to foster a strong safety culture. 

ENVIRONMENT 

E 5 n In consultation with stakeholders, act to 

preserve biodiversity and the living environment from 

the design and construction phases and throughout 

the service lives of the structures. 

E 6 n Control the carbon footprint resulting from 

the construction and operation of motorways, and 

improve the energy efficiency of installations. 

ENVIRONMENT 

AND COMMUNITIES 

E 7 n Work with partners to assess the socioeconomic 

and environmental impacts of motorways 

and the impact of their operation on public health. 

LOCAL COMMUNITIES 

E 8 n Encourage actions aimed at contributing to 

the development of tourism and the local economy 

in areas served by the network and enhance the 

attractiveness of motorway rest and service areas. 

E 9 n Participate in the development of projects 

favouring multimodal transport. 

SUPPLIERS 

E10 n Affirm the Group’s social and 

environmental responsibility in dealings with 

suppliers and subcontractors, and with those 

managing commercial concerns in service areas.

The APRR group, a subsidiary of Eiffarie (a consortium 

associating Eiffage, the majority shareholder, and 

Macquarie*), operates a network of 2,234 kilometres 

of motorway out of the 2,279 kilometres conceded to 

it by the State. 

Our operated network notably includes: 

The Paris – Lyon route (A5, A6 and A39), the Bourgogne 

– Northern Europe route (A31 and A36), the Alpine 

motorways in the Rhône-Alpes region (A40, A41, A42, A43, 

A48, A49 and A51 North) and the motorways in central 

France (A77, A71 and A719). 

Together, the Group’s employees combine performance, 

service and innovation to ensure that customers enjoy 

safety and travelling comfort. 

*Macquarie Atlas Roads and Macquarie European Infrastructure Fund LP investment funds 

PROFILE 

APRR 2009 AnnuAL REPORT 

1

2 

2009 AnnuAL REPORT APRR 

Design 

and innovate

Linking towns, cities and territories, and 

making journeys safer, simpler and shorter… 

All the missions carried out by the APRR group 

play an active role in developing and enhancing 

our lifestyles. For us, mobility is far more than 

just an idea. 

GROUP 


3

4 

MESSAGE FROM THE CHIEF EXECUTIVE OFFICER 


Following a slight fall in car and truck traffic on our 

network in 2008, the year 2009 saw an increase in the 

number of cars and a considerable reduction in heavy 

goods vehicles. The overall effect was a slight decline 

over the past two years. 

Agreements were reached with unions concerning 

salaries and, insofar as APRR is concerned, the gradual 

automation of toll plazas. 

The injury accident rate continued to decrease while 

mortality remained stable, having been halved in 2008. 

The APRR and AREA teams once again demonstrated 

their efficiency during the recent bout of bad weather in 

late 2009 and early 2010, with holidaymakers being able 

to complete their journeys thanks to the availability of 

appropriate machinery and the skills of our people. 

We are there to serve our customers. 

Jean-François Roverato 

APRR Chief Executive Officer


5

6 

2009 IN FACTS AND FIGURES 

January 

Drive-through automatic toll 

First experimental drive-through toll at 

the Dijon-Crimolois toll plaza (A39). 

Easier, faster and greener. 

February 

Launch of the new Autoroute 

INFO site 

www.autorouteinfo.fr 

Entirely redesigned as a medium 

to complement the radio, it extends 

the transmission of information beyond 

the APRR & AREA networks. 

+ 1.4% 

1,834 

1,860 

2008 2009 

Revenue excluding 

construction services (€m) 

- 0.2% 

869 867 

2008 2009 

Operating profit on 

ordinary activities (*) (€m) 

October 

Works on the La Côtière 

viaduct continue 

On 6 October, the metal frames of the 

future viaduct were pushed a further 

150 metres at a rate of 20 metres an 

hour. When completed, the structure 

will be 1,210 metres long. The opening 

of the Les Echets – La Boise section 

of the A432 motorway is scheduled for 

early 2011. 

Winners of the Eiffage 

Innovation Trophies 

With eight projects nominated and 

four winners, the APRR group 

has once again shown its dynamic 

approach and commitment 

to innovation. 

- 14.3% 

- 362 - 310 

2008 2009 

Net finance costs (€m) 

(*) 2008 comparatives restated on a pro forma basis to reflect the change of accounting method in 2009 (first-time application of IFRIC 12) 


March 

New vans enter service 

The APRR and AREA vans have been given 

a higher impact colour and feature larger 

retroreflection areas. 

June 

Discovering the motorway trades 

On 5 and 6 June, APRR and AREA 

organised events on their rest areas to 

increase customer safety awareness. 

ISO 14001 certification 

The commitment of the three regional 

APRR divisions to environmental issues 

has earned them ISO 14001 certification. 

AREA aims to obtain ISO 14001 certification 

in 2010. 

+ 12.1% 

312 349 

2008 2009 

Net profit (*) 

(€m) 

Third issue of “Carnets 

d’autoroutes” 

Devoted to biodiversity, with the example 

of motorway crossings for wild animals, 

this issue of “Carnet d’autoroutes” 

continues to favour the line adopted by 

the first two, and reflects the Group’s 

commitment to sustainable development.

Eiffage and APRR Chief Executive 

Officer Jean-François Roverato 

was elected Chairman of the 

Association Professionnelle 

Autoroutes et Ouvrages Routiers 

(ASFA) on 17 June 2009. 

July / August 

Toll plaza distribution 

During the summer season, 

825,000 packets 

were distributed to 

car drivers passing 

through the 

Fleury (A6), 

Eprunes (A5) and 

Saint-Quentin-Fallavier 

(A43) toll plazas. In all, 

1,300,000 samples 

were handed out, with 

the 1, 2, 3… détente 

magazine included 

in all distributions. 

+ 1,7% 

1 244 1 265 

2008 2009 

EBITDA 

(€m) 

November 

- 13.3% 

498 432 

2008 2009 

Investments 

(€m) 

The A77 motorway celebrates ten 

years of partnership with Audi 

Opened in 1999, the motorway, known as 

the Autoroute de l’Arbre (the tree motorway), 

has always focussed on the environment. 

It provides rest areas devoted to specific 

tree species, as well as a high level of 

environmental awareness. Its anniversary 

is a reminder of the Group’s commitment 

to the environment. 

At the same time, AREA celebrated ten years 

operating the A51 Nord motorway. 

September 

European Heritage Days, 

19 and 20 September 

Two days to discover the motorway 

heritage through visits and 

exhibitions. The event was an 

opportunity for the APRR group to 

show how it is making its networks 

more open and accessible. 

Risks run by pedestrians 

A communication campaign to 

increase driver awareness through 

the use of leaflets, posters and radio 

announcements. In 2009, one in every 

nine accidents was due to 

the presence of pedestrians on 

the roadway. 

+ 9.8% 

687 

755 

2008 2009 

Cash flow from operations (*) 

(€m) 

(*) 2008 comparatives restated on a pro forma basis to reflect the change of accounting method in 2009 (first-time application of IFRIC 12) 

December 

Inauguration of the Arlay 

interchange (A39) 

For the first time in France, a toll 

plaza has been fitted with a 

photovoltaic canopy. This roof 

produces part of the electricity 

needed to operate the plaza. 

7,349 

- 7.2% 

Borrowings 

(€m) 

6,822 

2008 2009 

Widening the A31 

The widening of the section between Beaune and Langres 

to 2 x 3 lanes was completed in just three years. The motorway 

is now safer, with better traffic flow, and complies with current 

environmental standards. 

