MyUFL Final NEW_merged

2. Learnability
a. There is a whole elaborate pdf, user manual given to an initial user who’ll have to
use it for the first time. However, a separate document might give users a hard time
following the instructions. They have to open the document, read and back to the
interface and repeat this process until they complete the service.
b. The main menu contains lots of sub-topic, some of which look similar (Fig. 3), which
makes it hard to identify and find the services. For example, when I was looking for
a paycheck, I first went to the topic “Financials”, but it is located in “My Self Service
→ Payroll and Compensation”.
3. Memorability
a. Although the website now has a button navigating users to “Recent places” and
“My favourite” (Fig. 3), the items in the “recent” or “favourite online services” lack
an explanation. Users might not remember what exactly these services are and get
lost when they come back to the website after a long time.
4. Safety
a. The current version provides some verification processes to protect users’ privacy
and property. Fig. 4 is an example of a verification interface before user access to
the direct deposit. It requires the user to answer the security questions to verify
the user's identity.
Fig. 4 Verification interface before user access to the direct deposit (as of 10/08) [2]
5. Utility
a. With manual instruction or a detailed guideline, the user can complete the services
they need. No technical issues are happening, although the navigation is hard to
follow and the website lacks efficiency.
6. Effectiveness
a. Since the usability goal “effectiveness” is very general and refers to the
performance of an interface regarding what it is supposed to do [3] , we think that the
current interface does not have strong effects. The poorly-designed home screen
(Fig. 1) and the navigation menu (Fig. 2) might confuse. Users who got to the
website for the first time might have a hard experience getting everything done.
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