New APRR and AREA management contracts 

Negotiations with the State for signing management contracts 

covering the period from 2009 to 2013 continued throughout 

2009 and an agreement as to their contents was reached on 

21 December 2009. The management contracts set the 

amount and nature of the investments that the APRR group 

commits to make while also defining the associated tariff 

structure for the period from 2010 to 2013. 

Maurice-Lemaire tunnel 

The extension to the duration of the concession for 

the Maurice-Lemaire tunnel was confirmed by legislative 

enactment on 8 December 2009. This concession will 

now run to 31 December 2068. 


7

8 

MANAGEMENT BODIES 

BOARD OF 

DIRECTORS on 28 January 2010 

Jean-François Roverato 

Chief Executive Officer of Eiffage 

Chief Executive Officer of APRR 

Chairman of AREA 

Bruno Angles 

Managing Director, Head of France 

Macquarie Capital Funds Europe 

Gérard Bailly 

Senator for the Jura 

Vice-Chairman of the Jura General 

Council 

Edward Beckley 

Chief Financial Officer, 

Macquarie Capital Funds Europe 

Louis de Broissia 

Vice-Chairman of the Côte-d’Or 

General Council 


Philippe Delmotte 

Director, Eiffage 

Robert Galley 

Former Minister 

Andrew Hunter 

Executive Director, Head of Macquarie 

Europe 

François Massé 

Deputy Managing Director, Eiffage 

Arnaud Montebourg 

Saône-et-Loire deputy 

County council chairman 

Max Roche 

Chief Financial Officer, Eiffage 

Peter Trent 

Chief Executive Officer, 

Macquarie Atlas Roads 

EXECUTIVE 

COMMITTEE 

Philippe Nourry 

Deputy Chief Executive Officer of APRR 

Chief Executive Officer of AREA 

Chairman of Adelac 

Patrick Boccardi 

Company Secretary 

Director of Human Resources 

Vincent Lang 

Chief Financial Officer 

Jean-René Argouarc’h 

Operations Manager, APRR 

Jean-Charles Dupin 

Operations Manager, AREA

APRR Group has been listed 

on the Paris Stock Exchange 

since November 2004. 

At 31 December 2009, 

the registered share capital 

amounted to €33,911,446.80, 

consisting of 113,038,156 

shares with a par value of 

€0.30 each. 

Place of listing: Euronext 

compartment A, Euronext Paris 

Type: ordinary shares, local securities 

ISIN code: FR 0006 807 004 

First listed: 24 November 2004 

Eligibility: personal equity plans 

(Plans d’Epargne en Actions – PEA) and 

deferred settlement service (Service à 

Règlement Différé - SRD) 

Index: CAC AllShares 

Codes: Bloomberg: 

ARR FP; Reuters: ARR.PA 

STOCK EXCHANGE AND SHAREHOLDERS 

BREAKDOWN OF SHARE CAPITAL at 31 December 2009 

81.48% Eiffarie 

10.49% Cypress Holding AB 

0.79% Elliott International LP* 

0.72% The Liverpool* Ltd. Partnership 

6.52% Public 

* On the date of this report, Cypress Holding AB, Elliott International LP and The Liverpool Ltd. 

Partnership, which are acting in concert, owned 13,576,026 shares representing 12.01% of the 

capital and 12.01% of voting rights. 

APRR SHARE - AVERAGE SHARE PRICE AND TRADING 

VOLUMES IN 2009 

Share price 

(€) 

60 

50 

40 

January February March April May June July August September October november December 

Volume 

120,000 

100,000 

80,000 

60,000 

40,000 

20,000 


0 

9

10 

STRATEGY AND DEVELOPMENT 

ENSURING GREATER COMFORT 

AND SAFETY 

The economic and financial 

crisis had a limited effect on 

overall traffic, which rose by 

0.3% in 2009 thanks to the 

increase in light vehicle traffic 

from the summer onwards. 

This slight increase 

nevertheless masks a fall of 

over 12% in the use of the 

network by heavy goods 

vehicles. 

The number 

of injury 

accidents fell 

by nearly 


17% in 2009; 

The four major objectives in APRR’s 

strategy – improved safety, network 

development, increased level of services 

offered and improved economic 

performance – were actively pursued. 

In 2009, the Group entered a new toll 

plaza modernisation phase with the very 

promising experiments carried out using 

drive-through technology. 

Increased 

safety 

2009 confirmed the fall noted in 2008 

of accident levels on the network. The 

number of injury accidents fell by nearly 

17%, and the number of deaths on 

the network as a whole remained stable 

following the considerable reduction of 

45% seen in 2008 when compared with 

2007. 

Safety remains a central concern for 

the APRR group, and significant 

improvements were made in 2009 with 

nearly 

43% 

the widening to 2 x 3 lanes of the of 

the A31 motorway between Beaune and 

Langres and of an 18-kilometre section of 

the A36 between Belfort and Montbéliard. 

Apart from these investments designed 

to improve critical areas, a large number 

of concrete actions, including awareness 

campaigns, were instigated to act on 

events in real-time. 

Enhanced 

services 

Our determination to provide excellent 

service is fundamental to the profession 

and to its future development. It also 

forms the basis for our relationships with 

customers and our commitments made to 

the conceding State, and structures all the 

Group’s activities. This is illustrated, 

among other things, by the enhancement 

of the offer aiming to better meet 

customer requirements: 

of transactions in 2009 were carried 

out using the electronic toll system.

n increased number of parking 

spaces on rest areas for heavy 

goods vehicles, 

n creation of a network of secure 

parking spaces for heavy goods 

vehicles (three truck parks already 

in service), 

n increased attractiveness of service 

areas, with more activities and 

events during holiday seasons, 

n greater information provided 

to customers, especially with the 

reorganisation of the aprr.fr site 

and the generalised display of travel 

times for light vehicles on the AREA 

network, 

n carrying out of certain maintenance 

works at night to minimise 

inconvenience to customers. 

Improving customer 

comfort and increasing traffic 

flow using the electronic toll 

system 

Modernised toll plazas 

Use of electronic toll systems, which represented 

nearly 43% of transactions in 2009 as opposed to 

40% in 2008, continues to grow rapidly. 

Sales of Liber-t badges increased by 21.5% in 

2009, and reached a total of 737,000 active badges 

by the end of the year. 

Used experimentally on three of the network’s toll 

plazas, drive-through electronic toll systems have 

been shown to improve customer comfort and 

traffic flows by allowing vehicles to drive through 

the toll plaza at 30 km/h along certain lanes. 

In parallel, 117 plazas out of the 145 operated 

by the Group are now remotely operated, either 

completely or partially. 


11

12 

STRATEGY AND DEVELOPMENT 

A developing 

network 

2009, the first year that AREA has 

managed the Annecy-Geneva section 

of the A41 conceded to ADELAC, 

saw three large scale works projects: 

n the south Mâcon bypass (A406), 

n the access to Montluçon from 

the A71 (A714), 

n the Les Echets / La Boise section 

of the A432 to reduce traffic congestion 

to the north-east of Lyon. 

These three operations incorporated a 

far-reaching procedure aimed at 

protecting the fauna and flora. 

On the A406, particular attention was 

paid to a protected species, the corn 

crake. 

The Group has undertaken to complete 

these three new links, representing 


a linear distance of 30 kilometres, 

between end-2010 and mid-2011. 

In 2009, traffic 0.3% 

increased by 

APRR accompanies and 

manages the development of 

changing work skills on toll plazas 

by providing each employee with 

individually adapted training course 

Increased 

profitability 

In 2009, the Group’s all-vehicles traffic 

increased slightly (+0.3%) within a 

general context of economic and 

financial crisis. 

Despite the significant reduction of 

heavy goods vehicle traffic, the revenue 

increased by 1.4%. 

and 

revenue by 

1.4% 

Thanks to the efforts made to increase 

its productivity gains, especially through 

the modernisation of toll plazas, and 

adapt its teams to new organisational 

methods, the Group further improved its 

economic performance. EBITDA and 

the EBITDA margin continued to 

progress, with the latter reaching 

68.0%, as against 67.8% in 2008.

Eiffage, 

harmonising talents 

A European leader in 

concessions and building 

& public works, Eiffage 

exercises its activities through 

five different sectors: 

concessions & public-private 

partnerships, construction, 

public works, energy and 

metal. 

Over 

€13 billion 

in revenue 

These complementary skills allow 

the Group to be present on very large 

projects such as the Millau viaduct, 

the legendary bridge built – and 

subsequently fully operated – by Eiffage, 

and the Grand Stade Lille Métropole, 

for which the building permit was issued 

recently. Other projects, such as 

the A65 between Pau and Langon, 

the southern Ile-de-France hospital 

centre (CHSF) and the headquarters 

of Gendarmerie Nationale (DGGN) 

are other examples of the Group’s 

wide-ranging skills. In order to 

successfully complete its missions, 

Eiffage relies on the experience of over 

70,000 employees, 98% of whom are 

Group shareholders. Eiffage generates 

revenue of over €13 billion, of which 

nearly 20% internationally, in some 

15, mostly European, countries. 

20% 

of revenue 

derived 

internationally 

While the Group has developed a 

well-earned reputation through its 

involvement in high profile projects, 

it has also made its presence felt in 

the field of sustainable development. 

This can be seen through its 

commitment to the environment and 

biodiversity in each of its projects. 

Eiffage considers it vital that all its 

development and building works 

should be carried out in a manner 

compatible with people’s quality of life. 

Over 

70,000 

employees worldwide 


13

14 

Protect… Concevoir 

et innover... serve… 

and 

2009 AnnuAL REPORT APRR

User safety, customer service, network 

improvements and toll plaza modernisation are 

central to the APRR group’s priorities, a strategy 

that is being rewarded by increased use of its 

motorways. Efficiency should benefit everyone. 

ACTIVITIES 


15

16 

INVESTMENTS 

INVESTING 

FOR THE FUTURE 

Whether to build new 

sections, interchanges and 

bypasses or improve existing 

networks, the APRR group 

continues to invest in and 

modernise its infrastructure. 

These investments aim to 

improve the satisfaction 

and safety of its customers. 

New 

constructions 

The new construction works carried out 

in 2009 concerned: 

n the A406 motorway and the south 

bypass around Mâcon, with the 

beginning of the main construction 

works and of the viaduct over the River 

Saône, 

n the Les Echets – La Boisse A432 

motorway where construction works 

on the La Côtière viaduct continue 

and where the earthworks have begun 

on the sections and on the motorway 

interchanges for the A42 and A46 Nord 

motorways, 

n the A714 motorway and the 

Montluçon motorway slip road, with 

the end of preparatory works and 

the beginning of widening works. 

These three new links, representing a 

total distance of 30 kilometres, will be 

opened to traffic between end-2010 

and mid-2011. 

€432 million 

invested in new constructions, network 

improvements and equipment renewal. 


Of which: 

Additional investments on 

motorways in service (ICAS) 

The Group maintains and improves 

the network by making regular 

complementary investments 

concerning: 

n widening to three lanes, 

n new interchanges, 

n enlargement and renovation of a large 

number of service and rest areas, 

n the creation of new interchanges and 

branches, 

n increased toll plaza capacities, 

n parking areas and buildings, 

n protection of the environment. 

n 1159 million for new constructions, 

n 1171 million for network improvements, 

n 184 million for operating assets (of which €29 million 

of road resurfacing material) 

n 118 million for associated costs, i.e. immobilised 

production plus interest during construction

Major network development works 

carried out during the year are as 

follows: 

n widening of the A31 over 98 

kilometres between Beaune and 

Langres, with the 2 x 3 lanes section 

opened to traffic in November 2009, 

n widening of the A36 between Belfort 

and Montbéliard over 19 kilometres, 

with the opening of the third lanes up to 

Montbéliard centre in December 2009, 

n the Mionnay half-interchange on 

the A46 to the north of Lyon with 

an opening to traffic in conjunction 

with that on the A432, 

n the Arlay interchange on the A39 

connected to the Jura services area, 

opened to traffic in September 2009, 

n the Chaux-Seynod interchange on 

the A41 Nord, where works began in 

September 2009, and which is due to 

open at end-2010. 

Amount of investments 

(in € millions) 2007 2008 2009 

New constructions 24.1 80.5 159.2 

Additional investments on motorways in service 342.5 303.1 171.2 

Road widening 163.7 182.1 112.3 

Road interchanges 8.9 4.0 8.0 

Tolls plazas 11.7 8.4 5.7 

Rest & service areas 22.4 12.4 4.9 

Operational systems 5.0 3.8 3.7 

Tunnels 91.2 52.0 6.1 

Engineering structures other than tunnels 2.0 2.4 5.0 

Buildings 4.7 6.2 5.4 

Roadways 14.2 8.1 8.6 

Environment (water and noise) 10.1 13.8 4.5 

Safety 6.5 6.5 6.0 

Other additional investments on motorways in service 2.3 3.4 1.0 

Cost associated (with production plus interest during production) 23.4 22.5 18.1 

Construction + Additional investments 

on motorways in service + Related costs 390.0 406.2 348.5 

Operating assets 62.2 59.2 55.1 

Road resurfacing 36.3 33.0 28.5 

TOTAL INVESTMENTS (excluding subsidies) 488.5 498.4 432.1 

Excluding costs associated with production 

+ interest during construction 465.0 475.9 414.0 

A432 LA CÔTIERE VIADUCT 

After two years of work, this 

exceptional 1,210 metre engineering 

structure carried by17 bearing 

points, including 2 abutments 

and 15 piers, is now beginning to 

blend into the La Côtière countryside. 

The pier construction works are now 

almost finished, and the steel frames 

to support the concrete decks are being 

pushed into position by successive 

phases from one pier to another. 

The viaduct also stands out for the 

innovative way in which it integrates 

into the environment. This is the 

result of a European design & build 

competition conducted in association 

with the State and the local 

authorities concerned. 


17

18 

TRAFFIC AND TOLL PLAZAS 

EASING 

TRAFFIC 

FLOW 

Despite a difficult economic 

context, the APRR group saw 

its traffic levels and revenue 

increase in 2009. In parallel, 

the success of the Liber-t 

badges has been confirmed, 

and the modernisation of toll 

plazas has continued. 

177,000 

Liber-t 

badges sold in 2009 of which: 

48,000 badges sold on aprr.fr 

35,000 badges for APRR (approx. 70%) 

13,000 badges for AREA 

(approx. 30%) 


Increased traffic 

and income 

In 2009, APRR group traffic was 

marked by the economic crisis, whose 

effects were especially felt with the 

reduction of HGV traffic from the end 

of June. 

Despite HGV traffic having fallen by 

12.6%, and thanks to healthy LV traffic 

(+2.9%), the paid kilometres travelled 

increased by 0.3% over 2008. In 

addition, mileage intensity, which 

neutralised the calendar effects 

(366 travel days in 2008), was also 

up 0.3%. Despite a slight reduction in 

distances covered by HGV, transactions 

continued to increase (+2.4%), as did 

toll income (+1.26%). 

This increase in income can be 

explained by a number of factors: 

n changing traffic patterns, 

n price increases in October 2008 and 

April 2009, 

n completion of the progressive 

reduction of discount rates to HGV 

subscribers carried out in compliance 

with the European Eurovignette directive 

of April 2008, 

n full year of income from TML*. 

controlled 

145plazas 

Of the 

by the Group, 

117 

The rates applied by APRR and AREA 

are defined by their concession 

contracts and by five-year management 

contracts. Increases are based on 

inflation and on investments aimed at 

improving and developing the network. 

In 2009, with no management contract 

signed, price increases were calculated 

in compliance with the pricing clauses in 

the concession contract, and applied 

from 1 April 2009. 

The rate increases were accompanied 

by an information campaign directed at 

customers. 

Toll plazas adapted to 

customer expectations 

The Group has continued its efforts to 

improve safety and traffic flow for 

customers by introducing experimental 

drive-through tolls on three test plazas. 

The Dijon-Crimolois, Pérouges and 

Chambéry-Chignin toll plazas now allow 

subscribers to drive through at 30 km/h 

along reserved lanes. 

In addition, sales of Liber-t badges rose 

to some 177,000 in 2009, bringing the 

* Maurice-Lemaire tunnel 

were remotely operated, 

either completely or partially, 

by end-2009.

total number of active Liber-t badges to 737,000 by 

end-2009, i.e. 21.5% more than at end-2008. The 

dynamic approach of 

the sales teams and an active positioning on key 

accounts, backed by an attractive website and 

targeted communications campaigns, resulted in new 

customers being acquired despite a difficult economic 

context. 

As a result, electronic tolls have become the most 

popular payment system for our customers, a 

development also driven by subscription offers tailored 

to individual needs, and by the fact that badges can 

also be used in certain car parks, on the Lyon ring 

road, etc.). 

In 2010, the Bali terminal, which was tested in 2009, 

will be installed on a number of sites with high traffic 

levels. Terminals will issue Liber-t badges in just a few 

minutes, and allow us to combine traditional points of 

sale with a more convenient option for potential users. 

In parallel with this rollout, toll plaza modernisation 

continues, with the total or partial remote operation of 

117 plazas out of the 145 run by the Group at 

end-2009. 

Since 2007, four European issuers approved by 

ASFA’s electronic toll system commission (Axxès, 

Eurotoll, Total and DKV) now also sell and manage 

heavy goods vehicle subscriptions. Since 1st April 

2008, Caplis cards have been completely replaced 

by remote toll collection. 

GROuP 

TRAFFIC 

VOLuMES 

(in millions 

of kilometres 

travelled) 

Group CARS Kilometres Growth HGVs Kilometres Growth TOTAL Kilometres Growth 

(in millions) in % (n - 1) (in millions) in % (n - 1) (in millions) in % (n - 1) 

2007 17,238 2.8% 3,572 2.7% 20,810 2.8% 

2008 17,107 - 0.8% 3,453 - 3.3% 20,561 - 1.2% 

2009 17,609 2.9% 3,019 - 12.6% 20,628 0.3% 

of which APRR share 

2007 13,332 2.3% 3,104 2.2% 16,436 2.3% 

2008 13,145 - 1.4% 3,009 - 3.1% 16,154 - 1.7% 

2009 13,521 2.9% 2,617 - 13.0% 16,138 - 0.1% 

of which AREA share 

2007 3,739 2.2% 441 - 1.2% 4,180 2.1% 

2008 3,906 4.5% 468 6.2% 4,374 4.6% 

2009 4,087 3.2% 402 - 9.5% 4,489 1.9% 

nuMBER OF 

TRAnSACTIOnS 

PER MODE OF 

PAYMEnT 

(in millions per year) 

Paris 

1 26,782 

CARS / HGV : + 0.7% 

CARS: + 2.9% 

HGV: -12.3% 

Bourges 

montluçon 

7 20,590 

CARS / HGV : +3.9% 

CARS: +5.4% 

HGV: -7.6% 

melun 

A71 

A77 

A105 

A719 

A19 

Clermont-ferrand 

MOTORWAY GROUP 

1 A6N + A77 

2 A6S + A46 

A5 

auxerre 

3 A5 + A105 + A26 + A19 

4 A31 + A311 

5 A36 + A39 + A391 

6 A40 + A42 + A432 + A404 

7 A71 + A719 

3 14,505 

CARS / HGV : + 1.9% 

CARS: + 4.8% 

HGV: -13.5% 

A6N 

troyes 

A6S 

2 60,853 

CARS / HGV : - 0.4% 

CARS: +2.5% 

HGV: -12.7% 

mÂCon 

8 A41 + A43 + A432 + A48 + A49 + A51 

9 Maurice-Lemaire Tunnel 

CHANGING MILEAGE INTENSITY IN 2009 

A39 

A311 

dijon 

Beaune dole 

lyon 

A26 

valenCe 

mauriCe-lemaire tunnel 

9 1,461 

of wich 

toul CARS : 1,350 

HGV : 110 

4 23,296 

CARS / HGV : -1.7% 

CARS: +2.5% 

HGV: -15.6% 

langres 

mulhouse 

montBéliard 

A36 

Besançon 

A48 A41S 

grenoBle 

A404 

genève 

ChamBéry 

(millions per year) 2007 2008 2009 

Electronic toll 73.3 29.6% 100.7 40.3% 108.7 42.5% 

Automatic 71.2 28.7% 68.7 27.5% 78.3 30.6% 

Subtotal 58.3% 67.8% 73.1% 

Manual 103.5 41.7% 80.4 32.2% 68.8 26.9% 

TOTAL 247.9 249.8 255.8 

A46 

A39 

A432 

A49 

A31 

A39 

A391 

5 19,538 

CARS / HGV : -1% 

CARS: +3.2% 

HGV: -12.9% 

A40 

6 23,643 

A42 CARS / HGV : -0,1% 

CARS: +2,1% A41N 

HGV: -10,9% 

A43 

anneCy 

alBertville 

A51 

SECTION SIZES 

< 15,000 vehicles/day 

from 15,000 to 25,000 vehicles/day 

from 25,000 to 50,000 vehicles/day 

> 50,000 vehicles/day 

8 31,218 

CARS / HGV : + 2.2% 

CARS: +3,4% 

HGV: -9,2% 


A430 

A43 

CHANGES IN MOTORWAY MILEAGE 

INTENSITY RATES 

from -3% to 0% 

from 0% to 3% 

from 3% to 6% 

19

20 

CUSTOMER SAFETY AND SERVICES 

WORKING TO ENSURE COMFORT 

AND SAFETY 

Every day, the Group’s 4,000 

employees work to ensure 

that customers using the 

Group’s 2,234 kilometre 

network (including Adelac’s 

19 kilometres) have a pleasant 

journey. 

Safety, 

an ongoing commitment 

The continual improvement of safety 

remains the Group’s top priority, and 

it mobilises its resources to that end 

through concrete actions. Its global 

strategy aims to produce both short 

and medium term results. 

Those obtained in 2009 continue to 

improve, with an injury accident rate 17% 

lower than in 2008 (343 injury accidents, 

or 16.1 per billion kilometres covered in 

2009, compared with 415 injury 

accidents, or 19.5 per billion kilometres, 

in 2008). The number of deaths has 

remained stable (31 in 2009, being the 

same as in 2008, as against 61 in 2007), 

while the “all accidents” rate fell by 

7.4% in comparison with 2008. 

In keeping with its policy of continual 

improvement, the APRR group has 

Statistically, motorways are 

now five times safer than other road 

networks. 


Over 

800people 

were mobilised for severe winter weather conditions in 2009. 

invested in resources allowing it to react 

appropriately to events in real-time (CCTV, 

geolocation of emergency vehicles, 

interlinked control centres located 

throughout the network, etc.) and to keep 

customers informed. 

This system, backed by internalised 

management of calls from emergency call 

boxes for the entire Group, is manned 24 

hours a day, seven days a week, 

particularly during severe winter weather 

conditions. 

Campaigns aimed 

at changing behaviour 

In addition, mobilisation campaigns aimed 

at changing drivers’ behaviour patterns 

are regularly conducted throughout the 

Group’s network. These use discussions, 

posters, radio announcements, leaflets 

and web-based information, and cover 

themes such as “drowsiness at the 

wheel”, “wintertime driving”, “sharing the 

motorway during holiday traffic”, 

“awareness of possible pedestrian 

intrusion” and “hypovigilance”. 

The number of 

people injured as a 

result of road 

accidents fell by 

17% from 

415 to 343.

COMMERCIAL 

InSTALLATIOnS 

(charges in 

€ thousands) 

In 2009, the Sécurodrome, APRR’s 

specialised training centre, held training 

and awareness-raising sessions for a total 

of 4,000 people (courses held in 

companies, and in schools for young 

people wishing to obtain road safety 

awareness certificates). The Centaure and 

Minotaure centres – subsidiaries of Group 

companies and of Groupama – also saw 

more intensive use. 

Infrastructure and 

equipment improvements 

In 2009, the Group devoted considerable 

means to ensuring the safety of its 

customers through: 

n the roadway renovation programme, 

with widening carried out on the A31 

between Beaune and Langres in just 

three years, and the widening to 2 x 3 

lanes over an 18 km stretch of the A36 

between Belfort and Montbéliard, 

n upgraded toll plazas, 

n the increased use of separator systems 

and of systems aimed at preventing 

intrusions on the network (wrong-way 

driving signs, fencing to prevent wild 

animals roaming onto the motorways, etc.), 

n the introduction throughout the network 

of mobile lit lane closure warning arrows 

to increase customer safety and protect 

our teams while they carry out works, 

n protected pedestrian routes at toll 

plazas and barriers, 

n the continued installation of toll plaza 

approach warning systems, 

n geolocation to enhance reactivity to 

events. 

2007 2008 2009 

Petrol stations 18,474 17,697 18,843 

Restaurant services 6,508 6,491 6,188 

Shops 1,503 1,529 1,641 

Hotels 362 341 273 

Others 214 216 191 

GROUP TOTAL 27,061 26,274 27,137 

Customer service: 

a Group priority 

nuMBER OF 

ACCIDEnTS 

By listening closely to customers, notably 

through regular surveys (stable results in 

2009 with a satisfaction rating of 7.8/10 

as in 2008), the Group constantly adapts 

to meet customer expectations. 

Providing customers with real-time 

information on road conditions and traffic 

flow is one of the Group’s major concerns. 

This is relayed by: 

n the Autoroute INFO 107.7 FM 

motorway information radio station, 

n the Group’s website, 

n variable message panels, 

n regular news releases and mailings 

concerning our works areas. 

Events held at rest areas by Entract’, 

especially during periods of major traffic 

movements (summer and winter 

holidays), have proven their popularity, 

2007 2008 2009 

Material 5,216 5,138 4,767 

Injuries 411 415 343 

Deaths 61 31 31 

and over 80 such events took place 

in 2009. These free activities and events 

are intended to improve the safety of 

customers by encouraging them to take 

a break. 

Faster, safer journeys 

In 2009, we continued the rollout of our 

automatic collection and electronic toll 

systems, and 73.1% of transactions on 

the Group’s toll plazas used automated 

systems (electronic tolls, cards and 

automatic systems), up from 67.8% 

in 2008. 

Similarly, 42.5% of transactions were 

carried out using the electronic toll 

system, as opposed to 40.3% in 2008. 

This confirms that the electronic toll 

system is now the main payment method 

used by our customers. 

Works have also been carried out to 

improve customer comfort and safety on 

toll plazas, particularly through the 

increased introduction of electronic toll 

systems and all-vehicle all-payment lanes, 

and through improved lane signage on 

barriers, reconfiguration and additional 

lanes. 

2009 also saw the opening of a new 

plaza on the Jura service area, helping 

open up of this rural part of the country. 


21

22 

INFORMATION TECHNOLOGIES… 

IMPROVING INFORMATION 

TRANSMISSION AND SECURITY 

To better meet the needs of 

customers and employees, 

the APRR group constantly 

works to improve its internal 

information systems, 

websites, IT networks and 

telecommunications 

infrastructures. 

In 2009, the Group concentrated on 

developing the convergence between 

the information systems used by APRR 

and AREA. 

Improved information 

management 

A new Sales information system (SITEL 

project) was rolled out in October 2009 

within the APRR network, and is 

scheduled for rollout within the AREA 

network in 2011, following the 

incorporation of new functionalities. 

The advanced customer relations 

management functions integrated into 

SITEL already represent a significant 

asset in increasing the number of 

subscribers to the electronic toll 

services offered by the Group. 

The modernisation of the HR 

information system was continued with 

the ongoing development of the ATOS 

(management of activity times and 

rounds) and PIXID (management of 

e12million 

in revenue derived for the Group from the provision 

of IT and telecommunications infrastructure 


temporary staff) systems, and of the 

new Group HR Infocentre (ORISON 

project). These major upgrades of the 

HR information system will come online 

in 2010, and will result in better 

management of the Group’s human 

resources. 

In the financial sector, the information 

system will eventually be enriched with 

a new investment and purchase 

management module, for which the 

specifications were finalised in 2009. 

Finally, a number of the Group’s 

websites (autorouteinfo.fr and aprr.fr) 

were renovated with the integration of 

the latest available technologies to 

make them even more attractive and to 

optimise the information services made 

available to customers and other 

Internet users.

Higher performance, 

more secure systems 

To meet present and future 

requirements, the Group constantly 

strives to modernise its IT and telecom 

infrastructures. This has resulted in 

considerable works being carried out to 

reinforce the security and performance 

of its installations while reducing 

operational costs. 

IT server virtualisation technologies are 

now used on a large scale, as are 

networked data storage systems. 

Launched in 2009, the renovation of 

APRR’s broadband multimedia 

backbone will be completed in 2010. 

This new system will be deployed within 

AREA network in 2011. The 

convergence of APRR’s and AREA’s 

telecom security systems has also been 

launched and, when completed in 

2010, will result in the Group having a 

unified system. Finally, AREA completed 

the deployment of sat-nav systems to 

localise its emergency vehicles. 

…AND TELECOMMUNICATIONS 

A year focussed 

on the modernisation 

and replacement of IT systems 

In the provision of telecom 

infrastructures to operators, Internet 

access providers and providers of 

public telecom services, the Group 

succeeded in maintaining revenue 

at the same level as in 2008 

(approximately €12 million), despite 

a difficult context marked by 

the economic crisis and further 

acquisitions by telecom operators. 


23

24 

Exchanging 

and sharing 

2009 AnnuAL REPORT APRR

Because the incorporation of sustainable 

development has now become a vital necessity, 

the APRR group has chosen to consider all 

its variables from this standpoint, 

be they environmental, social, technical or economic, 

the aim being to preserve, share and protect. 

We believe that the future starts now. 

COMMITMENTS 


25

26 

HUMAN RESOURCES 

PREPARING THE FUTURE FOR 

THE GROUP AND ITS EMPLOYEES 

The Group’s HR policy aims to 

modernise labour relations 

and address employee’s 

expectations more effectively. 

In 2009, the main 

developments concerned 

diversity management, 

promotion of responsibility 

and the development of group 

savings schemes. 

of Group employees 

underwent a 

training course in 82% 

2009. 


Successful 

social dialogue 

Social dialogue was highly successful in 

2009. A responsible approach among 

the social partners resulted in the 

signing of a labour agreement by a 

majority of the staff representatives in 

each of the Group’s companies. 

These settlements improve employees’ 

purchasing power and underline the 

Eiffage chairman’s determination to 

distribute the Group’s profits equitably 

by giving each employee an exceptional 

bonus under the mandatory employee 

profit sharing plans of nearly €1,500. 

APRR’s “toll” agreement was ratified 

following 18 months of negotiation. 

This very important document, which 

was ratified by seven out of eight trade 

unions, settles the legal difficulties 

resulting from previous agreements, 

facilitates the reorganisation of work 

based on improved forecasting of 

receivers’ activity, reserves production 

hours for company personnel by 

reducing the use of temporary staff, 

and considerably improves wages. 

This agreement is proof that it is 

possible to reconcile economic and 

social performance levels. 

Complementing the wage settlements, 

the three profit-sharing agreements in 

force within the Group (APRR – AREA 

– SIRA) have been renewed. 

Acceleration 

of the diversity policy 

Fully in line with the Eiffage group’s 

social and societal policies, AREA has 

implemented the measures set out in its 

agreements in favour of professional 

equality between men and women, as 

well as in favour of disabled employees. 

The first promising results led to the 

signing of an agreement concerning 

gender equality within APRR, and of an 

agreement in favour of older employees 

working for AREA. 

In line with concerns relating to 

sustainable development, 2010 should 

mark a new stage in the desire shown 

by APRR and AREA to be in the 

vanguard on these issues. 

e24 million 

was paid out in respect of the 

discretionary and mandatory employee 

profit-sharing plans in 2009.

SUSTAINED TRAINING EFFORTS 

In 2009, 92,000 hours of training were given to the personnel, of which 

nearly a third to employees responsible for roadway conditions and safety, 

and 82% of Group employees underwent a training course. 

The current technological developments, the implementation of new 

agreements – including the toll agreement – and the need to maintain the 

operational skills of all personnel underlie the exceptional effort made by 

APRR in terms of training. 

For the first time, 2009 saw the Group’s companies devote over 4 % of 

the total payroll to training their employees. 

Increased resources for 

employee savings schemes 

Despite an economically difficult year, 

discretionary employee profit-sharing 

plans represented nearly €24 million in 

2009, compared with €25 million in 2008. 

The harmonisation of legislation 

concerning participation and profitsharing 

has meant that employees who 

so desire can immediately benefit from 

the significant sums allocated to them. 

They can also place their profit-sharing 

and participation bonuses into Sicavas 

Eiffage 2000 with a respective additional 

amount of 50% and 25% for a five year 

placement. 

In 2009, nearly one in two employees 

chose to save a proportion of their 

participation and profit-sharing bonuses 

in order to better prepare their future 

projects. 

The repayment of the Eiffage Secur Plus 

mutual fund will provide APRR group 

employees with further room for 

manoeuvre. In addition to the existing 

investment supports, AREA and APRR 

employees will be able to subscribe 

within preferential conditions to the 

increase in the Eiffage capital reserved 

for them. 

Increased focus 

on personnel safety 

Personnel involvement is a prime 

condition for the Group’s safety 

performance. The AREA and APRR 

operational divisions encouraged such 

involvement, thereby maintaining the 

excellent results acquired over previous 

years, making the Group one of the 

safest in its sector for its personnel. 

The 2009 work accident severity rate is 

virtually the same as that for 2008. 

The frequency rate increased slightly to 

11.71, but remained one of the best in 

the sector. 

These results were achieved thanks to a 

coherent policy based on: 

n harmonisation of actions proposed by 

the safety committees and the health 

& working conditions committees, 

n constant improvements to safety 

systems; spending increased by 

a further 5% in this sector, representing 

a 30% increase over three years, 

n work by prevention teams, which 

have become more active on the 

ground. 


27

28 

SUSTAINABLE DEVELOPMENT 

A REAL 

PRIORITY 

Sustainable development 

is increasingly integrated 

into the Group’s day to day 

decisions and practices. 

In 2009, employee commitment and 

training, and the cooperation between 

departments enabled us to obtain 

ISO 14001 environmental certification 

for all APRR operational activities. 

This shows the Group’s determination 

to conduct its environmental policy over 

the long term through a management 

system that provides continual 

improvement of working practices. 


Concerning the operational network, 

the widening of the A31 motorway 

between Beaune and Langres and the 

A36 between Montbéliard and Belfort 

provide significant improvements 

for customers, employees and the 

environment. 

Traffic flow and the safety of car and 

truck drivers were the prime reasons 

for the widening of these sections to 

2 x 3 lanes. The works also provided 

an opportunity to better integrate 

the old sections into their environment. 

For example, on the A36, over 

18 kilometres of noise barriers were 

installed. On the A31, treatment and 

retention basins for rainwater runoff 

from the motorway platform were built. 

Particular attention was paid to fauna 

conservation, notably through 

the installation of 120 bat houses in 

hydraulic structures next to the flight 

corridors used by these small winged 

mammals. APRR chose to have these 

houses built by a work rehabilitation 

establishment located in Bourgogne, 

allowing the disabled persons working 

in this carpentry centre to actively 

contribute to meeting the challenge of 

biodiversity. 

Another initiative providing benefits 

across all three pillars of sustainable 

development is the rollout of remote 

maintenance for toll equipment. 

Thanks to the new Internet Protocol 

technology, technicians can now 

intervene remotely – and even from their 

homes if they are on standby duty 

– to diagnose the breakdown, carry out 

a first level repair operation or install 

the new version of a programme. 

This means a smaller number of travel 

movements, resulting in fewer work 

accidents, reduced CO emissions and 

2 

shorter toll lanes closures.

CUSTOMERS, 

A BETTER UNDERSTANDING OF THEIR NEEDS 

Improving the quality and range of 

services offered to customers is a key 

Group commitment. This, in particular, 

led it to listen closely to its customers 

through the five-yearly survey carried 

out by AREA to gain a more detailed 

understanding of the expectations of 

those using its network. 

In addition, the structuring and 

professionalisation of telephone services 

have been continued. 

The APRR telephone information service 

can now provide customers with 

assistance before, during and after their 

trips. Lastly, during summer season 

weekends, the Autoroute INFO 107.7 

FM radio station broadcast “audiopostcards” 

recorded with holiday- 

19.1 

2007 

19.5 

2008 

Annual injury 

accident rate 

16.1 

2009 

9.6 

2007 

EMPLOYEES, 

A LARGE NUMBER OF ACCOMPANYING ACTIONS 

Employees on foot are often most at 

risk of work accidents. APRR and AREA 

have taken a range of actions to reduce 

this work-related risk: physical 

improvement to pedestrian routes at toll 

barriers, an internal communication 

campaign, updating of safety booklets and 

training in the need to “see and be seen”. 

APRR employees have, since this year, 

benefited from a company agreement 

on diversity and gender equality. To 

accompany its implementation, the “voir 

autrement” (“a different point of view”) 

logo has been used on information 

documents and in meetings on this 

theme. 

makers on the network’s rest areas. 

Combining customer service and 

reduced environmental impact, the 

Group has experimented with an 

electronic toll system near Dijon and 

Chambéry that allows vehicles to drive 

through toll barriers at 30 km/hour. The 

result is improved traffic flow alongside 

lower levels of CO and atmospheric 

2 

pollutants. 

The reactivity and efficiency of 

interventions on the motorway network 

now benefit from the rollout of 

geolocation for emergency and 

roadwork vehicles. Training emergency 

teams to understand the specific nature 

of the motorway environment has also 

led to continuous safety improvements. 

10.6 

2008 

Work accident 

frequency rate 

11.7 

2009 

0.48 

2007 

0.39 

2008 

Work accident 

severity rate 

AREA has signed an agreement 

concerning seniors. 

Changes in the way that tolls are 

collected has led APRR to negotiate a 

new agreement concerning this sector, 

the aim being to allow those employed 

on tolls to continue working by 

developing versatility covering sectors 

such as remote operation and 

supervision, maintenance and customer 

relations. To this end, further emphasis 

has been placed on skills, trades and 

jobs “passports”. 

To help young people get a better 

understanding of the trades involved 

in motorway operations, site visits have 

2009 saw members of the Meurthe-et- 

Moselle emergency ambulance service 

(Samu 54) and the Haute-Marne fire 

brigade taking courses in APRR 

districts. 

The significant reduction in the annual 

number of injury accidents is a clear 

demonstration of the importance that 

the Group attaches to safety. The 

commitment of our people has resulted 

in better layout designs, faster accident 

responses and better information given 

to customers. 

In autumn 2009, the Group launched 

a communication campaign reminding 

drivers that they are liable to come 

across pedestrians on the motorway. 

The campaign followed actions taken 

within the Group for its employees. 

0.41 

2009 

40 employees 

concerned by the CATS* scheme in 2009 

(45 in 2008) 

*early retirement of certain 

salaried employees 

been organised, and meetings held 

in schools. 

Particular focus is placed on young 

people taking their vocational training 

certificate to become road transport 

drivers, among them students in Gray, 

Franche-Comté. During a visit to 

APRR’s main control centre, these 

students met with motorway operations 

professionals and members of the 

gendarmerie. The programme covered 

organisation and equipment, and 

discussions concerning the safety 

of car drivers and motorway personnel. 


29

30 

SUSTAINABLE DEVELOPMENT 

TRAINING AND PRACTICES FAVOURING THE 

ENVIRONMENT 

To back its ISO 14001 certification 

application, APRR has created the 

Environment Pack, which provides 

better readability of all relevant training 

courses. 

Certain training courses have been 

revised while others have been created, 

such as the course aiming to improve 

the energy balance of operational 

buildings, which accompanies the 

rollout of the associated diagnoses. 

Efforts are being made to reduce the 

use of fossil fuels wherever possible 

with, for example, the installation of heat 

pumps in Besançon and Bron, and the 

renovation of outer wall insulation. 

€12,950 

thousand 

LOCAL COMMUNITIES, 

SOLID PARTNERSHIPS 

To improve access to the regions and 

take account of local dynamics, the 

Group has continued its efforts to create 

solid partnerships with local authorities, 

both for the creation of additional 

interchanges and to allow new 

customers to use motorways thanks to 

the use of specially tailored subscription 

offers. 

In September, this approach resulted in 

the opening of the Arlay interchange on 

the A39 in the Jura region, designed to 

back an assertive economic and 

touristic development policy for the 

Bletterans area. Financing was provided 

by the Jura general council (75%) and 

by APRR (25%). 


Twelve people have been trained in the 

use of ADEME’s Bilan Carbone ® (carbon 

balance) method, as part of the 

measures taken by the Eiffage group 

favouring professionalisation in this area. 

At the Fleury toll barrier on the A6 

motorway, lighting has been optimised 

using a new control system, reducing 

electricity consumption by nearly 20%. 

The Group has published two new 

volumes in the Carnets d’autoroutes 

collection: Sur le chemin du 

développent durable: de l’eau 

et des boues (Towards sustainable 

development: water and sludge) 

and Des passages à faune (Wildlife 

crossings). The latter presents some of 

invested in active motorways, including 

widening operations, to reduce environmental 

impacts and limit pollution risks, especially 

insofar as water and noise are concerned. 

Works on the Seynod interchange on 

the A41 motorway in Haute-Savoie 

began this summer. This structure is 

financed by the Haute-Savoie general 

council (25%), the Annecy federation of 

municipalities (25%) and AREA (50%). 

The two interchanges have a significant 

environmental component, with, for 

example, the Arlay plaza providing an 

opportunity to test a 190 sq. m 

photovoltaic canopy which is expected 

to produce a third of the requirements 

of the fully-automated facility. 

Near Annecy, AREA has worked to 

improve “green and blue” biological 

continuities and the recycling of 

materials. 

the results of the study carried out since 

2004 by the Jura hunters’ federation 

evaluating the use of wildlife crossings 

on the A39 motorway. 

In partnership with RFF*, APRR is 

also involved in a three-year university 

research programme entitled 

Copafaune. The study aims to assess 

the break and corridor effects for wildlife 

that can be created by a linear 

infrastructure. This involves examining 

the connectivity of rural spaces adjacent 

to a motorway and to a high speed 

railway line. 

Taxes paid to local and 

regional authorities 

n Land & property tax: 

e2,1 million 

n Business tax: 

e51.5 million 

n Regional development tax: 

e133.4 million 

*French railway network 

September saw APRR launch the 

Grand Besançon PassLiber-t on the 

A36 in the Doubs département. This is 

aimed at car drivers living or working in 

one of the 59 towns forming part of 

Greater Besançon, and provides a 60% 

reduction on three toll plazas, half of 

which covered by the local authority. 

This partnership should result in 

reduced travel times and more fluid 

traffic flows on certain secondary 

routes.

* METHODOLOGICAL INFORMATION CONCERNING INDICATORS 

Proportion of black spots still to be treated 

This concerns the number of noise black 

spots or PNBs (points noirs bruit), taken 

within the meaning of the regulations, that 

remain to be absorbed. They are compared 

against the total number of PNB identified in 

2003 as not being treated. 

Water consumption; 

this concerns water consumption linked to 

the Group’s activities (including consumption 

by customers in rest and service areas) per 

100 kilometres travelled Energy consumption: 

this term encompasses consumption linked 

to the Group’s activities (excluding fuel 

consumed by customers using the motorway 

network) per 100 kilometres travelled 

PERFORMANCE INDICATORS 

Figures 

Theme 

CUSTOMERS 

Indicator Unit 2007 2008 2009 

Traffic safety Annual rate of injury accidents Number of injury accidents 

per billion kilometres travelled 

19.1 19.5 16.1 

Service quality 

EMPLOYEES 

Kilometre hours of traffic jam Kilometre hour 25,151 22,328 21,894 

Training Training access rate People leaving workstations for courses 

compared with number of employees 

2.02 1.87 2.13 

Number of hours of training per employee Hour 22.9 22.6 24.1 

Personnel safety Work accident frequency rate Number of accidents with time off work 

per million hours worked 

9.6 10.6 11.7 

ENVIRONMENT 

Work accident severity rate Number of days lost per thousand 

hours worked 

0.48 0.39 0.41 

Noise Proportion of black spots still to be treated Percentage 42.7 28.5 3 

Water consumption Drinking water consumption Litres/100 km 2.24 2.29 2.33 

500,100 cu. m (a) per 100 km travelled (b) 

Energy consumption Energy consumption kWh/100 km 0.63 0.70 0.72 

(electrical and fossil) per 100 km travelled (b) 

153.60 million kWh (a) 

Company’s greenhouse 

gas emissions 

Company’s greenhouse gas emissions 

per 100 km travelled 

g of CO /100 km 2 88 95 89 

(b) 

Greenhouse gas emissions 

by customers 

Greenhouse gas emissions caused by traffic 

per 100 km travelled 

g of CO /100 km 2 30,000 30,000 28,600 

(b) 

Waste Recycling rate for waste produced Percentage 21.3 16.5 29 

Consumption of materials Proportion of recycled material used 

for roadways 

Percentage 1.9 2.2 1.3 

Discharges into water and soil Proportion of road length along which 

the water resource is protected 

ECONOMY/REGIONS 

Percentage 98.2 99.3 98.9 

Economic and tourism Proportion of average daily traffic measured Percentage 18 17 17 

development of the regions on interchanges outside of urban areas (c) 

(a) Total consumption for 2009 

(b) On the network, by customers 

(c) INSEE definition of an urban area: a group of municipalities comprising an urban centre (with at least 5,000 jobs) surrounded by suburbs, which, in turn, are comprised of rural municipalities or 

of urban entities where at least 40% of employed residents work either in the urban centre or in one of the municipalities in its catchment area . 

Energy consumption: 

this term encompasses consumption linked 

to the Group’s activities (excluding fuel 

consumed by customers using the motorway 

network) per 100 kilometres travelled 

Greenhouse-gas emissions: 

generated by the company: estimate 

produced by application of Industry Ministry 

conversion factors for consumption of fuel 

and combustibles; 

generated by traffic: estimate produced by 

application of the methodology developed by 

Asfa concerning the number of kilometres 

travelled by customers. 

Recycling rate for waste produced: 

“waste produced” includes all waste 

generated by the Group’s own activities and by 

customers in rest and service areas. It includes 

neither construction waste nor green waste. 

Proportion of network length over which 

water resources are protected: 

this indicator covers stretches where studies 

have revealed the need for special protection 

and for which protection has been 

implemented, as well as stretches where no 

special protection is required. 


31

32 

INNOVATION 

INNOVATE TO ADDRESS 

THE CHALLENGES OF THE FUTURE 

The APRR group pursues an 

active policy of innovation and 

technology watch. This allows 

it to remain in the forefront of 

technological developments 

and to improve its 

competitiveness while 

addressing its customers’ 

changing needs. 


Innovation lies at the heart of 

the profession 

The APRR group actively participated 

in the 2009 edition of the Eiffage 

innovation trophies, with eight teams 

nominated and four trophies awarded. 

The group won the Social and Societal 

Innovation prize for an innovative project 

involving the manufacture of bat houses 

by disabled persons as part of the 

works for the widening of the A31 

motorway in Bourgogne. It also won 

the Support Function Innovation prize 

for a remote IP* intervention system for 

toll equipment on the AREA network. 

The system reduces intervention times 

and maintenance costs, as well as 

improving personnel safety. 

In addition, two projects received 

awards in the “Improvements to Field 

Techniques” category: the first being 

the “carriageway switchover” project 

concerning signalling materialising and 

optimisation of carriageway switchover 

procedures in the event of accidents 

or works, to improve the safety of 

customers and workers. The second 

€1 million/ year 

is devoted to the development of 

innovative systems and services on 

the APRR and AREA networks. 

project concerned the use of remote 

controlled motorised panels installed 

next to work sites, simplifying signage 

and reducing risks for teams on the 

ground. 

Phosphore, a showcase for 

Eiffage group skills 

The APRR group contributed to the 

second phase of the Phosphore project 

notably through its eco-mobility 

scenarios on the scale of a 170 hectare 

urban area. 

Working within the Phosphore 

long-range planning laboratory 

dedicated to the sustainable city 

– which concentrates the R&D skills of 

the Eiffage group – APRR helped define 

an inter-district route incorporating a 

non-motorised and diffuse mobility 

system, as well as the fundamental 

elements of a multimodal hub. 

* IP: Internet Protocol

The hub organises the changeover 

between the structuring passenger, 

goods and freight networks and clean 

individual or mass modes of transport 

suited to the distances to be covered. 

The study continued with sketches of a 

shared public space – a notional street 

– with separate vehicle, pedestrian and 

cycle lanes varying according to the 

time of day to meet the needs of the 

dominant user category at any given 

moment. 

For this HQVie ® (high quality of life) 

town, thought was even given to 

possible modular vehicles enabling 

shared use. 

Service quality and 

sustainable development 

APRR continues its involvement in 

research and development projects 

aiming to improve safety, service quality 

and the environment. 

In this respect, 2009 notably saw the 

Group carry out experiments in the use 

of renewable energies to power its 

equipment: installation of a micro 

land-based wind turbine on the A6 in 

Auxerre; highly successful testing of 

a fuel cell on the A5; and installation of 

photovoltaic cells on the canopy of the 

new Arlay toll plaza on the A39, etc. 

APRR is also continuing to develop 

systems to automatically detect 

occupancy of HGV parking spaces 

on rest areas, with testing of a new 

stand-alone system on the 

Beaune-Tailly rest area (A6). 

Lastly, APRR and AREA remain active 

in the European Easy Way programme, 

which aims to develop intelligent 

transport systems designed to improve 

safety and traffic flow while reducing 

CO emissions. In this area, AREA is 

2 

taking a close interest in the Rosatte 

project which is looking into the 

possibility of displaying key safety 

information on board vehicles. 

The application 

of new technologies 

in our various 

activities is a key 

Group priority 


33

Autoroutes Paris-Rhin-Rhône 

Joint stock company with a capital of n33,911,446.80 – Dijon company register no. 016 250 029 

APRR – Communications Department – Juin 2010 

Printed in France on paper produced from responsibly-managed forests 

Printer: Comelli 

Photo credits: APRR photo library : Agathe Poupeney, JamaisVu !, Xavier Chabert, Anne van der Stegen, 

Alexis Chézière, Benoit Michou, Oram Dannreuther, Christophe Huret, Jacky Ley, Elisabeth Rull, 

La France vue du ciel, Landscape, Jean-Marc Schwartz, Léonard de Serres, Dragan Tomitch. 

Design-production:

espons 

vative Partner 

36 rue du Docteur-Schmitt – 21850 Saint-Apollinaire 

Tel.: +33 (0)3 80 77 67 00 – Fax: +33 (0)3 80 77 67 20 

Joint stock company with a capital of €33,911,446.80 - Dijon company register no. 016 250 029 

www.aprr.com 

Innovative 

unique 

eiffage group: 

expert in synergies 

On

Inno

Corporate - Macquarie

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